ZIPAIR

✅ Trip Verified | Excellent flight. Almost empty flight. Had the entire row for both me and my partner. Should've saved money and not pay for seat assignment. Did have to pay for extra luggage but that was expected. No food ordered. Only hot food option on menu was a I think ravioli. Didn't matter as we had prepared food to eat on the plane. Ground crew was friendly and efficient. Flight crew was overworking unnecessarily by checking the overhead compartment every 30 minutes.

✅ Trip Verified | We chose Zipair because the business class seats were incredibly reasonable. The check-in process was easy and quite professional. Boarding was easy. The flight was great with the seats that went flat and allowed us to sleep a bit on a 9 hour flight. The food we pre-ordered was pretty good for airline food. The only negative is that the cabin crew never came by to check on whether we needed anything. Not a big deal. We think that Zipair is a very decent airline and hope we have the chance to fly again soon. My wife loved the business class seats. We got to LAX feeling better after a long flight than we ever have. Thank you!

Not Verified | I flew on Zipair on my back from Tokyo Narita -> SJC. I had missed my airlines from (Singapore Airlines) which was headed to LAX, and Alaska Airlines connecting flight to SJC. I was in a huge bind because I had missed my original return flight and re-booking with Singapore airlines cost several thousand dollars + an additional fee of 300 dollars. Luckily I was able to book through ZIPAIR last minute and got a flight from NRT -> SJC directly for roughly 424 dollars. This saved me a lot of time and trouble and I had no problems with the airlines. It would be nice if they had a few more amenities or food but a roughly 10 hour direct flight which was offered last minute. Cannot complain and would recommend this airline. I am surprised for many of the other reviews which I am guessing have to do with refund issues or cancellations. I would book zipair if I was certain about my flight information and timings and didn't want to change.

Not Verified | Zipair has the worst customer service. The check in employees at Narita airport are rude and unprofessional. When you try to contact them via phone, they tell you that communication is via email only. When you email customer service and you question them or disagree with anything, they will ghost you. I do not recommend this company.

✅ Trip Verified | This airline is a total rip-off for the extras. First airline that I have ever travelled with a restriction on the number of bags that can be attributed to a passenger for check-in. So that meant that even if I didn't hit the limit of 32kg extra baggage that I purchased out of my own pocket using 1 bag, the other bags cannot be checked in. Judging from the number of people who were also stuck at the check-in line, I know that this requirement is not clearly made known to passengers. Had to purchase for seat assignments. That itself was understandable since this is a budget airline. But the seat was not clearly indicated to be non reclining! Imagine 6hrs of sitting upright! Someone ought to be compassionate enough to indicate this to passengers just like what other airlines does.

Not Verified | I paid a large amount of money for what is a 6 hour flight from Tokyo to Bangkok. The very least they can do is include food! I should not have to pay extra just to get a meal. I’ve been on many flights and every single one includes food if longer than 5 hours. Terrible.

Not Verified | I cannot say enough good things about Zipair. First and foremost is the excellent price for a round trip ticket from LA to Tokyo. With the current exchange rate you can go Business class for under $2,000 R/T, or for under $900 if you fly economy. This is with all the upgrades added. You will spend a little more on snacks and drinks, but that is even cheap with our current exchange rates. The seats are all comfortable and their internet is free. I would recommend downloading some shows prior to take off as the internet did drop a couple of times.

✅ Trip Verified | It was my first time with ZipAir and I was a bit leery of flying so far with a budget airline, but it was an enjoyable experience. Off to a good start, the check-in was fast and efficient. I flew in Standard (economy) class with 3-3-3 seating, which was comfortable with adequate legroom. The basic fare is only for the seat, but I opted for the "value" package to get 23 kg checked baggage, seat selection plus a meal (pre-selected from a picture menu) and still saved about $500 over the fares of established airlines. Passengers are required to show their boarding pass during flight to verify the optional upgrade. The tasty meal came in a box on a tray, with just beef and rice next to bottled water. There was no salad, dessert nor other drink, But the free Wi-Fi connected to my smart phone allowed ordering drinks and snacks later, as well as compensating for having no seatback screen. The charming cabin attendants were very safety conscious, double-checking to make sure overhead bins were closed securely. ZipAir should be commended for creating a unique budget flying experience on lengthy international flights. Some earlier negative Skytrax reviews were based on unmet pandemic regulations and refund policies, not the flights themselves, Overall, I highly recommend ZipAir as an alternative to traditional carriers whose fares have skyrocketed on the HNL-NRT route since the pandemic, Just follow the their common sense rules and enjoy the money saved.

✅ Trip Verified | Twenty years in the film distribution business and never once has an airline refused to allow me to hand carry movie posters in a tube until my first flight with Zipair from NRT-SIN on Nov 4th 2022. They said my poster tube exceeded the dimensions of their overhead compartment. They insist that I paid for another 23kg of check-in luggage when my check-in luggage was 19.5kg of 23kg and my hand carry was only 4.5kg of 7kg. It was very clear that they did not want to listen to my explanation that my luggage was under weight and the poster tube weighed under 2kg. They kept saying that it is company policy. The flight was less than 20% occupied. A Very empty flight. The overhead compartment would have easily contained my poster tube with plenty of space to spare. Poster paper measures 27inch width and 39inch height rolled into a poster tube (cardboard) 2 inches longer than the poster's width. The cabin crew were unsmiling patrolling the aisles like the police. I found them annoying as they made their presence felt, too much and gave out that I am watching you feeling. And it's not like they were giving out water. You have to pay for it. My pre-paid inflight meal was not bad. The expensive wagyu beef bowl is available and they seemed to have stopped selling their normal beef bowl.(minus points here) Purchased a can of Suntory Premium Beer and Pringles. Paid with a credit card but had to type in my details on their tablet. Prices were reasonable but I had to self-type all the cc details, etc for it to happen. Cash is not accepted for inflight sales. Otherwise, the flight was smooth., cabin was clean (hardly any pax) Less rigidity and friendly cabin crew may improve business. Keep your current attitude and Scoot will benefit most with their flexibility and surprisingly professional and charming cabin crew on my SIN-NRT flight on the same trip. Both flight tix were bought using the airline official website.

✅ Trip Verified | Horrible experience. They say that my luggage is too big for cabin, because it doesn’t fit a small box they had. But inside the airplane there was not only plenty of space but I’ve flown with the same suitcase carry-on for years. So they had me pay a fee to take the luggage to checked baggage. I asked them if they can make it cheaper if I take stuff out. I had 15kg. They said no, 6500 yen is the cheapest. Then I looked on the website and the cheapest was under 14kg with 5500 yen. I came to the airport 3h before departure and waited and waited at the gate. I saw then boarding two other destinations (Singapore and Bangkok) before they started with Los Angeles (my destination). I went there one hour before departure because I was worried. They said that the gates are closed and we can’t het checked in, I said I was there for 3h and not once did I hear them call the LAX flight. They eventually let all of us in and we managed to get on the plane. I just wanted the minimum amount of respect and professionalism when dealing with customers. If one of them complains, it’s maybe the customer who’s crazy. But when you have 3 passengers not checked in because they didn’t know where/when to do it, then there must be a problem with your system. Thirdly, they didn’t offer us water as a free service on a 10h flight. You had to buy it.