Auckland Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 268 reviews
4/10
No Skytrax Rating
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5/10

Auckland Airport customer review

(Netherlands)

Delighted by the new airport departure lounge lovely gelato gorgeous sushi beautiful art to drool over and buy. Some of the best souvenir shop. Relaxing refreshing and clean toilets. I would have been happy to stay much longer and I don't usually say that about airports
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Auckland Airport customer review

(New Zealand)

International departure male toilets aged with tiles fixtures and vinyl showing a lot of wear and tear and gives the impression of being unclean. Out of keeping with other parts of the airport. Large screen TV located in foodcourt near McDonalds for International Departures set to a channel showing movie with frontal scenes of a topless woman. Totally unacceptable given the public area and young kids present. Seems like anyone can change the channels.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Auckland Airport customer review

(China)

Surprisingly this airport has been voted in the world top 10. The delay at immigration was unacceptable and they are going to pick up severe problems during the Rugby World Cup. There are many bottlenecks in the terminal which increase frustration levels. Seating at the boarding gates is less than adequate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Auckland Airport customer review

(Australia)

Bad experience at AKL airport this morning. Early flight (5:50am) meant all passengers seemed to arrive at check in between 3:30 and 4am. Only 3 desks open meant a lengthy queue which was fair enough considering the time of day. We got to the departure gate and it was closed we waited 40 minutes for it to open by which time all passengers on our flight plus a couple more were lined up and only 2 desks open. At about 5:10am a flood of staff arrived and things started moving although quite chaotic as people rushed to empty lanes. By the time we got through our flight was at final boarding call. Had no time to look around shop relax so cannot comment on other services.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Auckland Airport customer review

(Hong Kong)

Domestic is nothing special. If you not a Star Alliance member don't even go through to the gates till the last minute you cannot even buy a coffee. International was great - speedy check in quite a lot to look at and the oneworld lounge served great wine and food - rather a small lounge though. Much friendlier than Sydney especially at immigration.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Auckland Airport customer review

(New Zealand)

Check-in very quick and painless as I had checked-in online. One great thing about Auckland is that because it has fewer international flights than most comparably sized cities elsewhere in the world there is not the major panic to get through Emigration and Security to make sure that you don't miss your flight. Result - a much smoother transition with staff who are generally smiling and friendly. As I live fairly close to the airport I don't normally bother eating there although prices don't appear too much worse than in the city (certainly not the eye-gouging 500-600% markup I saw in Russia). The only criticism I would make airside as I have before is that it's a very long walk to Gates 15 and 16 and that more than one short travelator would be welcomed by most. Returning was easy for me - although there were quite long queues at Immigration I was directed to the new SmartGate as I have an e-Passport. Through and done in under a minute - brilliant! Luggage was already waiting on the conveyor and I was through MAF screening and out in the concourse in just a few minutes.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Auckland Airport customer review

(Australia)

I have never really had any hassles with customs/immigration. While not gushing with joy the immigration officers are not rude. I agree that transport from the airport to the city is terrible either a bus that takes forever for NZ$15 or a cab which takes equally as long for about NZ$60 depending on which way the driver goes. Airside is limited and expensive (like all airports).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Auckland Airport customer review

(Australia)

Arrived in Auckland and after going through Immigration our travelling party was given the 3rd degree. Unsure why although having a Chilean citizen with us may have been the issue as the questions were all directed at him. Was sent down a corridor for further screening and the woman there was not sure why. She went away for a moment and came back and said it was a mistake and to just go through. A nice warm welcome to NZ ? Left 6 days later - painless check in and customs clearance. Airside at Auckland is a bit lousy. Not much going on and if there are a few flights leaving it can get a bit crowded. An OK airport but I can't believe it was judged best airport in Oceania.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Auckland Airport customer review

(New Zealand)

Public Transport to/from Auckland Airport is awful and very expensive. Landside is fine and with the introduction of Smartgate Immigration & Security are good but once you reach Airside there are about 2 places to eat a meal which I don't think merits the 5/5 ratings. All in all Auckland is a relatively efficient airport but there are still a few things to improve.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Auckland Airport customer review

(New Zealand)

Use AKL airport 15+ times a year not a great airport no express immigration for long-haul premium passengers and queuing after the duty free shopping. Immigration like to pick on passengers who are not NZ residents from the moment you step off the plane. Terminal itself is fine but software is bad as referring to the services.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no