Bangkok Suvarnabhumi Airport

Completely agree that the immigration queue for departures is the most horrible I've ever experienced. The problem simply worsened exponentially now as the airport is undergoing "renovations" - in short the original VIP channel was shut down and they had to ration out the non VIP channels as the temporary VIP channels making the already chaotic scene even worse. Yesterday I queued for 1.5 hours to get through immigration. It was impossible to find where the queue started and which queue led to which counter there was hardly any staff to maintain the order. Security staff are poor mannered and sometimes can be very offensive. Once passing through security things started to get better: the food selection was good and plenty of cafes and shops. The lack of free internet is disappointing. I think the airport needs to improve on the "soft items" like staff manners and enhancement of orders rather than hardware (except for the free wifi).

This airport needs to change its immigration operation drastically. Queuing is similar to a supermarket with lines stretching out from each desk and moving at the pace of the officer. Slow processing officers' lines move slowly fast processing officers lines move less slowly. We arrived in the afternoon and lost 2 hours making our way through lines. Lines for international departures are just as bad. If traveling on business premium immigration/security line access is essential if you do not want to arrive 4 hours in advance of your flight. While the airport is architecturally attractive on the outside the interior is spartan and much time is spent in concrete encased hallways. Food is accessible but overpriced. Overall Bangkok has great potential in its facility but is let down by its operations.

Avoid if you can! After only these relatively few years Bangkok airport looks very old! Don't buy anything. Everything including food and duty free articles are overpriced. Not to mention queuing for passport formalities.

I live in Thailand and been in and out the airport for 7 years now. The airport link train is ok but not convenient. The check-in process is usually painless if you check-in online however the achilles heal is passport control. Slow disinterested with rather rude hand gestures and barking of requests and manners change depending on your "ethnic origin". The system is very slow and inefficient. Security check always fast and efficient. Very long walks free Internet not working forcing you to use the charged service food overpriced. Boarding is ok. Arrivals - long walks and then the dreaded passport control. If you need to use BKK as transit I seriously suggest far more civilized options as SIN KUL HKG.

I pass through this airport every month and every month I dread it. Huge queues for immigration (last time it took 1 hr 45 mins and I almost missed my flight). The toilets are dirty and often broken. The stores and food outlets are overpriced. I travel all round the world and this airport ranks as one of the worst major airports I travel through.

Flight out of Bangkok on 02 March scheduled at 00.15 hours. What a mess that airport is. I dread flying through there. Check-in was OK but immigration took over an hour and almost missed our flight we got to the gate at 00.25. There is no organisation at immigration every time.

Been through 3 dozen times in 20+ years due back at the end of the year. Shuddering thinking about the incompetence and long lines for Immigration/Security and the off handed way of Staff. Airport has vastly improved in infrastructure and cleanliness but the overpriced Food/Goods and "couldn't care less attitude" of staff make it a horrendous experience arriving and departing.

Mile-long walks to the gate overpriced stores inefficient immigration. I've been through 30+ times and never look forward to it. The airport is new and clean and it's a pity it's not organized better. Immigration is extremely slow and disorganized it takes 40-90min to go through both on arrival and departure. They don't keep the arrival forms stocked and nobody knows where to obtain them. Airport staff are nice but mostly clueless. All smiles willing to help but usually not speaking enough English to help. Food options airside are overpriced. Landside it's a bit better. Security staff are reasonably polite. Getting out is a hassle too unless you know your way. Metered taxis to the city can be found on 1st level but there are pushers trying to sell you a "limousine taxi" for 1000+ baht instead of the typical 250-400 meter fare. Airport link train is efficient and useful if you know where to go.

Transiting through this airport is nightmare. I had to walk around two miles from my arriving flight to the transit security area. The transit security screening area makes US Airport Security look efficient and organized. Staff were downright rude. I was flying Thai Airways Business Class and I had to convince 5 supervisors that I was entitled to go through the Priority Line. The regular line was at least 45 minutes. Thai Airways Lounge was a little overcrowded. I have been through this airport a couple of times this year and it seems like everyone is so disorganized. The only thing this airport has going is its modern structure. I much prefer Singapore and Kuala Lumpur Airport.

Arrival: very long waiting and unfriendly staff at immigration. 3 of 4 lifts are blocked not to stop at arrival level! Many exit-doors are locked only the one leading to the airport taxis are open. Arrival area much to small and too many shops. Bathrooms are dirty and broken. Departure: If you arrive on the ground-level you are not aloud to use the many escalators that lead to the upper floors. We had to wait 10 minutes to squeeze in to a tiny elevator. Many officials in that airport have no manners and don't know how to deal with customers.