Auckland Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 283 reviews
4/10
No Skytrax Rating
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3/10

Auckland Airport customer review

(New Zealand)

Auckland Airports constant aim of never letting any structure remain for long is unsettling. They have changed the arrivals greeting area yet again and it is a mess The upstairs bar near the viewing deck is gone. In its place is a gloomy corridor where childrens artwork was once displayed. The airport management try too hard and should leave things as they were. They also moved Jean Battens plane from the departure lounge which was pointless.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Auckland Airport customer review

(United States)

This is a pleasant small airport with remarkably helpful staff and vendors. Customs was thorough but friendly and efficient. The line moved swiftly and there were many signs to let travellers know what to expect. The rental car lots were a short walk across the street from the terminal and signage was bright and clear. When asked for directions most workers would either walk with us to the locations in question or find a map for us.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Auckland Airport customer review

(New Zealand)

Pleasant enough airport. I hear they are about to open a KFC - bad move! Domestic bathrooms need a big revamp very small and you end up sharing with all of the taxi drivers so always seems to be a queue when I go through in the mornings.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Auckland Airport customer review

(United Kingdom)

I was an international in-transit passenger and the experience was not a great one. Arriving on an international connection flight from Christchurch (NZ302) the whole plane of connecting passengers firstly had to be processed by one of two security lines. Then we had to hot foot it to the connecting gate (10). This is the gate used by ANZ US flights and is some distance away from the arrival gate. There were not enough seats at that gate to accommodate more than 25% of the flight no one could hear the boarding announcements there were only four toilets and it was generally not an good experience. Consequently the flight left late. The main shopping area in the international terminal is very smart and well lit downstairs is not and is shabby. If you had a choice you would go elsewhere.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Auckland Airport customer review

(Netherlands)

Delighted by the new airport departure lounge lovely gelato gorgeous sushi beautiful art to drool over and buy. Some of the best souvenir shop. Relaxing refreshing and clean toilets. I would have been happy to stay much longer and I don't usually say that about airports
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Auckland Airport customer review

(Australia)

Another makeover airside for Auckland all though the shops are the same it is a little bit swisher and more open. A noticable lack of seating anywhere for a busy little airport it is a struggle to find anywhere to park yourself and the bar is the worst - very expensive surpassing nightclub prices for a beer?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Auckland Airport customer review

(New Zealand)

International departure male toilets aged with tiles fixtures and vinyl showing a lot of wear and tear and gives the impression of being unclean. Out of keeping with other parts of the airport. Large screen TV located in foodcourt near McDonalds for International Departures set to a channel showing movie with frontal scenes of a topless woman. Totally unacceptable given the public area and young kids present. Seems like anyone can change the channels.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Auckland Airport customer review

(China)

Surprisingly this airport has been voted in the world top 10. The delay at immigration was unacceptable and they are going to pick up severe problems during the Rugby World Cup. There are many bottlenecks in the terminal which increase frustration levels. Seating at the boarding gates is less than adequate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Auckland Airport customer review

(Australia)

Bad experience at AKL airport this morning. Early flight (5:50am) meant all passengers seemed to arrive at check in between 3:30 and 4am. Only 3 desks open meant a lengthy queue which was fair enough considering the time of day. We got to the departure gate and it was closed we waited 40 minutes for it to open by which time all passengers on our flight plus a couple more were lined up and only 2 desks open. At about 5:10am a flood of staff arrived and things started moving although quite chaotic as people rushed to empty lanes. By the time we got through our flight was at final boarding call. Had no time to look around shop relax so cannot comment on other services.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Auckland Airport customer review

(Hong Kong)

Domestic is nothing special. If you not a Star Alliance member don't even go through to the gates till the last minute you cannot even buy a coffee. International was great - speedy check in quite a lot to look at and the oneworld lounge served great wine and food - rather a small lounge though. Much friendlier than Sydney especially at immigration.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no