WOW air

✅ Verified Review | Worst airline ever dealt with and I do a lot of traveling. I used them from San Francisco to Iceland, than to Paris (supposed to be Ireland) and back. My wife and I were on our honeymoon and the day before our departure to Ireland (from Iceland) they said the flight was delayed by way of email. However, this was a mistake and the email was incorrect. As a result we missed our flight and they said they could fly us somewhere else because that flight was not leaving for another two days. They refused to put us up in a local hotel until our next flight and left us fending for ourselves. They were delayed on every flight. They lost our luggage at one point and four others who were there to do a seven day hike. I could on further with their mishaps but won't. The saving grace was the airport associates were helpful in this matter. However, they were limited as to what they could help us with. WOW does not have there own help desk at the airport even though they are an Iceland airline. Spend a little extra money and take another airline.

✅ Verified Review | Traveled with WOW air from Los Angeles to Copenhagen via Reykjavik. This was my first time with the airline and I can surely say that it will also be my last. When I booked the tickets the price was about 20% below comparable pricing from the other major airlines, and even though I had never heard of WOW before I went ahead and booked the ticket. I didn't realize that WOW is a total budget airline in the spirit of Ryanair and other bare bones carriers but was soon to find it. When I checked in online I was surprised to find that I couldn't select a seat (you will have to pay a premium to do this during the ticket purchasing process) and I was assigned a seat on the very last row with barely any recline. I checked in online and printed out a boarding pass. When boarding the plane at LAX my boarding pass was refused and I was reassigned another seat after everybody else had boarded and after the ground staff had been on call with the WOW call center for more than 30 min. The flight ended up being about 2 hours delayed because they were waiting for "paperwork to be completed" so I barely made my connecting flight in Reykjavik while having to run through the gates. There is absolutely no service inside the plane, no entertainment system of any kind and no food or drink service unless you pay for it. You have but 2 buttons at your seat - one for reclining your seat and another for turning the reading light on and off. I finally arrived in Copenhagen and immediately decided to pay for seat reservations to avoid problems on my flight back to LAX, but the WOW air reservation system again failed to reserve the seats - even after charging my credit card. After being on hold for 30 minutes I finally reached a customer service agent who was able to get the seats correctly assigned to me. The basic tickets are cheap but you end up paying an additional $200 or so just for seats and luggage (WOW only allows 5kg/11pounds of free carry on) so my advice it to pay a bit more and go with a regular airline - WOW air is just not worth it.

✅ Verified Review | Flew Keflavik to Baltimore. I will say nothing more in favor of this airline than the fact that their stewardesses are friendly and the plane got me from point a to point b. My outbound flight was delayed 2.5 hours for no reason anyone could elaborate on, even though the plane and crew were present. On the return flight my delay was over 4 hours with again no obvious reason how they fell so behind in the first place. This discontent seemed to be echoed by everyone on the plane who had nothing going bad bad stories of delays and cancelations. Never again will I fly with WOW air, but opt for the more expensive option such as Delta/KLM/Lufthansa.

✅ Verified Review | Simple non-stop flight from Los Angeles to Keflavik - never took off. Flight delayed, from what I understand from my travel agent, not the airline, 23 hours. Arrived at LAX at 6.30 for a flight that was to leave at 12.40pm. Looked at the flight board with delays, etc. The flight, WOW 174 on scheduled for 12.40pm June 21 was delayed until 8.40pm. No emails or text or calls made by the airline to me or my agent. Called my agent to let her know as I was going to arrive too late for a $500 tour scheduled for 4 hours after arrival. This is when she got on the phone to find out what was going on as no one from WOW air was at Bradley Terminal to assist passengers at that time. My agent was on hold for one full hour with a lost connection at 60 minutes. Reconnected with WOW and on hold for yet another hour. Once she was connected, she found out not only was the flight delayed, but it was delayed until 11.10 or thereabouts with an explanation that the WOW takeoff runway somewhere in Great Britain was under an emergency that they had no control over. I got this information as I was standing on line to "check in" with other passengers who were unaware of the delay. People only found out about the delays as they approached to check in counter. Staff looked stressed but some were smiling and being very pleasant. However, no one from WOW made any announcement about the delay or offered any assistance to help passengers connect with other airlines so they could be on their way. Apparently, WOW has no relationship with other carriers to reduce the problem. I was given a refund promise through my agent who said WOW Customer service told me to ask for the refund at the check-in counter. That was denied. My agent spoke to the Business Agent by phone to let him know what WOW management had told her and he said he couldn't do that, but my agent persisted and they did the transaction right there and it should be processed in another few days. So I didn't get my vacation as planned. When I got home, there was delayed emails and the flight was delayed until 1.30 the following day.

✅ Verified Review | This was the worst experience I've ever had with an airline. Flight 24 hours delayed without any prior notice - the 300 passengers found out about the delay at SFO upon arrival. No WOW air personnel on the ground in SFO, no clarity about new boarding passes or compensation. Next days flight hit another 3 hour delay, adding up to 27 hours total. In Reykjavik air traffic control issued a strike, which added 3 hours of in-plane waiting. And upon arrival in Amsterdam it turned out none of the passengers checked bags were there. Overall experience a complete nightmare. Never again!

We were flying from BWI to Paris with a connecting flight in Iceland. We were told all connecting flights out of Iceland the following day was cancelled and was not given a reason why or told when the next flight out would be. The flight was delayed 2 hours. We arrived in Iceland, and All the WOW customer service desks were abandoned, and 800 was not answering calls. They had a man with a list of people to take to a hotel 2 hours away and he did not know when the next flight out would be. We were left with no choice but to book a flight with Icelandair that left at 4:15 that day and they only had business class, costing us $1600 for 2 tickets! I filed a claim with WOW, and was told 10-14 weeks to resolve and still no reason for cancellation which I need to submit to my travel insurance.

✅ Verified Review | Paris to Los Angeles via Reykjavik with WOW air. The flight from Paris was 1,5 hr delayed, so my fiance barely made it on his connecting flight to Los Angeles. However, his checked-in luggage had been removed from the plane by then. On an international flight lasting 10 hours they do not offer food or even water, well, unless you pay for it. No free entertainment, either. My fiance was looking for his lost luggage for 6 days, and when it finally arrived, it was missing items.

✅ Verified Review | The worst airline I had experienced. I was supposed to travel on June 19th from Baltimore, with a connection via Keflavik to Paris. I was supposed to travel to Paris but after a twelve hour delay I finally I was abandoned in London. Also my luggage was lost and so far hasn't been found I was told by airline that there would be an agent to help me to book my trip from London to Paris nobody showed up. I had to take a train to travel to from London to Paris. It wasn't only me there bunch of other passengers with me different destinations in Europe who ended up being abandoned in London.

✅ Verified Review | They promised to make me feel a wow experience and they did - the worst experience that I have ever had with an airline! Flight cancelled, lack of information, not enough vouchers to have a real meal in the airport. They do not show the capacity to have an alternative when something fails. They had the whole afternoon to look for other combination flight, but no way. I am still in Iceland hopefully I will fly this afternoon, but who knows. The worst is that I missed a day of my life and all the plans done for San Francisco.

✅ Verified Review | Keflavik to San Francisco with WOW Air. One of the worst flight experience I've had. Disorganized, fraught with cancellations, late departures and arrivals. If you need to be some place on time or a certain day, this is not the airline to take. I chose the airline because of a family emergency as it was a direct flight to Iceland. Never again.

✅ Verified Review | Flew WOW air from Keflavik to Boston. I usually do not write reviews but let me tell you this: 1) You get what you pay for, nothing, that's right - not even water is free. 2) Wow does not announce over the loudspeaker in the airport the status of your flight. When asked why this was, they lied about the announcement. Both directions the flight status was delayed and not announced. 3) Very cramped seating arrangements. 4) Do not fly WOW air if you have a connecting flight. Our flight was delayed both directions by several hours causing a missed connecting flight on another airline. Ended up costing more than a flight on Icelandair would have cost.

✅ Verified Review | I have never experienced such terrible service and such a bad airline. It started out with our outbound journey. It was delayed over 3 hours and we were sat in BWI for 6 hours. Which by the way is a terrible airport with no facilities. I was traveling with a 14 month old child and there was no where in the terminal to nurse her. As boarding I was told to leave my baby stroller at the gate area and not the aircraft which I questioned. I was told for a second time to leave it by the gate and it would be taken down to the aircraft. The stroller did not make it to my final destination and I had no stroller for my baby. I was told it was left in BWI and now lost! I still do not have it and it is an expensive $350 stroller. Next journey home. We left KEF about 20 mins late - not bad I was thinking. Then 30 minutes into our flight we had to turn around and come back to KEF due to a mechanical issue with the plane. We were deplaned and stuck in KEF for 4 hours. There was no communication from the ground staff during this delay and it was handled very poorly. The service desk was telling people individually about the situation, but no announcement was made to everyone in the gate/ terminal until the end when we were ready to board. Five minutes before boarding we were told to line up by the service desk and get a meal voucher for 1000 Icelandic Kroner. As soon as we lined up for the voucher the boarding announcement was made. There was only one person handing out the vouchers while others watched and it took forever. Once on the plane they started the food and beverage service. We were on row 11. When they got to me there was no food left! We were traveling with a 14 month old baby and there was no food for her on an almost 6 hour flight. She had not been able to eat all day with all the delays. KEF airport had no food for us to buy either with the fridge with the sandwiches totally emptied out and zero food available. Fortunately one flight attendant gave my daughter a small tray of fruit taken from her own crew meal. WOW needs to correct their SOP's - why does WOW have no regard for babies and young children? They should be offered food before anyone else. As people at the front eat just fine, while the rest of us had to wait until we got home. As there was no food left I was unable to use my 3,000 Kroner worth of vouchers for the three of us. We landed and guess what no stroller! For a second time. WOW had lost my first stroller so we were forced to buy a second when we were in the UK and now WOW lost the replacement also. So WOW managed to inconvenience me seriously on both flights. I obviously will not be traveling with this airline or using KEF as a transfer location ever again. It is no cheaper than other airlines when you factor in the high baggage and food costs. Just do yourself a favor and fly with another established airlines.

✅ Verified Review | My family flew WOW air from Toronto to Reykjavik (return) in May 2016. It was our first time flying with this airline. Online reviews we had read about were not positive, but we decided to try it when an excellent seat sale came up for May. Now we went in with 'low' expectations - we knew there would be no complimentary food, beverage, or entertainment. Well, we really enjoyed our experience (both segments) because of the following: 1) Our airplane was waiting for us at the gate when we arrived fairly early at Pearson Airport Toronto. 2) We boarded on schedule and in an orderly manner. 3) The flight crew were professional, friendly and spoke impeccable English. 4) The seating was not super spacious but was fine. 5) Our flight was smooth and we landed a little late but well within expectations. The return trip was the same experience: on-time, professional crew, smooth flight. Couple of additional comments: the food that was offered was pricey but that was expected and we brought our own food. The flight was over 5 hours both ways but we brought our own entertainment. The seating was 3 seats on either side of the aisle, which we were fine with. We flew direct, so did not have a connecting experience to share. Our two kids (9,12) were fine with the flights, which usually means we have a good time. We will definitely fly with WOW air again.

London Gatwick to Montreal via Keflavik with WOW air. We were delayed and given zero information. The cabin crew knew nothing. Those of us with transfers spent the whole flight worrying. When we got to Keflavik we had to run through the terminal because they had posted 'last call' on our transfers. It was all very uncessesary and poor. I wiil not be flying with WOW air again.

✅ Verified Review | Baltimore to Paris via Keflavik. You might believe you are saving money by flying WOW air since they are a budget airline, but with all the extra fees, you'll end up spending the same amount as a standard airline. They charge $70 per checked bag for international flights, don't allow you to select seats in advance without paying, no food provided, no entertainment on the plane, and the seats are as smaller than a typical domestic flight. To top off the horrible price and seats, I experienced the worst landing on our way back to BWI. I fly once a month so I'm no stranger to turbulence but on landing we went sideways! The entire trip we had very bad turbulence.

✅ Verified Review | The flight from Boston was fine. Landed in Keflavik and changed planes. Fifteen minutes into the flight over the Atlantic the Captain told us we had to return to Keflavik. Small problem we were told. Appreciating the interest in our safety was fine it was after we returned and were given no information from WOW without having to track them down. We never did see a WOW representative. The young lady who was trying said her company just represents WOW and that she could not call WOW because they were in town and it was too hard to get ahold of them. Our flight was scheduled for 6:20 at 9:30 we were told they rescheduled us for a 3:30 take off. They had total disregard for those who would miss their European connections as it was not their problem. I missed a play which I had paid for and it was not their problem. Planes break I get that but the lack of customer care was astounding. I would never recommend this airline to anyone. It’s cheap but I guess you get what you pay for! Think twice before you book your flight.

It used to be that the cheapest flights round trip to Iceland would run you 1800$ RT, with WOW Air we were able to get return flights from Boston for 230$ return - I like the snarkiness bit of flare that can be seen throughout their airline, plenty of power outlets. If you're used to carrying a lot of baggage, it may be the same price to go with another airline like IcelandAir, etc. We paid 98$ for two checked bags for each leg. - We were only able to get the cheap deal on the tickets by going to Wow's website and couldn't get a reasonable price having a connecting ticket from Chicago. In so, we had to buy separate RT tickets from Chicago to Boston incurring the risk that if there was enough of a flight delay we would eat the cost (I booked our flights into and out of Boston with almost a day of leeway, resulting in a lot of down time at the Boston Airport - it is not the greatest airport to have down time). Our tickets with United ran us 180 (or 160?), we would received two free checked bags with United since we're part of their loyalty program, so we chose to go with them for their second set of tickets despite their prices being slightly higher than the competition. - No inflight entertainment/wifi - utilize those power outlets! We had no issues with our flights to and from Boston to Reykjavik. I noticed upon booking our tickets that they only allow 1 carry on bag and that has to weigh 5 kg (11lbs) or less. Not your standard carry on bag and a "personal item (laptop bag, purse, etc.), but you are allowed only 1 carry on bag. This is all listed on their website. You also have to pay for any checked bags. It is cheaper to pay for any additional bags (to be allowed to have a larger carry on, a checked bag, etc.) in advance (at least 24 hours) than at the counter. There were three of us (my husband, brother, and me) so we opted to pay for two checked bags between us, and we all just carried a simple bag between the three of us as our carry ons. When we were in line to check in on our flight from Boston to Reykjavik, we noticed that a huge issue most people had was not realizing they couldn't bring their standard carry-ons and checked bags without any additional fees (they would say, "We always have done this with no issue!"). We only paid 99$ for our trip to Keflavik and 129$ for our flight back to Boston (we had bought return tickets with United to connect us from Chicago to Boston), so I think it's perfectly reasonable to pay extra for all of that other stuff. I can understand the negative reviews regarding flight changes and delays - but that can happen with any airline. Wow Air is a small company with comparatively smaller staff (our flight attendants were on all of the brochures!) with cheap prices. I will most definitely fly with them again.

✅ Verified Review | I had a good experience with WOW air from Baltimore Washington to Berlin Schönefeld return via Keflavik. All flights were on time. A321 is narrow body but seats are more comfortable than many US airlines economy seats. WOW air has no complimentary in-flight service or amenities, and no on board airline entertainment or WiFi. One carry-on bag limit (5 kg/11 lb) is strictly enforced. Prepay for checked luggage and seat assignment. My WOW air fare was $500 less expensive than full service airlines for the same dates.

✅ Verified Review | Keflavik to Boston with WOW Air. The only good thing about this airline was the fact we got off. Budget cannot be used in a lower context with WOW air. The worst part was that the staff are rude, abrasive and don't appear to respect the customer. This translates to abruptness and rudeness for the customer and in my case, haggling over bolt on fees they could try and charge me at check in (clearly the myriad of hidden costs on their website isn't enough)! With the hidden fees, this airline isn't all that cheaper and doesn't compensate for the rudeness encountered, I would have preferred to pay a little more for better service!

Baltimore Washington to Keflavik. I have travelled the world in all classes and at sixty years old can safely say this is the worst airline ever. Budget doesn't even cover the poor service, unreliable flights, cramped quarters, and limited food options. Understaffed from desk to cabin. I will never fly WOW again. There is too much competition in price, destinations, and options to suffer this again.

WOW air flight to Keflavik was delayed by an hour and the return flight was delayed by 6 hours. I can understand delays happen, but I have no idea why they didn't attempt to make contact with passengers if there is a significant delay. The flight was a 6.45am flight, meaning we were at the airport at 4.45am, the flight was delayed till 12.10pm then again to 12.40pm - am yet to find out if it will delayed yet again! No explanation was provided, instead were told to step aside and wait for an announcement while they request some vouchers for the inconvenience. For the 6+ hour delay, each passenger was offered a 1000 (krona) coupon to be used in the airport or onboard, this wasn't even enough for a coffee and muffin. Other passengers and myself were less than thrilled with this, will never fly with this company again. Poor service and very unreliable airline. Stay clear, its not worth your time!

The price was right, $300 round trip Boston to Copenhagen via Iceland but quite often you get exactly what you pay for. They keep cancelling or changing your flights without first contacting you to discuss option. You just get an e-mail telling you another date of departure. Also very rude reservation agents. I was trying to book a flight back to Boston, after they rescheduled on me 3 times. They were not very helpful and did not want to resolve the problem and hung up the phone on me. This is not the first time that this airline is hanging up the phone on customers. I have heard that this is happening quite often. If you have to be in a certain palce at a certain time this is not the airline you should be looking at. This airline is only good if you have alot of time on your hands and you are not in a hurry to get home. Extremely disappointed in their customer service. You have to pay for your suitcases and carry on. No food on board, but you can purchase. You have to bring your own blanket. They do not supply anything. It is just the bare bones. You just have to make sure you have extra days in case they cancel on you.

I was hesitant about flying with WOW air, never flown a low-cost carrier before but was pleasantly surprised by the entire experience. Really nice plane from Baltimore to Iceland. I didn't upgrade seats but had enough room and power outlets. I found the flight staff really friendly and helpful. I weighed all my luggage before arriving at the airport and had no problem whatsoever. Any problems were the fault of the airports (I'm looking at you Terminal 3 at CDG), 8/10 for price and overall experience.

Major blizzard on the east coast. Every other airline that flies here waived penalty fees for changes. Not WOW air. They got their aircraft in and out and were not the least bit concerned that no one could get to BWI to catch the flight. So, either pay the $86 fee or abandon the ticket. Clearly their goal is to make as much money as possible in the short run, no matter how much it costs them in the long run. Should have read the reviews here before booking. But, live and learn.

My review is a repeat of countless frustrated flyers with WOW air. I wish I had read them before I bought my tickets! Departed Baltimore over seven hours late. Passengers were given no explanation by ground staff. After our aircraft arrived, those with connections were told we would have to stay in Reykjavik for the night. During the flight from BWI there was nothing offered to eat or drink, passengers understood it was food for purchase, the attendants claimed there was nothing aboard the plane. Upon landing in Iceland a few lucky passengers near the front of the plane were given a bottle of water. Ground staff were unspeakably rude and careless. I requested a seat on one of several flights leaving for London within a few hours - and was denied. I requested a refund for the London section of my flight to put toward a seat with another carrier leaving in a few hours - and was denied. The hotel was a disgrace, finally arrived in London the next day exhausted, unsettled and horrified by WOW air and their treatment of their passengers. I frequently fly and am no stranger to budget flying, and this was awful. I read some of the other reviews that warn you to stay away from this airline. If you are lucky enough to be reading this before booking your flight, then great.

I flew WOW air from Amsterdam to Reykjavik and back. The cabin crew and airport staff were friendly and both flights were on time. The plane we flew in on the way back seemed new. The tickets were cheap and the service is what you expect from a budget airline : you pay for luggage and all food and drinks on board.

Baltimore Washington to Keflavik. I accidentally purchased an overhead bag instead of a checked bag. Called them and asked to pay the extra amount for the checked bag and was told that it was nonrefundable and that I would have to purchase a second costly bag. Was told "those are the rules" as though nobody could do anything about it. I asked for a supervisor and was given an email - she hasn't even had the decency to respond after 5 days! One can accept their nickle and diming but I would expect them to be reasonable and at the very least to be courteous and responsive! Completely unacceptable!

London Gatwick to Boston via Reykavik with WOW air, and the absolute worst customer service I have experienced. Flights were never on time and hidden fees were obscene - $5 for a cup of water on a transatlantic flight? Fly Icelandair or Norwegian air instead. Similar pricing and they value their customers and their money.

My flight was cancelled 2 hours before departure. I was heading to a family funeral and had to pay $1000 for another flight on a different airline to get there on time. I am still waiting 4 months later for my refund with no luck yet. Probably the worst customer service I have ever come across. I'm so frustrated and angry and disappointed.

Will never choose WOW air again. My flight from London Gatwick to Iceland Keflavik was more than 24 hrs delayed and because of that I missed a day tour which was not refundable. And the bagging regulation was really really strict. Saw some people were not charged the bagging policy. Although the price was comparatively cheap, it might cause a lot of troubles which will not be worthy when you calculate at the end. So I do not recommend .

Flew Reykjavik to Berlin with WOW air. No on-line check-in, only 2 agents on duty. One hour prior to departure, still 100 people on line. Surly agents arguing, very noisy and confrontational. My turn finally, my carry-on bag was OK but told I could not take my purse. Would not let me put my purse into my bag. Made me pay $70 again to check bag and to keep my purse. Tried for a refund but customer service was non-existent. Not low cost, big $$ grab, they even charge for water on board.

Expect delays. You truly get what you pay for with WOW air. Terrible delays each way from BWI to KEF, on the way to Iceland the plane had to stop on a military base in Newfoundland and refuel for three hours. Staff did not keep us updated nor did they at least offer some water. On way back, the plane sat on tarmac for an hour before leaving and upon arriving at BWI experienced another malfunction and couldn't let us off the plane. Cabin crew left us standing in the aisles for nearly an hour. With this type of service, I imagine WOW will not be in business for long.

Boston to London Gatwick via Reykjavik. My WOW air ticket to London through Iceland was reasonably priced and I was excited about the airline, thinking I got a good deal. I had a small backpack and a carry-on size suitcase with me. I have never had problems taking these two items on the plane with me as carry ons before. When I got to check in in Boston, they told me it would $50 to take the bag with me, or $80 to check it. I paid $50. I didn't have any trouble getting from Iceland to London, or back from London to Iceland. I had paid for my carry-on online, which cost me $45 for the way back. On my flight from Iceland to Boston, they stopped me as I was boarding the plane and said I could only have one carry-on bag. This is ridiculous, I had already flown this airline 3 time and paid close to $100 with these bags. After arguing for a while, I was charged another $45 to check the bag. All in all I paid close to $150 for carry-on luggage. And not to mention they charged for all food and drink, including water on the plane. These were international flights. Don't be fooled by their 'cheap' pricing. I will not be flying this airline again anytime soon.

Boston to Keflavik return with WOW air, and paid $247 return including taxes. We carried 11lbs or under and managed quite well for a week in Iceland. Seats were comfortable, staff lovely. So we paid for no extra frills and had a wonderful flight each way. Cannot wait to fly WOW to Dublin next time.

Deep disappointment with the service I received on October 18 2015 from a flight Paris to Baltimore with WOW air. I checked-in in Paris where I was told I could carry my small carry on and back-pack for the flight. I had already paid the extra-kg required (ie. 12 kg) online when I booked the flight. Since my carry on was 10 kg, a very helpful lady in Paris told me I was perfectly fine for the flight, meaning carrying these two pieces of luggage. To my surprise, when boarding in Reykjavik towards Baltimore two WOW air staff told me I could only take one piece with me in a very aggressive and impolite manner. I tried explaining the situation and the misinformation that apparently I’d received in Paris. I asked if I could pay just for the difference of checking-in one luggage and paying for extra kg for carry-on. I was very rudely informed that this wasn’t possible. I ended up trying to fit everything in my small carry on, which I managed to do expect for the empty back-pack. WOW air staff didn’t let me take this empty back pack, and yet again in the most rude and offensive way I had seen before I was told I needed to pay. So, I ended up leaving behind a book and precious back pack. The behavior of staff was obnoxious, they were threatening with closing the flights. Two things I gathered from this unpleasant experience: Rules are not applied equally across airports/staff and passengers: all WOW air ground staff should be well informed about the airline rules. I am still not sure which is the right rule, however it is not fair for the passenger who is receiving misleading information. I was trying to collaborate and understand the rules without being ripped off. Moreover, I witnessed certain passengers boarding with two pieces without being stopped by the ground staff. I find this a discriminatory treatment. During all my years flying around the world (including lowcost companies) I had never been treated with such disrespect and unprofessionalism. The staff in Reyjkavik didn’t want to tell me their names, otherwise I would have stated their full names here. This was my second experience flying with WOW air, the first time was in June 2015 to Reyjkavik. I had an okay experience that time, reason why I decided to fly again. I am now certain I will never fly again with WOW air.

You will not save money with WOW air. They charged $134 each way for one checked bag (you have to pay for each leg). Also, we paid for a checked bag, then realized we would have to go through customs in Paris if we did, so we asked to have it adjusted to a carry on (which they charge through the nose for). They were unwilling, saying we had to just lose our money. Do not fall for their bargain fares. It will not save you money. You are charged an extra fee for seats. Every single seat on the aircraft has an extra charge!

Our flight from London Gatwick to BWI via Keflavik was basically ontime. The airline is basic - you pay for everything; including water. Bring food and water. Our connection at Kevlavik was too short to buy anything. But that's what you sign up for ahead of time; it's why the prices are low. Seats were reasonably comfortable, inflight staff fine. No WIFI, which they should remedy. WOW doesn't have service folks in London, so all big issues must be by phone or online, unavailable on weekends. However we had a medical emergency just before boarding a previously scheduled WOW flight so didn't fly. A WOW air person helped at that time, and arranged for bags to be removed etc. 6 hrs later back at Gatwick, frustrated by info provided by Gatwick folks to retrieve bags, we were redirected to WOW. Lucky for us, the same person (who'd been at work since 4:30) happened to be there checking folks in. He remembered us and took the time to personally escort my husband through security/customs/baggage retrieval to get our bags. Excellent customer service appreciated by these by then exhausted travelers. WOW 3 days later, FYI, was still by far the least expensive ticket home.

We flew 4 flights in a 10-day period on WOW Air. Overall, it was a severely disappointing experience with 3 of the 4 flights delayed by more than 2 hours. (The only explanation given each time was that the plane was delayed.) The flight out of Boston experienced a strange boarding experience, where half the plane was loaded, and then, inexplicably, they asked everyone to stop boarding and exit the plane. No staffers gave any explanation to the passengers, and all the passengers were stuck in a tiny holding area between the gate check-in desk and the jet bridge. After 20 minutes of waiting - still no explanation from any staffer. Only when we started boarding again and were on the plane did a flight attendant explain what happened. What horrible communication. That flight out of Boston was delayed 2 hours. The flight to London was on-time because it left in the morning. However, although told to arrive 2 hours before your flight, WOW Air only staffs its ticket counter with a single person early in the morning (4:45 am). At 5:10 am, 2 additional staffers came on to help out. That means WOW basically is okay with you waiting for nearly 30 minutes in line for no reason, since the one staffer obviously can't ticket an entire plane full of passengers. This was just poor service and communication - don't tell customers to arrive 2 hours early if you don't have staff until 90 minutes before the plane leaves. The flight back to Iceland from London was delayed 2 hours, again with no explanation. The flight back to Boston was delayed for 3 hours, with no explanation. The person at the ticket desk was rude and never apologized to us for the delay either. So 75 percent of our flights were late. And not just "a little" late - but 2 or 3 hours late (time spent in everyone's favorite place - the airport!). The flights were okay, except you are packed like sardines on the plane (very little leg room). Two of the four flights also experienced an odd landing. The first landing was fine, but then about halfway down the runway, the pilot slammed on the brakes and suddenly swerved right. No explanation was given by the pilot for this unusual behavior. The second flight (coming back into Boston) also experienced a similar unexpected, hard braking after landing. Again, with no explanation or apology by the pilot. Apparently some of the rules of WOW Air is to say as little as possible, offer no explanations, and don't apologize for their treatment of you. When I complained about one of these incidents to their twitter feed, they did apologize - but that's one of the few apologies I ever got from them. All in all, we flew WOW to give them a try (given their low airfares). They had 4 chances, and blew them all with us. We will never fly them again, nor recommend them, and warn all of our friends and colleagues to steer well clear of them. They are a horrid little airline.

Boston to Keflavik return. Don't believe WOW's slogan of Iceland’s most punctual airline. All WOW flights on September 30th from Keflavik to all destinations were delayed, most by at least 3 hours. It was the only airline that day which had delays. All others left on time. Because the airline send their email announcing their delay only 4 hours before the flight (even though they know when planes are leaving Europe or the US what the delay will be), we were already on the way to the airport (taking the bus). So now we will sit at the airport for 5 hours instead of having a few more hours in Reykjavik. Flying to Keflavik from Boston a week earlier, our flight was also delayed - this time by almost 4 hours - and when I asked in the plane for the reason of the delay, I was told that due to a medical emergency two days earlier, all subsequent flights have been delayed. I spent over 7 hours at Logan airport. Being presumably a cheap airline, although most tickets are not cheap, you do not get any food, any drink, no blanket, no in flight entertainment, the seats have no headrests.

We travelled WOW air back from Boston to London via Keflavik after attending a wedding. WOW air lost our luggage for which we had to actually pay to check in etc as WOW air do not allow any free checked in luggage. More than a month has passed and we are still waiting for an acknowledgement of this. We sent a letter by registered post and still no reply. We have travelled widely and have never lost our luggage. The flight was comfortable, and we knew we would not be served any free food so we were prepared - although a transatlantic flight should have at least a drink of water.

My biggest problem was in checking in. I had a small suitcase (10 Kgs) and a backpack. I was told my pocketbook, which is an average size, was oversized and had to fit into my backpack. It was not oversized. I would never put my pocketbook in the overhead compartment (where I planned to put my backpack), so it was removed once in the plane - just a stupid rule that has no real value. They also made me put my laptop in my suitcase. I was underweight (suitcase and carryon) yet I was being asked to pay $18 because my carry on was over the max. Made a lot of noise and charge was dropped. On return, flight delayed one hour at a time from 3pm to about 6pm and then told flight was canceled. We were not told there would be accommodation, so we almost missed that option. We were finally offered a lovely hotel in old Reykjavik and a fabulous dinner at Restaurant Reykjavik. They more than made up for the extra overnight in Iceland. Then offered $11 voucher for breakfast - that was a joke.

I hope people who haven't heard of WOW air get to read this. I looked into some reviews on this airline and they weren't all the great. I was looking for a cheap flight with enough leg room (6'5") that's it. Which they provide. A istent complaint in most reviews I read was that they are constantly delayed or cancel flights. I thought I could sneak through without incident, but I didn't. We were delayed about 2.5 hours before they cancelled the flight. They set us up in a hotel for the night, and gave us a good voucher for the next morning equal to less than $12. Anyone who has been to Iceland can realize how little that really is. There was very poor communication between the airline and people on the flight, and no real protocol for situations like this, which, as I have read, happens often. Pay the extra go Icelandair, or whoever else goes to Iceland.

New aircraft, clean, enough leg space, reclinable seats. The staff was very friendly, service-oriented and professional. The outbound connection from KEF to SFX was no problem, since they use the same plane from BOS to SFX. The return connection from KEF to BOS at 15:35 could have been made, but was cancelled due to a technical problem on the plane supposed to serve that leg. The flight then was postponed to the next morning 6:30. Customers were compensated with a night in a 4 star hotel + dinner in Reykjavik. After the cancellation had been announced, everything was set within 30min. The morning flight then departed in time without further interruptions.

Flew to Reykjavik from London return trip. Check-in went smoothly, they don't really pay attention to the weight and size of every piece of luggage like many low cost airlines do. The flight was smooth and the pilots give useful information about the flight. Cabin crew was friendly, easy-going and accomodating. They even told us on the microphone we might see northern lights from our plane! Only thing is we have to pay extra for any food or beverage, but well, that's a low cost airline.

First time flying with WOW and no complaints. Practice due diligence. All information is on web site and fees obvious during purchasing process. Price of our flights with 1 checked bag, seat assignments, and travel insurance (purchased due to family situations) was still half of BA's price. Using a travel scale prevents additional fees. Walked directly from arrival gate to departure gate at KEF without going through passport control. Will definitely consider for future flights. WOW fills transatlantic void left by Icelandair departure from BWI.

First time flying with WOW and it was great. If you want luxury, free meals and pampering, this flight is not for you. The tickets are cheap after that you have to pay for everything luggage, food, seats, but it really isn't bad,. If you are all about traveling light, saving money and getting there book WOW. I would book with them again, you want to be able to save your money for your destination and not on the plane.

Travelling with WOW air was a stressful experience. A few days before leaving Copenhagen, I discovered by coincidence that the checked luggage was not included in the price. Something WOW air didn't care to mention at any point when I first bought the ticket. I had to pay an additional 100 USD, which erased the savings compared to other airlines. Next stressful element came in Copenhagen Airport after check-in. Plane was delayed three hours, no explanation, and I would miss my connecting flight from Reykjavik to Boston. To be fair, they got me on a plane from Icelandair and I caught my next flight. But it took several phone calls to WOW air, an immense lack of information and a fantastic effort by the SAS staff in Copenhagen to make that happen. In flight services requires further additional payment (I didn't buy them), making WOW air significantly more expensive than the great airlines Virgin Atlantic, Delta Airlines and KLM. Leg space was a plus between Reykjavik and Boston, but on the return trip from Reykjavik to Copenhagen, my knees were constantly jammed against the seat in front of me. I am 1.83 meters, so I wouldn't consider myself a giant. Lastly, when checking in for the return trip in Boston, it wasn't possible to get my boarding pass from Reykjavik to Copenhagen. So after landing in Reykjavik I had to collect my luggage and check in again. Several phone calls and double checks of my passport indicated that I had fallen out of the system in some way - again, not much information. I actually called WOW air weeks before my trip to make sure I wouldn't have to do that, and they assured me I wouldn't. But I did have to, and it would have made me miss my flight to Copenhagen with a little shorter layover. I want to stress that the cabin crew on WOW air are not to be blamed, but in the future, I will pay extra to avoid travelling with WOW air.

Not worth the potential savings. They get two stars solely because I had roomy seats for the longest two legs of the flight, and because people ignore one star reviews. All flights were delayed. Some passengers were emailed, I was not. The flight crew either gave no information about connecting flights or completely inaccurate information. Staff were nowhere to be found at Keflavik. Airline or airport staff. Gate agents closed the gate at Gatwick before WOW's posted closing time, causing issues for some passengers. Customer service is unresponsive. Gate agents in Keflavik are sullen to the point that's it's funny. Keflavik was a nightmare. Five flights full of people all crammed into a tiny holding area, shoulder to shoulder. No airline or airport employees to be found. Poorly labeled gates in areas that are under construction. Aggressive, angry passengers lashing out at each other. Everything that could be bad about boarding practices happened here. Contrast that to the orderly, calm boarding at both BWI and Gatwick and it is clear the home base of this airline has a problem. Very specific, probably won't happen to you complaints - another passenger's bag fell on my head, but according to Wow this is somehow my fault, for sitting quietly in my assigned seat and magically willing a bag to fall on me, not the fault of their free-for-all boarding practices. The condescending and infuriating email response I got after a week and two messages was just icing on the cake of a completely miserable experience.

A true nightmare. Check in at 8pm - flight delayed to 3:45am for technical reasons. No WOW Air representative anywhere. At 1:30am we had to take a taxi to an hotel 30km away. Nobody told us that the flight was scheduled for next morning at 11am discovered by chance on a written poster (someone should tell WOW that email has been invented) Back to the airport (40€ taxi). Total chaos, the flight was never announced on the displays. We got the boarding pass but the date was day before so great difficukties at security. Eventually arrived to the gate, it was changed at least 6 times with no human around. At 11:30am we got on board. Good news? No - we are still here at 12:30 with an inside temperature of 40 degrees. Not sure if and when we will go. Again with total absence from the company and the airport staff.

My partner's flight was five hours late. Two weeks later, although the flight status right before leaving for the airport was green light, and the weather at both ends was fine, my Gatwick-Keflavik WOW flight was 2.5 hours late. I was connecting to an Icelandair flight to Boston, and was very skeptical when the WOW flight attendants told several people not to worry, that Icelandair would hold the plane. Of course they did not hold the plane, and I had to re-book for the next day's Icelandair flight. Change fee was $400, fare difference $60, but I also had to spend the night in the airport hotel plus eat a dismal dinner there. Total damage was about $700. WOW refused to compensate me since, while it was their fault that I missed the Icelandair flight, it was a different airline. Icelandair understandably refused to compensate me. I will not fly WOW again. My theory is that discount airlines have low seniority regarding landing gates.

You get what you pay for with Wow Air. Booking is pretty easy online. I was surprised when asked to choose my seat and that charges were added to my bill based on where I sat. I chose to sit in the cheap seats $5-$10 on each leg. When I boarded I really didn't see a whole lot of difference between my seat and the more expensive ones up front though there may have been a couple of inches difference. The plane was clean and the staff friendly. I didn't mind that there was no entertainment. I brought a good book and read or napped the whole way. I had chosen aisle seats but still felt claustrophobic when the passenger in front of me moved his seat back. It's tight! I had read that food was extra and expensive (they even charge for water) so I picked up something at Logan airport on the flight over to Denmark. The problem on the return to Boston was that I had barely 40 minutes between flights once I got off the plane in Reykjavik. I couldn't spend much time making selections or using the lady's room (fortunately only a short line). And it was a 15-20 minute walk to my gate in Iceland. Speaking of Iceland, the only flight from Boston to Copenhagen is overnight and also stops in Iceland at 4am. This layover, unlike the return, is 3 hours long and the entire airport is closed and practically deserted. Even my gate wasn't open. If any airline is going to drop off people in the middle of the night the airport should have something open-or better, cots set up so we can sleep. It's a long time at an awful hour to be sitting and waiting. Being able to have breakfast would be nice. My only big complaint on this trip was that Wow Air doesn't have a desk set up in Copenhagen airport until 2 hours before the flight. You cannot get a boarding pass online but must go to the gate. The line queues up fast and it's long as the flight is full. And here's the problem-having been in the EU for 2 weeks I wanted to get a tax refund. The system is already complicated and designed to discourage this. But since you need a boarding pass to get the customs stamp I had to wait for Wow Air to open a desk. Once you get your boarding pass you also give them your checked luggage. Customs want to see what you have bought, not just receipts, so be sure to have it all in your carry on luggage. People who get boarding passes ahead don't have this issue as they are still in possession of their checked luggage. Once you have the customs stamp you then have to find the correct bank/agency for the refund. There are several. All this takes time and waiting in line and then you still have to clear security. So I barely made my flight out of Copenhagen. It's stressful and shouldn't be. I was at the airport 3 hours before the flight hoping to take care of all of this.

Very attentive, courteous and smart staff. Flights were excellent, no delays and very comfortable. Couldn't fault and all at an unbelievable price. Would fly with Wowair again and recommend.

The flight was delayed around 3 hours 40 minutes. There were no any compensation (e.g refreshing, meals or finance) for this delay. The service was OK and like other low costs airlines we had to buy everything like water and bagage. The seat was OK and could not recline as we were sat in the back row - 35E and 35 F.

Traveled from Copenhagen to Boston. WOW Airlines offer a good route for a very reasonable rate. I appreciate what the airline is trying to accomplish by offering discount rates across the Atlantic. But let's get real. For flights over 4-5 hours comfort entertainment and basic human needs are required. The aircraft from Copenhagen to Reykjavik was pretty shabby but got us safely to our destination. The aircraft from Reykjavik to Boston was very new however the seating was uncomfortable (for a flight of that length) there was no entertainment and of course the food and refreshments were not free. Not even water. On both legs the inflight staff did not seem very happy just not very pleasant at all. Lastly the customer service is troubling. There is very little opportunity to contact any service representative unless you are in the same time zone as Reykjavik. This makes it very difficult to make changes (after the 3 hour window closes) or cancellations to your purchases. The airline has potential and I expect they will work out the kinks. Unfortunately until then customers will bare the brunt of their mistakes. Overall I guess you really do get what you pay for.

13 March KEF-CDG flight WW404. 5 April CDG-KEF flight WW405. Great prices if you can get a special advance purchase offer. Cabin crew efficient and friendly. No frills airline - you get what you pay for. This is fine for flights of 3 hours or less. Also note most of their gates at airports are not actual gates but landing on the runway with transfer by bus. This can take extra hassle and time to board and exit the plane. If you need any deal of extra customer service expect nothing beyond standard email replies and frowns. Front desk agents not particularly happy to be there. As with all the low cost carriers this company tries to squeeze revenue from extra carry on and normal baggage fees. Sometimes it is just worth paying the extra 50 EUR to have a pleasant purchase to plane exit experience.

Flight from Keflavik to LGW on 16th March 2015 was delayed by over 2.5 hours should have left at 15.35 did not leave until around 18.20pm. Even though the flight was so late leaving I missed my connecting flight to Dublin with Ryanair by minutes (which was the last flight that night) so my wife and I had to book in to hotel overnight incurring extra expenses on accommodation and car parking fees etc. I believe we would have made that flight if we were not held up at boarding desk for about 10-15 minutes and also the rear door of the plane was not operational which caused further delays the overall experience was stressful and would have to think long and hard about traveling with WOW AIR the next time even though I understand they are starting direct flights to Dublin next June.

WW206 LGW-KEF. From our first flight; I gather that Wow air is a semi decent low cost airline that requires improvement. Check in opened 3hours and 30 mins before and a new hand luggage allowance has been out in place meaning passengers where getting nervous if the there bags would be fine. Wow air fail to provide online check in making it less of an attractive option. On today's flight wow air where 20mins late arriving and boarding was chaotic. They boarded in rows but nobody listened. We took off 35 mins late and the inflight experience was the same as easyjet. We saw the northern lights which was a plus but doesn't affect the airline's performance. The flight landed 20mins late in a blizzard but the pilot did a good job and landed smoothly. The crew where chatty but professional. Once arriving in KEF the jetway failed to attach on several attempts and we waited for 30mins before we could get off. Even worse we had to wait for another 30mins for our luggage meaning we left KEF at 00.25 instead of 23.30 not good. WOW AIR need improvement to its ground services before I can recommend it. However our return expirence may be better if not in a blizzard. The inflight was average for low cost travel.

WOW Air is a ok low cost airline and with some improvements (online check in boarding) would be a good efficient airline like easy jet but with a better cabin. The flights where dirt cheap at £300 for 3 people with 1 bag and reserved seats. Flight WW206 16/2/15. LGW-KEF. Aircraft:TF-WOW. Check in opened at 16.10 for the 19.40 flight. It was quick and there where 3 check in staff. The flight was nearly full today which shows they are doing well. We have reserved seats which we did get and they did acknowledge that when we booked we had the 12kg hand luggage allowance. Boarding opened at 18.40 for the 19.40 flight and we went immediately to the gate. Boarding was chaotic as they where boarding in rows and people didn't listen causing delays. It was painful and needs to be improved lot be like the procedure at KEF. We pushed back at 20.00 (late) and we were off at 20.15. The flight was good with comfy seats with recline. The buy on board was cheap in comparison with Ryanair and the crew where professional but chatty (a good balance). We landed at 23.10 in a blizzard. KEF was unprepared and we had to wait for 2 0mins to attach the jetway. Baggage was also slow but this wasn't wow's fault. Good flight but poor ground services all in all. Flight WW201 20/2/15. LGW-KEF. Aircraft TF-WOW. Check in opened at 04.45 for all the morning flights (06.50-07.00-07.15). (Ours was at 07.00). Check in was quick and there were 5 staff for 3 flights which was OK. Our flight was also again nearly full. KEF airport is a good airport in terms of departures. We went to the gate at 06.00 and the gate area opened at 06.20. Boarding began at 06.30 and they just let everyone one which was easier. This time the plane was bang on time for pushback at 07.00 and was up at 07.07. The flight was yet again good with a cheap buy on board and yet again a drinks round and a tea or coffee round which is good in comparison with easy jet. The plane landed at 09.40 (15mins early) and we were off at 09.50 baggage handling however needs to be faster. No entertainment was available. WOW air needs to add online check in and enhance the boarding experience at LGW before I can say it's a decent 3 star airline.

Flew from Reykjavik to Gatwick on A320 11/2/2015. First class service friendly polite crew very attentive to passengers and all crew were happy. Flew with Icelandair to Reykjavik much prefer Wow Air.

On WOW web page they promises to do things with their WOW factor ("we're fun free and love smiling"). However when you get to the gate you see nothing of this WOW factor unless it also includes rude and threatening. When we flew they were systematically threatening passengers that they must pay an extra $80 because they had a side purse or a laptop unless they could make them disappear into other hand luggage. I have never seen as many annoyed and dissatisfied passengers enter a plane. What a pleasant way to start the trip! On our flight we were very close to the front and this meant we entered the plane last. Since check-in luggage is very expensive everyone is taking hand luggage. This meant that when we finally got on the plane there was no space to put our luggage so the staff took it and put it somewhere in the back. Then when the plane landed we had to wait for every single passenger to exit the plane before even attempting to find our bags.

Staff looked classy! Flew KEF-LGW and they were excellent really took good care of passengers. Good space seats pilot information about every part of the journey movie! Prices was 3 times cheaper then Ryanair. One minus is poor menu all I could have was a ham and cheese sandwich.

Flew KEF-LGW onboard a Bulgarian Air via A320. Their branding is excellent with funny quirky posters and comments throughout KEF airport and onboard however I found there to be very little substance behind this and I certainly wasn't 'wowed'. The crew although professional didn't seem interested in their job and the onboard cafe offering was poor and very limited. I was surprised that a film was shown during the flight however there were no headphones available and I doubt many people carry a pair of two-prong headphones with them. I also found the seats on the surprisingly newish aircraft to be rather old fashioned and uncomfortable for a 3+ hour flight. Overall not a bad airline however found Icelandair to be far superior for very little difference in price.

Flew to Reykjavik flight numbers: X9202 and X9205. Flew for the first time with WOW air on Monday Feb 3rd. Staff were excellent very funny doing the safety check and throughout the journey. Had booked extra seat room and that was great. Came back on Sunday 9th different staff but just as lovely. Will use again.

Brilliant staff very helpful lovely plane and clean. Both staff at Keflavik airport and at Gatwick helped us. We travelled on 3 Feb 2014 11.15 am from Gatwick and back from Keflavik on 6th Feb at 15.35.

We flew from LGW Gatwick to KEF Reykjavik in Feb 2014 and were very impressed. Staff were friendly and reassuring professional and funny! Flight was bumpy due to high winds but no problem for the newish A320s. Food and drink fine. Flights left and arrived on time both ways. Usually fly Easyjet but wish WOW had more services worldwide - I'd go with them!

Flew to Reykjavik on WW202 on 19 Jan and was pleasantly surprised. Stewardesses looked like they did 40 years ago very smart and very professional and with a sense of humour. Return was WW205 on 23 Jan both landings were superb we are quick to complain but credit is due to all the staff involved on both flights. Would definitely fly with them again.

Flew LGW-KEF return just before Christmas. Flights were on time. There was a good choice of food and drink on the plane along with some good deals - much cheaper than Iceland itself. The cabin crew were excellent - friendly and helpful. We flew back to LGW during a heavy storm and the flight landed safely despite heavy wind and rain. A lot of other flights were cancelled or diverted. Overall a very good experience. WOW do not feel like a low cost carrier although legroom could be a bit better.

Wow is one of the friendliest airlines I have ever flown with. Everything was straight forward from the check in to the flight itself. I have never experienced such friendly and up beat staff for the whole flight. It really doesn't feel like a low cost airline!

LGW-KEF 8-13 Oct. Quick check-in had pre-booked seats. Slow boarding due to large numbers of cabin baggage needing to be stored but flight departure on time. A320 cramped seating but typical of a low cost airline friendly and helpful staff and early arrival into KEF. Baggage off quickly. On return check-in slower pre-booked seats were not honoured staff very strict over hand baggage. Messy boarding and slightly late departure. Again onboard staff extremely friendly and helpful however little to no announcement from flight deck throughout. On time arrival into LGW and baggage off quickly. For the price was impressed however online check-in is needed.

I travelled from Reykjavik to Dublin recently and it proved to be one of the most pleasant enjoyable and entertaining flights I have taken. Our good fortune was to encounter a wonderful crew with a fantastic sense of humour in particular the air hostess who made all announcements. There was a spontaneous round of applause when she completed the safety announcements - I think it was the first time I ever actually listened to them - she was so funny and entertaining. She received her second round of applause when we landed - again a wonderful commentary on weather temperatures etc.It proves flights can be entertaining pleasant and enjoyable - and at no extra cost. I would definitely fly with Wow again.

SXF-KEF-SXF both flights on board of the same A320 in WOW livery (LZ-WOW). Aircraft was in a very good condition clean and comfy seats leg room quite good for a low cost carrier. Both flights on time smooth boarding quite fast check in. Flight attendants very nice and helpful. Funny safety demonstration included. Very nice experience overall I'd say it's a very good value for money. I would definitely fly with them again.

LGW-KEF-LGW over the August bank holiday weekend. I was rather sceptical when booking as I have never heard of the airline but was positively surprised by the experience considering the are marketing themselves as a LCC. I had to rebook my flight back and they obviously charged a (reasonable) rebooking fee plus fare difference but it was a easy simple process. Check-In at LGW was smooth and without any issues. My friend checked in about half an hour earlier but they kept a seat free next to him until I checked in which was great. Obviously being a LCC there's only buy on board stuff but crew was incredibly friendly funny and efficient. Oh and there's inflight entertainment showing a movie on the overhead screens. The A320 was leased from Air Bulgaria and still had their saftey card in the seat pocket but it was clean and quite comfortable with decent pitch and seat recline (contrary to other LCCs where it's more of a chicken farm experience). On the way back because there were 3 flights leaving roughly at the same time the queue was quite long but again check-in staff was efficient and friendly. Flight uneventful crew friendly and both flights on time arriving slightly early. I would definitively fly them again.

LGW-KEF-LGW this past week. Two totally different experiences. This one covers the outbound LGW-KEF will do separate one for KEF-LGW. Outbound LGW-KEF was on a nearly new Airbus A320 that was on loan from Air VIA but painted in WOW Air livery. Flight attendants were very friendly witty and generally fitting of the attitude that WOW Air wants. Check-in at Gatwick was a bit slow mainly because the four agents were weighing most hand luggage to ensure it was under the 10kg requirement. Onboard food seemed fine - had a ham and cheese baguette that was hot and tasty. Prices seemed reasonable. They had some good beer specials going and were more than happy to promote them! Overall experience was good - certainly better than anything I've experienced on RyanAir or EasyJet. The price was far better than Icelandair for my travel dates. Biggest disappointment is the lack of online check-in.

KEF-LGW return. Totally different experience than the (very enjoyable) outbound. My flight was on a very old (25+ years) MD-83 owned by SwiftAir a Spanish charter airline with some scheduled service I believe. In all my years of flying I don't think I've ever been on a plane in worse condition inside. Ripped carpet tons of places where serious scrapes and dents had been painted over shabby seats loose interior panels and just a general level of dirt and grime etc. It was a huge contrast to the nearly new A320 on my outbound and really does a disservice to WOW Air because it felt entirely bargain-basement. Crew was half-WOW Air and half-Spanish and the Spanish side was fine but rather brusque. No in-flight entertainment. Check-in was pretty slow - about 100 people in line maybe 8 agents. They moved quickly but still a fair bit of waiting. I'd recommend WOW Air as I'm sure that this plane won't be around long. I'd certainly think about avoiding them if more of these MD-80s are going to be part of their fleet on a regular basis.

Flew London Gatwick - Reykjavik return on 15/17 March. Both flights on time - smart clean planes - Avion Express livery. Crew smart and attentive. Image was welcoming with a humorous touch. Check-in good at both airports for a budget airline. Upgrade prices for extra legroom seats were good value. On board prices and selection reasonable. As part of a WOW package including tours it was well organised and good value for money. Would definitely fly WOW again.

Flew with this new entrant to the Icelandic market KEF-CPH. Despite the name the experience was very much an average low cost experience. No online check-in so long line in KEF for check-in. However check-in staff in KEF did a good job and with plenty of counters it was a relatively painless experience. Not direct ramp boarding. So you'll get to experience the 'fine' weather in Iceland first hand. Flight was operated by Air Via from Bulgaria. Excellent operation and plane in great condition. If Wow continues their co-operation with Air Via I have no hesitation in flying them again. Service on board exactly what I expected from a low cost. The usual assortment available for sale. Crew was a mix of Wow staff and Air Via staff but I was happy with both the attention we got and attitude of the crew. It's worth a try but ok might fit better than wow.

Second time on WOW LGW to KEF 21st December. Slight delay and long queues at check in (possibly caused by lots of passengers arriving very early for a later flight). Inflight experience excellent - comfortable seats great crew reasonable prices. I would have no hesitation in flying WOW again but will be watching their on time record closely.

7th December 2012 LGW-KEF. Iceland Express and Wow have merged now. Smooth check-in smooth flight very quiet engine noise planes and the staff seem polite and efficient. The planes are very new and spotlessly clean apart from some chewing gum in my inflight magazine. There is no flight entertainment but you do get a screen which tells you about your flight routing which was a nice change for a budget airline - actually I was impressed! Prices for food and drink are reasonable for an Icelandic franchise. I will definitely travel with them again!

London Stansted to Reykjavik earlier this summer. Very impressed by the crew and interior of the plane and the seats were very comfortable. The flights have now switched (at very short notice) to 1x per week from Gatwick. Overall a very new company but a good experience.