Auckland Airport

Arrival was chaotic, no gate available. Bus to terminal took 30 minutes. Bags waiting by the the time we got to the terminal. Customs area in need of urgent upgrade, low ceilings, shabby finishes, third world in appearance. On departure, A380 leaving from gate 10 had inadequate room for passengers who were queued down the access hall. Obviously Auckland can't cope with increased passenger numbers and needs new infrastructure, not more shops.

✅ Verified Review | Always terrible arrivals - waited more than hour for bags and the only two lines open for customs for many planes landed. This has been the case every arrival I have had over five visits in the past four years. Departures are more organised. Traffic worse than heavily populated Asian cities

✅ Verified Review | Domestic Terminal - I use this terminal occasionally and think it's a disgrace. The largest cafe in the food area was crowded and noisy at 10am on a Wednesday morning, exacerbated by very low ceilings, no windows at all, and the constant barking of airline announcements that had to be loud to make themselves heard. I had a regional ticket, and while the regional waiting area at the other end of the terminal does at least have a high ceiling it is otherwise noisy, crowded and devoid of windows. I had time on my hands so walked back up the other end and went through security in order to use the waiting area for main-trunk fights. That was a more typical and acceptable airport experience until an airport worker turned up with a large vacuum cleaner and proceeded with a long and methodical clean of the gate floor, even though there were a number of other people waiting there. Surely most airports do such work after hours? So after a number of such visits I'm compelled to register my sentiments. I've used better terminals in third world countries. The 2 stars are for both airline and airport staff, who are on the other hand invariably friendly and helpful.

✅ Verified Review | Arrived and were out of Auckland airport within 30 minutes of getting off our international flight. E-immigration was superb and luggage was out quickly. Coming back transitted from Sydney to Los Angeles - transit security was quick Air New Zealand lounge was very busy but clean and food was good.

✅ Verified Review | Poor performance for immigration and security check. It took about an hour to get through and process was poorly managed. As this happened early afternoon on Tuesday, I do not want experience this type of process during the morning or evening peak hour. Number of restaurants after security check and seating is disappointing.

Due to the lack of connection flights and very late arrival into Auckland and then lack of reasonable and affordable accommodation for 6 hours we were forced to wait it out at Auckland airport. There was a lack of comfortable chairs and quiet space to wait for our flight. The only area to wait is around the food court which was pretty average and lack of choice at that time of the morning and we were amongst a large number of other fellow travels with short/long waits. This airport lacks comfort unlike many other international airports around the world. There needs to be more comfortable chairs, free wifi and quiet area to wait. The lack of free wifi was really unacceptable in this day and age of good cheap wifi and the half and hour free was so slow it was not worth the effort. On departure we had a long walk to the departure gate, followed by an absolutely terrible bus trip to the aircraft. The bus driver packed nearly the whole aeroplane passengers into a under ventilated bus it was claustrophobic hot and very slow trip to the aircraft. I was very distressed and hyperventilating on the bus but couldn't do anything about it. We travel a lot to Asia and Europe and we have had faster less crowded trips to aircraft so there is no excuse. Again the worldwide airport, lack of areo bridges at the airport requires you to constantly walk up and down stairs to get to tarmac level, with hand luggage which by the way has wheels for ease of use the question is why bother about a fancy multistory terminals. We arrived on the aircraft hot and sweaty and flustered there is a need for more aerobridges and if not more escalators to the tarmac level and multiply bus trips to the aircraft for the customer comfort.

✅ Verified Review | This used to be a really good airport in my opinion, but each time I go to the International Terminal I like it less. Checking in at the machines was fine, as was using the e-gate to get quickly through security, but the facilities after security are just not good enough. All I wanted was a decent coffee - but there were only 2 places open in the main area (at 8am, not including BK) and the lines were horrific. I discovered another place down by my gate when it was too late. Bathrooms were marginal in terms of cleanliness and I generally found the whole layout a bit chaotic and not very appealing.

I've passed through this airport a number of times now, most recently, in October when visiting Australia. It was fine, ran relatively smoothly for departure and arrival. Shopping's good, toilets a bit smelly on occasion (but nothing too offensive), food and drink options are plentiful (again, during peak flight times, difficult to get seated - but that's the same at every airport). Queuing at immigration was no worse than any other airport I've been to. Could do with the renovations being completed a little more speedily though and maybe upping the free wifi to 90 mins.

Arrived at 5.05am from Melbourne. The plane had to sit on the tarmac for about 25 minutes whilst a ladder was located and brought to the plane to alow the 296 passengers to disembark. Many of the passengers were complaining about the fact we had to wait for a ladder to be located and brought over to the plane. Finally after about a hour wait we embarked onto waiting buses so we could be ferried to the building. The baggage was already being loaded at the baggage claim. The passport lines were not too bad with the e-passports available for over 12s. Getting through quarantine relatively fast. The building was nice in parts but then very tired in others. Pretty average terminal building really.

✅ Verified Review | Auckland Airport international terminal is poorly connected to its domestic terminal. I had to walk 450 metres in the rain because it wasn't completely sheltered. There wasn't much going-on. Looks ordinary, short queues at the immigration counters and that's it. Free WiFi was a stingy 30 minutes only. Luckily I had unlimited WiFi at the Air New Zealand Lounge. Not enough seats at the departure lounge - I had to sit on the window ledge!