✅ Trip Verified
| I've flown in and out of this airport several times. I've never had a negative experience at all in this airport, whether flying domestically or internationally. That said, I don't love this airport by any stretch of the imagination, as it's nicer than many major or equivalent airports in the USA but also an airport with several missed golden opportunities. Here's what I mean, and I'll start with what I like about AKL. First thing, when you get off the plane from an international flight, the artwork that greets you render no doubt that you're indeed in New Zealand. I've found the customs and immigration staff to be pleasant and professional, but also all business and not overly chatty, sounds good to me! Though Auckland isn't a huge airport, there is an ample amount of dining and duty-free shopping options, commensurate to the airport's size and traffic volume. It's generally clean, though there is a lot of construction taking place even still, as modernization is underway. If you're driving to the airport from the city, it's an easy 15-20 minute drive from the center city to the airport during non-peak traffic hours, however, getting there on public transportation is more cumbersome and requires more patience. As for the negatives, the Skybus tickets between the airport and the city can be a ripoff, and their staff rather grumpy, but that's more Skybus' fault than the airport's. The airport isn't ugly, but it also isn't as aesthetically pleasing as other Kiwi airports such as Wellington and Christchurch. While taking the bus to and from the airport can be a cumbersome, non-user-friendly process, at least during the process of paying for the fares and dragging luggage onto the bus, the bus terminal is easily accessible from the airport's main doors and the bus gets you to the southeast suburban train line fairly quickly. Thankfully, Auckland Council finally has plans to extend a train link to the airport sometime over the next decade. I also think they could stand to expand their dining and shopping options yet, as New Zealand is rapidly becoming a very popular tourist destination with more and more flights from the USA and Middle East. In summary, Auckland has a lot to improve upon, but they are also really trying to the right things where they count.