ZIPAIR

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 15 reviews
1/10
No Skytrax Rating
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1/10

"go with a reputable airline"

(United States)

Trip Verified | Los Angeles to Tokyo. DO NOT BOOK. There is a reason the flight costs are so low. They do not guarantee or stand by their brand. The airline would not allow us to fly due Japan restrictions and would not allow any re booking, credit or refund. Every single airline in COVID times, allowed options. They were difficult to speak with and only available via chat. Spend the extra money and go with a reputable airline.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteLos Angeles to Tokyo
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"hoping that he is able to get a refund"

(United States)

Trip Verified | My son, active duty military, had a connection in LAX to go back to Japan where he is stationed. His connection landed 2 hours prior to his flight on ZIPAIR, he was informed his bag had to be re-checked at their counter prior to going through customs to board his flight. There was no agent at the counter to check his bag or father his required documents, check him in and provide a boarding pass. After multiple conversations with airport help desks and ZIPAIR customer service we ultimately had to book a flight on a different airline in order to get him back to Japan timely. Now we are just hoping that he is able to get a refund from ZIPAIR. I would not recommend using them for any flight but if you do be prepared for pricy inconveniences and no customer service. If I could rate them a 0 I would
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Tokyo
Date FlownSeptember 2022
Ground Service 12345
Value For Money 12345
no
1/10

"Be prepared for any inconvenience"

(Brazil)

Trip Verified | I bought a flight from Zipair in July. I will flight 24 of August from Singapore to japan, and take my new flight from Japan to Brazil in 28 of August. In 22 of August I went to a clinic in Singapore and I and my grandchild did the PCR test. In 23 of August in the evening I received a e-mail from Zipair saying that my flight was cancelled. One day before the flight departure. And the next flight available will be only 28 of August (same day that my flight from Emirates will leave Japan). So I had to buy a new ticket that cost four time more from another company and I had to do a new PCR express test that cost me 280SGD per person. Total 560SGD + 2.300SGD for a new ticket. When I asked for refund the first assistant told me that the Zipair will refund the PCR test too. But when I asked for a refund, the company refunded only the ticket value. Be prepared for any inconvenience as it is not a reliable company.
AircraftDream Liner
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSingapore to Tokyo Narita
Date FlownAugust 2022
Value For Money 12345
no
1/10

"had to buy another flight"

(United States)

Trip Verified | Was not informed of needing a PCR test so attempted to change flight but was not allowed nor was refund even considered and had to buy another flight. Was only refunded "airport services fees" but not the preflight charges paid for and never used which include seat charges, meal charges, and baggage charges. If non Japan resident, you are unable to purchase travel insurance nor is there a toll free number to speak to anyone from the airline; just an outsourced ISA in a non English/Japanese speaking country who does not care about customer retention. Have a magnifying glass handy when purchasing your ticket so you can read the fine print that is meant to benefit the airline and cheat the customer.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHonolulu to Tokyo Narita
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I thought meals were included"

(United States)

Trip Verified | Asked to change to aisle seat denied at ticket counter and on plane even though they had several open available. When I booked ticket I didn’t know or see wHere I wanted to purchase meals, I thought meals were included. I said I would pay and I had to wait over an hour till they accommodated other passengers. Then I could buy only certain and few items.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Los Angeles via Tokyo
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they would refund me the tax”"

(Japan)

Trip Verified | I got covid while visiting my brother for a wedding in Arizona. When I tried to reschedule my flight they refused, stating they would refund me the “tax” in 2 months time. I now have to spend another $500 for a new ticket on top of the $320 total for PCR tests.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Tokyo
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the visa I did not have"

(United States)

Trip Verified | This is the worst service I have ever received from an airline! I spent more than 1000$ USD on a one way ticket only to find that there was no phone number to verify my flight details/requirements. The Japanese and US embassy claimed that I didn't need a visa for Japan to transfer there as long as my flight was within 24 hours. Since my layover in Tokyo was 6 hours I thought I was in the clear. When I got to my departure airport, Noi Bai Hanoi International Airport, the staff would not let me board my flight. Aside from the visa I did not have, the airport staff claimed I needed a negative PCR test, all for only a 6 hour layover in the same day? I used the online chat feature to chat with what seemed like a robot (programmed in India with barely understandable English) prior to my flight. However, this robot could not inform me, nor give me any information regarding where to search for the requirements of flying through Tokyo and needing to recheck my baggage. I am now stuck on an expired visa,. In addition, I need to purchase a 2000$ USD plane ticket home.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHanoi to Los Angeles via Tokyo
Date FlownJuly 2022
Ground Service 12345
Value For Money 12345
no
1/10

"need a Japanese citizenship to transfer"

(United States)

Trip Verified | Got to the Zipair check in desk and they refuse to board us, saying we need a Japanese citizenship to transfer from Narita to a connecting flight within 24 hours. It makes no sense as even the Japanese embassy said no visa is required for connecting flight that’s within 72 hours as long as you stay in international area of airport. Very unprofessional.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Seoul via Tokyo Narita
Date FlownJuly 2022
Ground Service 12345
Value For Money 12345
no
1/10

"$300 savings was absolutely not worth it"

(United States)

Trip Verified | My issues started before we even flew. I recovered from Covid but was still testing positive for over a week. Had to get a letter from the Japanese Consulate. At first Zipair said they don't know if they can accept it and to email a copy in. So I emailed a copy and was told they won't accept it. So I called overseas to their Japan HQ and the people there said "They might accept it at LAX, try your luck". No I am not going to try my luck. 12 hours before before my flight was to leave they send me an email saying they can accept the consulate paper. Ridiculous that they are so disorganized. Check-in was easy but their online support said they will add TSA precheck when we check-in. At check-in they refused to do so. On the flight you are only given 1 meal, if you paid in advance and 1 bottle of water - it's barely a snack even to Japanese. You are also given the food 1 hour after boarding so enjoy 10 hours of nothing. You will get no more food, water, etc. If you want anything else you have to order it via your phone connected to their in-flight wifi. I ordered a coffee, cost about $2.50 and was brought in a very small cup. At least when you order snacks they do come fast. In-flight entertainment didn't exist. The system worked on the ground but the second it was airborne all entertainment didn't work. So bring your own movies and entertainment. The seats were clear and nice. Felt the same as any other airline but it certainly was cleaner. The $300 savings was absolutely not worth it. This is Spirit airlines Japan Edition
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Narita
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst airline experience ever"

(United States)

Not Verified | Terrible experience with customer service on this airline. Given it is required to get a visa to travel to Japan and you have to be part of an organized tour we were denied access due to lack of availability on booked tours. Totally out of our control and infringed on honeymoon plans to Japan. ZIPAIR refused any form of change or refund and despite several calls and emails have left us with nothing. The worst airline experience ever from two people who fly a lot. We booked business class and are out thousands of dollars. Avoid at all cost.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteTokyo to Los Angeles
Date FlownJuly 2022
Value For Money 12345
no
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