ZIPAIR

Not Verified | Nothing to complain about really, normal seats, OK food, good service, extra beer and wine for just a few $, orders go via inflight wifi and delivered straight to your seat. Free internet too but speeds are very slow. Overall, with the fare+bag fee+ seat fee+ food fee and extras it was still a few 100$ cheaper than flying with a major airline.

✅ Trip Verified | ZIPAIR completely broke my brand new luggage and refused to reimburse for damages. I filed an incident report at the baggage counter and I heard back 3 months later that the luggage (cracked and broken halfway through with multiple holes) was considered a 'scratch' and it 'happens'. I ironically bought the luggage the night before my flight so I wasted $400+ on its first flight with ZIPAIR. Wifi doesn’t work and there’s no TV to watch movies for the long flight. Cabin crew and food were the only decent experience for ZIPAIR.

✅ Trip Verified | Horrible customer service. Bought the ticket the same day as the flight and I wasn’t able to check in because I was too late. Went to the counter and I was told to call the help desk. Call help desk told me to cancel my flight and get 10% back of what I paid and book a new flight at full price. Because they couldn’t do anything else all thought the next flight had empty seats. Overall bad experience, nobody care to help out.

Not Verified | This the worst airline ever. Upon checking in at the counter, we have realized that our check in baggage of 23kg is for per piece instead of the total weight. We were asked to top up for the additional luggage that we have. The seats were very stiff and uncomfortable as well.

Not Verified | Okay so I’m currently at the airport right now and I’m already being treated poorly. When I first arrived to the gate, no one was at the ticket counter so I thought it’d be fine to sit inside. However a few minutes later the attendants returned and told me I had to wait outside to check my boarding pass, so I did. Then they started letting people sit at the gate after checking their boarding pass so I went and sat inside the gate while waiting for my flight. However, an hour before my schedule flight, the attendants came by again to kick out all the passengers from the gate because of “security reasons” so everyone had to wait outside the gate while the attendants boarded the plane. When the attendant came to kick me out, she told me politely to leave so I was packing my things but she clicked her tongue at me as I left. The price is cheap, but I found Hawaiian Airlines to be cheaper than ZipAir and never have been treated like this at any airline before, hence the poor review. Staff definitely needs more training since they assumed I couldn’t speak Japanese and kept muttering things under their breath like “tsk we can’t avoid (scary looking) passengers like that” or “(it’s annoying that) we have to keep repeating the same things” etc. These are just a few things I heard and I don’t think I’ll ever fly with Zipair again.

Not Verified | I just traveled from Narita airport to Bangkok airport on 7th May 2023. That was my 4th time traveling with the airline and I was very disappointed. The counters opened 2 routes, Singapore and Bangkok, for checking in at the same time. It wasn't separated well and was very confusing. The C26 counter was said for Bangkok check-in, so I queued in the row for about 15 minutes aiming for it. But then, the C25 Singapore counter was free and called me out. I refused her because I was waiting for the C26 counter. She didn't understand and asked me why I queued in this row, so I told her counter C26 was said for Bangkok. She didn't believe me that C26 is for Bangkok and walked out from the counter. She realized her mistake when she saw the sign above the counter and the C26 staff told her that her counter was really for Bangkok. Although she realized it, she still didn't say any apologies to me and still asked me to queue again from the start in another row which I was frustrated. I don't understand why I had to waste time there about 30 minutes when I could finish it in 15 minutes.

Not Verified | The seats on the plane were uncomfortable. No entertainment. No free water or drinks or snacks, everything has to be purchased prior to take off or during flight for snacks and drinks. There was no AC that I could feel hot and uncomfortable. Staff members pick and choose to tell people to put your seatbelt on but will bypass some, maybe they feel uncomfortable to ask. It took a long time to check in. I will be picking another airline next time.

✅ Trip Verified | First off, I’m not a picky flyer by any means. I only get up from my seat to stretch occasionally and always bring my own entertainment options, no matter what is offered in-flight. I don’t need a lot of space or amenities to be content, even though I’m not a small guy. That was the initial attraction to ZIPAIR for me, not paying for things I wasn’t going to use. Entertainment? Bring your own (every seat has a USB-A charging port and they allow power banks, so don’t sweat the electrons). Meals, snacks, and drinks? Offered, but must be paid for separately either before you board, or in-flight via a browser interface using the plane’s WiFi system. Honestly, fine with me. I brought my own snacks and water on board, and used WiFi to order some drinks. The flights were incredibly smooth, the cabin staff were a vision of professionalism and care, the planes were spotless, and the seat comfort was better than expected despite being in Economy. For that matter, buying the tickets through the simple website was a breeze, check-in at the airports took less than 5 minutes, and because I kept my baggage simple, the tickets were vastly less expensive than other options. My only gripes were cabin temperatures - for some reason the cabin felt just a bit stifling both to and fro, and the air vents were on the anemic side - and the WiFi was a bit spotty. Honestly, these are relatively minor complaints (especially WiFi, hardly a necessity), and I feel these in no way diminished the value of what I saved on my fare. To sum up: I kept my expectations simple, and was thoroughly content with my experience flying with ZIPAIR. I will be using them again the next time I go to Japan.

✅ Trip Verified | Very impressed. These seats are marketed as Business Class 'Lite' i.e.. you are getting a flat bed seat but not much else for the ticket price. However, I would actually rate the experience with Zip on this flight from Tokyo to Singapore more highly than my experiences with other airlines such as British Airways, who constantly disappoint. The value for money is way better that's for sure. As is the customer service. In summary: Check in process could have been better. Had to wait in queue for about half an hour. I think all passengers are required to manually check in at a desk for this flight. Or at least we were on this occasion. No fast track for business class. On the flight itself, the seats were very comfortable. The blanket provided was especially nice. As were the slippers. The restrooms were very clean and the toiletries provided were ample. Things like mouthwash, hand cream, etc. The staff were excellent. Polite, attentive, courteous. The food was good for what it was. I had spicy chicken with rice. It was basically a microwave meal but still tasty. The fruit was fresh and flavoursome. Free Wi-Fi for business class. Although this is a given on most premium seats, there are still airlines who cash in on charging for Wi-Fi (British Airways for example), so its nice that Zip provide it for free. I would definitely fly with Zip again.

✅ Trip Verified | The seats are abysmal for a long-haul flight, both my wife and I had intense lower back pain around 8 hours in. No entertainment available onboard, they will advertise free Wifi, but it only worked about 20% of the time. As a low-cost airline, no meals, snacks or drinks are included, you have to pay in advance or onboard. You can’t even get a cup of water for free. Check-in procedure was horrific. No online checkin, the self-check kiosks did not work at Narita, luckily we arrived three hours early because it took nearly two to get through the line. If you have to fly this airline, be sure to get travel insurance. If you have the extra $100-200 to spare, fly with someone else, it’s worth it.