Auckland Airport

Not Verified | First time through this airport in 18 months. Pleased to say it was an excellent experience both ways. Bathrooms have improved tremendously pleasant staff on arrival . As an Aucklander very pleased with the experience.

✅ Trip Verified | Embrassing to return to Auckland Airport and go through the uniquely inept sheep pen that is international customs. The online declaration is a farce. Manual paper declarations are given a cruel twist by not supplying pens anywhere. The biosecurity measures are some Stalinist revisionism that New Zealand excels in. I saw confusion and dismay from new arrivals not familiar with Aotearoan pedantry.

✅ Trip Verified | The upgrades are amazing and made our experience so quick and easy from start to finish. We parked in the airport carport, caught the shuttle straight to the drop off area, easily went through security with our 2 kids, all the little improvements made such a difference for both our departure and arrival. Comparing it to Brisbane airport it was so much more advanced which made it a far better experience (especially travelling with 2 young children).

✅ Trip Verified |   Such a shame to see how poorly managed the airport has become. All the investment and nothing to show for it.

✅ Trip Verified | Auckland Airport is a shambles. The new drop off and pick up areas are not flyer friendly. I have a bad knee and after limping for ten minutes, my knee really hurt. At 4.30 am about five hundred people tried to get through custom and security! It took 90 mins to clear whilst we were forced marched through cattle lines. More pain for my knee. There were no departure screens operating and the gate nominated by checking staff was wrong. The layout is a shambles with too many high end shops and only one fast food outlet. Not impressed as our premium airport!!

Not Verified |   Get to Auckland airport check in 3 hours early at 3:15am for a flight back to Sydney…check in completed including the queue within 10 minutes…go to the security area and it’s locked! It remained locked for over an hour until 4:30am before the floodgates finally opened and the hordes descended…the queue was around a thousand people. It took us at least an hour and a half to get through security finally passed at 5:50am a quick toilet trip before boarding and the airline was paging us to immediately get to the plane or risk missing the flight! Absolutely ridiculous! If you’ve got people checking in for an international flight 3 hours early at 3:15am then have the security open to accomodate them! One old lady next to me in the queue politely and very quietly asked me at 5:15am if she’d miss her flight at 5:30am and should she ask to go to the front of the queue…I told her to jump the queue and go straight to the front of the line which she did…there were only 2 security at the passports section for around a thousand people to serve…pathetic, never seen anything like it…we’re frequent fliers and have been travelling to many countries overseas for nearly 2 decades. Appalling service.

Not Verified | Shockingly disorganised, embarrassing to be a Kiwi. 4000 steps from transit bus to gate 17. Should outsource to international company with experience. Should be judged on international standards.

Not Verified | My family and I were relocating to New Zealand, and so we had a lot of luggage to transport from the arrival terminal, through customs and immigration, and then to our departure terminal. We thought we'd have to move the 13 boxes ourselves, while strolling a two year old, but the employees at the airport, Carl and Richard, stepped in and saved our backs by helping us carry and transport the enormous load through all our checkpoints, while balancing all their other responsibilities, and making it a fun and enjoyable experience. We especially loved the conversation, and felt very welcome as a result of their services. We couldn't be happier with our experience, and would give them both five stars. Also at a certain point Richard had to perform other duties, and another employee joined our moving party (I can't remember her name but she was equally wonderful and helpful). We honestly couldn't have made it all this way without them.

Not Verified | My review is about the Transport hub walking area between Airport and Parking. Aesthetically pleasing roofing design line over pathway etc but entirely useless for shelter from elements whether from rain or wind walking to and from…actually preferred the old "containers layout" which actually provided effective cover … Plenty people getting soaked or blown about like Emirates team NZ in the short distance each way. Some sort of bus-shelter type sides are definitely required to be actually functional to provide cover from elements.

Not Verified | Prior landing, crew announced that 4 North American aircraft had arrived. Baggage carousel, Announcement baggage delayed because of a "technical issue" 30 minutes later and 3 announcements of the same bags begin to appear. It is a lie, it was because they are not capable of handling 5 aircraft from north America. also it lets the lines at bio-security get shorter so the complaints are less. Given that there are only 6 "desks" open but it did proceed at a better pace than 6 months back. They are spending 10s of millions to upgrade the place which really is a waste of time and money if they do not have personnel to do the loading and unloading of the aircraft. If the debacle of the new drop of area is anything to go by, they will be having to upgrade in 5 years to cater for the numbers and traffic. Just coming back from third world countries they have a far more efficient operation with populations and visitor numbers far higher than this incompetent outfit, in traffic movements and drop off areas without the logjam that Auckland has spent millions on consultants on how to waste millions on a what they call a world class airport.