Auckland Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 268 reviews
4/10
No Skytrax Rating
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1/10

Auckland Airport customer review

(New Zealand)

Arrived off MH131 from KUL. Baggage claim area hot small and had to fight the crowds to get near our bags. Reached the gate where NZ/Aust passport holders walk through only to be shunted to other passports by rude staff and made to wait 2 hours with at least 250 other travellers while we were herded through bio security and x-ray procedures. What a disgrace. What's worse is the NZ/Aust side was completely empty with staff standing around talking. I have been to many airports worldwide and Auckland International would be by far the worst so far.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Auckland Airport customer review

(Canada)

Int'l terminal is bright and compact with lots of signage. Arrival procedures are quick and painless. Immigration is fast and friendly. The only snag is baggage pickup which can be slow sometimes but that may be more the fault of the airline. Departure procedures are surprisingly quick. Domestic terminal is a bit dated and there's hardly any F&B past security. However it's so compact it takes less than two minutes to walk from the security checkpoint to the gate. The only thing I hate about the airport is its lack of good public transport and the fact that there's no direct motorway access to the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Auckland Airport customer review

(United Kingdom)

Inbound 25 minutes from plane to welcoming area - a lot of this is the E-gate system and the authorities have also done a lot of other things to make things work well. Departing the E-gate system is now used on departures and has speeded things up a lot too. Security also very prompt.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Auckland Airport customer review

(Australia)

Much improved over last time. Good shopping and food areas. Friendly customs and immigration. Well signposted. 'E' lanes a breeze.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Auckland Airport customer review

(New Zealand)

Auckland airport is a disgrace. Baggage delivery is by far the slowest I've ever encountered anywhere in the world (waited at the conveyor belt for 75 mins before any of the baggage from my flight was delivered). The international terminal is dull and depressing and the domestic terminal is just downright grotty with very poor layout and woefully inadequate signage.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Auckland Airport customer review

(New Zealand)

Auckland Airports constant aim of never letting any structure remain for long is unsettling. They have changed the arrivals greeting area yet again and it is a mess The upstairs bar near the viewing deck is gone. In its place is a gloomy corridor where childrens artwork was once displayed. The airport management try too hard and should leave things as they were. They also moved Jean Battens plane from the departure lounge which was pointless.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Auckland Airport customer review

(United States)

This is a pleasant small airport with remarkably helpful staff and vendors. Customs was thorough but friendly and efficient. The line moved swiftly and there were many signs to let travellers know what to expect. The rental car lots were a short walk across the street from the terminal and signage was bright and clear. When asked for directions most workers would either walk with us to the locations in question or find a map for us.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Auckland Airport customer review

(New Zealand)

Pleasant enough airport. I hear they are about to open a KFC - bad move! Domestic bathrooms need a big revamp very small and you end up sharing with all of the taxi drivers so always seems to be a queue when I go through in the mornings.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Auckland Airport customer review

(United Kingdom)

I was an international in-transit passenger and the experience was not a great one. Arriving on an international connection flight from Christchurch (NZ302) the whole plane of connecting passengers firstly had to be processed by one of two security lines. Then we had to hot foot it to the connecting gate (10). This is the gate used by ANZ US flights and is some distance away from the arrival gate. There were not enough seats at that gate to accommodate more than 25% of the flight no one could hear the boarding announcements there were only four toilets and it was generally not an good experience. Consequently the flight left late. The main shopping area in the international terminal is very smart and well lit downstairs is not and is shabby. If you had a choice you would go elsewhere.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Auckland Airport customer review

(Australia)

Another makeover airside for Auckland all though the shops are the same it is a little bit swisher and more open. A noticable lack of seating anywhere for a busy little airport it is a struggle to find anywhere to park yourself and the bar is the worst - very expensive surpassing nightclub prices for a beer?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no