ZIPAIR

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 70 reviews
4/10
No Skytrax Rating
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1/10

"cancelled my flight 1 week to departure"

(Singapore)

Trip Verified | This is an absolutely disgusting airline, cancelled my flight 1 week to departure. Now ticket prices are 3x what i bought, you really get what you pay with this kind of airline. Save yourself the headache and get a much reputable main carrier, now I am a firm believer of not using LCC.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSingapore to Tokyo
Date FlownMarch 2023
Value For Money 12345
no
10/10

"I recommend ZIPAIR"

(United States)

Not Verified | I recommend ZIPAIR. My friend and I booked a flight on Zipair because it was cheap. Once we booked we noticed the website was hard to navigate, the app we were supposed to download preflight isn't available in the US yet and there weren't many reviews. We Googled Zipair to make sure it was a real airline. The moment we checked in we realized this airline is real and it's an amazing deal. The customer service reps at check in asked if we'd been to Japan before and what we were excited about doing while quickly and efficiently checking us in. It was a great start but were concerned about seat comfort and inflight Wifi. As we entered the plane we realized seat comfort was not an issue. The seats were a clean, comfortable leather and had more leg space than most American carriers. Once we got in the air the Wifi connected quickly so we could access email and order food. It's not strong enough to download movies or tv shows so do that before you board. Food options are limited, they run out quick if you don't preorder. I suggest eat early or bring your own food. Beverages were comparably priced with other airlines and it didn't seem to run out of any drinks. The inflight staff was very attentive and kept trash out of the aisles and seat backs the entire flight. Our return trip from Tokyo to San Francisco was exactly the same. Friendly staff during check in, comfortable seats, quick WiFi for ordering food and checking email and very attentive flight attendants. My friend and I agreed we'd definitely recommend ZipAir to others and would fly them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to Tokyo
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"strict carry on weight policy of 7KG"

(United Kingdom)

Trip Verified | They have a very strict carry on weight policy of 7KG. I was forced to put £5000 worth of lenses into checked luggage. No option to pay extra, wouldn't allow me to book an extra seat to double my luggage rate. I'm praying to god they are ok when I land. Staff on the desk didn't seem to grasp why this was such a huge issue or why a photogragher might easily carry more than 7KG in hand luggage.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNarita to Bangkok
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Excellent experience with ZIPAIR"

(United States)

Trip Verified | Excellent experience with ZIPAIR, from quick and very kind check in assistant, to a timely and pleasant flight. Was very lucky to get the seat with more leg space, so it was not as hard a night as I feared. I slept all night so no idea if there was food and how much it cost.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSingapore to Tokyo Narita
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"Excellent flight"

(United States)

Trip Verified | Excellent flight. Almost empty flight. Had the entire row for both me and my partner. Should've saved money and not pay for seat assignment. Did have to pay for extra luggage but that was expected. No food ordered. Only hot food option on menu was a I think ravioli. Didn't matter as we had prepared food to eat on the plane. Ground crew was friendly and efficient. Flight crew was overworking unnecessarily by checking the overhead compartment every 30 minutes.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Tokyo
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"business class seats were incredibly reasonable"

(United States)

Trip Verified | We chose Zipair because the business class seats were incredibly reasonable. The check-in process was easy and quite professional. Boarding was easy. The flight was great with the seats that went flat and allowed us to sleep a bit on a 9 hour flight. The food we pre-ordered was pretty good for airline food. The only negative is that the cabin crew never came by to check on whether we needed anything. Not a big deal. We think that Zipair is a very decent airline and hope we have the chance to fly again soon. My wife loved the business class seats. We got to LAX feeling better after a long flight than we ever have. Thank you!
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteTokyo to Los Angeles
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"would recommend this airline"

(United States)

Not Verified | I flew on Zipair on my back from Tokyo Narita -> SJC. I had missed my airlines from (Singapore Airlines) which was headed to LAX, and Alaska Airlines connecting flight to SJC. I was in a huge bind because I had missed my original return flight and re-booking with Singapore airlines cost several thousand dollars + an additional fee of 300 dollars. Luckily I was able to book through ZIPAIR last minute and got a flight from NRT -> SJC directly for roughly 424 dollars. This saved me a lot of time and trouble and I had no problems with the airlines. It would be nice if they had a few more amenities or food but a roughly 10 hour direct flight which was offered last minute. Cannot complain and would recommend this airline. I am surprised for many of the other reviews which I am guessing have to do with refund issues or cancellations. I would book zipair if I was certain about my flight information and timings and didn't want to change.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTokyo Narita to San Jose
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"has the worst customer service"

(United States)

Not Verified | Zipair has the worst customer service. The check in employees at Narita airport are rude and unprofessional. When you try to contact them via phone, they tell you that communication is via email only. When you email customer service and you question them or disagree with anything, they will ghost you. I do not recommend this company.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNarita to Seoul
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"airline is a total rip-off for the extras"

(Singapore)

Trip Verified | This airline is a total rip-off for the extras. First airline that I have ever travelled with a restriction on the number of bags that can be attributed to a passenger for check-in. So that meant that even if I didn't hit the limit of 32kg extra baggage that I purchased out of my own pocket using 1 bag, the other bags cannot be checked in. Judging from the number of people who were also stuck at the check-in line, I know that this requirement is not clearly made known to passengers. Had to purchase for seat assignments. That itself was understandable since this is a budget airline. But the seat was not clearly indicated to be non reclining! Imagine 6hrs of sitting upright! Someone ought to be compassionate enough to indicate this to passengers just like what other airlines does.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSingapore to Narita
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"I should not have to pay extra just to get a meal"

(United Kingdom)

Not Verified | I paid a large amount of money for what is a 6 hour flight from Tokyo to Bangkok. The very least they can do is include food! I should not have to pay extra just to get a meal. I’ve been on many flights and every single one includes food if longer than 5 hours. Terrible.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTokyo to Bangkok
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no