Auckland Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 276 reviews
4/10
No Skytrax Rating
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1/10

"It was pandemonium"

(New Zealand)

Not Verified | Me and my two sons arrived back from 7 nights in Rarotonga. We landed at 9pm at Auckland international Airport. We went through passport screening without a problem, picked up our bags and the joined the massive queue at Bio security. It was an absolute nightmare. It was pandemonium. It was totally disorganized on the airport authorities part. We waited in line for over 1 hour to get through bio security and then had to get our bags scanned through the x-ray machine. You can't blame lack of staff because Auckland Airport has had over a year to get things sorted. It is absolutely 3rd world arriving at Auckland Airport.
Experience At AirportArrival and Departure
Date VisitMarch 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"very disappointed"

(Australia)

Not Verified | I booked my flight last minute as my mother had a medical emergency and was in hospital. Yes I forgot many things, a pen included. I asked the security member at the front of the customs queue where I would be able to fill in my passenger card. He advised there are no pens but the customs officer can help me once I get through. I wait in the line for almost 30mins and once I get to the customs officer I advise her I was unable to fill out the form and she laughs and says no I cant help you, you need to fill out the form. She also makes a snarky comment and says "who doesn't travel without a pen". In a perfect world yes I would have been prepared for this trip but as it was so last minute, I am only human. Every other airport has stations to fill out incoming passenger cards, I am very disappointed in Auckland Airport.
Experience At AirportArrival Only
Date VisitApril 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Auckland airport is a mess"

(Australia)

Trip Verified | Arriving 2 weeks ago the airport was a dump and staff were rude and not the NZ smiles I remember. Departing at 6 am and checking in at 3am. Seems not a single staff member wanted to be at work. Auckland airport is a mess.
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"excessive line at security"

(New Zealand)

Trip Verified | I fly often for work. Every time flown in to Auckland theres always an excessive line at security. Very poor. Flights are booked 2hrs apart and still missing them. Start a line up for connecting passengers or employ for personnel
Experience At AirportArrival Only
Date VisitMarch 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"40 minute wait in the Security line"

(New Zealand)

Trip Verified | I’ve been flying out of this airport for over 20 years, and the experience I had today was the worst I’ve had at any airport. Usually, Auckland Airport Security for International Departures takes 5-15 minutes. I had allotted 45 minutes, just in case. Today, I went through Security 45 minutes before my flight was scheduled, and missed my flight due to a 40 minute wait in the Security line. Upon arrival, there were huge barricades and a massive line with no movement. It was clear that it would be a long wait, yet at no step along the process was there any sympathy for the fact that many people would miss their flights. After I missed my flight, I found out it was due to “new procedures” with Security where they close for 2 hours in the early morning and re-open at 4.30am. A huge amount of flights are scheduled for the 5.15am and 6.15am slot, and QANTAS representatives informed me that on every flight the last week, there have been people missing the flight due to these unprecedented lines. Are Auckland Airport trying to save on wages? Whatever is going on, there is no accountability from Security or the Airport as a whole. It is the lives and wallets of regular people that are taking the full force of the blow, not to mention the awful inconvenience to all Staff beyond the Security Checkpoint. I wish this wasn’t the Airport I have to deal with. Unfortunately, it is the only one in New Zealand, which they know, and exploit. The wifi doesn’t work, staff are HUGELY underpaid and overworked, and recently, they even let hundreds of people who were stranded at the Airport suffer the flooding without any help. I would give a zero out of 10 if I could. Only redeeming qualities are that some individuals who work there are angels, who too are inconvenienced and financially taken advantage of by the poor and lackluster upper Management. Parking prices are through the roof. Disorganization, chaos and business closures have left this place in a sorry state. But I’m sure the people up top are patting their backs for “cutting costs”.
Experience At AirportDeparture Only
Date VisitMarch 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worst airport I have ever been in"

(New Zealand)

Not Verified | Another shambles in customers. 4 queues that snake so the left hand lane goes twice as fast as the right hand one. Also, there are 6 agents and the randomly clear two of the 4 queues with 2 agents and the other 2 have one agent each. They schedule flight arrivals in groups so the crowds are horrific. I travel for business and today have decided to leave Auckland due to the airport. This is my 7th entry this year and I give up. It’s the worst airport I have ever been in.
Experience At AirportArrival Only
Date VisitMarch 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Queues queues and more queues"

(Taiwan)

Trip Verified | Queues queues and more queues. I was travelling alone with my 3 kids, on arrival the lines were hideous, 2 hours to get through immigration and customs. There were no staff directing people and you couldn't even see the front of the line from the back. I have no idea what disabled or other priority people would do as there are no staff to help. When boarding domestically my 7 year old was forced through the body scanners for no apparent reason by a terse staff member. On departure again huge lines, 2 hours again to get through, only 4 out of 12 immigration counters open, 3 out of six security scanners open. Staff were rude, my children's bags went into the manual security check, my children were moving around, the officer shouted rudely at them. Then the person next to me started to talk to me, the officer shouted no talking, it will take longer because it's distracting him. Eventually he finished with the bag and just sat it in front of him, said nothing, I wasn't sure if I should approach him and take the bag or he would shout at me. Eventually took the bag and left. Then I was taken aside for drug swabbing of my bag. No idea why a father with 3 kids was targeted for all that, they seem paranoid. I have never experienced security staff so rude even in US airports. As a New Zealander living overseas, Auckland airport is disgrace to NZ, I dread going through it every time.
Experience At AirportArrival and Departure
Date VisitFebruary 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"a good all round service"

(Australia)

Trip Verified | Generally a good all round service. The directional signage for car rental leaving and dropping off vehicles both in the vehicle and on foot could be greatly improved.
Experience At AirportArrival and Departure
Date VisitMarch 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"baggage services an absolute joke"

(New Zealand)

Not Verified | Departure - Fine Arrival - what a joke. Your baggage services are an absolute joke. No customer care or communication. Our flight landed at 0045 on mon morning still standing at the baggage belt at 2am waiting for any bags! Ive heard of you losing bags but how did you lose a plane? Pathetic!
Experience At AirportArrival and Departure
Date VisitMarch 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"one of the worst airports to travel to and from"

(Australia)

Not Verified | Auckland airport would have to be one of the worst airports to travel to and from in the world. I fly in and out twice a month, when claiming baggage at arrivals and clearing customs the lines are always massive and you can expect a 45min wait minimum. When departing and having your baggage screened there is only every 3 machines operating. Why have 6 and only use 3? Auckland airport must have the most incompetent staff for customs and security. I dread travelling to it. I hate to think what it would be like if it actually had a decent amount of travellers commuting from it.
Experience At AirportDeparture Only
Date VisitMarch 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
no