ZIPAIR

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 97 reviews
4/10
No Skytrax Rating
Filter Reviews by :
Show
1/10

"I was a couple minutes late"

(United States)

Not Verified | I paid for three flights, but only flew once, and there's no refund. For the last flight I was supposed to take they wouldn't issue a boarding pass because I was a couple minutes late for their rule to check in 1 hour before departure. So, it ended up costing me over $2,000 to fly another airline because of their rule.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHonolulu to Tokyo
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"I’d highly recommend ZIPAIR"

(United States)

Not Verified | A small bottle of water is $2. Cup of coffee $4. It is certainly easy enough to bring snacks/food from home, or pick something up from the airport, just be forewarned. You will pay $50-$80 for any checked bags, up to three. They did not check the weight of my carry-on on the way to Japan, but did for the return flight. And as one of my checked bags was overweight, I had to re-distribute from on to another there at the check-in counter, but that was fine and the agent helped me so I didn’t have to pay for an additional suitcase. The seat was very comfortable, but you’re only able to partially recline it. There is no video screen, no in-flight entertainment, and the only Wi-Fi we were able to access went directly to their service site where you could order food and drinks. This is no frills but the airfare was $800 less than any other carrier. So even with a connecting flight on Southwest, and staying overnight in a hotel near the airport in San Jose (Hyatt Place, highly recommended) I still came out $500 under any other fare. The days when “getting there is half the fun” are long gone. But if you want a bargain flight price with nice attendants, excellent baggage handling, excellent crew, I’d highly recommend ZIPAIR.
AircraftBoeing 787-8
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Jose to Tokyo
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"there is no free water"

(United States)

Trip Verified | I asked the ground crew during check in if I can fill in my water bottle, and they said that the cabin crew will help. Later when I asked the cabin crew for water, they said there is no free water.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTokyo to Honolulu
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"I was 5 mins late to check-in"

(United States)

Trip Verified | The customer service is horrible. Any mistakes you make during booking, they won’t able to change and require cancellation of booking. When that happen, they only partially refund your money. If you don’t check-in within 1 hour of departure at the counter you won’t able to fly. The plane are small and they charge you on every single things including a plastic cup. And they picky about your carry-on weight. Overall, you think you save money by going cheap then its actually the opposite. You will spend a lot more money if you are late to the check-in. Or if you mess up the flight date. This is based on my experienced. Because those events above mention did happen to me. I was 5 mins late to check-in even when the plane departure is in 1 hour. They wouldn't check-in us in.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTokyo to Los Angeles
Date FlownMay 2023
Ground Service 12345
Value For Money 12345
no
10/10

"Nothing to complain about really"

(United States)

Not Verified | Nothing to complain about really, normal seats, OK food, good service, extra beer and wine for just a few $, orders go via inflight wifi and delivered straight to your seat. Free internet too but speeds are very slow. Overall, with the fare+bag fee+ seat fee+ food fee and extras it was still a few 100$ cheaper than flying with a major airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"I heard back 3 months later"

(United States)

Trip Verified | ZIPAIR completely broke my brand new luggage and refused to reimburse for damages. I filed an incident report at the baggage counter and I heard back 3 months later that the luggage (cracked and broken halfway through with multiple holes) was considered a 'scratch' and it 'happens'. I ironically bought the luggage the night before my flight so I wasted $400+ on its first flight with ZIPAIR. Wifi doesn’t work and there’s no TV to watch movies for the long flight. Cabin crew and food were the only decent experience for ZIPAIR.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteSan Jose to Tokyo
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Horrible customer service"

(United States)

Trip Verified | Horrible customer service. Bought the ticket the same day as the flight and I wasn’t able to check in because I was too late. Went to the counter and I was told to call the help desk. Call help desk told me to cancel my flight and get 10% back of what I paid and book a new flight at full price. Because they couldn’t do anything else all thought the next flight had empty seats. Overall bad experience, nobody care to help out.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSeuol to Tokyo
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst airline ever!

(Singapore)

Not Verified | This the worst airline ever. Upon checking in at the counter, we have realized that our check in baggage of 23kg is for per piece instead of the total weight. We were asked to top up for the additional luggage that we have. The seats were very stiff and uncomfortable as well.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSingapore to Tokyo
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"already being treated poorly"

(United States)

Not Verified | Okay so I’m currently at the airport right now and I’m already being treated poorly. When I first arrived to the gate, no one was at the ticket counter so I thought it’d be fine to sit inside. However a few minutes later the attendants returned and told me I had to wait outside to check my boarding pass, so I did. Then they started letting people sit at the gate after checking their boarding pass so I went and sat inside the gate while waiting for my flight. However, an hour before my schedule flight, the attendants came by again to kick out all the passengers from the gate because of “security reasons” so everyone had to wait outside the gate while the attendants boarded the plane. When the attendant came to kick me out, she told me politely to leave so I was packing my things but she clicked her tongue at me as I left. The price is cheap, but I found Hawaiian Airlines to be cheaper than ZipAir and never have been treated like this at any airline before, hence the poor review. Staff definitely needs more training since they assumed I couldn’t speak Japanese and kept muttering things under their breath like “tsk we can’t avoid (scary looking) passengers like that” or “(it’s annoying that) we have to keep repeating the same things” etc. These are just a few things I heard and I don’t think I’ll ever fly with Zipair again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHawaii to Japan
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"I was very disappointed"

(Thailand)

Not Verified | I just traveled from Narita airport to Bangkok airport on 7th May 2023. That was my 4th time traveling with the airline and I was very disappointed. The counters opened 2 routes, Singapore and Bangkok, for checking in at the same time. It wasn't separated well and was very confusing. The C26 counter was said for Bangkok check-in, so I queued in the row for about 15 minutes aiming for it. But then, the C25 Singapore counter was free and called me out. I refused her because I was waiting for the C26 counter. She didn't understand and asked me why I queued in this row, so I told her counter C26 was said for Bangkok. She didn't believe me that C26 is for Bangkok and walked out from the counter. She realized her mistake when she saw the sign above the counter and the C26 staff told her that her counter was really for Bangkok. Although she realized it, she still didn't say any apologies to me and still asked me to queue again from the start in another row which I was frustrated. I don't understand why I had to waste time there about 30 minutes when I could finish it in 15 minutes.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTokyo Narita to Bangkok
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no