ZIPAIR

Not Verified | The seats on the plane were uncomfortable. No entertainment. No free water or drinks or snacks, everything has to be purchased prior to take off or during flight for snacks and drinks. There was no AC that I could feel hot and uncomfortable. Staff members pick and choose to tell people to put your seatbelt on but will bypass some, maybe they feel uncomfortable to ask. It took a long time to check in. I will be picking another airline next time.

✅ Trip Verified | First off, I’m not a picky flyer by any means. I only get up from my seat to stretch occasionally and always bring my own entertainment options, no matter what is offered in-flight. I don’t need a lot of space or amenities to be content, even though I’m not a small guy. That was the initial attraction to ZIPAIR for me, not paying for things I wasn’t going to use. Entertainment? Bring your own (every seat has a USB-A charging port and they allow power banks, so don’t sweat the electrons). Meals, snacks, and drinks? Offered, but must be paid for separately either before you board, or in-flight via a browser interface using the plane’s WiFi system. Honestly, fine with me. I brought my own snacks and water on board, and used WiFi to order some drinks. The flights were incredibly smooth, the cabin staff were a vision of professionalism and care, the planes were spotless, and the seat comfort was better than expected despite being in Economy. For that matter, buying the tickets through the simple website was a breeze, check-in at the airports took less than 5 minutes, and because I kept my baggage simple, the tickets were vastly less expensive than other options. My only gripes were cabin temperatures - for some reason the cabin felt just a bit stifling both to and fro, and the air vents were on the anemic side - and the WiFi was a bit spotty. Honestly, these are relatively minor complaints (especially WiFi, hardly a necessity), and I feel these in no way diminished the value of what I saved on my fare. To sum up: I kept my expectations simple, and was thoroughly content with my experience flying with ZIPAIR. I will be using them again the next time I go to Japan.

✅ Trip Verified | Very impressed. These seats are marketed as Business Class 'Lite' i.e.. you are getting a flat bed seat but not much else for the ticket price. However, I would actually rate the experience with Zip on this flight from Tokyo to Singapore more highly than my experiences with other airlines such as British Airways, who constantly disappoint. The value for money is way better that's for sure. As is the customer service. In summary: Check in process could have been better. Had to wait in queue for about half an hour. I think all passengers are required to manually check in at a desk for this flight. Or at least we were on this occasion. No fast track for business class. On the flight itself, the seats were very comfortable. The blanket provided was especially nice. As were the slippers. The restrooms were very clean and the toiletries provided were ample. Things like mouthwash, hand cream, etc. The staff were excellent. Polite, attentive, courteous. The food was good for what it was. I had spicy chicken with rice. It was basically a microwave meal but still tasty. The fruit was fresh and flavoursome. Free Wi-Fi for business class. Although this is a given on most premium seats, there are still airlines who cash in on charging for Wi-Fi (British Airways for example), so its nice that Zip provide it for free. I would definitely fly with Zip again.

✅ Trip Verified | The seats are abysmal for a long-haul flight, both my wife and I had intense lower back pain around 8 hours in. No entertainment available onboard, they will advertise free Wifi, but it only worked about 20% of the time. As a low-cost airline, no meals, snacks or drinks are included, you have to pay in advance or onboard. You can’t even get a cup of water for free. Check-in procedure was horrific. No online checkin, the self-check kiosks did not work at Narita, luckily we arrived three hours early because it took nearly two to get through the line. If you have to fly this airline, be sure to get travel insurance. If you have the extra $100-200 to spare, fly with someone else, it’s worth it.

✅ Trip Verified | This is a warning about checkin at Narita. The self checkin machines don’t work. If you are not automatically checked in by the airline, don’t bother trying to use these machines. We were sent on a run around by their ground staff and by the time they tried to ‘help’ us self checkin, there was a huge line for the counter. Fortunately we got to the airport early. The ZIPAIR staff seem clueless & kept asking folk to use the self check in. Not typical Japanese efficiency. I guess you get what you pay for. Note too that biz class doesn’t have a separate checkin line. I’d recommend this airline only because they have the cheapest lie flat biz class seats on this route

✅ Trip Verified | The worst airline I have been on. The main problem are the checkin procedures in Seoul which were pathetic. The staff would not let us put in 1 x 23 kg bag even though we paid for 2 x 14kg bags. Apparently it breaks the rules even though we technically paid 30% more doing it this way. They also made us take out 3kg and put in our hand luggage because of some random policy. They then make you wait for 5-10 minutes while they check your bag for some unknown reason. None of it makes sense and is totally out of line with every other airline process globally. Avoid at all costs.

✅ Trip Verified |  Horrible experience. I booked two round trip tickets from LA -> Tokyo and Singapore -> Tokyo. Of these four flights, three were delayed (by 2, 3, and 6 hours) and one was canceled a week prior. On the flight back to LA, they failed at connecting the passenger bridge for 40 minutes and we had to disembark on the tarmac,

✅ Trip Verified | This is an absolutely disgusting airline, cancelled my flight 1 week to departure. Now ticket prices are 3x what i bought, you really get what you pay with this kind of airline. Save yourself the headache and get a much reputable main carrier, now I am a firm believer of not using LCC.

Not Verified | I recommend ZIPAIR. My friend and I booked a flight on Zipair because it was cheap. Once we booked we noticed the website was hard to navigate, the app we were supposed to download preflight isn't available in the US yet and there weren't many reviews. We Googled Zipair to make sure it was a real airline. The moment we checked in we realized this airline is real and it's an amazing deal. The customer service reps at check in asked if we'd been to Japan before and what we were excited about doing while quickly and efficiently checking us in. It was a great start but were concerned about seat comfort and inflight Wifi. As we entered the plane we realized seat comfort was not an issue. The seats were a clean, comfortable leather and had more leg space than most American carriers. Once we got in the air the Wifi connected quickly so we could access email and order food. It's not strong enough to download movies or tv shows so do that before you board. Food options are limited, they run out quick if you don't preorder. I suggest eat early or bring your own food. Beverages were comparably priced with other airlines and it didn't seem to run out of any drinks. The inflight staff was very attentive and kept trash out of the aisles and seat backs the entire flight. Our return trip from Tokyo to San Francisco was exactly the same. Friendly staff during check in, comfortable seats, quick WiFi for ordering food and checking email and very attentive flight attendants. My friend and I agreed we'd definitely recommend ZipAir to others and would fly them again.

✅ Trip Verified | They have a very strict carry on weight policy of 7KG. I was forced to put £5000 worth of lenses into checked luggage. No option to pay extra, wouldn't allow me to book an extra seat to double my luggage rate. I'm praying to god they are ok when I land. Staff on the desk didn't seem to grasp why this was such a huge issue or why a photogragher might easily carry more than 7KG in hand luggage.