WOW air

✅ Verified Review | I was scheduled to be on WOW Air flight from Montreal to Reykjavik on Feb 26th. I took the train in from Ottawa, and arrived pretty early in Montreal. I received an update at 3pm, indicating that my departure was delayed and the gate had changed. Annoying, but better than what ended up happening.  Close to my new departure time (8:20pm) I make my way to the gate desk, because they say that there is an announcement for those with connections to Amsterdam and Frankfurt. Initially thought it was going to be info on my new connection - it was a message telling me that due to poor weather my flight to Amsterdam was a no go. The weather wasn't affecting the Montreal to Reykjavik part, but the Reykjavik to Amsterdam part. Furthermore, apparently there were no hotels available in Reykjavik, so I was not getting on the flight. After close to 1.5 hours on hold, I get a customer service rep. I can either cancel booking or reschedule. Next available flight is 1 March, making a week long vacation that much shorter and probably not worth the amount of air travel. So I cancel.  But because I cancel and not reschedule.. they airline isn't obligated to put me in a hotel. They cancel on me, and I'm on the hook? After some discussion, they were able to make an exception for me and I got a hotel room. And I stress exception.. they repeated it a lot. If they cancel on me with little to no notice, why would it be on me?! They also attempted to blame me for not going to the ticket counter upon arrival to the airport. They said starting around 4pm, they were letting guests know that their flights were cancelled. So it's my fault I arrived there early!? Why weren't announcements made? Why wasn't a text sent to me, like the flight delay was? I even messaged on twitter, clearly indicating I was on the Amsterdam flight. I received a response but nothing indicating a complete cancellation.  Somewhat annoyed and unable to sleep. I decided to check out the Reykjavik departure website. Guess what? My flight to Amsterdam not only wasn't cancelled, it took off. Also, there is a flight from Reykjavik to Amsterdam in the morning of 28 Feb. Could be full, but why wasn't there effort made for me to make that? I understand flights get cancelled, I'm not the first person it's happened too. But the behaviour of the airline is unfair at best, and sketchy in my opinion. Why was my flight really cancelled? Was it overbooked and one way of dealing with it is just cancelling certain connections? Why wasn't I allowed to go to Reykjavik and explore other options there? Why didn't they inform me of the changes as soon as they were known? Why is there no responsibility for the airline to take care of those they inconvenience so drastically? Why didn't they try to help me get a flight with another organization? Where is the accountability? Yes, they refunded my flight (hopefully, actually hasn't taken affect yet), but I am out several hundred dollars on non-refundable items I purchased.

✅ Verified Review | Keflavik to Newark. I was confronted with weather conditions in UK. My flight was delayed and I missed my connection to Montreal. WOW air booked me on another flight to my final destination the next day. They also booked me a hotel near the Keflavik airport. I appreciated the way they treated us. You shouldn't afraid to book a flight with them. Thank you for everything.

✅ Verified Review | Newark to Reykjavik return. That was a "Wow" experience but not in a good way! If you travel with your family or friends, you will be separated in completely different parts of the plane unless you pay extra for every seat selection, in my case I was travelling with yang children it was very stressful we all got seats in three different sections of the airplane. For every checked in luggage is a charge $68 per bag at check in or $51 online, you pay for everything while flying, they don't even give you a cup of water for free, payment with credit card only and not all cards are working. The airplane is very small, no leg space at all, no TVs, no monitors. They kept lights on for almost a whole entire flight trying to sell duty free items, very uncomfortable and unpleasant flight.

✅ Verified Review | Reykjavik to Newark. This airline was the biggest nightmare of my life. We were traveling home from Iceland and on the way to the airport when our flight was cancelled. The customer service was nonexistent at best. We waited in line for hours to be told we had to call a telephone number that was busy for hours. We were appalled they couldn't do anything for us at the desk. We found out that they'd never dealt with a cancelled flight before and clearly had no protocol. They were unhelpful, did not try to reschedule on any other flights, and basically only gave the option to take a flight a few days later. We felt stranded in a foreign country with no assistance or reassurance. We were forced to take another airline for four times the cost, and were only offered an apology and one way refund. This airline is clearly no frills - you have to pay extra for everything and it really shows that you're not on a quality airline. I would not recommend!

✅ Verified Review | Keflavik to Newark. My flight got cancelled and WOW air did everything possible to avoid helping me rebook. You should know that the only way to rebook a cancelled flight is through a toll free number. However, when you call the number it seems that the customer service center takes the phone off the hook. I called 30+ times and continued to get the busy signal. When I asked the attendant at the ticket counter, she just kept repeating the "no, call the phone number." Me: can I rebook on another flight? Agent "no, call the phone number." Me: can I fly to another airport? Agent: "no, call the phone number." Me: why did I wait in this huge line if you can't do anything? Agent: "no, call the phone number. And now get out he way so I can tell the person in line behind you the same thing." Worthless airline. Worst part of all, I will never visit Iceland again all because of WOW air. They make Iceland an awful experience.

✅ Verified Review | Gatwick to Los Angeles via Keflavik. Check in at LGW was fast, friendly and no strict enforcement of hand baggage. Flight on time and 75% full so plenty of space. Transit smooth at KEF. Boarded on time for LAX and a nice if quite boring flight. But Captain alerted everyone of the spectacular Greenland views which was special. Arrived ahead of time. Return was even better as Captain announced the Northern Lights which was truly awesome and window seated pax shared time for a view. Food could be better but ham and cheese baggette tasty and Islandic Gull beer good value if you buy the two set. Staff pleasant at all times. Given I paid only £313 for the return, I was very pleasantly surprised. Will travel WOW again if the price dictates so. Baggage checks on size were being enforced at LAX on return although some flexibility given. LAX check in staff were fantastic and wished everyone a pleasant trip home.

✅ Verified Review | Newark to Reykjavik. I wouldn't recommend WOW Air after our experience. This is not my primary reason, but the rates are initially low, but they charge for everything. Even carry on sizes are smaller than what is typically accepted as standard, so if you don't do your home work on what's they're acceptable size is you could end up spending an extra $70 to check it. Pack all of your own snacks, and buy all your beverages at the gate, because you will get nothing complimentary during the flight. We missed out flight coming home, and they were less than helpful to get us get home again. When we realized what had happen, they didn't have a ticketing station there or any personnel to help us figure out how we were going to get home. They wouldn't even let us use a phone to call WOW Air customer service, expecially seeing we were visitors from another country, and our phones didn't work there. Not only did that, but they make us both buy new one way tickets home home, and charged us over what we initially paid for the round trip ticket. I've flown quite a lot in my life, and accidentally missed a flight or two, and no airline has ever made me or anyone I know do this. I even asked if we could be charged a convenience fee or something, but we were forced to buy an all new ticket. They're business model is aim low on pricing then squeeze everything else to make up for it, customer service doesn't seem to be of value to this company.

✅ Verified Review | London Gatwick to Newark via Keflavik. Word to the wise, don't book with WOW air. Flight was delayed resulting in a cancelled connection despite the fact that we arrived in time to make it, and assurances the plane would wait for us. No input from us as customers, no information regarding our options, no willingness to accommodate us beyond their original plan to reroute us and send us home the following day, and no sympathy or compassion from the customer service team who seemed primarily concerned with getting rid of angry customers in the quickest way possible. Apparently this happens a lot, as their are laws in the EU to provide compensation for delays of more than three hours, but WOW air, according to their website, takes 8-10 weeks to process a claim and 4 weeks to even respond to one. Do yourself a favor, book with another company. The only bright side is this happened at the end of our vacation. I feel bad for the travelers losing time at the start of their holiday because this company doesn't care about their happiness.

✅ Verified Review | Los Angeles to Gatwick via Keflavik. I read many of these reviews prior to getting on board WOW air, and was a little stressed about what I might be getting into. I told myself that I'd write my own review after. The key is that you know what you are getting into prior to buying. This is a low cost airline if you follow the system. My trip stayed cheap, because I was able to just take a single carry on: one 32 L backpack which was approved as my free personal item for the cabin. They tag the bag as "cabin approved"; once you have that ticket, don't remove it! Keep it for the rest of the journey (and for the return) and travel worry-free. I found that the agents were pretty lenient with the bag policy. I had a meal and drink on the plane for both journeys. This ran me $30 USD total. The food was good, not amazing. There is no in-seat entertainment. Buy a book. Listen to music on your phone. Download some movies and take 'em on your iPad. There is a seat fee, I did not pay, and they gave me a window seat for all parts of the journey. The Airbus A330s we flew were new and leg room was excellent. The seats were firm, but I found them comfortable enough to sleep/doze. All flights left and landed on time. If you are worried about delayed flights, then I recommend some good travel insurance. But in this case, everything went very well. The staff was friendly and courteous. Overall, for the price of $400 USD to London return, I would take again, and recommend for anyone looking for a bargain.

✅ Verified Review | Please, set your expectations very low. My flight to SFO via KEF was delayed 1 day + another day, 2 days total. I refused to arrive with 48 hours delay in SFO after waiting 8 hours in Gatwick, but I had even issues in leaving the airport, as WOW air personnel was insisting with me to take a hotel, sleep in Gatwick, then take a flight to Reykjavik, sleep again in Reykjavik, and arrive 2 days later. Now, 24 hours later (and already in San Francisco having flown here with British Airways), the customer support doesn't answer my calls and e-mails asking for a full refund. Please do not fly with WOW air.

✅ Verified Review | Reykjavik to Los Angeles. The only "wow" about this airline is how it seems to avoid just about everything that might be enjoyable about flying. It's supposedly a budget airline and you'll definitely be treated to a budget experience. For US readers you might want to be aware that Spirit Airlines (yes, that loved airline of quality) is represented in the corporate board of Wow Air. It will prepare you well for what to expect. So maybe the "wow" is meant to represent "wow" that actually wasn't as horrible as I expected. Like others have mentioned there are frequent delays. Of several hours. I can confirm that. Actually the staff is lovely and the best part about this airline. They even gave us free coffee and tea since we had a severe delay. In terms of price vs. value this is not really a rock bottom budget airline. Unless you travel with no luggage and tiny hand luggage. For most, it's no more than average and I'd pick a competitor over wow any day. The plane interior isn't awful, but there won't be any free food, the stuff they sell is expensive and I'm giving them an average rating on the quality of what's on offer. There's no wifi and definitely it's bring your own entertainment. On the plus side there's an electrical plug in the A330 so hopefully whoever you are seated next to, won't hog it the whole flight. And the seat can still lean back and legroom is not bad. When embarking in Iceland you will have to go up steps to the plane and in LAX they park as far away from the actual terminal as possible. So another climb out and into a bus. It's fine as long as you are healthy and frisky. So set your expectations low and you'll be able to feel the wow.

✅ Verified Review | Paris to Toronto via Reykjavik. Okay the price was right, the planes are new and flight attendants were gracious. But be ready for flight delays - up to 6 hours in our worst case. The lost baggage customer service at WOW is totally ineffective! Our bags were lost for 13 days. The friendly-enough baggage customer service people basically just said what we wanted to hear but no real idea where the bags actually were - we were being lied to. 13 days of multiple phone calls waiting from 40 min to 2 hours to get through to customer service. First the bags were found still in Toronto, then Iceland, then Paris then being still held up in Toronto Customs? There is no reason or desire for Customs to hold outbound bags as confirmed by a phone call to Customs. Throughout the whole time we were told our bags would be delivered to our home, so after an additional 3 days of our bags at the Paris airport the bags were delivered only as far as the Brussels airport when we were told to go pick them up - a €30 train ride away. Upon pick-up it was a last straw that one of the main handles was completely ripped off the bag - grossly mishandled to be in this condition in WOW air's care. Putting in a claim they very quickly came back with a response and a lecture about it being only minor damage and wouldn't affect the usage of the bag? What? You mean the main handle you use to put it in the trunk of your car, up/down stairs at airports, onto trains etc. The fact that it was unsafe to use because of the shards was totally lost on them. It wasn't the retractable handle, or a wheel, or a heavy bag that they used as justification to deny the claim. They completely ignored the fact that I had a real out-of-pocket expense for the train ticket. Continued correspondence with them is just completely ignored except for an immediate auto response that the email was 'noted'. Even the auto responses are irregular; they simply ignore. We're out a suitcase and train ticket money. With WOW you're on your own if they lose and damage your bag.

✅ Verified Review | Baltimore Washington to Keflavik return. If you follow the baggage rules, you will be fine. Yes, you have to pay for everything (including water $3 a bottle) but the airline tells you up front. I paid for a large carry one each way ($80 rt) and had no issues. Both flights were seamless with minimal delays (10 minutes each way). And the seats were satisfactory. I paid $525 for two round trip tickets to Iceland including baggage. You won't find anything less expensive. The pilots and cabin crews were great, and I had no issues with the gate agents either. It's a low cost carrier that will get you from A to B with no frills. With that being said, understand that all of their flights go through KEF. It would be smart to check statistics on your incoming and connections flight if Iceland isn't your final destination.

✅ Verified Review | Paris to Reykjavik. Had a really good experience with WOW Air, this was our first time flying with this airline. The seats were spacious and had a lot of legroom. The only downside was that my boyfriend and I could not sit together, but the check-in lady did her best for us and we didn't sit too far, it was fine. All the food and drink on board costs but the flight was short enough that it wasn't an issue and we didn't go hungry. Slightly confusing as they had us boarding through two different gates, but overall it was an enjoyable flight!

✅ Verified Review | Baltimore to Paris via Keflavik. Where to begin? This was an abysmal experience. At first glance, WOW air seems ideal because of the low prices, but don't be fooled. They charge you for everything possible, and eventually you wish you had just flown the more expensive airline without all these fees, that just add up to be the same cost as any other airline. The baggage fees are ridiculous, and one kilo overweight costs USD20 in addition to the lofty fee you're already paying to check a bag. This was a transatlantic flight, so I was less than excited to see the zero leg room and the lack of televisions anywhere on this 6 hour flight. The man across the aisle from me had his knees in the aisle because the leg space was so obscenely small. Despite the flight being so long, there were no free snacks provided. Even a glass of water was beyond expensive. I had a connecting flight in Iceland, and because the first flight was delayed, they lost my bag in the transition. I got to Paris and filled out a lost baggage form and was told it would be mailed to me in 24-48 hours. I did not receive my bag for 6 days. That is an absurd amount of time to be in another country with only a toothbrush to your name. I expected a refund for paying such a high baggage price with the expectation of the bag arriving when I did. I requested a refund and got a meaningless email saying they were only responsible to reimburse me only for "essentials" that I had to buy since I didn't have my bag. Completely obnoxious, so they're getting this review in response. Only positive part of the whole experience was that all the flight attendants were very nice. Never flying WOW air again. Not worth the deceptively cheap price.

✅ Verified Review | Edinburgh to Toronto via Keflavik. Was hesitant to fly WOW air after I booked a one-way, low-cost fare. I paid for the checked-in bag, around $90 CAD since I needed more luggage. Check-in was easy, and I (unlike many reviewers) ensured that I was under the 20kg max. I weighed in at 19.4kg. I didn't prebook a seat but staff easily accommodated my request for aisle seats on both sectors. In terms of carry-on, I had under the 10kg however, I think it depends on the ground staff in terms of what they allow and under what conditions. The Edinburgh staff were extremely easy-going and one passenger even had a guitar and case (which he didn't pay for) and the staff at the gate warned him next time but allowed him since it wasn't full. Both flights were on-time, staff onboard were nice without being overly gracious, aircraft was clean, and the transit was uneventful and landed in Toronto on time. Fares are great on this airline, provided you follow the rules and prepare in advance. Weigh your bags before, bring lots of snacks (Keflavik is expensive and few options) and a book or iPad (No IFE), and get insurance (just in case the flight is delayed). Overall, I would recommend them and fly again.

✅ Verified Review | Reykjavik to San Francisco. WOW air is awesome until they have a delay, or flight issue, which apparently happens often. We flew with them a few times previously. Everything was all well and good, until our flight back to the US from Reykjavik. Not only was the flight several hours late, which caused many of us to miss our connecting flights, but WOW did nothing to assist those of us stuck at the airport. No vouchers, no offers for hotel, nothing. The staff had attitudes when we went to talk to them. They hung up the phone on people. They also messed up our luggage. I know that these things can happen. However, every single other airline I have flown with that had a large delay, has assisted with making a situation that we didn't cause, an easier one. It was a nightmare: we were stuck in San Francisco for 2 days, and ended up flying back home on Southwest (all on our own dime). The customer service reps kept saying that the managers were gone for the day and they couldn't give us flight vouchers because they needed approval. They also refused to give us their names. What airline do you know has management that does not come to the office for 2 days straight, especially one of those days being a business day? We noticed that we kept getting the same customer service representative when we called. When we asked was she the same person, she lied and then gave us the same no managers around speech. So we called corporate, who were actually nice and helpful. They suggested we file a claim. We did that back in June, do you think we have been reimbursed for anything since then? I have also read other reviews, and I see a lot of other people saying the same thing.

✅ Verified Review | Montreal to Berlin via Keflavik. I've flown Wow Air twice now. My first trip in Oct to Iceland overall was quite good. The check-in agent in Montreal was not friendly but overall, my husband and I were satisfied with the service. As I am getting older, I'm finding overnight flights harder to deal with even when purchasing a seat with extra leg room. The arms do not lift up in the first row seating. Keflavik airport is open and busy 24/7 and you can buy duty free on arrival or in transit - a nice surprise. No issues on our return flight. We were impressed by Wow Air model of having lots of flight choices/prices to and from N America to Europe. Agree with other passengers to be aware that while initial fare is low, everything costs extra and food/beverages are expensive on the flight - so highly recommend to buy/bring your own food and drinks, even from the airport is cheaper. Because of our acceptable experience on our first flight, we chose Wow Air for our flight from Montreal to Berlin for Xmas. We got the same unfriendly check-in staff, even though I had contacted Wow Air to change my carry on bag to checked in and had receipt in hand, the manager had to assist where the check-in staff person wasn't inclined to believe I had prepaid and wanted to charge a lot more. Be aware that its definitely better to prepay for luggage than incur significantly extra charges at check-in or at the gate if the staff deem your bag too big or too many bags than allowance. Our flight out of Montreal was delayed. We were impressed we got texts about the delays. Unfortunately, our connecting flight in Keflavik was also delayed and further delayed - for other delayed flights to ensure those passengers got onto connecting flights. Wow Air could have and should have given people a free drink or snack to make up for it. Small gestures go a long way. We landed in Berlin 4 hours late and our car rental company considered us a "no show" and cancelled our reservation. Already suggested to Wow Air and Enterprise Rent-A-Car that Wow Air be added to Enterprise Rent-A-Car website pull down menu so that the Enterprise knows your flight is delayed. We were pretty exhausted and not in the best of spirits after 25 hours of travel. On our way home, Berlin SXF airport is not the easiest to navigate or find Wow Air (Terminal A) and our flight was delayed - without any explanation. People appreciate knowing "why" - even if there is nothing that can be done. We had to hustle in Keflavik to make our connecting flight to Montreal - which meant we couldn't buy food or drink at the airport as intended. Also learned buy enough food and drink for both flights! Since we were starving and thirsty, we decided to cave in and pay approx. $50 for sandwich, slice of pizza, coffee, soda pop, water, small Pringles. When we arrived in Montreal, we waited between ~45 mins at the carousel until we realized that our luggage hadn't made it. Only then, did we know that all the people from Berlin's flight had not gotten their bags. We spent another 2+ hours waiting in line to get the right form, then go to customs with the form, go back to the same line to drop off form. Luggage arrived in Iqaluit three days later. Making a claim for incurred expenses due to delayed bags but had to figure out how myself - seems Wow doesn't provide info or facilitate reimbursement or provide a stated allowance.

✅ Verified Review | Los Angeles to Keflavik. Worst flight experience ever. Took over 1.5 hours to get checked in and was told that the flight is closed but I might be able to get on. No help with expediting through security. There were appx 40-50 other passengers in the same situation. Made it to the gate which was a shuttle by bus to the plane. Sat on the bus another 20 minutes before it took off. Flight was delayed anyways and on arrival there was a lot of passsengers that didn't get their luggage. Furthermore, we were told that they don't scan the luggage and therefore have no idea where it is but might show up on the next flight which is 2 days later but not guaranteed. Have all my meds for heart problems in check in which is my fault, should have never done it but the staff was terrible to work with regarding the situation. I am in Iceland in January with no sweaters, jacket or other cold weather clothing and more importantly my medication. Never ever again on WOW.

✅ Verified Review | Bristol to Boston return via Reykjavik. I booked with WOW air expecting a very basic service which was originally proven with a £50 charge for a main bag each way, although overall this was still cheaper than competitors. The real issues began when I got to Bristol airport at 9:00 for my 10:45 flight, being told around 10:00 that there was a delay and that more information would be provided at 11:00. When 11:00 came we were told that the flight would be delayed until 23:00 that evening. Not being best pleased, I contacted their customer service in India to rearrange another flight as I needed to be in Boston that evening, although I was told I would need to speak to the claims department who conveniently didn't have a phone number and only operated by email. As I was only being given prewritten answers by the phone operator I asked to speak to a supervisor which never answered (in total I was on hold for 3.5 hours throughout the day). On a later phone call I was told the delay was for weather reasons which obviously wasn't true, only being told when I boarded the flight after delays to 23:55, 00:20 (and not taking off until 01:45 because a printer wasn't working), that there was a family emergency for a member of the crew and someone else had to be flown in from Iceland, but due to regulations on shift times, all staff members had to take a long break. Upon arrival in Iceland at around 5:00, I was forced to wait for another 40 minutes before any representatives from wow air turned up to tell us to get on a coach before we were shipped off to a hostel, at which point we were told by the hostel staff that we had to be out the rooms by 11, and a bus should be coming later that day but they knew just as much as we did because wow air hadn't told them anything either. After 4 hours of sleep I was up at 11, to be told the bus would leave at 12 and my flight to Boston would be at 3pm. Eventually the bus didn't turn up until 2 and my flight was delayed until 6, so I didn't arrive in Boston for a full 30 hours after I should've been there, as a result missing a family event that I was supposed to be for that day. I strongly considered cancelling the return flight in and flying with a different airline in order to avoid ever having to deal with WOW air again although eventually decided that surely it couldn't get any worse. In fairness I wasn't delayed 30 hours this time, only 2 hours on each flight, but when that seems like a positive result one really must question the standards of the airline. Any advice to people considering travelling with WOW air would be 1) don't, and 2) if you really have to, leave yourself a few days either side and be prepared to be treated like an animal in transit for the duration of your journey, however many days that is. Obviously I've had a very bad experience which most probably won't, but all four of my flights with wow air have been delayed which says it all really. One last thing, if you decide to travel with them and have to claim compensation, claims aren't processed for 'between 8-10 weeks'.

✅ Verified Review | Edinburgh to Toronto via Keflavik, return to Paris CDG via Keflavik. The sector from Keflavik to Paris CDG was the last out of 4 sectors flown this past holiday season and all 4 sectors were delayed anywhere from 1 to 3 hours. My observation is there is lack of organization on the ground which delays the flights, and winter weather in Iceland not ideal for any flight with less than 3 hour connection. We sat on the runway in hold to get to a gate for 2 hours until the wind settled down. We were forced to use steps in a blizzard to get off the plane to a waiting bus. I saw many people almost fall due to strong winds. On the return sector YYZ-KEF, they announced that any traveller without a purple or yellow tag on their hand luggage should line up beside the departure gate. Half the gate hold room lined up and WOW staff proceeded to put bags into a sizer and collect money for those that were too big. This slowed down boarding for everyone else. The plane eventually left over an hour behind schedule. Due to favorable winds, we were to land in KEF at 0500 am with time to make our connection to CDG at 0600. We made it, but our bags did not. There were over 50 passengers from YYZ and YUL on the same connecting flight. We all stood like dummies in Paris waiting for our bags at the belt. After the last bag came off - no one from WOW air was there to guide us to a the service desk. eventually we found the ground handler and proceeded to line up to file a lost bag report. If they knew our bags had not made the flight, why could they not have had someone waiting in CDG to announce this to all the travellers affected? We were connecting to Singapore the next day at 11am. Unfortunately, the bags would not come in until 1030 am the next day and not in time to collect and transfer to our next flight. We ended up having to pay for an extra night in Paris and change our Singapore flight by 24 hours. Very inconvenient all around. Plus had to buy basic essentials and meals. WOW has low fares. Beware, buy cheap pay twice. Any savings are depleted when delays occur. I will not use WOW again.

✅ Verified Review | Amsterdam to Toronto return via Keflavik. As most people here that have left reviews on this site, my conclusion is just spend the extra money on a company that actually knows what it's doing. Every single flight during my last trip (4 flights total) were delayed for at least 1.5h each. The first one for more than 4 hours. After a quick look at Toronto airport's historic data for flights offered by WOW Air (between Toronto and Keflavik) I found that not a single flight had left on time during the last 2/3 weeks. It's actually funny to hear the captain repeat the exact same thing during every flight: "I hope the delay did not cause any big inconvenience." I'm pretty sure it's an integral part of the script. To top it all off, I paid for an XXL seat on my way back and none were available when I finally boarded the plane. This airline is utter garbage. The only redeeming quality is that the staff inside the aircrafts are very helpful and polite.

✅ Verified Review | Paris to Montreal via Keflavik. Our experience with WOW air began with the confusing information about how much we could bring with us on the plane, due to the contradictory pages of the website. It continued at our arrival at the registering desk. Even if we were only three hours in advance for our flight, employees didn't even gave access to the queue lanes, so all the passengers that were waiting for the opening of the desk just stacked in the middle of the way in the airport. When boarding, the plane, there was only one incredibly slow employee receiving guests, so we all had to block the airport''s passage for more than an hour. In the plane, there was still garbage of previous passengers. The captain speaked english so bad and we were so not informed that nobody that didn't speak Icelandic had any clue about what was going on from this point. On board employees were the least helpful that I've seen during my trips. Food was incredibly costly on board. That was especially frustrating due to the three hours of hardly explained delay that we had to spend on board. After our landing in Rekjavik, we had to wait in queue another time, but this time outdoor, for a non sufficient bus to take us to the airport. The airport's organisation was just terrible. While three employees were doing nothing at the customs for people travellings to US, we waited for more than half an hour for people travelling to UK and Canada. Then we had to rush for our connecting flight, and after an awkward forced passage through the airport's shop, we would get to our gate only after 10 minutes due to the still unbelievable queues of stacked people waiting everywhere in the middle of the place. We got to the gate of our connecting flight while the passengers of our flight were called to board immediately, but just to wait another half of an hour without any explanation in a stationary bus. During our bus trip to the plane, I saw poor people (yes, another time), waiting outdoor in stationnary queues in front of the stairs leading to their plane. The icing on the cake was that, finally arrived home, we realised that Wow lost the luggage of all the people travelling on my connection from Paris to Montreal. Airport was not able to contact WOW air so we're the next day and we still don't know where is our luggage and when we will get it.

✅ Verified Review | Boston to Frankfurt return via Keflavik with WOW air. Like so many others, I was attracted by the low sticker price the airline is offering for tickets: $440 roundtrip to Frankfurt from Boston, before the holidays, seemed incredible. I did do some research ahead of time, reading up on the restrictions and reviews and thought that I had a fairly good understanding about what I was getting into. I only had carry on, correct (small size and weight), bought food ahead of time, etc. Even with this knowledge, and low expectations, the experience was pretty bad. 4 hours delay getting out of Boston. The good news was that the connecting planes tend to wait, so at least I wasn't stranded in Iceland. But because I had to get to Munich via train the overall trip took around 20 hrs or so. It's hard to pinpoint what exactly makes this airline so abysmal, since on paper it just sounds like any other US airline: no food, no service, delays, little communication, fee for checked luggage, etc. But everything seemed multiplied, perhaps of longer flights than domestic US flight. If you're in a position where you could take another airline (ie. it's not about whether or not you will make the trip) choose another carrier. I could see a very small subset of travelers benefitting from WOW : super flexible, forced to take it because otherwise you couldn't go, and being the type of person who doesn't get upset about much. Honestly, I thought I'd fall into that category, but don't. Won't fly them again.

✅ Verified Review | Paris to Boston via Keflavik. Worst airline ever. Seriously, just go with the more expensive flight. This round trip was awful every step of the way. Delays every possible place you can have them with inconsistent updates. Would board the plane after hours of delay and then would sit in the plane for hours more without moving - no notice given. Delays getting off, delays with baggage. An insane amount of stress. Not to mention, carry-on bags that are included are tiny sizes only, not regular carry-on sizes - so tack on another $160 if you're traveling a while. I hated this travel experience.

✅ Verified Review | Flew Keflavik to London Gatwick with WOW air. One and only good thing is the spacious leg room. You have to buy everything including water. The food onboard is simple and not bad, but overpriced. Waited for over 1 hour at check-in. The flight is also delayed by 2 hours. Think twice before flying with them.

✅ Verified Review | San Francisco to Gatwick London via Keflavik. Do yourself a favor and avoid WOW air. I chose Wow based on cost, but didn't realize what an absolute hassle it would be to fly with them. They are chronically delayed. The company is unorganized and mismanaged in my opinion. The flight attendants are friendly but seem unprofessional compared to other airlines, and if you need customer service, forget about it. If you don't care about being significantly late to your destination or being physically uncomfortable during your flight (seats don't recline and are really thin and hard, air temp is cold) then the few dollars saved might be worth it. Otherwise I'd recommend pretty much any other airline over WOW air. I know that this will be my first and last time flying with them and I deeply regret ever buying that ticket. If I could give them zero stars I would, but one was the minimum allowed.

✅ Verified Review | First and last time with this terrible airline. Three hours delay from Amsterdam to Reykjavik and almost 5 hours from Reykjavik to Amsterdam. Staff couldn't care less when I inquired about my connection flight, which of course I missed. I reminded the them that I have passenger rights and they said they don't care, they're a low cost airline. You have to pay for carry on baggage and don't even have a guarantee that it's going to be in the cabin.

✅ Verified Review | Amsterdam to Newark via Keflavik with WOW air is the worst flight experience in my life. The flight was delayed for more than three hours, plus my luggage was lost! After three days the luggage is still not found, and the personal investigation can start only after six days. So I have to meet Christmas without any clothes and other stuff. The food on board is outrageously expensive, you pay 3 dollars even for water. All the money you save with this "low-cost" you lose for purchasing any kind of service and phone calls to try to get your luggage back.

✅ Verified Review | This is my first time using WOW air, and boy what a horrible mistake! Never to be repeated. I booked a Washington DC to Paris, with an hour-long layover in Rejkavik. The flight was booked as a regular flight to Paris with a layover, as one would expect. Then comes the baggage fees. they charged fees for each "leg" of the trip, for a total of 4 separate charges of $183. They claim for baggage they have to treat the flight as a Dc to Rejkavik and then Rejkavik to Paris, and same thing on the way back. When I called them, I could not get a straight answer from any of the 3 different agents I spoke with! Ticket is non-refundable, and it's a take or leave it. Baggage allowance are a one-bag of 44 lbs per passenger. My first and last time ever using WOW air.

✅ Verified Review | Baltimore to Copenhagen return via Keflavik. At first I had a positive impression of this airline. The staff at BWI were cheerful and quite helpful. They checked my carry-on luggage and had no problem with it, as it was well within allowance in weight and size. The outbound flights were relatively smooth and uneventful. The problems came when I returned from my extended weekend trip, from Copenhagen. They decided at the gate that I was exceeding my allowances in size. They said that both my small carry on item and my personal item both had to go under the seat in front of me, that I could not use the overhead space for my small carry on, and that I had to pay $100 to upgrade to the "large carry on" or they would not allow me to fly. They also said that the small carry-on and the personal item both had to fit within the small carry-on allowance (42x32x25cm). However, their website is quite clear that the allowance for the small carry-on and the personal item (42x20x20cm) are exclusive. Also, the website states that the personal item must fit under the seat in front of you. No mention that the "small carry-on" must also fit under the seat also, which would be quite difficult to do. I pulled up the website and tried to show the staff this, but they refused. So I was forced to pay the extra $100. I hoped that this would all be sorted out via their customer service when I returned to the US, and even provided photographic evidence of the size of my baggage. But their response was that they trust their employees at the airport to follow the carry-on policy and they refused to give me a refund. Thanks to this extra $100 fee, their flight became more expensive than other airlines that offer meals, larger baggage allowances, and other amenities. If you do decide to fly this airline, buyer beware.

✅ Verified Review | I flew from London Gatwick via Keflavik to Newark for a family birthday in New York. My daughters gave me the trip so they booked the cheapest ticket that they could find. After reading all the horror stories about WOW air I was nervous but there was no reason to be. All four flights left and departed on time, and the cabin crew were outstanding on all four. The Captain even announced over the tannoy for passengers to look out of the windows to see the Northern Lights. Even though I didn't pay for one, I had a window seat on three of the four legs. The crew had Christmas jumpers on for the Keflavik/Newark leg and all passengers were given lovely ginger biscuits and candy canes. I am a tall lady and there was plenty of leg room. My children had paid for one suitcase for me to go into the hold and my carry on luggage was the right size and weight so I didn't have to pay for this. I had carefully read the terms and conditions on their website so I knew what to expect regarding paying for refreshments. I can't comment on the food as I only had a hot chocolate and a coffee to drink. I will definitely travel with WOW Air again. I recommend reading their luggage policies carefully though. Kudos to WOW Air and their wonderful Cockpit and cabin crew.

✅ Verified Review | Gatwick to San Francisco via Keflavik. The flight was delayed, the staff was rude and disorganized throughout the boarding process and to top it off they made me pay $99 for my carry on. Their allowance for baggage, including transatlantic flights to the US is extremely small. Basically you can take a small backpack or a laptop bag. That's it. I've flown all over the world with that bag with countless airlines. The charge is exorbitant and I felt totally taken advantage of in the way it was handled by the crew. Never again

✅ Verified Review | The only positive thing I have to say about my experience with WOW air was that I liked the color pink they chose to paint their planes. That is literally it. The employees clearly are bottom of the barrel and don't get paid enough because they are rude and hardly speak English, except for the one flight attendant that was kind enough to give me some hot water since we had to stand outside in below freezing weather in Iceland for 20 minutes. The power outlets did not work in our seats. I ended up having to pay $400 for my luggage, one way and even though I was promised a refund of some of it by a customer service agent, was later told that it was my fault as I had paid for the bags twice and the airline does not issue refunds. Needless to say I will never fly them again.

✅ Verified Review | All four of my WOW flights (to and from Boston - London via Keflavik) were delayed. Not the major problem. Confirmed seat (toward the front of the plane) at time of ticket purchase ignored and new seat issued (toward the back of plane) at check-in. I was told, "It was changed. Move on." No explanation. Not the major problem. Luggage lost. Given case number and a WOW Air information sheet regarding lost luggage at Gatwick Airport. Sheet explained compensation would be paid at the rate of $25 US per day after 24 hours, not to exceed 4 days. Luggage finally located and delivered to Gatwick, 3 days after arrival. I submitted a request for the posted compensation for the lost luggage as well as the items I had to purchase to attend a function on June 11. At this point it has been well over 4 months since the request was submitted. WOW Air has said it should take 6-8 weeks to review and settle the request. They have apologized for the delay in resolving this issue and thanked me for my patience. I have written them many emails regarding this, submitted all documents requested by WOW Air 3 times (and acknowledged by them as they then ask for the same documents to be submitted again.) I have now received more than 10 case numbers for the same request. Checking the status of and of the claim numbers shows the claim as submitted with no other information. Checking any of the claims after 3 or 4 times, results in "Access Denied" and then I was given another claim number. For a relatively new airline, they have no customer service and ignore their own written policy.

✅ Verified Review | London Gatwick to Keflavik. Horrible staff and service. The advantage in ticket price is gone once you pay for bags and it is better to fly with normal airline. They have 2 bag sizes, basically for free is only a small hand bag. For anything else you must pay, the normal cabin size bag that is accepted by any other airline is considered as a large bag, and I had to pay GBP74 at the gate, which is excessive amount for people that take cheap airline to fly.

✅ Verified Review | As I sat in the international section of Logan Airport in Boston, I promised myself to add a Wow Air review. The Wow Air gate personnel called for passengers to certify their carry-ons before the flight. Since I carried only a 33-liter lightweight backpack, they quickly slapped their purple You May Pass tag on its handle. I kept that tag on the bag for all four flight segments with Wow, and was never asked about it again. Perhaps because they examined the bags earlier, there was no baggage-related delay or backlog at boarding. We were shuffled onto a descending escalator to a small room but not allowed to board for a few minutes. With no one in charge in that small room, we passengers had to spread out to allow the unending flow to get off the escalator. It could have become a problem, and although it didn't, I'll dock Wow one rating point for that. On board, was as advertised. Food and drinks, even water, cost money. (I especially enjoyed the ~$9 hot ham and cheese sandwich.) Legroom was better than on Southwest. There was no entertainment, but there were two power plugs in every three-seat row, so forewarned passengers such as me could watch as much video as we brought with us. All four segments departed and arrived about on time. The Frankfurt to Keflavik plane did not have power plugs, though it did have six channels of music in the armrests. Service was friendly, and as I mentioned, there were no problems. I'm happy to recommend Wow Air as a cheap option for Europe to America flights, but not so much from America to Europe. Wow's US flights all depart in the early evening for arrival in Iceland in the wee hours, with hurried connections to Europe arriving in the morning. With an early evening departure and a slightly overwarm cabin, I found it hard to convince my body to sleep during the five-hour Atlantic flight. Pulling an all-nighter like that didn't help my jet lag. I'd much rather take an early morning flight to get to Europe around bedtime or a late-night flight with a better chance of napping. If you don't get caught in one of the horror stories listed by other travelers here, Wow Air gives you exactly what it says it will : An amazing price if you're willing to travel light and bring your own entertainment. Only you can decide whether that's worth it for you.

✅ Verified Review | Brilliant and efficient experience with WOW air. I used passbook on my iPhone for my boarding pass and paid for a large carry on bag (hand luggage is free). I went straight through to security, to get to the departure lounge took me about 4 minutes at both Gatwick and Keflavik. Both planes boarded and departed on time, landing in Keflavik was the smoothest I've ever experienced! Loads of leg room compared to other airlines I've flown with. I didn't pay extra to choose my seat as I was travelling alone, yet somehow still managed to get a window seat which was great! I was worried as my plane tickets cost £80 all together, including my luggage fees. I thought by paying so little I would be 'getting what I paid for' but I was wrong: I got more than what I paid for; nothing to complain about! Will definitely be flying with WOW air again.

Los Angeles LAX to Paris CDG with WOW air. This airline is cheap when your purchase tickets compared to other flights, however, after all the fees the price can be insane. You have to pay for check in luggage both ways. We had to pay for seats to ensure we sat together. Pure nonsense. Don't bother to ask for a cup of water because that is not even free. Meals are separate. It was a 9 hour flight and I had to purchase food. Stay away from this airline. On top of all the fees there is no entertainment at all. Not satisfied whatsoever.

✅ Verified Review | I flew from Baltimore Washington to Keflavik. WOW air offers cheap tickets if you are willing to skimp on the extras. Yes, they charge you for food, drinks (including water), a normal sized carry on, and checked bags. You can bring a free carry on but it has to be able to fit under the seat in front of you and they will check when you check in to make sure. This airline manages to keep prices low by not charging you for the extra frills. If you want them you can purchase them but it's at your discretion. I usually take an empty water bottle with and fill it up after I get through security to save on drinks. I also bring a sandwich bought at a convenience store. WOW air does not have entertainment on board which they do tell you on their website. You can pay to rent a tablet but it's easier to just bring your own. I brought my own e-reader and it worked out great! The airline attendants were very sweet and my seat was better than expected. The plane interior is very trendy looking and seats give you a decent amount of legroom. To be honest I think I had better leg room on my flights with WOW air than with American Air or United. One of my flights even had power outlets under the seats. Be aware there is no wifi on their flights so download movies prior. Overall great flight! Just be aware of what the regulations are. They have all of their information on the website.

✅ Verified Review | London Gatwick to Keflavik round trip. I checked in with a hold bag at the desk at Gatwick and used a self check-in machine at Keflavik and in both cases, it was quick and straightforward. Wow air’s policy on cabin baggage is that if your bag is small enough to fit under the seat in front of you, it is free but bigger bags that need to go into the overhead bins cost a fee, and bags are labelled by ground staff accordingly. This policy seemed to work because boarding was quick and efficient and even though both flights were full, there was none of the delay and hassle experienced with other low cost airlines when passengers cannot find space for their carry-on baggage. Both flights were on young A321 airplanes which had pleasantly understated interiors. I am six feet tall and had plenty of knee space and the seats were fitted with a useful USB power supply. Beverages were typical low-cost airline fare and a cup of tea/coffee cost 350 Kr. The cabin crew were pleasant and friendly. Both flights flew to schedule.

Started with boarding of second leg from Keflavik to Dublin, noticing a substitute plane from National Air (Dubai). Not what was the usual WOW aircraft. It did not takeoff with claims of engine problems needing to be checked. After many approximate 2 hour delays, and no WOW reps at their service desk to answer questions, and no email notifications, all passengers were transported to a nearby cafeteria and given a meal, and then checked in to a hostel style hotel (converted army barracks) with a few passengers including myself being told that the hotel was full. All hotels in the area had no vacancies. The flight was finally able to depart in the very early morning, some 18 hours later. I was forced to book another airline to Belfast and a bus to Dublin to reach my destination a day and a half late, losing a paid booking for a night in Dublin and getting very little sleep in Iceland night. I have submitted a claim to their website but after 10 weeks have had no response beyond the automated claim system. Using the same system I complained about the lack of response. Still no reply. I only am requesting flight, bus and hotel reimbursement.

✅ Verified Review | Berlin to Baltimore via Keflavik. Tickets are very aggressively priced compared to competitors. Everything in flight has a fee. Booking your seats. Prices start from 7.99 and range up to 50.99. Normally the flights are not full so if you're travelling with family or with others make sure you reach the airport a little early so you can choose your seats and get them together. Seats do recline but only a little. Legroom is pretty decent. They allow you one free carry on. Its a small bag (42x32x25cms) that can weigh up to 10Kgs. This means you can just carry a small (very small) backpack. Any normal cabin bag is bigger than the dimension. This way you will have to pay for the large cabin bag (56x45x25cms) that lets you carry 12kgs for $50.99. Make sure you dont have any extra purse or camera bags, they sometimes would count that as a carry-on. They are strict when it comes to this as this is the way they make their money. There is no IFE screen in flight. You can purchase a tablet for $12 thats loaded with movies and songs. You have a USB charger under each seat. No food is free inside the flight. Not even water. Price for a bottle of water was $2.7 and a turkey sandwich was $10. The layovers if your traveling to Europe from US is generally very short. Little over an hour. That's just enough to exit the plane and run to your next flight. I did not get a chance to pick any food in Iceland during the transit and had to eat in flight. Overall the flight was clean, ground staff and cabin crew were amazing. All the flights I took were on time or late by a few minutes. If you plan it right and your trip is short then you will save flying WOW air.

Keflavik to Baltimore Washington. My family and I were very dissatisfied with WOW air. Flight was overbooked, left very late, herded us in like cattle, very disorganized, and no direction was given. The crew was not friendly or helpful. This was our first time flying with WOW and will definitely be the last. The money you feel you are saving with the tickets is made up with the high fare for baggage and they charge you for everything - even water on the flight. No entertainment was provided and the seats did not recline. We were very disappointed!

London Gatwick to San francisco via Keflavik with WOW air. Staff were great and friendly but there was zero inflight entertainment apart from a tablet with some mediocre films and games on for $12 each. We didn't bother with this as we took some entertainment with us. There was no free food or drink (we got some from the airport shops, which was still expensive in SFO but was better quality than what WOW air serve). I asked for water and was made to pay for bottled water which was expensive. They charge $4 dollars for a tiny pot of instant noodles and that is about it for food options. Seats are small and cramped not far off a Ryanair flight for the flight from London to Keflavik. Keflavik to SFO there was better leg room but still uncomfortable for 9 hours. Keflavik airport is horrendously expensive for food and there isn't much choice in paying their prices if you want to eat. My advice, stock up on food and drink for the whole flight at Gatwick. We paid $60 dollars in SFO for two people to eat a sandwich and crisps each, and 2 drinks. Not far off the same price in Keflavik. Good choice of food but expensive. The carry on baggage is smaller than any other airline and they are very strict with this, it is smaller than a normal size carry on suitecase, enough for a small backpack or handbag. Some people did have suitecases as hand luggage but they were very small. Make sure you look up the dimensions as it is £13 per kg if your bag is overweight and £75 at the desk to check in your bag and they will police this. Both inbound and outbound flight times were changed prior to travelling and flight was slightly delayed on the way back. Short lay over times in Keflavik which was great and the flights were on time apart from a 20 minute delay from SFO-KEF. Not too sure if I saved that much money in the long run, as I had to travel over 100 miles from my home to London Gatwick and stay in a hotel the night before my inbound flight, then pay airport / airline prices for food and drink. Probably didn't save enough to suffer this flight again. Although the transfers and layovers were better than I have ever experienced with any other airline.

3 people flying from to Toronto to London Gatwick via Keflavik, 5hrs 45 mins to Keflavik, then to London Gatwick a flight of just over 3 hrs. It was my 40th Birthday trip away and was completly ruined by WOWair. In Toronto we were charged for 2 carry on bags because they were larger than the permitted size (smaller than other airlines). Then we get on the plane and find no entertainment unless you pay 25CAD for an Ipad to watch movies/ play games, food is awful and expensive. When I asked for a glass of water I was brought a bottle and charged 4CAD, so no free water. I spent more money then I would have with Air Transat or Westjet, WOW is not a low cost airline! The amount of people who had to pay extra for having larger carry on bags when queing at the check in desk, they are ripping people off.

✅ Verified Review | Gatwick to Montreal via Keflavik. Considering how little I paid for this flight, I was very satisfied. There is no entertainment on board, no free seat selection, and a fee for large carry-on or checked baggage, but this was all made clear before booking. My return flight from LGW to YUL was incredibly cheap, even booked last-minute. Check-in online was standard, and like other budget airlines, there is no free seat selection even at check-in. My primary complaint was with the boarding method/time. From LGW to KEF, boarding took a very long time (much longer than they had allowed time for) because every person has their carry-on checked and tagged, and many people have to pay fees based on the size of their bags. This made the boarding process very long, and as a result, the flight was 55 minutes late getting off the ground. From KEF to YUL, boarding was also approximately 15 minutes late (even with a half-full aircraft), and then we sat at the gate for another 30 minutes due to a paperwork issue. However, all these complaints aside, I arrived in YUL only 11 minutes behind schedule, which I thought was great. As for on-board service, the crew seemed friendly, and unlike other budget airlines, they were not pushy at all. A few passes with the refreshment trolly, and a single pass with the duty-free. Very tasteful in my opinion unlike other budget carriers that bombard you for a full flight making it impossible to sleep or keep to yourself. So, I have to say, overall I was very impressed with WOW and will most certainly fly with them again. For the difference in flight cost compared to other carriers, I could have actually purchased myself a brand new tablet for entertainment along with my flights and it still would have come out cheaper than the other airlines. Highly recommend if you are in the market for a cheap flight and you aren't travelling with large amounts of luggage.

✅ Verified Review | I was extremely satisfied with WOW Airlines and recommend them. We got an exceptional deal on tickets from LAX to CDG. I was initially hesitant to fly with them based on online reviews. I read about frequent delays and lack of customer service. Speaking solely from my experience, they were punctual and the customer service was exceptional. I suspect the bulk of complaints arise from the fact that they have luggage size restrictions and they do not provide meals and in-flight entertainment as part of the ticket price. However, you're flying to Europe for 1/5 the price of many airlines! To cope with these limitations, I suggest to bring your own entertainment, load up on food at the airports, pack lightly (invest in a good backpack) and make sure you have a buffer in your schedule since most WOW flights have layovers in Iceland (which is an incredible place). My wife and I have always wanted to explore Europe. WOW provided a deal attractive enough to make it a reality. We thoroughly enjoyed ourselves and we would recommend WOW air to anyone wanting to make the trip.

✅ Verified Review | London to Baltimore via Keflavik. London flight delayed and missed connection in Keflavik. Our connecting flight left 30 minutes before we landed, stranding about 40 people. Could they not have waited? Forced to spend the night in a redone army barracks with shared restrooms with no toiletries. Horrible food provided at a pizza place (buffet provided, if you wanted to order from the menu it was at your cost) that we had to walk 4 blocks to in freezing weather. Breakfast though was nice but it was at a actual Bed and Breakfast within eye sight of our barracks (why were we not placed there for the night?). Worst customer service ever. Booked through Boston to my final destination in Baltimore arriving at such a late time I had to book a hotel to the cost of $146 as I had a 5 hour drive to my home. Also changed our airlines to Spirit (which is also awful) and they charged me a additional $55 for my small carry on that I had already paid for on WOW. Rep in Boston had no clue about our situation. I have filled a claim and now wait to see if they will reply and make this right. I bet you will see many more reviews from folks I was stranded with. Very unhappy at this point with this airline.

Dublin to Keflavik with WOW air. Very misleading from the start. They charge 38 euro each way for each bag when the carry on luggage is bigger than a small backpack. How can anyone travel that light? Such a waste of money. They also pick and choose who they charge as there were people ahead of me let through with the same size baggage. A terrible experience from a frequent flyer.

✅ Verified Review | Keflavik to Amsterdam. Had a smooth and cheap flight with WOW. On my way from Amsterdam to Keflavik there was an hour delay because they send in a too small plane, which meant that 90 people were left behind and had their flight 4 hours later. However, the flight from KEF to AMS was perfect. A lot of legroom in a new A330, friendly crew (people could sit at the exit which was not occupied) and it was on time. Of course, there is no in flight entertainment and you have to pay (quite some money) for your food and beverages, but I was aware of this beforehand. For this price, it was a very good trip. Advice: Check in online or at the airport using the machines, this will help you to get in your hand luggage. I had a large hand luggage and backpack and had no trouble with boarding.

Boston to Bristol via Keflavik. WOW is a horrendous airline and a disgrace to Iceland and the airline industry. I arrived at Boston airport on 19/6/16 and was told at the WOW check-in desk that my flight to Keflavik would be delayed. I was given 100% assurance that my connecting flight to Bristol would not be affected. This was not true, my connecting flight was affected and I missed it. I'm pretty sure they knew this but lied to us all so that they wouldn't be liable for reimbursements. Not a good start! We got stranded at KEF of course, and were given no information and no flight options other than being told to go to a hotel and wait. WOW does not employ anyone directly on the ground at KEF (their home airport) which means there's literally nobody to talk to there. I found this completely bizarre for an airline but it makes sense as they try to avoid assisting their passengers at all costs. While stranded in Iceland we received zero information about anything. My many emails, tweets and phone calls to WOW were ignored and nobody from the airline got in touch with us until a note mysteriously appeared in the Soviet-style 'hotel' saying that we would be bused back to KEF early the next morning. When we arrived at the check-in desk the next day nobody knew who we were and nobody had a record of our bookings! I originally paid to fly to Bristol but would have taken any flight to the UK at that point. However, WOW staff refused to book me on their flight to London Gatwick (or any other flight). Because WOW refused to get me on a flight to the UK, I was forced to pay for an Icelandair flight. However and bizarrely, 30mins before the WOW flight to Gatwick departed, the staff suddenly agreed to put me on the flight and I eventually flew to Gatwick. I have no idea why it required 2hrs of persuasion and for me to book another flight before this happened - it should have happened as soon as I arrived at the airport. The experience was crazy and stressful. I arrived in Gatwick and I was required to buy a train ticket to take me to my final destination (Bristol). WOW air is a shambolic company that does not care one bit about its customers. If you want to get to your destination on time, with your luggage, and without feeling ripped off and disgusted at this quick-buck company, I strongly suggest flying with someone else.

Baltimore to Keflavik with WOW air. The only thing WOW about this airline is, WOW how shockingly bad it is. In fact one of the worst airlines I’ve ever flown with. First of all WOW advertises extremely cheap flights to Reykjavik, and from the offset I was wary at such cheap deals. They were over half the price of Icelandair. I paid for extras whilst booking my ticket online including seat reservations and for a ‘large’ carry on bag. Yes you have to pay for any carry on luggage. The total cost was still below that of Icelandair. When we got to the airport I was shocked to find the airline weighs carry on luggage. And the limit is so low, you’d basically only be traveling with a few pairs of jeans and shirts to fit in the weight allowance. Our WOW Air check in representative suggested we have to pay over $130 to check the bags in the hold, or alternatively we could pay him a cash fee of $80 to take the bags onboard. He couldn’t issue a receipt for this ‘cash fee’ but we opted for it as it was the cheaper option, and it meant we didn’t have to wait for our luggage the other side. He assured me I could call up WOW Air to receive a refund for my original ‘checked bag’ fee. I called up immediately after passing security, initially I was hung up on twice, and the third time was informed I could absolutely not receive a refund and they did not believe my story of the representative asking for cash because I didn’t receive a receipt to prove it. Because I was so angry at these extra fees, I failed to realize myself an my friend were sat in completely different parts of the plane despite having paid and booked for specific seats on my original booking. The flight itself was uneventful although the plane was extremely old and absolutely no entertainment even for a flight over 5 hours. Upon landing at Keflavik airport I tweeted WOWAir at my dismay and they promptly responded asking for my booking reference number and they would look into it. I messaged them listing the issues I had only to receive a message in return insinuating that I was lying about the check in representative asking for cash. And they also gave a lame excuse as to why myself and my friend weren’t sat next to each other, because apparently I had amended my booking and therefore forfeited the seats I’d paid for and chosen specifically. May I add this was all on a Twitter message - they didn’t even have the courtesy to call or send me an official email. Absolutely unprofessional, shocking service from start to finish. I really wish I had stuck to my intuition and flown with Icelandair instead. It ended up working out to the same price. Avoid this airline at all costs.

WOW air have the worst customer service. We had a flight from Amsterdam to Boston with a connexion in Keflavik and that first flight was delayed for more than 4 hours, so naturally we missed the next flight to Boston. What did they do? Put us in a hostel, sharing a bathroom with a stranger, in the middle of nowhere. There was absolutely no one to talk to when we got in the airport, their customer service just doesn't exist. They put us in a flight that was 2 days later letting no room for conversation or having any flexibility to try and attend better our needs. They just won't listen to you. Because of them, my husband and I also missed our flight that would take us to our final destination, Detroit, with no refunds. This company will not last for much time with this horrible customer service.

London to Boston via Keflavik. I was billed twice for checking in one suitcase at Logan Airport and the I problems I encountered seeking a refund led me to tell the airline to keep the money. I supplied their customer service team with a receipt number, flight number, everything they should have needed to bring the matter to a speedy conclusion but they just didn't seem bothered. I certainly won't be using this company again.

✅ Verified Review | Flew WOW air from Reykjavik to Amsterdam. Mixed experience: while the seats are OK even for tall people (at least 2A in my case), there is no screen or in flight entertainment, and boarding took ages because everyone who had a oversized hand luggage had to pay a fee (and there was only one person handling everything).

Delayed flight was one thing, but the fact that they left 300 suitcases behind in Iceland was something else altogether. When we arrived in LA, no one knew where the luggage was and no one could find out. It was chaos. The following day, there was still no news and the staff that I spoke to were less than helpful and possessed a small degree of initiative for trying to chase things up. It was very stressful. The one good thing about this airline is the legroom. Everything else is fairly shambolic and the cost of food and drink on the plane is exorbitant. Also, if you're vegetarian, there's virtually nothing to eat. I took my own food, but really, next time I'm going to pay more and go with a reputable airline.

Keflavik to Los Angeles. Two hour delay in Iceland was pretty much expected through reviews but I thought I could save some money and time with WOW with the non-stop flight. 9.5hour flight later we landed and went to luggage retrieval. All passengers waited for about an hour when a rep came out to tell us that they can't find our luggage and that we have to go to Lost Baggage dept and fill out a claim. Our luggage was either put on another plane or it never left Iceland. I personally had my bag delivered to my house 4 days later by a gentleman who could not speak English and used his personal beat up minivan. Needless to say, never again.

People are complaining about WOW airlines because they don't know that its business model is very different. Once you understand that everything has a cost, and the cost is very expensive, then you can fly cheaply as I did. Note that a bottle of water costs 3 euros. I saw a lady buying two bottles of something that is free most everywhere in the world. The only thing that is free is one small carry on that weighs less than 10kg (22 lbs). Such a deal. It went up from 5 kg the first time I flew WOW. Obviously, with all the restrictions, you have to plan ahead. For me, WOW fits my expectation of an airline, that is, inexpensive RT tickets. WOW is notoriously late, so if you book your own connections, plan on a wide connection timing. Otherwise, you will have to rebook your connections at full fare. That will definitely increase your blood pressure. For a solo traveler who is on a budget, this airline is perfect.

Flights are constantly delayed or canceled. I was on a flight from Paris to BWI with a change of planes at their main hub in Iceland. What a disaster that turned into. We were bused to the old NATO base and put up in a WOW hostel with limited access to anything. We were told we would be put on our same flight the next day. This never happened. The flight was actually to Boston instead of BWI. We were we then where switched to a different airlines after a 3 hour layover. We finally got to BWI around 11 pm instead of the 5.30 pm arrival time. I missed the train and was forced to take a taxi to DC which cost almost 100 bucks. While stuck in Iceland we had no contact from a wow representative. Their communication method was ridiculous. Posting notes on the wall in the lobby of their hostel. Mine was not the only flight cancelled that same day. At least 2 more coming from Different cities in Europe were cancelled as well.

Los Angeles LAX to Paris CDG via Keflavik with WOW air. Worst airline I have ever flown with and will never use it again. Flight was not cheaper than other airlines carriers but no food, no drinks (have to pay for everyting), no service. Requested and paid for certain seats which I did not get. I can just hope that WOW air is refunding me my money that I spend to reserve these seats.

Los Angeles to Paris via Keflavik with WOW air. I was offered this new airline and when I saw price I was surprised at the cost so I took it - wrong decision. You don't save any money. My ticket was $450 and at the end of my trip I had paid over $700. I fly American or Air France and it would have cost me the same without worrying about luggage size and weight. I didn't realize you had to pay for luggage and food. You don't get anything - not even a cup of water, I paid who knows how much for water - it's ridiculous. If you want entertainment they have this for a fee using tablets. The staff were nice but they don't walk around too much. If you can take clothes in backpack and fly a few hours, have your own entertainment and bring your own snacks well good luck. I am staying away from this airline for good.

San Francisco to Edinburgh return via Reykjavik. No inflight food or entertainment, though food is for sale at a ridiculous price. The luggage fees are crazy too. A 5 hour delay for the connecting flight from Reykjavik to Edinburgh. The plane for return flight was not clean, trash on floor. A 2 hour delay again from Reykjavik to San Francisco. And another hour just sitting on the tarmac. Terrible.

Reykjavik to Montreal. I am not sure if you save any sort of money by flying with WOW Air. They advertise flights from Montreal to Iceland for 189$, but when you add the extra costs for buying a seat on the plane (10$) and paying for a checked luggage (70$), you end up at the same price of Icelandair. Times this total by 2 (for your return flight) and you have a ticket that is closer to 550$. Note that there is absolutely no entertainement onboard. They don't even serve water (you must buy water bottles for 3$). Overall, my flights were slightly delayed. I am not totally disapointed but for equal price, I would definitely choose another airline.

✅ Verified Review | Baltimore Washington to Paris via Keflavik. We felt like we had been kidnapped after they intentionally departed us from BWI, lying to us, knowing they were canceling their flights out of Iceland (KEF), June 9/10 2016, until further notice. We were totally abandoned without any form of customer service in Iceland at the airport. After hours of confusion, we went to the IcelandAir service desk, who had service people there to talk to, booked a flight to Paris, which was our destination. It cost us an additional $1,145, passing through Oslo, arriving 13 hours after our original time, but we did get there thanks to other airlines. Upon return to the USA, I tried submitting a claim with Wow Air, but they only have an email address which provides some initial lip service but then quickly plays dead when they never follow up on anything and then stop even sending their form-letter responses back.

Edinburgh to Baltimore Washington via Keflavik. Worst experience ever. We travel to Europe 2 to 3 times a year. For the first time we decided to try WOW Air because of the price. You get what you paid for. Delayed for 7 hours total without an explanation. After boarding we were sitting on the plane prior take off for about 3 hours. We missed the connection flight back to USA and got stuck in Iceland for one day. Rude ground personnel and not helpful.

San Francisco to Keflavik. My original total cost was $880, and it quickly became $1,900, which defeats the purpose of why I chose this airline. After already paying 200$ for seats and luggage, they switched my flight and the seats and luggage didn't carry over or get refunded. I have to double pay an additional 200$. Customer service is intentionally unhelpful, and ignores e-mails. When you call them, they charge $26 for the phone call. They refuse to help at all. They pretend to help on Twitter, but never offer explanations, answers, or refunds. Often times their help is counter productive, like deleting the seats from your selection. They also charged me a change the date fee of $86 twice for literally no reason, and they won't answer any questions about it. Anytime they do respond to an e-mail they pretend as though I never asked about it, even after 30 e-mails and a phone call over the course of a week. Their customer service team needs to be replaced.

Booked a ticket that I had to reschedule for later this year. I paid penalties of course, which i can understand. Now the company sends me an email to tell me that a part of my flights had to be cancelled. I had a round trip Los Angeles to Lyon via Keflavik. They cancelled both Lyon sectors. Their emails mentioned that I can get refunded just the cancelled flights. What am I gonna do with the rest of the tickets? My vacation plan is not to stay in KEF! So I'm calling customer support, and they tell me they can proceed to refund my tickets in full - but not the $172 penalties! Not happy! I did not pay penalties for a flight that does not exist! Conclusion: do not book with WOW, bad customer service and company does not take ownership of their internal problems. They make the customer pay for their problems.

✅ Verified Review | Bristol to Baltimore via Keflavik. Considering we flew economy, the leg room was great and seats very comfortable. The cabin crew were brilliant and very friendly. This was a low cost airline, but the service was excellent. The flight leaving Bristol was on time, and the departure from Iceland was also on time - we actually arrived at Baltimore earlier than scheduled. We would chose WoW again as it was excellent value for money.

✅ Verified Review | I was scheduled to fly WOW Air out of Paris CDG airport to Keflavik Airport. From there I was scheduled to fly to my final destination of Boston Logan Airport. I arrived at Charles de Gaulle Airport at 10:30am and was notified upon check-in that my second flight from Keflavik (WW125) to Logan was overbooked and that WOW Air would try to get me booked on another flight. Myself and 14 other passengers were displaced from our flight and told to wait near the check-in desk for further information. We waited until noon when we were told there would be an update, but we were given no more information at that time. In fact, we ended up spending 11 total hours waiting to learn what would become of us, with very limited response from WOW customer service. We attempted to call, Skype, Tweet, and Facebook message customer service because we were getting no answers from the employees at the airport. Unfortunately, the majority of our efforts were completely ignored and we were essentially left in the dark for the entire 11 hours of waiting at CDG. We were finally notified at 9:30pm that new flights and a hotel had been arranged for us. The catch with the new flight plan? It was almost twice the length of the original flight and we had to be back at the airport at 6am the next day. By the time I got to the hotel, checked in, and got ready for bed, I only had a few hours available for sleep before I had to wake up to get ready for my early new flight. Thanks to this egregious overbooking, a simple trip back home turned into a 44-hour ordeal that left me utterly exhausted. I have traveled by air countless times and have never had an experience even remotely close to this. On top of all of that, the WOW claims process is an utter nightmare to deal with. I am owed a decent sum thanks to EU regulations regarding overbooked/cancelled flights, but it's been 5 months since I filed my claim and I still haven't seen a cent. I write in often, but they always tell me my claim will be paid out in the next few days. This seems to be their operating system with customer service - just ignore you and put you off until you finally relent. This is by far the worst company I've ever had to deal with.

✅ Verified Review | We travelled from Boston To Dublin via Reykjavik in August 2016. We were a bit sceptical about flying with them because we had never heard of them before and the reviews were not good. We pondered for a day or too and decided to book it through Expedia. The night before travelling we booked in online, we saw a notice about booking in bags but thought it was a bit silly to book in bags when we were not even sure about how much they would weigh. We arrived at the airport and reported to the desk for boarding passes. The attendant asked us to put our bags on the weigh machine and then stated that it would cost 152 USD for the two bags. We asked why that much and she said it was because we didn't book and pay for them the day before. I asked if I could go and book them in online and come back to her. She said no, it should have been done before, it's too late now. We paid the money and noticed a women in the next check in to ours, crying because she had to pay for her bag and she had no money and no credit cards. The attendants stated that these were the rules. After boarding we were informed that food and drinks would be sold in any currency we wanted or a credit card - nothing is complimentary. There was no entertainment, music or wifi. We are home now and sent a complaint to WOW air, but not even a sorry - just letting us know that these are the rules that we agreed to. Will never fly with them again and certainly would not recommend them to anyone.

✅ Verified Review | We'd heard a lot about WOW Airlines and all the lost baggage, poor customer service, and huge flight delays. We had trouble, for example, with our initial online flight reservation getting confirmed. But, when it came the day to travel from San Francisco one-way to Reykjavík on WOW Air, our having kept our fingers crossed paid off. Our flight check-in was very smooth, our departure gate was no mystery (even if it was, you can't miss the plane, for goodness sake!). Boarding was efficient with plenty of room to settle in for the 7.5 hour flight. The seats weren't very comfortable, and that did put a crimp in the plans to sleep our way over so we would be ready-to-go when we arrived 5 am the next morning. But with all the anxiety running up to the flight, the flight turned out to be terrific and we would use this airline again.

✅ Verified Review | Wow Air was a real disappointment. I flew from Copenhagen to Reykjavik one way without issues, however the return journey was a terrible experience. My flight was scheduled to depart at 7am, however at 9pm the night before I received an email to inform me that the flight has been delayed till 2.50pm due to "unforeseen circumstances". I was left in a frantic search for another flight as I had a connecting flight and would have missed it due to this new timing, and luckily found a (very expensive) seat on Icelandair at a similar timing. At the airport I saw several other travelers stranded and not offered any assistance. Some were not as lucky as they didn't check their emails the night before and were not aware of the change. It has been 5 months since the missed journey, and I am still waiting to hear from WOW air about the unused flight - fly at your own risk.

✅ Verified Review | Keflavik to Frankfurt, the ground crew were really helpful. The aircraft was new and legroom was outstanding, better than many non-low cost airlines. I was assigned seat 3A for free. The cabin baggage policy strictly limits passenegers to one bag, but I found the policy rather relaxed, in that they did not check the weight of my bag. The cabin crew were friendly and helpful. Food you have to buy on board and the prices were rather steep. The entertainment was not enough for me personally, as Iceland is rather remote and almost all flights have a 3 hrs+ duration. In addition, I found the seats to be rather uncomfortable after 2hrs. The price was the Wow factor as I booked the flight on the same day of flying. Considering the price, I would definitely fly them again and recommend the airline.

The ticket was relatively cheap, 350 euros from Paris to Boston via Keflavik, so we decided to give WOW air a try despite its bad reviews. However, we don't plan on taking the airline again because we still didn't feel it was a good value for our money. Here are some points that we found particularly frustrating: There were very few agents to check in at the CDG airport in Paris, which meant we waited in a long line (perhaps this is why we did get away with taking our regular sized carry-on luggage for which one would normally be required to pay a fee on WOW air) - Our transit at KEF was relatively short, which meant we had no time to buy food or fill our water bottles in the airport. This was when we really did not appreciate having to pay for water on board and felt that it was a bit abusive on the airline's part, especially for a 5+ hour flight. We ordered the pizza for 8 euros, which was tasteless and quite considering the price. Many of the food options were sold out or unavailable. Our flight to Boston left about 30-45 minutes late due to the airline needing to locate someone's luggage, which meant unloading and reloading nearly all the luggage . After deplaning in Boston and getting through the immigration line, once we arrived at the luggage carousel we still had to wait more than 20 minutes for the luggage from our plane to arrive.

✅ Verified Review | Flew Baltimore to Berlin via Reykjavik. I booked WOW air because of their supposed affordability - but that is really a sham. By the time a traveler adds all the hidden fees: bags, cabin luggage, even the hardest seat without the option to recline costs - the difference is actually not that big. Still, I figured I would try it. The seats are hard as boards and don't recline, not even water is provided free of charge. The worst thing is if you need customer service, you are left without support - I contacted them on multiple issues and each time I was asked to email the supervisor. She either never replied or she replied five days after my flight. I would rather pay 100 (USD) more for the assurance that I can get assistance. WOW air cannot be compared to other established budget lines, like easyJet. It is service from the stone age.

✅ Verified Review | Bristol to Keflavik. Flight was delayed, I know this happens but when I tried to call WOW air to explain that this meant I would miss a connecting flight and a bus to a remote area they simply could not have cared less. This resulted in me paying a lot of extra cost for a brand new connecting flight and a hostel room. Their level of customer service when speaking to me was terrible. The cost of the flight begins cheap then soon goes up as you have to pay extra for hold luggage. If at all possible fly with another airline whenever possible!

Keflavik to San Francisco with WOW Air. Flight delayed 4 hours. Bag pickup delayed to 1.5 hours after landing. Don't fly this airline if you want anything to be on time! There were constant delays in several parts of the trip, overall we lost a lot of time and it wasn't worth the slightly cheaper flight. Also no free water on the 9 hour flight.

✅ Verified Review | Firstly the positive - nothing against the planes they used which were clean and comfortable, the pilots who were friendly and informative or the charming and helpful young man at Keflavik who helped to sort out one of the "mess-up" Wow had made. Now, I booked and paid for two specific seats 14 months before the flight - out and back. The day before each flight, when I went to check-in online, Wow had changed them and on both occasions had sat my wife and I far apart from each other. They failed to deliver my case to Iceland, with all the contents I required for my walking holiday, especially in the constantly changing weather found in Iceland - boots, waterproofs, warm clothing, everything. Despite repeated attempts by me via emails and phone, by hotels we stayed at, and by our travel agent in Iceland, they failed to communicate with me at all about such things as whether I could buy some replacements etc. It took them 10 days to get the bag to me and only then because a friend started to use Twitter to "name and shame" them.

✅ Verified Review | San Francisco to London via Reykjavik. The airline has managed to lose 4 out of my 5 checked in suitcases. No one at WOW will tell me whether they even left San Fransisco! It has now been three full days. I am truly disappointed that I am expected to wait until the airline officially declare my bags as lost before I can even contemplate a case for claiming for lost goods. The turnaround time for customer services to respond to enquiries can be up to 72 hours? I would steer very clear of this airline. Never again.

Worst airline I have ever flown with. Myself and my husband took a return flight from San Francisco to Alicante via Keflavik. After a long layover, the flight was delayed with no information about the new time. During the more than 9 hours flight from Keflavik to San Francisco, the cabin was so cold everybody was trying to cover themselves with whatever they had on hand. The little girls behind our row, were literally shaking. Of course, you had to pay for the blankets or any hot drink to warm up. On top of this, our luggage never arrived and after two days, no information about it has yet been provided to us. The name of this company is, without a doubt, very ironic.

✅ Verified Review | What a disorganised, disjointed airline this is. On the way out, I dutifully checked in online only to find a lengthy check in queue at Gatwick. I was informed that Wow air did not offer a bag drop facility at Gatwick and so I would need to line up to check in again. Why offer the facility online if it doesn't work? My return flight must have been the same as the passengers below. No mention of delays when leaving the plane at Reykjavik, no mention of a London flight at all on the boards and nobody at the service desk. We had to resort to getting a disembarking air steward to call somebody down to the service desk. The lady who turned up did not actually work for Wow and bluntly told us of the delay, as well as stating that no vouchers for refreshments would be given as delay was sub 3 hours. So basically, if your delay in less than 3 hours then tough, you get nothing, nada, zilch. The fact that I'd booked a flight with 1.5 hour stopover and actually ended up waiting 4.5 hours meant nothing, despite the fact I wouldn't have booked a flight with such a lengthy stop. By the time we actually took off, delays had reached over 3 hours, yet they still saw fit to charge for inflight refreshments, despite having given their customers nothing in the airport. The airline is no frills, so the lack of food, drink and entertainment was no shock to me and I planned accordingly. The lack of service, information and delays were however news to me. I've flown a range of carriers and have never experienced such poor service.

✅ Verified Review | Dublin to San Francisco via Keflavik. The worst airline I've flown on. First, they provide zero food or entertainment. Not even a free bag of peanuts or a soda, although they do provide snacks for a price. Never seen that before on a transatlantic flight. There is no TV, no wifi, and the seats don't recline. Second, both flights coming and going were delayed. The first was delayed two hours, the return flight four hours. Rediculous. The first and last time I fly this airline.

Flew from Toronto to Gatwick via Iceland. Arrived at Reykjavik for stop over of supposedly 1.5 hours and discovered through hearsay that connecting flight delayed by 2 hours 45 minutes, nothing said when leaving plane, no announcement on display board and no WOW representative to inform us. Very rude airport employee gave no apology or plausible explanation - I definitely won't be flying with WOW again.

✅ Verified Review | Los Angeles to Copenhagen via Keflavik. Customer service was unacceptable. I was told that no overhead bags were allowed and only a carry on. That prompted me to spend 407.00 more dollars in checked baggage - for the bags I was quoted a higher amount than was on my printed contract. Five minutes and then he agreed the prices on my contract. The customer service agent explained that prices had increased. I explained the prices on my contract were the ones I would agree to pay. We went back and forth for about five minutes and then he agreed to accept the prices on the written contract. When I arrived at the airport I saw passengers rolling and carrying bags the size of the two I checked unnecessarily. There is no refund for baggage charges. Our flight from LAX was delayed for almost and hour and a half for cleaning. However, the fold out tray for the seat next to mine was dirty. There was no WiFi, no movie, and water was not complimentary on a one stop flight. They nickel and dime you until it would have been more cost effective to fly SAS or another legitimate carrier.

✅ Verified Review | Dublin to Toronto via Reykjavik. Worst airline I have ever encountered and I fly very frequently. The queue for luggage check in was ridiculous and disorganised. My flight was delayed by approximately 2 hours, which led to a panicked dash through Keflavik airport to catch my connecting flight which at least waited for us. When I arrived at Toronto, there was no sign of my luggage along with about 20 others whose bags had been left in Iceland. I queued up again and filled in the relevant forms. I spent approximately €70 on calls to the airline lost luggage number and courier which frequently rang out. When they did answer,many were rude and unhelpful. My luggage was supposed to arrive 2 days later but never did and was en route to the wrong address when I eventualy got through again and had already flown to the USA by then. An entire week later, I finally recieved my bags after spending €150 on necessities and borrowing from friends etc. Extremely inefficient and infuriating airline to deal with. The measly $25 per day of lost luggage up to four days seems to be impossible to get hold of and no compensation was offered, not even a toiletries bag. Absolutely disgraceful customer service. I would never recommend this airline to anyone. Had I paid more to fly direct to Toronto it would have cost significantly less. I also will be paying postage for sending parcels back to Canada as I had gifts for friends I was staying with that I never got to give to them. Beyond appalled with this mockery of an airline.

WOW Air slogan is 'We promise to give you that "wow" feeling.' Well I did, it's "Wow, this airline really sucks!" My daughter flew out of BWI to Amsterdam to visit friends. The flight left Maryland 2 hours late. She missed her connecting flight to Amsterdam and lost a day of her holiday. I tried to get her on a later flight home to give her more time in Germany. The airline web site was not responsive or easy to use. I tried customer service , after waiting on hold almost 30 minutes, a person answered but I was soon cut off! Near as I can tell, switching return flights costs almost $600, outrageous compared to what I've experienced on other airlines.

✅ Verified Review | Amsterdam to Los Angeles via Reykjavik with WOW air. I will never fly with them again. Hours of delays without any explanation or apology. I've called the customer service line numerous times which is available 24/7 according to their website but never actually spoke to someone, just waited and waited. Because I could not reach customer service I had to book a new flight instead of reschedule the old one, so I ended up paying a lot of money. If you don't mind delays, having no clue when you'll arrive, having no customer service then this might be the perfect airline since it's cheap. Otherwise please pay some extra money for a decent airline. I know you can't expect much for the price you pay but with WOW air you get even less than what you pay for.

✅ Verified Review | So many problems with this airline, it was almost comical except that it was my vacation at stake. We were scheduled to fly WOW air on June 21st 2016, flight WW174 from Los Angeles to Reykjavik scheduled to take off at 12.40pm and then flight WW442, Reykjavik to Amsterdam, scheduled to arrive in Amsterdam at 11.15am. We checked in online the night before, the Wow website said the flight was on time, when we woke up the website said the flight was on time, when we arrived at LAX several hours early the flight was still showing as on time both on their website and at the airport - we had not received any email or sms reporting any delay. We could not find a check in point, so we went to look for a WOW desk and there wasn't one. This was around 10am so we asked the information desk and found out the flight was delayed about 12 hours. There were no personnel at the airport for us to communicate with, and our several attempts to call the customer service telephone number were in vain, as we would wait 20 minutes on hold only to be hung up on repeatedly. We therefore had to buy another flight through a different airline to ensure we arrived on time to our destination, to ensure all of our future flights, tours and hotels would not be missed. This was a monstrous inconvenience as we had not budgeted for an entire new flight. If we would have stayed and taken that flight, which we found out through Facebook later (because no one from WOW had responded to our multiple attempts to contact them via email, Facebook messenger, phone) had not arrived in Amsterdam until Thursday morning, a full day later, we would have completely missed our flight to Italy by nearly four hours. We did not receive any emails from them until Thursday, two days after our flight was supposed to leave, despite our numerous attempts through multiple means to contact them.

✅ Verified Review | Amsterdam to Reykjavik. The first flight had a 6 hour delay, and this without any coupons for food etc on Schiphol. Onboard it was said it did not have enough food for everyone. However this budget airline offered full service on board, so drinks and food as long as available. The seats had enough leg room, plane clean and tidy. Apart from the delay it was a good travel experience.

✅ Verified Review | Flight was OK though delayed (this is apparently traditional for WOW). The serious problem occurred when my luggage was lost thus exposing me to the full glory of what WOW calls customer service. I have never met anything as bad. From waiting 36 minutes to contact the customer service line (and then being hung up on), to no customer service desks at KEF, to three separate channels of communication that do not appear to interest, to my inability to talk to a human being, the list goes on and on. Their greatest achievement to date has been to ask me to prove a negative. A bit on the lines of being ask to prove that I haven't seen an elephant today. Easy to say but impossible to prove. I assume that's deliberate.

Amsterdam to Baltimore via Keflavik. So many problems with this trip. First of all, both legs of the flight were delayed. At Keflavik airport I asked a representative of WoW if there would be an in-flight meal. She couldn't tell me (there wasn't). I noticed my boarding pass had no gate on it, so I asked a WOW rep which gate I should go to, and they told me the wrong gate. I nearly missed the flight; the only reason I made it was that they paged me over the intercom. Although I arrived at my destination, my luggage didn't. The next day I called, trying to find their policy on stipends (they are required by law to pay for some basic items if the luggage is delayed), and I was given the phone shuffle, for hours. I called BWI, and the WOW rep at BWI told me to call WOW's main number, and after being on hold for 30+ minutes, they'd tell me to call BWI back. This happened for the better part of an afternoon. Nobody could help me. My luggage did come after a few days, but I feel like they ripped me off. I will never fly with them again.

✅ Verified Review | Frankfurt to Toronto via Reykjavik with WOW air. My experience was not great to say the least. My flight from Frankfurt was delayed by about an hour and unfortunately, I only had a 1 hour layover in Reykjavik. On board there was no entertainment, food and drinks - even water had to be paid for. Upon landing in Reykjavik we were still about an hour late, I was sure that I had missed my flight. The stewardess wished "all passengers with a final destination in the US or Canada" good luck making their flights. I rushed off the plane in the hopes of still catching the next flight, turns out that wasn't a problem at all as my second flight was over an hour late as well. After another miserable, long trip without entertainment, food, or drinks I finally landed in Toronto. Never again.

✅ Verified Review | Took a flight with WOW air in February 2016 from London Gatwick to Keflavik. Flight was delayed 20 hours. We were initially boarded before being advised of a small delay to add pressure into a tyre. Two hours later we were deboarded and advised that the tyre would need to be changed and they were looking for a replacement. Five hours waiting in the airport later, we were called to the main airport desk and told to collect luggage and follow a member of the Gatwick staff. There were no WOW air crew members or help desk attendants to provide any information. We were put in a room at the airport hotel and fed a really sad meal. I tried calling WOW air, and received an automated line saying they were only available during business hours on work days. Our flight was on a Saturday. No one at the airport or the hotel knew when we would be rescheduled, and I was unable to sleep that night. I heard a soft sound in our hotel room, and found that a piece of paper with new flight departure information was slipped under our door for a flight leaving at 5.40 am. No one called, no one knocked - I think half the plane missed the update. Next morning our flight was delayed a further 3 hours. We made it to Iceland in time to hire a car, drive the golden circle ourselves, and then fly back to London the next day. Complete waste of time.

✅ Verified Review | The WOW air flight was delayed 3.5 hours from Iceland to San Francisco. Did not tell us in advance. We were also delayed coming from Iceland to Frankfurt but luckily made it to Frankfurt on time. They lost about 30+ people's luggage while coming back from Iceland to SFO and now we are waiting on our luggage. I do not recommend taking this airline if you don't want to lose your luggage and have your flights delayed. We spent 24 hours in an airport just for our luggage to not be there.

Baltimore to Paris via Keflavik. This trip was terrible. The flight was 4 hours late leaving Baltimore so we got to Iceland after any connections. The WOW desk gave me a ticket for Gatwick, London but no info on Paris. Gatwick was closed so we diverted to Stansted. Stayed on the plane almost 2 hours waiting for them to re-open and to re-fuel. If there ever was a connection (they said we would get that on arrival) we missed it plus there was no one at the WOW desk! It was about 9 PM. A lady from Aviator helped us with food coupons and finally told us that we had places at a hotel in London, cabs to get there - and that WOW would contact us in the morning either by e-mail or messages at the front desk. No messages came to any of us; hotel desk said nothing received. Calls to the WOW help desk were met mostly with waiting, waiting, waiting. Finally one passenger got through and was told, basically, to get his own way to Paris. So we did! Had to pay out of pocket! They also lost our luggage. It arrived the afternoon before I had to leave. They had a nice plane; attendants friendly; I had enough room. Meal purchased was not worth the money. But the Infrastructure to help stranded passengers was non-existent. I wouldn't recommend this airline to my enemy!

Extremely poorly run airline with every shortcut taken to avoid airline expenditure. 100% of four flight legs delayed 1.5 to 3 hours to/from Europe/USA. Layover in Iceland consists of hundreds of other Wow passengers in tiny terminal waiting for their delayed flights. Staff unfriendly and not helpful. Severe baggage limit, outlandish prices onboard to buy even water on transatlantic 9 hr flight, no blanket or pillow while cabin kept very cold; seats with minimal cushion; no entertainment system. Absolutely no positive WOW moment on this trip, only "Wow, I can't believe how bad this trip is".

✅ Verified Review | San Francisco to Keflavik with WOW air, The experience was an absolute nightmare. Our flight was delayed by 27 hours. At first the customer support line didn't even ring - it just hung up on you. Later in the day, after alternate flights had left already, the customer service line allowed you to wait for an hour to talk to someone, who of course could do nothing to help you. Since they only have one aircraft to serve the route, our delayed flight the next day was outsourced to some sort of charter operation, so we were eventually loaded onto an unmarked A340 that had been in storage. This plane was completely gutted for storage (i.e. no paper towels) and was only loaded with one water bottle and a prepackaged food item (sandwich or pasta salad container) per person before the 7 hour flight. Needless to say the outdated entertainment system didn't work, but also the reading lights and even the attendant call buttons were inoperative. Upon arriving in Reykjavik, of course there was no gate for us so we were bussed to the terminal. No big deal - however then the entire plane load of people waited over 2 hours before the bags showed up. There was not a single person from Wow air at Reykjavik who had any idea what was going on - or cared for that matter. Their answer to any customer complaint is "we're a discount airline, so we can't help you". We did fly on an actual Wow plane on the return trip (delayed of course), and it was barebones, but comfortable. My wife and I were traveling to Iceland to celebrate my 50th birthday, and this is my lifetime worst interaction with a company where I paid money in exchange for a product or service. Their treatment of customers crosses the line from merely inconveniencing you, to the point where you really feel victimized.

✅ Verified Review | My flight to KEF on Thursday 24 June 2016 was scheduled to leave at 12.40 pm. I arrived at the airport early (since it was an international flight) around 8.30 am, only to find out when I arrived that the flight was delayed until 2.30 pm. I didn't receive an email or notification regarding this delay. The service desk didn't even open until 10.30 am. When it approached 2.30 pm, we heard another announcement that the flight would be delayed even further due to "security" reasons. We didn't take off until a little after 4.00 pm. We arrived at KEF around 8.00 am. Naturally, I missed my connecting flight to CDG, but they couldn't put us on a flight to there until nearly 4.00 pm - eight hours at the airport on top of having us wait at LAX the day before for hours and all they gave me was a $24 voucher for food. I was supposed to arrive at CDG around 11.00 am on Friday, and we didn't arrive until close to 10.00 pm. Just when things couldn't get worse, they lost the luggage for myself and the majority of folks who flew with me from both LAX and KEF. By the time I submitted my lost baggage report, the metro was closed and I had to spend 50 euros for a taxi.

✅ Verified Review | Los Angeles to Amsterdam via Keflavik. I booked this trip in April because of the price difference with other airline company's. Checking in was flawless and quick. Everyone on the plane was professional and US airlines could learn a lot from them. The amount of leg room is good and the planes were new. We bought our food at LAX airport and drinks to buy onboard are available. Not having any entertainment on board is inconvenient for an 8hr flight.