Auckland Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 209 reviews
4/10
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6/10

"Horrible security system"

(Singapore)

Trip Verified | Horrible security system that broke down before the supposed 08.55h flight to Rarotonga on 15 May 2022. This caused undue delays to passengers (who might have connecting flights thereafter) due to a fault which is not theirs. Furthermore, why is it that we are waiting for latecomers (with reasons that are due to their negligence) anyways? It only goes to show that latecomers get away scot-free and might encourage people to be late since the whole world have to wait for them to board. The responsibility should be on the passengers to be on time. We should simply respect the value of time. Of course, if the reason for being late is due to a reason that is not the passenger's fault, then it is understandable to wait for them.
Experience At AirportDeparture Only
Date VisitMay 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"totally inadequate staffing"

(New Zealand)

Not Verified | Airport must have known flights were full but totally inadequate staffing. Lines long and slow. Suspect many flights will be delayed by the ineptitude of Auckland Airport.
Experience At AirportDeparture Only
Date VisitMay 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"forgotten how to run an airport"

(Australia)

Not Verified | Auckland Airport has reduced markedly post Covid. They seem to have forgotten how to run an airport. For a morning flight, and a busy morning, security and immigration took over 30 minutes to clear, only two security desks open, no express lane, staff were rude, and every single bag was being secondary scanned - bags which had been through multiple other airports, including International, were stopped causing huge delays. In addition, nothing is open, not even for a take out coffee, and even little things like duty free pick up are barely attended. Hardly a nice experience.
Experience At AirportDeparture Only
Date VisitMay 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"Standards dropped immensely this year"

(New Zealand)

Trip Verified | AKL-MEL & return. The communication and organization of the airport needs serious work. Standards dropped immensely this year - worse than peak of the months of COVID-affected crisis. International travel is recovering and yet the staff numbers/standards are poor...not a good way to welcome visitors into such a great country. Upon arrival for check-in in the morning, there were no signs/updates in websites that say the security processing was to be open at 6.50am instead of 5.15am etc.. when most got to airport for their very early flights. As a result hordes of people could only gather outside surrounded by not a single open shop. The inefficiency continued when customs/security machines were broken when we went to them! Therefore the time it took to go through that whole area was dismal. Not as shocking as the arrivals experience. Nightmare. Worse than other "third-world" country airports in some ways. The flight was delayed, then customs saw mingling of non-quarantine and quarantine-required passengers! Having several flights land in the same hour - terrible planning. The biggest shock was the queuing time for the biosecurity inspection of baggages. One booth/person for one queue of people stretching 200m. One lady literally nearly fainted & had to sit down against wall.
Experience At AirportArrival and Departure
Date VisitMarch 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"there are only the vending machines"

(Tonga)

Trip Verified | While refreshment facilities are curtailed there are only the vending machines. These only serve by cashless means. You have to have some kind of card. Be aware and get the card in advance or you will go hungry. Each passenger received a complimentary snacks parcel but this is not enough for my 22hrs transit. Stay safe folks.
Experience At AirportTransit
Date VisitJuly 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
yes
2/10

"surprised how poor our biggest airport is"

(New Zealand)

Trip Verified | Had to wait several hours for a delayed family member flying in. All food outlets closed on Easter Thursday one of the busiest domestic days of the year. Coffee outlets all closed. Flights delayed all over the place, chaotic with people and service of a very low standard. Driving out of the airport a disaster with traffic going in all directions. Surprised to see how poor our biggest airport is.
Experience At AirportArrival Only
Date VisitApril 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"What a shambles"

(New Zealand)

Not Verified | What a shambles, queues for New Zealand citizens to pass through passport control whilst travelers from USA, Australia and Singapore used the e booths, supposed coronavirus control! Huge queues, then even bigger for customs, lets all breathe each other’s breaths! And this at 5-7am. Who wants to come home to this? No corona virus control or checks, just a shambles
Experience At AirportArrival Only
Date VisitFebruary 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"Immigration is equally nightmarish"

(United States)

Not Verified | This place is Jekyll and Hyde. If you are lucky and you don't happen to arrive at the same time as a flight from Tonga or Samoa or the Cook Islands you should breeze through. Customs officers are actually pleasant as are the Ministry of Ag officers. However when a flight from the islands arrives at the same time.....holy cow this place is hellish. Customs and Ministry of Ag officers are dealing with crates of papaya, taro, kava and other kinds of island foods in carry on baggage, Getting through Customs and Ag is painfully slow and Immigration is equally nightmarish. Through it all the employees try their best, but it's just not efficient for sudden arrivals of 5 or 6 international flights at the same time. Then if you are transiting to a domestic flight you've got a choice wait seemingly endlessly for the free transfer bus, or shlep your bags the half mile outside in the dark (usually) with no covered walkways to domestic .. which is tiny and easily overwhelmed. I've been flying through Auckland for over 30 years and it seems to have always been like this.
Experience At AirportArrival and Departure
Date VisitMay 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Absolute shambles"

(Australia)

Not Verified | Absolute shambles. There was a delay in customs, then when we eventually got to security, they got these new two lane processing trays where you randomly go up and place your items into a tray then push them onto the rotating belts to proceed onto the x-ray machine. It has no system and the guy just randomly pushes trays onto the processing lane, so you could easily lose your items amongst this random method and if you are on the right hand side — you will literally not get processed because he just process the ones on the left hand side. So I’m travelling with my husband and we were split up between 10 people because the guy just won’t process the trays on the right. It’s ridiculous, no logic and causes arguments and frustrations as travelling parties are split up. No point spending millions of tax payer money on making the airport looking pretty and you can’t even get this simple processing issue sorted out.
Experience At AirportDeparture Only
Date VisitJanuary 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"genuinely a very poor airport"

(Australia)

Not Verified | Have had many positive experiences arriving or departing a lot of airports around the world however Auckland Airport is genuinely a very poor airport more times than not. Immigration on arrival is so poorly thought out that delays are just second nature regardless of how busy the airport is. The new screening on departure is modern, yes, but completely inefficient as any item that comes up with the slightest issue is bar coded then nobody seems to know how the bar code system works. More times than not there is no departure gate allocated at check in and due to the design of departure gates the walk to the likes of Gate 15 can be longer than a walk to Gate 50 in Sydney. Staff are generally unhelpful and have no idea at moving large numbers of people. Car rentals can be hit or miss with unnecessary wait times for a car booked in advance being common. Unfortunately the entire focus on the customer experience is somehow lost at this airport with even ground staff being clueless. In the past our aircraft has arrived to only have to wait for ground staff to be found just to bring the air bridge to the plane or in a recent experience, find ground staff to actually clear the gate of ground equipment. I often travel between SYD and AKL and generally leave Auckland Airport with a negative experience.
Experience At AirportArrival and Departure
Date VisitDecember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no