WOW air

✅ Trip Verified | This was my first time using WOW air flying from Newark to Reykjavik. I was skeptical going in, and then I was pleasantly surprised. I can excuse a two hour late departure time. And I can get over not having a blanket, pillow or even a glass of water without having to pay for it. This is a budget airline so that's the way it's done. Coming back to the USA, the line was very long but they let me cut it so that I could make my flight. You get what you pay for! My experience was good.

✅ Trip Verified | Amsterdam to Miami via Reykjavík. A horrible experience! Everything seemed to be extremely uncoordinated, there was a huge delay, and when I finally could enter the plane, and I reached my designated seat, 30A, I found someone already sitting there. The other passenger was trying to explain to me that their family was split so they changed seats to get together. But he was harshly interrupted by the horrible plane crew who tried to push me around in a hurry, with not the slightest trace of politeness. They seemed to be in a hurry, but that’s not my problem. I had, at that time, just entered the plane. They put me on seat 16E instead. Again - it's not an issue for me to relocate, but the sheer impoliteness of this staff is outrageous. They didn't even offer me anything as a courtesy (what about a glass of water, since you let us pay for anything and everything!). Apart from that, a few times it occurred that the speakers were squeaking loud as if they had problems with microphone feedback. Not pleasant, either. And in general, I want to remark that having no real meal on a transatlantic flight is sheer craze! What you sell for expensive money is only roast, wheat, pizza. Not a single offer with vegetable and/or meat. I checked the food reservation for my flight back already - only a pizza is selectable. That’s nothing to choose from. I will still have to endure the flight back to Amsterdam with this airline. I hope it won't get cancelled out of nowhere, like many others have stated here. Never ever fly WOW air! They think they are hip and funny, and they say "We hope you enjoyed our service", which is a sheer farce - what service are they speaking of?

✅ Trip Verified | I bought a return ticket from Paris to Toronto and I liked the option of not having to pay for a checked-in luggage on the return trip so my ticket was cheaper than usual. (I had a check-in luggage going but not coming back). However, everything about this airline was quite awful. Because the flight stopped over in Iceland, each trip took 2 flights so altogether, I was on four flights, and each flight was late. It seemed like they don't know what they're doing so everything took longer than normal. Due to cancelled flights (snow storm), the flight I was supposed to be on was already full so they bumped me to a later flight, that was one version from a WOW service agent. Another version was that they split the group into two flights using smaller airplanes with one departing as scheduled and the other departing one hour later and they put me on the later flight which I contested but they said they couldn't change that even though when everybody boarded, there were seats left on the earlier flight. They said that the names of passengers on each flight was fixed one hour before departure and these names cannot be changed. The flight I took was one hour late so in the end, I arrived 2 hours later than scheduled. So if you're on a budget and have all the time in the world, then WOW air is ok, but if you're on a schedule, this is an airline to avoid because it seems like most of their flights are late. I've checked randomly WOW air flights that have landed for the day and so far, I have seen that every flight has landed late. It's possible that certain flights are on time and I didn't see them, but you can do that as well, just check on any given day any airport with WOW arrivals.

✅ Trip Verified | I know it's a new trend. Several airlines are cutting down on costs and services. I have recently flown WOW and Volaris. I will never fly either one again. No blanket, no food, no water, nothing. No leg room. You can't cross your legs. Almost $4 for a bottle of water? Same for coffee. Seats don't even have a head rest, so good luck trying to sleep.

✅ Trip Verified | London Gatwick to Keflavik. Our flight was cancelled on the morning of our departure. We were made aware of the cancellation by text and told to "fill in an online form" and await a response. We did not get one until 24 hours later, at which point they tried to put us on a flight on the day we were due to return. We attempted several times to call the UK phone number advertised for them on their website and found the line had been switched off so we could not speak to anyone. With no other option we ended up having to travel 2.5 hours to the airport to be given a cold and unsympathetic response by the check in staff and no available options for an alternative flight. Although this was due to bad weather in Iceland no attempt was made by the airline to reschedule our flight. To make matters even worse we learned whilst we were at the airport that they had used our flight slot instead to send an earlier scheduled flight. I have never known such appalling attitude, service and lack of communication. God forbid anyone who books with them and has an issue with their flight. It just seems that nobody at WOW Air wants to know about it. I'm now £1500 out of pocket for a break I could not get to and going through the stress of now trying to get them to organise a refund.

✅ Trip Verified | Montreal to Dublin via Keflavik. I found the experience value for money. I only flew them because I had left my booking 'till the last minute and the fare was $780 USD versus $1200 on BA. But in nearly every aspect of the journey it was fine. You prepare yourself for flying an LCC by dressing super casual, bring your reading and a loaded Ipad, plus a pillow and of course food. Cocoon yourself and the journey does go by. One key suggestion is to pay the extra $100 each way and get seat selection in their "XXL" cabin which has 35" of pitch vs 32" on the left side which is just "XL" and the back 2/3 of the plane which is a cramped 30" or even worse. With the exception of one nasty gate agent in KEF - who shouted to get everyone upstairs to board while the bridge was jammed and people tripping over the stalled escalator, all staff interactions were fine. The crews on all 4 segments were either good or great. Yes you pay for water, so bring your own bottle and fill it at the airport! Yes you pay $12 for two beer. The A321 has much wider seats than the 787 or the 10 abreast 777 so that made things more comfortable. However, be careful when booking as it appears only 4 of their 321 fleet have such a large XXL or XL cabin in the front. I would dread to be on one of their super high density A321s at 220 seats (these 4 have only 200 seats). The connection in KEF was too long in both directions but plenty of super expensive cafes and power outlets. Plus the cleanest toilets I have ever seen in the world, this is a great plus for a transit. My only complaint, and this is major, is that the seats had cushions that were squashed flat. They were so thin that it felt like you were sitting on a sliding metal pan. For God's sake WOW, put new seat cushions in. If it wasn't for that, I would have rated the experience an 8. If the fare was within $200,sure I would have flown on someone like BA (for points, IFE and booze) but overall it wasn't that much of a torture. I suspect sitting in the back half of the cabin would have been however. Just realized, I had an empty seat beside me on all sectors. That does make a big difference on the journey!

✅ Trip Verified | Toronto to Paris via Reykjavik. I had a passport issue and a staff member went above and beyond assisting me with renewal of my passport, as well as booking another one way flight. Also during the flights all staff members were friendly with smiles and manners. They were probably the best flight attendants I have seen from any airline. The food was good and the seats comfortable. The only complaint would be to have some sort of on-board entertainment and charging stations.

✅ Trip Verified | I understand why they call it WOW air now. This is the worst of the worst! I am a very seasoned traveler, and I have never encountered such an inept series of errors that caused me to move my flight a week before travel, get refused boarding at check-in, and be forced to fly on Icelandair. Their customer service is atrocious, their policies are purposely deceptive, and the entire experience was tantamount to theft. I was traveling from Los Angeles to Reykjavik. A week before flying I received an email stating that the flight on Jan 31 was "seriously delayed" and to call customer service to arrange a new date. A new date? That's called a cancellation! After spending 20 minutes waiting for their Indian call center to answer, the lady would only tell me the flight was delayed indefinitely, however, if I could book through Chicago at the same cost since there were no other flight options for me that same date (WOW has only one flight per day from LAX, and not each day) I could get myself to Chicago before their 4.50 pm departure with nominal effort on United since I couldn't change my vacation dates. I was told to file a claim via their website to have any consideration of refunding the difference between flying from LAX and Chicago, especially since they charged me an additional $12 to have an assigned seat. After several attempts to file a claim and arguing via Facebook with their customer service, they admitted that their website didn't have a claim service, so they sent me a link via email saying they would get back to me within 72 hours. It's now 11 days with no response. I get to Chicago, but their check-in is only open 3 hours prior to boarding. I try to check-in, but they refuse to check me because my passport name was different than what was on my ticket (Tim versus Timothy). They tell me to step aside to call customer service to have it corrected since the gate agents can't do anything. After waiting in line for 25 minutes, the guy spends another 15 minutes making me hold before telling me there is nothing he can do because their policy does not allow changes within 4 hours of boarding. So, if you have any type of issue, they can't help you since they open three hours before boarding. So, I'm left stranded in Chicago. The best part is that the flight was delayed 1.5 hours, so technically my change was within the four hour window, but they wouldn't help me. The good news is I found my way to Icelandair, and had a very pleasant experience because they had a flight that left at 6.40pm. The agent told me when I bought the ticket that they get a lot of business from people kicked off WOW at the last second. Another funny thing is WOW sent me a customer service request via email, but their link failed! Bottom line: Do yourself a favor and take Icelandair to Iceland. WOW is totally incompetent.

✅ Trip Verified | Flew WOW air from Newark to Berlin via Keflavík. First leg of flight out of Newark, NJ, US was delayed by two hours with no explanation given. Upon finally landing in Reykjavik, Iceland, the staff read out the gates for all the connecting flights (there were at least six different connections), and didn't say whether or not the connecting flights were waiting for the passengers or not. What should have been a layover of about an hour was reduced to almost nothing after we finally got through customs and literally ran through the terminal to our new gate. When we landed in Berlin, Germany, we went down to baggage claim only to discover that our luggage had not, in fact, been put on our connecting flight, and had been left in Reykjavik. With only our carry-ons and no changes of clothing, all we could do was go to our hotel and fill out WOW's online lost luggage form. It was unnecessarily confusing, vague, and repetitive, and there's no guarantee we'll even get our luggage back before our trip is over. Literally the only positive in this event is that the seats were decently comfortable. Do not fly this airline.

✅ Trip Verified | Having flown with Wow air almost 60 times since they first began operations, only because they currently have a monopoly on the Dublin - Keflavik route, I can safely say they are the worst airline I have ever traveled with, worse than Ryanair ever were in their heyday. They are slow, inefficient, late - I have had a flight depart on time, I believe, twice - the staff are unfriendly. In May this year, Icelandair begin a Dublin - Keflavik route and I will be saying goodbye to Wow air forever. No amount of money, no price difference, could entice me to book a Wow Air flight again of my own free will. I will gladly pay double to fly with Icelandair and collect my points with their loyalty programme. If you have a choice, I would never recommend flying with Wow Air, unless you are on a strict budget and the price difference is substantial, spare yourself and pick another airline. I thought I could submit a 0/10 overall rating, but it appears I cannot, so they get a 1/10.

✅ Trip Verified | Gatwick to San Francisco via Keflavik. Gatwick To SFO was delayed twice and eventually cancelled. The next available flight they offered was after 3 days, and that to with another stop in LAX. There is no real staff at airport counters or gate. They all advise to email or call support number On calling support number, they say systems are down! They left me abandoned without my EU passenger Rights. They only booked hotel for one night, second day I was removed due to non payment by WOW. No lunch was available and dinner was offered in one garden restaurant. I went home after the hotel not being paid. This cost me £120 one way, plus the money I paid arriving to he airport originally. The United flight I had to pay for my checked in bag even though staff promised it would be taken care off. All WOW air say is keep your receipts and email them to see if they will approve and reimburse I’m not holding my breath. I am not prepared to use the return flight in summer now. These fools just have delays upon delays. Not worth it

✅ Trip Verified | Toronto to Frankfurt via Keflavik. So far the poorest customer service I have ever had with any airline so far. They will never admit that they need improve despite the fact that they already have terrible reviews online. People tend to fly through them because of the their cheap price just to give their airline a try. However, after paying for your carryon luggage fee (Not including check in bags), and meals, or anything, it is pretty much the same as you are flying through the rest of the airlines. I strongly would not recommend this airline to anyone for any reason. I recently purchased a round trip tickets from Toronto to Germany, the staffs there made me check my bag's size excessively (even after I have explained that it was checked previously). Not only that, I felt like I was singled out for some unknown reason. I was the only one sitting in the gate who was asked to be checked, no the staff didn't ask anyone else. I was self-conscious of the bag and had weighted it multiple times before, and made sure that it wasn't over the weight since I know the policy with WOW airline how they would charge a large amount of fee for overweight/oversize luggage. when I have contact their costumer service regarding this, I was replied with following email by a staff "WOW air fully trusts their employees at the airport to follow the carry-on policy. The rule is simple, the carry-on bag has to fit horizontally in the bag sizer, which is located at the check-in and by the gate. If a guest arrives with baggage exceeding their allowance, our service agents will request an extra payment." Not only this message did not address my concern, it was not helpful at all. it was completely waste of time try to contact them and wait days for any reply. Therefore, if you have any flight related questions or issues before flying, I would not expect them to reply before your flight even if it is a week ahead. I also called them before my flight because I Had a question about the carry on actually, and was put on hold for over 25 minutes, and no one answered in the end. I sent them a email regarding carry on questions on 1/16. No one replied until 1/27, which was not helpful at all, because my flight was on 1/22. Overall, all around terrible service. The ticket does not include any food (not even cracker) drink (not water either). So expect them to "kindly" tell you no to everything.

✅ Trip Verified | Paris to Montreal via Reykjavik. Terrible airline company. Flight attendants who don’t even bother to try and speak your own language, no matter what the city of departure or your destination is. No food, no water, high cost for what they consider to be an extra size luggage (actually even a small carry on luggage fits in this category). This flight is a nightmare. Don’t expect to arrive on time. You’ll be late for absolutely no reason (they won’t even bother telling you why the plane doesn’t take off). Don’t expect watching a movie either. This is no low-cost company.

✅ Trip Verified | After reading a few reviews prior to flying with WOW, I was nervous. I flew with them from Toronto to Amsterdam and back. Flights were on time, and if not, they would give a (very valid) reason why they were not (we had to wait for 15 min once because a passenger was late due to a delayed incoming flight he was transferring from). In flight service was great. Although food or beverages are not provided, you can buy them on board, and they are not that expensive (given that the cost of our ticket was $550 less than the next cheapest return ticket to Amsterdam)! We ended up buying food at the airport in advance. Although the planes are quite small, they were very new. I have a fear of flying, so to me that was very important.

✅ Trip Verified | San Francisco to Frankfurt. Worst airline, horrible customer service. I bought my ticket to Frankfurt in October. I called WOW air to verify that I wouldn’t have to reserve my seat online that it can all be handled at the airport, because when I tried to reserve online it would cost me $200 extra for regular seat. I come to my flight on time get my baggage checked in (paid extra 80$ for my baggage) and get told what gate to go to, I go thru TSA and get to my gate to have my ticket scanned and to get told that there is no room on this flight and I would have to rebook! How does that make any sense I have no idea! I requested a full refund. Waste of your money. And when you try to solve a problem and figure out how to not be stuck at the airport all day the workers don’t even know how to do their job and help you. Just tell you what they can’t do.

✅ Trip Verified | Amsterdam to Los Angeles via Keflavik. This review is after my second time flying Wow. The first time my flight was great. My second time was challenging to say the least coming home to LA. After Security I had to walk to the furthest corridor to reach my gate. Once there I noticed that the flight was delayed by 40 minutes. After 30 minutes of sitting at the gate, the flight had a gate change. Now we have to walk to the other side of the airport. We reach that gate My flight from AMS-KEF was delayed again an additional 20 minutes. My original flight was due to depart at 10:50 and the new departure time is 12:15. Once on board the cargo hooks were not working. Maintenance had to come and fix that issue prior to us taking off. The pilot said it can be anywhere from 5-30 minutes. The passenger were irate because WOW cancelled a slew of flights the previous day for some non existent storm. When we departed AMS it was well after 1pm. My connecting flight to LA was departing at 4:00 and my flight from AMS-KEF was 2 1/2 hours. We arrived in KEF at 3:15. We didn’t pull to the gate instead we departed the plane in the middle of the air field and took the shuttle to the terminal. Plus I still had to go through passport control. When I looked at the monitor upon entering the terminal the LA flight was on “final call”. I made the flight to LA, and landed safely.I pulled my bag from the baggage carousel and attempted to pull up my handle and it would come up. I looked at my bag closer and I noticed snow and mud marks on my bag. When I checked my bag in at AMS my bag was fine. I wasn’t quite sure what to do, so I tweeted WOW Airlines asking them what I should do and till this day 2/2 they never responded to me. I left LAX and proceeded to call WOW the next morning. I had the rudest customer service rep. As I am explain what happened he is cutting me off and is just plain rude. I asked to speak to a supervisor he told me that they were busy. I told him I could hold and he said that wasn’t possible and hung up on me. I called again and he answered again I told him I have all day to wait. It was 5 am in LA (clearly I had all day). He hung up again and this time I was pissed. I called the ticket customer service and explained my situation. I asked the representative for WOW corporate address or phone she wouldn’t give it out. I then went to my public twitter that has about 500 followers and stated my disservice and surprise surprise someone responded. I called the baggage claim department again and the same person gave me a number for LAX baggage claim. I called the number and the number was out of service. I called again and he finally sent me a claim form. By this time it was about 7am. I filled out the form and sent it back. A few days later I received an email from WOW stating that my bag looks “fixable” and to take it in. If it’s not fixable then submit a letterhead from the luggage repair shop stating such. I took my bag in and the metal located inside the suitcase was busted. My bag is not fixable. I sent in the documentation and they still will not honor it. I will never fly this airline again!

✅ Trip Verified | Toronto to Brussels via Keflavik. If I could give WOW less than one star, I would. I will start off by saying that WOW give you nothing - even water costs money. We were fully prepared for this, bringing our own meals. Our problems started with a three hour delay as the plane was stuck on the tarmac with us in it. They didn't even give us water during this time. As a results we missed our connection to Brussels. WOW did put us up in a basic hotel, but the hotel was not infant friendly (i.e. no pack and play!). As a result of these delays, I missed my business interview. To top it off, they broke our baby stroller. We reported the damage in Brussels upon arrival and filed a claim with WOW. Surprisingly, they said the broken stroller was not their fault as we had "not packed it properly". We always bag our stroller and have never had issues on other airlines. Do not travel with WOW air.

✅ Trip Verified | Needed one way Tel Aviv - Chicago, and at $119, even adding the $90 for luggage/carry-on/seat selection to make it $220, WOW air just can't be beat. Not even close. Easy enough to bring food and water and entertainment, and they are very upfront about it, so I don't understand complaining about that. On the plus side, flights left and arrived basically on time. Newish planes. Luggage arrived. Small airport in KEF, relatively comfortable, easy connection, Working outlet by the seat. I've had a lot worse. But it is sitting on a A321/320 seat on a very full plane for 8+ hours and again for 6+ hours. If you're good with that, it's a reasonable experience. And if something goes wrong, you're pretty much on your own.

✅ Trip Verified | Keflavik to Boston. Worst customer service I have ever experienced. I paid for the XXL leg room as I was traveling with a lap infant, the plane was over 3 hours late, had to stand in gate hallway for over an hour, then the plane we were bussed to did not have the XXL seats! I've been trying for weeks to get a refund for the extra amount I paid for XXL seats. Customer service hotline has taken over 2 hours to finally speak with someone, and then when I spoke to a person she told me to email the complaint with image of boarding pass. Received an email 2 weeks later that I could tell was automated and basically said sorry for the delayed wait time "if you still need assistance relay to this email." Absolutely disgraceful. I will never fly Wow Air again. Worst airline I have ever flown.

✅ Trip Verified | Extremely bad experience with WOW! I called to cancel my booking 20 minutes after booking it and they refused to refund me. They said that the reason I'm not eligible for a refund is that I paid in £ not $ but I live in the UK and when I pay with my card over the internet, I have no control over the currency it's paid in. They also refused to put me through to a manager and hung up on me. Stay clear of this company. I've never heard of them but as far as I'm concerned they are a scam and I will be taking this further to get my money back.

✅ Trip Verified | Miami to Keflavik. My flight was delayed and then our connecting flight was canceled, therefore they denied us boarding. We were instructed to call customer service as there is no physical help desk, but of course no one answered. Many people were in this same situation. I filed a claim for tours and hotels booked, but they were dropped as well. No compensation was given.

✅ Trip Verified | Toronto to Berlin via Reykjavik. We flew to Berlin with WOW November 30th, 2017 with a short layover in Reykjavik. I checked a suitcase and paid the fee. The suitcase arrived in Berlin 24 hours later with a red sticker, indicating it had been opened at customs. The problem was two brand-new items, Christmas gifts, were missing from the suitcase. When I informed WOW of what happened, I got a polite response about how sad the felt and for me to contact the police. They could not prove anything. They were responsible for my luggage since they charged me a fee to take it. If I ever need to check-in luggage, WOW will not be the airline I'll fly with. They don't take responsibility for your luggage and obviously some people open suitcases and take/steal passenger's belongings. So be aware of that, if planning to check-in your valuables with WOW.

✅ Trip Verified | WOW air definitely managed to wow me to the fullest by offering the worst flight experience in my life. I was flying from my vacation in the US from Baltimore to Amsterdam with a stopover in Keflavik airport. We got on the airplane in Baltimore without any problem and never expected what was about to happen. After all passengers were on board the captain announced that they have hard time closing the luggage door of the aircraft. He said that it is not supposed to cause any serious delays. After waiting for one hour on board the captain made another announcement that the door is still stuck and they need to find some equipment with hot water to unfreeze it. In the end, we stayed for 3,5 hours on board waiting for them to fix the luggage door. Upon arrival to Keflavik, we were just told to go to the meeting point to receive further information as all flights to Europe by WOW air left without waiting for any passengers who flew from the US or Canada. We waited for 8 hours for any information to arrive without any support or assistance from WOW air. No food or drinks were served, no communication was done whatsoever. In the end, after 8 hours of waiting, all people who missed their European flights were told to fly to Brussels instead and take a bus to their final destination. When we got on the Brussels airplane, we were told two things. First, we will fly with a stopover in London. Second, we need to leave the airplane because UK is not in Shengen so we need to pass the passport control. In the end, our trip took us 28 hours to get to Amsterdam from Baltimore with a total delay of 18 hours. I would not recommend to fly with WOW air even if they offer you a ticket for free. The only reason to fly with them is if you really want to have this WOW feeling that they guarantee with each flight.

✅ Trip Verified | Pittsburgh to Keflavik return. The checking had no line at all so that went very smoothly. The flight attendants were pleasant and professional. The seats were small but we flew the cheapest seats possible. The flight was quite pleasant. The pilot kept the seat belt sign off for most of the flight. Much better than domestic US airlines. The flights in both directions were very late. Since we did not have a connection that was not an issue. But other passengers were very concerned about making connections. The return flight was overbooked but I guess enough people chose the free round trip voucher so no one was bumped from the plane. On returning to Pittsburgh the baggage was very delayed as the tugs were stuck in the snow and could not get the baggage to the terminal. But that may be the ground crew and not WOW's fault.

✅ Trip Verified | Paris to Chicago via Rekjavik. I am highly disappointed with this airline company. This flight has been cancelled last minute and the communication was super bad. They couldn't put me in another flight before January, 16th (at least!) so they offered me to change the arrival destination. I did it for Boston, thinking that they would take in charge the ticket from Boston to Chicago. They didn't. They provided me a hotel in Paris. I didn't need it so I let them know, thinking that the price of the hotel that they didn't have to pay could cover my plane ticket or at least, a night in Boston in case of a night stopover. Despite all these efforts, nothing is done to help me. I am now 4 days late on my agendas, and I have to pay for another unplanned ticket. Plus, since I didn’t know if the flight would be canceled or not, I have to buy a hotel night in Boston as well. The communication is really bad, slow, not effective, nor helpful and definitively not reassuring for their customers. Then, finally the flight arrived but not without any trouble either. The flight from Paris to Iceland has been delayed for more than a hour, I had less than 15min to change, go through the security check and arrive at the opposite part of the airport for the connexion. After a cancellation, you can’t even imagine the stress this late arrival has generated ! And obviously: no communication from WoW whatsoever. The personnel on board told us that we will have time to go to the plane no problem : I had to run like crazy and to beg a security agent to let me pass in priority. Is that “no problem” ?! Final point, the confort on board. Take the larger seat! It is needed if you don't want to spend your flying time with your legs stuck into the front seat. There is absolutely no place to put your legs, your arms, nothing. There is one plug for two. Very convenient if your neighbour already uses it for his/her computer, phone or anything else. Don't even imagine to have a TV for your transatlantic flights. It doesn't exist! Flying with this company is just a real nightmare, very long and boring! I hope you bring your own bottle, because event a glass of water isn't free. After that, just do what you want and pray for a safe and easy flight if you choose this company. That is the only solution not to get to many troubles!

✅ Trip Verified | Reykjavik to Boston. Horrible customer service, our flight was delayed an hour and a half which made us miss our connecting flight and had to find our own lodging in Boston for the night. They were rude over the phone and said they would not help us because our flight was delayed less than 3 hours and they were not responsible because our connecting flight was booked they another airlines. Will never fly with them again.

✅ Trip Verified | Do not fly this airline. I have flown from Baltimore to London with a layover in Iceland once a month since November. I am currently sitting in the Iceland airport yet again due to my flight being late causing us to miss our connection. Of my nine flights with WOW all nine have been late and in one instance overbooked causing me to stay a night in Iceland in route to going home. WOW does nothing but tell you they don't know and have accommodated you with the next available flight. My recent issue is my flight from Baltimore to Iceland was delayed due to late arrival. We made up time in the air only to find out our flight left on time ten minutes prior. They held our flight for late arrival in Baltimore yet for over 60 people going to London they couldn't do that for us. This airline is a joke and isn't worth the cheap flights.

✅ Trip Verified | Reykjavik to Newark. WOW air definitely does offer a cheaper alternative, which is the only reason anyone would ever fly it. They don't give you water on the flight and there are no screens unless you want to pay a lot to rent an iPad (don't waste your time, it will have like 4 movie options on it). They charge an arm and a leg for luggage, even just for carryon (only one small personal item is included). But you know what you're getting and the point is that it's a value airline. But, I will never fly them again and the reason is that they have the worst customer service I've ever experienced. Their system denied me from online check in and would not let me add my checked bags in advance of the flight. So when I got to the counter and let them know I had tried to do this, the attendant said he had to charge me the desk price but if I wrote an email to them, they would refund me the difference (it's cheaper if you pay before you get to the airport). So I do this and attach documentation of the receipt and instead of refunding me my $20, they refused. Even though it was their fault and I was misinformed by their employee, they would rather lose a customer than return $20 to me? I wrote them back nicely asking again if there was anything they could do to make it right (future bag voucher maybe?) and they said no and I wrote one last time and they have since ignored me. It's just absurd that they aren't willing to bend on such a small amount, but out of principal, I will not be giving them any more of my business. It's not worth it to fly with a company that doesn't care one bit about service or their customers. When you add the outlandish bag fees, the prices don't end up that much cheaper than IcelandAir anyway. Save yourself the headache and terrible experience and fly something else!

✅ Trip Verified | Berlin to New York via Keflavik. This airline will suck all of your money out with hidden fees. You have to pay for carry-on bag, all checked luggage, your seat and even water on the plane. I was absolutely shocked when I was charged $4.00 on my 11 hour flight for just one water. After booking my flight for the advertised price of $350 from Berlin to New York, the overall end price I paid was about $800 after my check-in luggage and carry-on bags. The worst part of my experience was during my first leg from Berlin to Iceland: I had walked onto the plane that had obviously not been cleaned from the previous passengers. I go to my designated seat and there was baby-puke in front of my seat that smelled putrid. The flight attended simply poured some detergent over the mess and did not offer to move me to one of the free seats located in the exit row, since I had not paid for an exit row seat. Overall, I highly regret not going with better-rated airline. You do not get what you pay for on WOW.

✅ Trip Verified | Gatwick to Miami via Keflavik. Very poor online systems. Kept showing errors. Customers service not answering phone call at all. My emails response just went missing in action. Tried Facebook messenger to no avail. I am still trying to add a carry on baggage but system is down and each time I go back it double up the charges - not straight forward at all. Been trying for 6 days. Such a hassle and so stressful.

✅ Trip Verified | This is supposed to be budget priced airfare but is nothing of the sorts, in the end the price isn't even competitive comparable to other available airlines with same departures. So I travelled with WOW air on return from Copenhagen to Toronto with a layover in Reykjavik both ways. The price could have been half off with another airline, that granted has a longer layover than WOW. That being said, double the price of other airlines, with WOW does not include luggage which was another 180 dollars. On board services are so cheap, which would be alright if the same could be said of the ticket prices. Not even a complimentary glass of water on a 6 hour flight. All four flights in the course of my travel was delayed, with the final destination so late I missed my transport home costing me an additional 30 dollars. To top it all off I just arrived home without my luggage because WOW air displaced it along with about 15 other fellow travellers from the same arrival. They will send it to me if they find it, I dread hearing they lost it because I cant imagine they will not try to screw me out of due compensation. Deplorable business practices.

✅ Trip Verified | Flew Los Angeles to Keflavik and Amsterdam. WOW air is a terrible airline. The airplanes beside cheap seats don't have anything else. No monitors, no UBS port, nowhere to charge your phone etc.. Asked for a cup of water and was told I have to purchase a bottle of water for $3. The economy seats are extremely thin and lacks cushioning so they are very, very uncomfortable. They invest minimal in a plane so that it just takes off and drops you off with nothing else to offer. I had a bad backache when I arrived at my destination and it impacted my entire trip. I will never fly this airline as their goal isn't customer satisfaction but just to drop you from point A to point B in horrible seats.

✅ Trip Verified | Baltimore Washington to Stockholm via Keflavik. Leaving Baltimore/DC the flight was delayed by 3h due to the fact that WOW didn’t have equipment to de-ice storage hatch of the aircraft. So we missed the connecting flight in Keflavik. In Keflavik was a full chaos, with little competence to organize new flights or even queuing: wrong info, wrong lines, waiting w/o information and so on. Finally received hotel and food vouchers (to a budget hotel of course). When needed to leave to airport the next morning, the bus picked us up at 2.00 am! That’s 5h before our flight! Well, the bus was of course 30 min late, but hey, it’s ok at 2.00 am to wait in vain. At the airport we were checked to Copenhagen. Not to Stockholm where we were heading to. The person at the desk was super hostile when I said we needed to get to Stockholm, not Copenhagen. She just ticketed us to CPH. So, finally got the connecting flight to STO, but we needed to take the luggage out in CPH, check them again, go through security and so on. Not nice when my wife goes with crutches and we’ve 3 kids with us. Never, never again with WOW. When things go south, they only have a phone number to call, but nobody on the ground. Guess how long it takes to get through in the phone?

✅ Trip Verified | Baltimore to Reykjavik. Rock bottom low cost. Flight was nearly 3 hours late leaving due to cold-weather problems closing cargo door. (WOW's hot air blower was "broken" and at least 2 hours were spent trying to find a loaner from another airline, ultimately supplied by Southwest, with passengers onboard.) The seats are so uncomfortable that by the time the plane finally took off, remaining seated was already unbearable. Minimal leg room (tall people advised to choose another airline because knees literally will not fit in a normal position). Seats "recline" very slightly (given the short distance between seats, more would put the headrest in the face of the passenger in the seat behind). Seats also quite narrow. (The older aircraft on the second leg of my journey - Reykjavik-Barcelona - which was shorter, had more comfortable seats, oddly enough.) Lots of purple and cute slogans on everything to make the airline seem young and fun, but no amenities without paying extra. No anything without paying extra. Checked bag ($64.99), carry-on ($69.99). Note that passengers can bring one small "personal item" (purse, backpack, computer) and that an additional carry-on is extra in keeping with the low-cost tradition. Cabin crew grim, no doubt the flight is an ordeal for them as well. By the time you factor in all the extra charges (luggage, food, entertainment, even water), the ticket price is not that much lower than a full-service airline. Anyone who can afford to pay a little more and wants a comfort level somewhere above endurance should avoid this airline. Shudder to think of flying from the west coast to Reykjavik would be like.

✅ Trip Verified | My wife and I travelled from Pittsburgh to Frankfurt via Keflavik. Once we arrived in Frankfurt, my wife’s luggage was missing and we issued a lost luggage claim. We stayed in Germany for 4 days between December 28 to 31 and then travelled to Thailand. During this time, we were referred to different contract parties, none of which seem to take any accountability or initiative. The luggage was delivered to our German address 2 days after we left Germany and now we are in Thailand without knowing whether we we get the luggage delivered to Thailand or not. WOW Customer service is useless and the contractors that WOW is using in Germany have no clue what to do and how to communicate with each other. So, if you plan on checking luggage with WOW air, there seems to be a high chance it is getting lost and then it seems almost impossible to find out what is happening.

✅ Trip Verified | Los Angeles to Keflavik. You have to pay for a carry-on and there’s no point in spending extra on priority boarding, etc. because the airline separates “priority” from the general boarding line yet still lets both board at the same time! It’s disappointing that as a low-cost airline they do not offer free food or drinks to their customers. Overall, would not recommend, it would be best to splurge a bit more on a better quality airline.

✅ Trip Verified | Baltimore to Barcelona via Keflavik. I purchased a ticket 11/15/17, and before leaving the website noticed that the bag for which I paid on the outbound flight was not charged for the return flight; the new charge was absurd, so I called WOW air to cancel under the 24 hour rule (tickets purchased for a flight 7 days or more out are refundable per USDOT regulation if purchased on wow air US website (in this case) and cancelled within 24 hours). They agreed to cancel and refund. That was the easy bit. DOT regs require a refund to my credit card in 7 days. After intervention they finally paid up on 12/21/17. WOW air states that all tickets are non-refundable on their site; this is not the case as above; in addition, they seem to require refunds for taxes and fees to be requested separately as they have language that requires that refund request to be made within 30 days of flight. Finally, their online agents have no idea what the status is of your refund - they continue to tell me now after the refund has been received that will (again) receive it in the next few days - as they have perhaps a dozen times already. As it appears many others have refund issues here is the address of their registered agent for service of process: The Corporation Trust, Inc, 2405 York Road, Suite 201, Lutherville, MD 21093-2264. File in your small claims or local district court, then have the airline served at that address. That may get their attention.

✅ Trip Verified | San Francisco to Amsterdam via Keflavik. It is absolutely horrendous to fly with WOW air. The seats are paper thin and there is no screen or any in-flight entertainment in order to cut cost. In addition, on a flight of 9 hours from SFO to KEF and from KEF to SFO, the cabin crew did not serve any beverages. The food costs money and the airline did not carry enough of the food so it was sold out. I will never fly this airline again and this airline should really go out of business.

✅ Trip Verified | Montréal to Berlin via Keflavik. The luggage did not arrive to Germany. When I contact the airline I was told that it is the responsibility of the airport to assist me in the process for the first 5 days. The airport tells me to contact the airlines. I still have no idea where my luggage is and do not know when it will come. I've emailed the airlines several times that I will be leaving Berlin within 72 hours of my arrival and that I need my luggage. No response. Absolutely terrible experience. Will never fly WOW air again. Do not advise. Save your money and mind.

✅ Trip Verified | Wow air makes Ryanair look like a first class experience. Whatever you do, do Not book WOW air. I have never experienced such a poor customer service in a modern airline. WOW air is not on time, Ever. You miss your connection and get stuck in a hellhole hotel for 24hrs without help or news. I don't feel the crews to be professional and staff at airport are rude. Boarding 1h late, and then 30min after every one is in, remark you need de-icing and add an other 1h30 to delay? Our flight was delayed 3h, closed inside aircraft. Missing connection and WOW air didn't have a same day solution.

✅ Trip Verified | Newark to Berlin via Keflavik. Never again will I fly with them. Bad organization, no communication, passengers are left to handle problems all by themselves. I’m stuck in the middle of nowhere and I don’t know when I’ll fly to my final destination yet. Lost my luggage, didn’t inform me how to get to desk, when I was there I was given little to no info.

✅ Trip Verified | Keflavik to Gatwick. They have charged me £74 for cabin bag where you can take the same cabin luggage in other budget airlines for free. The staff who was charging me for the bgg he was like "either you pay the money or leave you bag". No courtesy whatsoever. I would never fly with WOW air nor recommend anyone to fly with them.

✅ Trip Verified | Toronto to Frankfurt via Keflavik. Don't waste your money and fly with this airline. Absolute worst customer service! I was forced to pay $200 at the airport for luggage I wasn't allowed to take on board. On top of that they tried to make me pay $400 at the gate for an extra carry on until they decided they just didn't want me on the flight and offloaded me with no reasoning. Even explaining to customer service and writing several emails my claim was denied because of their "policy" that wouldn't have been followed had I payed the $400 extra that they wanted!

✅ Trip Verified | Paid and reserved seats weeks before the flight only to find that they weren’t reserved at all, had no apology and no explanation. Customer service was horrendous, we were told to “take it up with Wow” nothing could be dealt with face to face. WOW representatives laughed at us when we explained we had booked seats. We were made to pay for hand luggage even though we were told we were allowed 10kg at no cost. Our flight home was cancelled and we weren’t informed! Had to come home a day early! Spoke to 4 different representatives who couldn’t even get my email address correct despite me spelling it out. All staff are incompetent, rude and unhelpful! When boarding passes were printed two of us were booked into the same seat. Pay the extra money and go with a decent airline! Our trip to Iceland was cut short by a day due to WOW’s absolute incompetence and terrible customer service!

✅ Trip Verified | Flew Chicago to Frankfurt via Keflavik. Cheap flight sounds great, except it’s not actually cheap. Once you add on charges for baggage, seats, water on board, etc., it’s about the price of a standard ticket on a quality airline. (Plus they didn’t actually reserve the seats I paid $20 for, even though I have the receipt). Amenities on board are atrocious. No Wifi, no inflight entertainment (except an iPad you can pay $25 for that features 10 movies from 1992), no USB ports, you even need to pay for water! My flight was delayed twice in one week causing me to miss my connecting flights both to my destination and back by 5 minutes. Because they are not a member of an airline alliance, my only options were to wait until the next day and stay in a shared hotel room or rebook on another airline for $600 which they couldn’t guarantee I would be reimbursed for. The general apathy and lack of communication provided by the staff is abhorrent. The least they could do is apologize and help direct me. They were positively clueless! Spend a little extra and book on a respectable airline that values their customers and maybe you won’t be out $1200 (in addition to the cost of the “cheap” tickets).

✅ Trip Verified | Dublin to Toronto via Reykjavik. Never fly with this company. Sold out too many tickets and got short with the seats. So they decided to cancel my ticket. Send me an email with an option either to change my flight for the next available, which was the following day (but it wasn’t an option for me as I have to go back to work that day) or refund my money! Then I called another customer agent and he told me that it wasn’t cancelled and I can fly on the original date. After I received another email saying that it was cancelled. They didn’t pay for my extra expenses (hotel, taxi, phone calls talking to them on the phone). Would have not given them even 1 star in a rating but there’s no such an option.

✅ Trip Verified | Before making the purchase, people have to read the airline's policy on checked baggage / entertainment / foods. You get the basics - flights, and you can bring your back-pack on board (it's weight is not even specified, only the dimensions). I have read hundreds of bad to terrible reviews on this airline, and I came to the conclusion that people don't realize what a low fare airline is. First of all, I have to praise the ground services staff, working at the check in for WOW, as I have witnessed both in Miami and Berlin, how offensive and rude the travelers are, pushing the staff to let them bring an over-sized (by WOW standards) bag on board free of charge. The logic behind this is: If you have to be in Miami for a conference on Friday, you would probably not risk on taking the WOW air on Thursday, as they only fly twice per week. This means if there is a mechanical problem with the plane and they cancel the flight, they are not going to reroute you, and you are going to miss the conference. WOW will offer you a refund, or travel after 3-4 days, IF there is space. To make it on time, you have to pay more and pick the "classic" airlines, which are part of the alliances and can take you to your final destination on time. Having purchased the tickets, and having read all the terrible reviews, I have been following on WOW flights stats for flights from Reikjavik, and saw that in average, they only cancel one of their flights out of a hundred. Of course, the people who complain are always those who were on a cancelled flight. That said - if you want to travel cheap and don't care if, in worst case scenario, your travel dates will be switched by few days, take WOW. We have enjoyed - the air-crafts are new, staff are great, and you can't beat the price!

✅ Trip Verified | London to Baltimore via Keflavik. This airline keeps getting worse and worse. For a few years, they offered the cheapest flights from the DC area to London. You had to deal with 1. No free food/drink (not even water) 2. A short stopover in Iceland (I actually prefer this) 3. Extreme limitation on carry-on, and big fees if you do not comply. I learned to bring water/food the hard way, I learned to bring a small bag the hard way. These are in your control as an inmate on WOW air. Unfortunately, not much else is. On my 3rd or 4th (and last) flight, the bag I always took for free suddenly no longer qualified. This was a surprise to me, and as there was a big checkin line behind me, I kind of panicked and paid the fee of 50+ pounds that brought the total cost above competitors (WOW has been getting less competitive, and is no longer always the cheapest option, even without extra fees). Before boarding, I consolidated my luggage, rechecked in and was told I could be refunded via the website. The only contact on the website is an email. They were quick to respond to my email, but just with a cookie-cutter 'we do not offer refunds' - depite what I was told. I re-explained the situation and soon they just stopped replying. There is no phone number on the website, I later got it on my return journey when checkin attendant opened a safe, and ripped off a number from a sheet with the number written on it like 50 times - like some kind of interest flyer. I called them and the phone operator was just as impossible to deal with - no refunds, despite the fact that I rechecked in and was told I could get one. At the end, he told me to have a 'wow day.' This seems trivial compared to what other reviewers have had to deal with. This airline grew due to being legitimately cheap, but now that they have become a big player they A. are becoming almost as expensive, while retaining all the extra expenses and B. Do not care about customer service. Not flying with them any more. PS. Both of my flights back had delays on the ground because someone didn't show up. The person sitting next to me on the flight over ordered 2 pizzas and 2 beers for over $30 - the pizzas looked like the cheapest frozen pizzas you can buy at a supermarket - about 5 inches diameter. No inflight entertainment unless you rent an ipad for 25$

✅ Trip Verified | I decide to book with WOW air since it was this only one available for the hours I was planing to fly from Los Angeles to Keflavik. Honestly, the price was about $100 less than any other and I thought it was a great choice but in the end you spend way more. Each drink is about $4. in between $8-12. Any snacks $4-6. If you add up what you would pay for in a 9 hour fly it’s a realization that this company is actually more expensive than any other airline around. I’ll personally stay away.

✅ Trip Verified | San Francisco to Reykjavik. I booked my flight to Reykjavik on May 2017 to meet in there with our friends we didn't see for a long time. The flight should happen in November this year. I was quite excited about this trip as it might provide me with completely new experience in combination with good memories and warm reunion. The WOW kept keeping me informed through the email about options for my upcoming trip and sent me reminder 48 hours in advance offering to do online check in which followed with the reminder via SMS for the same. By some technical reasons I wasn't able to do it deciding to do at at the counter in airport. Now you can imagine what a shock I experienced when I arrived to SFO and found that my flight doesn't exist! I immediately tried to contact their customer service and found that flight "was cancelled by technical reasons in August". The clerk in the customer service mechanically was repeating that the cancellation notice went to every passenger in between August and September. I checked my email where other notification were sent and didn't find any cancellation notice (email) not in the main inbox nor in the spam folder. Besides - why on the Earth they were sending check in notifications if the flight was already canceled. My request to re-book flight was declined as well as I was informed that WOW doesn't assume partnership with other companies to back up the flight. So WOW canceled my flight w/o notifying me in advance. I don't care what their operators say - I didn't get the cancellation into my email inbox. WOW used my money for the cancelled flight w/o any commission between August and November. I lost hotel money which is too late to cancel. Travel insurance will be questioned as they keeping claim they sent cancellation notice. I'll stay away from WOW as much as I can even if they were last air carrier on the planet.

✅ Trip Verified | Keflavik to Copenhagen. There is something in WOW Air that I don't like and it doesn't meet my expectations, but they provide a safe trip and that is enough for me. I had a trip to the Iceland in the last summer and I had bought cancelation protection which I had supposed that would allow having a refund, but I was wrong because they had mentioned on their website that cancellation protection is for the case of serious illness or loss of close relatives and I hadn't read it carefully. when I wrote to them, they refunded just the airport tax. Although I think they need some improvements on some issues. Their airport check-in time was short and they closed the gate very soon. Their baggage dropping process needed extra check-in similar to complete check-in process, meanwhile, I had checked-in online before. Their ground service is not very friendly and helpful. Flight attendants are helpful and friendly.

✅ Trip Verified | San Francisco to Gatwick via Keflavik. The worst company that I ever deal with, they make move my allowances from my back pack to my luggage and later they suspiciously lost my luggage. Now they don’t want to take responsibility for their negligence and want to give the third part of my losses. They took eleven months to answer me after I expended hours trying to reach them by phone and by mail and they tried to said that was my fault for carrying expensive goods with me. I am not the only person with this problem, at least 20 more in the same situation than I know because “They block your account and delete or spam your posts in their website” because they don’t care about your losses. The most dishonest company I ever deal with.

❎ Not Verified | Baltimore to Copenhagen via Keflavík. I booked the flight with a 3rd party for WOW air which I don't recommend. You should book directly with WOW. Because of the third party WOW will not do anything regarding your booking until the night before the flight when you will finally be granted access to confirm. I read a lot of bad reviews regarding WOW, so I started trying to cancel my reservation and book elsewhere. WOW has a policy that you can cancel with 24 hours with no penalty. But, if you book with a third party they don't honor WOW policy. I paid for a carry-on $54 before the flight and I paid for my seat also. I did not want to be stuck in a middle seat. I did not find the seats that uncomfortable. The thing to do is strictly follow size and weight requirements. I was extremely apprehensive because of the negative reviews. I followed all of the rules and had no problems at all. It is true that you are not offered a beverage or anything, and that you have to have a credit card to purchase anything. The prices of the food was approx. $2 higher than the high prices in the airport. I brought a sandwich, water and juice from the airport which was costly. I would fly WOW again. I was going to be gone for 3 weeks so I needed the extra bag.

✅ Trip Verified | I booked my flight from San Francisco to Reykjavik on May 2017 to meet in there with our friends we didn't see for a long time. The flight should happen in November this year. I was quite excited about this trip as it might provide me with completely new experience in combination with good memories and warm reunion. The WOW kept keeping me informed through the email about options for my upcoming trip and sent me reminder 48 hours in advance offering to do online check in which followed with the reminder via SMS for the same. By some technical reasons I wasn't able to do it deciding to do at at the counter in airport. Now you can imagine what a shock I experienced when I arrived to SFO and found that my flight doesn't exist! I tried to contact their customer service and found that flight "was cancelled by technical reasons in August". The clerk in the customer service mechanically was repeating that the cancellation notice went to every passenger in between August and September. I checked my email where other notification were sent and didn't find any cancellation notice (email) not in the main inbox nor in the spam folder. Besides why were they sending check in notifications if the flight was already canceled. My request to re-book flight was declined as well as I was informed that WOW doesn't assume partnership with other companies to back up the flight. So WOW canceled my flight w/o notifying me in advance. I don't care what their operators say - I didn't get the cancellation into my email inbox. WOW used my money for the cancelled flight w/o any commission between August and November. I lost hotel money which is too late to cancel. Travel insurance will be questioned as they keeping claim they sent cancellation notice.

✅ Trip Verified | Montreal to Reykjavik. I had found out that my passport was expiring the night before my trip, so I had to get an emergency passport the day of my flight. I had a legal name change so I wasn't sure what name the passport office was going to issue me (since I didn't have my original legal name change document with me in Montreal). But I called WOW the night before my flight asking if I could change my name on my ticket and the lady informed me I could, within the next hour. I didn't change it that night because I didn't know what name was going to be on my passport so I had to wait until I heard what the passport office said. By some miracle, I ended up getting a brand new passport in 7 hours and when I called WOW again at 2.30pm (my flight was at 6pm) they informed me with new information that I couldn't make any changes to my flight within 4 hours of departure. Essentially, WOW airline's call centre is very inconsistent and had provided me false information that first time I called. I wasn't restricted to 1 hour, I realistically had up to 4 hours before my departure. Because of that misleading information, I was unaware of that time constraint and thus prevented me from changing my name and the airline crew denying me access. On top of that, the airline crew treated me with such disrespect, rudeness, no empathy and showed no effort of trying to help me find a solution. Basically they were blaming me for everything. Especially the supervisor. I had called the call centre numerous times to try and get any compensation, even if it was just to get on the next available flight, which is a reasonable request as other airlines would try to put their customers on next available flights even if you missed the flight due to something like lateness. I am shocked by the customer service this company gives. They don't care about you as a person and show no sympathy whatsoever. The customer care reps are trained to say the same line over and over again like robots, it's like you are talking to a brick wall. It took me an hour arguing with one person about wanting to talk to a supervisor, they wouldn't let me talk to someone with higher authority at all which makes 0 sense (what company doesn't let you talk to a manager?!) Once I finally managed to talk to a supervisor, they feed you nonsense about how they don't have authority to do anything. I find out later that this is not true - as they mention how other options would be mentioned to me if the airline was at fault. This proves that they have options and the authority to do something but they just don't want to. All this company does is lie to you so they don't have to pay anything. They wrote in my file that I talked to a senior supervisor in the Icelandic Headquarters which I never did. Then they listened to their call recordings and said that the lady I talked to on the first night informed me of the 4 hour policy! I remember that conversation crystal clear in my head and she had never mentioned anything about the 4 hour policy.

✅ Verified Review | Toronto to London via Keflavik. WOW air sells tickets under the guise of lowest cost carrier around. It is not true. To begin with, I paid $600 CA for a ticket to London. Not a bad price. But, then only a small carry on is allowed, no regular size carry on. Luggage is extra and it is charged per leg. So, if you are heading from Canada westerly, it means 2 legs, one stop in Iceland and then on to London. That's about $80 if you decide to bring a small roller luggage. Then, when you reserve your seat, closer to departure, there is a charge (varied) for all seats, depending on where you want to sit. Again, per leg. So, that added up to another $60, for the cheapest seats possible. They will not even provide you with a drink of water on their flights. A water bottle is $5. Dehydration on board, is a health issue, for an airline not to be aware of this is unbelievable. I don't know what they charge for food since I didn't buy any. There is no entertainment on board, which was fine for me. However, you can rent an iPad for $30 or so, again per leg. I doubt anybody rents one. Why would they if they are flying on a cheap flight? There is always a stop in Iceland, and their airport is small and not setup for many international flights coming in. They bus you to the terminal. The doors from outside open directly into the terminal. The end result, buy your ticket with Air Canada or British Airways. Just watch the prices, you can get direct fights at same price point. Oh, and by the way, you have to do everything on line. Book your seats, print your tickets, boarding passes, etc. Ok, if you are setup for but, some people may not have ready access to printers, and it's always dangerous to rely on the eticket. I was never able to access WiFi in the Iceland terminal. Oh, and they overbooked the flight and requested people to accept another flight. Long and short, I'm never flying with them again, not even to go to Iceland.

✅ Verified Review | A horrible storm hit Iceland on Sunday afternoon. We were required to wait at the gate for ten hours because they refused to cancel the flight from Keflavik to Boston. Had to take a bus to the plane and board by climbing stairs in the cold, wind, and rain. Seats are very uncomfortable. No refreshments provided, only for sale. When we got to Boston, the pilot announced that no checked luggage was on the plane. We all had to stand in a line at the Boston airport to fill out a form to file to declare our missing luggage. Very unhappy. Will never fly WOW again.

✅ Verified Review | Arrived home yesterday evening to Chicago (from Keflavik), via flight WW153, scheduled for Sunday, 11/05, but delayed until yesterday, 11/06. Following the cancellation of the flight, we were given vouchers to local hotels and unclear assurance that we'd hopefully be flying home the next day. We were then bused to the hotel, only to find that it was already too full to accommodate us. We were then bused back to Keflavik airport and received vouchers for a new hotel. As the buses came and went throughout the next two hours, it became abundantly clear that there was no plan for transporting us to the newly assigned hotel. We only ended up reaching the hotel because an airport employee not connected to Wow arranged for taxis to transport the nine or so of us and ensured the drivers were paid. We did not receive any confirmation of our rescheduled flight until the following morning. Moreover, we never received written confirmation of the bus that ended up picking us up from the hotel the next morning. We had been told the previous evening that it was tentatively due to arrive at noon, but it arrived at 11am, leaving some of us to rush at the last minute to board this bus. This flight, in similar fashion, was delayed by nearly an hour due to an argument between the crew and a passenger, concerning the tickets he had purchased for the flight. Overall, this entire experience indicates a lack of protocol, planning, and internal communication on the part of Wow air, which came at the expense of its customers.

✅ Verified Review | Keflavik to Chicago. This airline is such an abomination, I wish I were able to rate in the negative. They are very unprofessional, convoluted, and had the undertones of passive aggressiveness in all aspects of staffing. Anyway, flew out to Iceland from Chicago with some friends for a week excursion. The flight in was So/So, was somewhat in-different about there not being complimentary snacks/WiFi, but you get what you pay for. The flight back I ended up having a cancelled flight, blaming it on weather. Come to find out it was because the pilots hours were over on time. Many WOW flights went out later that day. Anyway 26 hours of waiting for the flight to leave, and rebooking flights for the connecting ones out of Chicago. We finally started boarding. Once on the plane, the attendants tried to feud with a family to try to get them off because WOW air overbooked the flight. Which in the grand scheme of things made us very late, and we had to yet again rebook connecting flights out of Chicago. Anyways this airline is a joke.

✅ Verified Review | San Francisco to Berlin via Keflavik. I fly with Wow Air every 3-4 months, not because I particularly like their poor customer service or their true lack of amenities (like movie selection or internet) but because they claim to have cheaper flights than other airlines. However, this isn't really true. Once you add all of their baggage fees, the cost is roughly equal to that of Turkish Airlines which is far superior. It's only for people like me- who often don't know when we need to return and thus can't book a return flight-- that it can work out in our favor to not lose money by missing a flight. My last trip, however, will stop me from purchasing a ticket from this airline in the future. Every time I fly, I use the last part of my hyphenated name, and I've never had issues. I do it because it's such an extremely long name that it generally doesn't fit, and I do it because it's so automatic now; I don't use my hyphenated name for anything other than legal documents and even then it's so rare. Wow air had never said anything. But last time, on a day when I had a ultrasound for potential breast cancer and was horribly sick with the flu, they barred me from my flight because my name didn't fully match my passport. I apologized and said it was an oversight on my part and asked them to change it. The young man who helped me was incredibly rude, making fun of me to his 2 colleagues as I broke down and cried, begging them to change it. They refused and continued to make fun of me. I demanded to speak to supervisor, claiming that their behavior was inhuman and that i deserved better and to be treated with respect. He refused. I showed him emails of 6 past bookings with WOW Air which contained only the last part of my name, like this booking. He refused. I begged, I cried, I yelled. It didn't matter. I lost so much money, stranded in San Francisco for 2 days until a check finally came through. I emailed customer service for assistance because their phone numbers weren't working (I called US and Germany). I called every day for 10 days. But no one answered me for 14 days. And their answer was short and incredibly disappointing. I emailed the other 6 boarding passes as proof, recounted the actions of their desk attendant, and begged them find me another flight. I said I was a loyal customer despite their poor customer service, and asked them to take care of me. Their answer "Your boarding pass did not match you documents. We are not responsible." Unbelievable. Never have I had an airline be so unwilling to keep their loyal customers happy. To see the humanity in their customers. All they see is dollar signs. They find any way to avoid responsibility. It's not the first time it's happened to me with them regarding bags or food or pricing that changes, but I always took it because of one-way tickets. I always supported them as an airline despite their poor quality of services and amenities. But not anymore. I will forever be a Turkish Airline customer now.

✅ Verified Review | Flew from Frankfurt to Reykjavik. We were really disappointed when they made us pay for our cabin bag. I have traveled around the world and truly never experienced, that you would have to pay for a standard size cabin bag, content of which would fit in a small backpack. Really, watch out, when you travel with WOW air, and don’t expect the worldwide standards of cabin bags to be recognized with this company.

✅ Verified Review | Really good experience with Wow Air. Flying Montreal-Berlin on October 18, coming back London-Montreal on October 29. Following the comments on the thread decided to fly only with the free item and a bigger carry-on bag (paid extra. On the way to Berlin, there was a delay in Montreal (they had to clean the runway) so we arrived late in Iceland (which was a problem since the layover was only 45m), fortunately they gave us an express access card to customs / border control and we were able to arrive to the connecting flight (thanks to the board for the suggestions, if I had checked a bag for sure it would have not arrived). The way back London-Montreal, the first leg was on time (London to Iceland) but the second one was delayed by almost an hour (they told us because of strong winds on Europe). Overall a good experience on my first time to Europe. Wow air is not an airline for everybody / every occasion (wouldn't have used for a business meeting / honeymoon or if you expect free food / free seat assignments / free bags). In fact if you're saving less than 100$ vs a traditional carrier (Air France / Delta / Lufthansa), go with the other airline - the perks are probably worth more (food / bag allowance / seat / entertainment). But if you're flexible on your travel and getting serious savings (in my case the ticket - even after the 140C$ paid for the bigger carry on bags was 488.21 C$ round trip - around 381 USD or 327 Euros), Wow air might be worth for you.

✅ Verified Review | 45 years of frequent flying, a lot of mixed experiences, and I would have never imagined that an airline like WOW could actually exist! This October, my flight from Berlin to Toronto via Keflavik (KEF) arrived at KEF late. Originally, there was a 65 minutes time period to make it to the next flight. Passengers were not allowed to disembark the airplane for an additional 15 minutes. Upon arriving at the arrival terminal (25 minutes behind the schedule), the direction signs advised that there is a 20 minute walk to the departure gate at terminal D. In addition, we had to go through a passport check line and a security check. Somehow, I did manage to make it to the departure gate in 25 minutes (20 minutes before departure time), only to find that the gate was closed! Not my first missed connection, so I kept calm. Knowing that the airline was at fault, I prepared myself for the inconvenience of a later flight and/or even an unwanted night in Reykjavik. Upon asking for directions to WOW's customer service desk, I was advised that WOW air does not have a customer service desk at KEF (its main hub!). Only a local phone number. I called and I spent 20 minutes listening to elevator music until my phone ran out of charge. All other WOW employees that I approached after that, rudely refused to even talk to me. Frustrated, I approached other WOW employees who were checking-in other flights and firmly demanded an answer. After a short phone call (presumably, to the secret location of their "customer service"), I was told (in a very rude tone) that WOW air only allows 30 minutes from the time of touchdown (and not actual disembarkment) for connecting passengers to arrive at their departure gate. This is notwithstanding of any delays on their airline's part, distance between terminals etc.. Therefore, I was told, the airline denies any responsibility with respect to my situation. With that she waved her hand in my face, ordering me not to utter any words and walked away as fast as she could. I was forced to purchase a ticket for Toronto from Icelandair at a full price of $1070CAD. During my one hour wait for my next flight at KEF, more than once I was told by the airport staff that I am not the first WOW passenger with that kind of experience! All of this could have been a run-of-the-mill missed connection story, and I would have put it behind me, if it wasn’t for WOW’s abhorrent, deliberately condescending and accusatory (obviously rehearsed) mistreatment of their passengers. Based on my online research after my return to Toronto and reading very similar experiences from other abused passengers, I have come to believe that my experience was not unique or a fluke, but this is part of a deliberate business model. A business model designed to shortchange their customers.

✅ Verified Review | San Francisco to Amsterdam via Reykjavík. WOW air don't serve water on a 9 hour flight, you can buy it for 2.5 euro (small bottle). Just to add, the flight was 700 CAD (as opposed to 800 by Air Canada) and it didn't include carry on luggage, only personal item. With an addition of the luggage (65 CAD each way) it already cost more. They don't allow to cancel the flight within 24 hours, they don't include carry-on luggage in a transatlantic flights, don't serve water for free, don't have any kind of entertainment on board and staff is quite rude and inattentive. It was my first and the last time I ever flown with WOW air unless I'm absolutely out of options. Do yourself a favor and avoid them at all cost.

✅ Verified Review | I boarded my flight in London Gatwick for my final destination of Miami, USA on October 25th 2017 at 10.55am. We had a four hour stopover in Keflavik, Iceland. The flight from Keflavik was about 40 minutes late in departing possibly due to the late arrival of the aircraft from a previous destination. The Gatwick to Keflavik was a fully booked flight and took a little longer than usual to board. On boarding my first flight I found my seat occupied. I asked the flight attendant to talk to the occupant and he did. I did offer to give my seat up but the other passenger declined. My seats were 20D & 46K respectively. No on board flight services were utilized on either flight. Both flights were handled with the utmost efficiency. I always fly WOW whenever I can. I understand that WOW in a discount airline and extra services are unbundled.

✅ Verified Review | Paris to Boston via Keflavik. Run as fast as you can as this airline will not deliver in emergency situations! They canceled my flight from Paris coming back to US from a funeral. I have 2 children and had to be home that day so I was pretty much forced to get on another flight costing me over $2,000 since WOW customer rep informed me there are no flights available next 5 days. When I complained I was told to file a claim. I'm beyond upset over the fact my claim was denied. Considering I saved WOW money on food, hotel and rebooking I get an email this is unclaimable? I have 2 little children at home, was coming from a funeral, got no delay but flight cancelation, then I'm told it may take 5 days before I can even get home! I can't even believe this is happening and customer is being denied just like that. It shows that customers satisfaction is not your #1 priority. I'm literally speechless!

✅ Verified Review | Flew Amsterdam to Los Angeles via Reykjavik. When I booked the flights, on June 2, 2017, more than three months prior to the journey, I paid a great deal additional for Business Seats. For some unexplained reason, my husband and I were bumped from the seats I selected at the time of booking (2G & 2E) and had to fly home in seats 36F & 36G, at the very rear of the plane, right next to the delightful toilet. We also had our seats changed on the flight from Amsterdam to Reykjavik. We chose XXL seats (and paid for XXL seats) but instead we were in seats that didn't recline. This was completely unacceptable. I would never have booked a seat on Wow Air, had I not been able to purchase the larger seats. This is a 9.5 hour flight and to be stuck at the back of plane is infuriating. Wow Air is ever ready to nickel-and-dime its customers for each and every tiny little upgrade, from blankets to baggage, yet when it comes time to fulfill its end of the bargain, it drops the ball. When we spoke to the gate agent upon our arrival in Reykjavik from Amsterdam today, we were informed that "Wow air has been doing this a lot lately." Not words that instill comfort or confidence in one's clients. Another gate agent actually told us, "We can't just bump someone from their seats for you." Well of course they can. It's exactly what they did to us. I urge anyone who is considering purchasing a flight on Wow air to seriously reconsider, especially if you're thinking of upgrading to the Big Seats. For roughly the same price, you can fly another airline, one that has its act together a bit more, and you'll actually keep the same level of seat you pay for. Good luck, Wow! Hope your trying-way-too-hard-to-be-clever marketing efforts pay off. But now that I've flown your airline, I think you're paying whatever low-level marketing team you've hired way too much and your logistics people way too little. Wow air has collected its last dollar from me.

✅ Verified Review | WOW air canceled my flight from CDG in Paris to BWI with a layover in Reykjavik. I received an email the day before saying my flight was overbooked and offering incentive to passengers who would re-schedule their flight. I was supposed to work the following day, so I did not take this. The day of, I showed up at the airport and signs said "delayed". After checking in for my flight and getting through security, I waited at the gate while passengers around me started receiving emails that their flights were canceled. Some passengers flying to Boston were very upset since this was the second day in a row their flights were canceled by WOW. No airport employees knew what was going on, and suggested we call WOW customer service. After calling, we found out all flights out of Paris from WOW were canceled that day. WOW gave the option of taking the next available flight or getting a refund. The next flight they offered was 8 days later, due to overbooking on flights before then from canceling flights 2 days in a row. They also offered a hotel voucher for only one night. I had to take a refund for my original flight (which was a low cost since I purchased so far in advance) and pay out-of-pocket for a new ticket on a different airline the next day. I was told by customer service that WOW was not obligated by law to provide me any other options for getting home. What kind of customer service is that? Spend a little more money on customer service, and maybe you won't have to offer flights so cheap for people to fly with you.

✅ Verified Review | Flew WOW air from Brussels to Reykjavik. Absolute nightmare. No transparency and simply not cheap once you add in all the surcharges they can come up with. Us as customers should avoid such airlines at all cost to not give them a chance. Paid 82€ for a carry on. Same price as my actual flight.

✅ Verified Review | Keflavik to Toronto. This airline is terrifyingly negligent. Three hours before I and my two children were supposed to fly to Toronto from Keflevik, they kicked us out of the check in line and off our flight telling us that our seats had been cancelled and moved to a flight two days prior. No explanation or apology, they just asked me to leave the line, as I stood there dumbfounded with my children starting to panic at my side. They finally provided me a local WOW number that I had to call and remain on hold for close to an hour before an agent got on and squeezed us onto the flight, 20 minutes before take off. They have since taken my complaint and ignored any follow up or accountability.

✅ Verified Review | Chicago to Reykjavik. Don't purchase any extras such as large seats as you will not get them. I purchased an extra large seat for $49.99. Big mistake! Don't do it as you will not be seated in a bigger space, instead you will be seated in a regular seat as everyone else on the plane. I emailed WOW about this, they said they would reply within 72 hours, and I never received anything from them. Unless you like paying for nothing and not having your emails responded, stay away from this airline.

✅ Verified Review | Los Angeles to Berlin via Keflavik. Our group of 7, including 2 seniors, 2 adults, and 3 children from LAX to Berlin this past week. All I can is that for the price, WOW air is a wow in my book. The only issue we had is that in Iceland our baggage was held because our layover was less than 24 hours. This was clearly stated on the WOW FAQ, but we missed it. As long as you know what to expect, there is no better value than WOW. The food on board is no more expensive than food we have purchased on US Domestic airlines, and was better quality. The only negative is that they can run out of things sometimes. The legroom was excellent and the seats were comfortable, but not luxurious. The aircraft was very clean and well taken care of. The in flight crew were excellent and very nice. No issues what so ever. For us the next best price for LAX to Berlin was $300 more per person flying Aeroflot with a layover in Moscow. For the extra $2100 it would have cost, we paid for our lodging and food for a week in Germany and still had money left to buy food to take on the plane. Advice: As long as you know what to expect you will be very happy. Make sure to read all of WOW's FAQ's and you will be prepared.

✅ Verified Review | Chicago to Bristol via Keflavik. Travelling with elderly Grandmother, disabled in wheelchair. Flt late from ORD to meet the connecting flight to BRS. They did not hold flight for a few minutes for incoming passengers. Incoming passengers dumped in meeting area. No information told to wait. Requested CRO assistance for elderly grandma, medical needs issue. Totally ignored by WOW ground staff, they left and did not come back for considerable time. Showed up and said next flight to Bristol, UK in 5 days. Again asked for CRO. Zero response. Wheelchair company staff at airport were great. Chasing the WOW ground staff telling them it was unacceptable. They too were frustrated with no response. It took 7 hours to get CRO response. Their CRO representative Open Doors Organization spent more time interrogating as to why she didn't have her own wheelchair with her and threatening she would not be let her on a flight. Disgusting! She arrived at Gatwick 8HRS later and was told she had to find her own way to her destination, that WOW would not accommodate her because she refused their alternative that was KEF to Gatwick, change planes to Dublin a further 9 hours in the wheelchair in the terminal and finally a 6am flight to Bristol. This is the best they could come up with. After great expense she finally arrived at her destination at 2.00am 16hours after her orginal arrival time. She was the lucky one. Numerous other passengers stranded. The only contact is their worthless call centre in India or social media where they delete your posts. Appalling service all around. Clearly violating the ACAA, although the representative of Open Doors Organization claimed no violation because there is no time frame that CRO assistance has to be provided? WOW and the organizations they contract with for services, ground staff and CRO representative are completely sub par. They do not care. Galls me that a non profit supposedly to protect disabled passengers contracts with this despicable air air carrier assisting them in flaunting the law. Never subject your family or yourself to this airline. They should not be allowed to operate.

✅ Verified Review | We booked our flights in April and only chose 'Business Class' because I don't fly well and needed a window seat at the front of the plane. Wow's 'Business Class' seats were available, indicating our rows 2 and 3 selections with window seats, and confirmed in April. A week before departure, without notification, I noticed that our seats were changed from the 3rd row window to the 25th row exit, no window - middle and aisle seats - for the long haul arms of the return trip! I called WOW immediately and was told the plane was changed and other people already had our 3rd row seats. But we booked 5 months ago - did everyone from rows 1-11 book before then? I explained I don't fly well and why couldn't someone else be moved 22 rows down the plane, no window, instead of us, who paid almost $1,000 more to be at the front. I asked for another flight. She said "sorry" there wasn't one. She said we'd get $47 back for being moved if we applied for a refund. Ridiculous! I emailed WOW that our involuntary downgrade was unacceptable and requested to be moved near the front, but I didn't get a reply to my email until after we returned to Canada. Even at the departure gate the airline rep. told us the flight was overbooked, with no hope of moving us near the front of the plane. The email response was "We would like to inform you that there is no Economy or Business class with WOW air, it is just the inclusions which make a difference." Because we were moved to an exit row, with extra legroom, they considered that "you have been provided with the seats for which you have paid for." But obviously not the location we paid extra for. They conceded that we didn't get quite the legroom we paid for, and will be issuing a $29.24 credit. The email next said "Moreover, we would like to inform you that booking WOW Biz does not always include the best available seat, it depends upon the availability." WOW air lured us into believing the only way to sit near the front of the plane comfortably with legroom, was to purchase their Biz Class seats, for which they clearly indicated on the plane seating diagram for our flight. Then they changed the plane a few days before departure to one with 2 less total seats, even though the flight was overbooked, and moved us 22 rows down, no window, and gave us $29 compensation for that.

✅ Verified Review | Reykjavik to Pittsburgh. WOW air is an absolutely horrible airline. Not only was my luggage lost twice for the first three days of my trip, but the customer service lied to my mother and I about being reimbursed for my belongings. I was told by a airline representative that this was the airlines fault, and would be reimbursed for travel and any items purchased as a result - only to be offered $25 USD per day it was missing. I actually had to complain to even get my baggage fee refunded - what a joke. My transportation to the airport was extremely expensive, however I needed my belongings for an Ice climbing excursion the following day and WOW didn't even have the decency to deliver it before I left for my trip. The clothes, boots and other necessities needed when staying in Iceland where deemed "of further use" to me, thus I received no refund. The issue is I only purchased these due to fault of the airline. My travel fee's to stores, to the airport, and inconvenience cost me well over $500 dollars and a day of my vacation in Iceland. I was told "if you are not satisfied you can contact the Icelandic Transport authority.

✅ Verified Review | My experience with WOW was disastrous. On my flight from Paris to Los Angeles via Keflavik, my flight got delayed (initially). After I was already in the boarding gate another customer (not a WOW Air representative) came to the gate and told us that any customers having connecting flights to the US except for a couple of locations wouldn't be able to make the connection and need to go to the front desk. So, I did, only to find out my flight was canceled. WOW didn't have any employee at Paris, so the representatives were third-party contractors who knew nothing, some told us the delay was due to a medical emergency, others due to overbooking, and others due to problems with the airport. It was a mess! Then they made us get in line again just to give us a paper to call WOW directly. After waiting for 40 minutes on the phone and around 1.5 hours to get my baggage back, WOW offered me to get me on another flight almost a week later (what a joke)! After spending several minutes discussing with this person over the phone I realized he couldn't do anything and I took their offer for a reschedule flight almost a week later. Then I was told to head back to the front desk (again) to get help on the hotel accommodations for which I had to wait in line (again). When I finally got there, the representative told me he didn't know if WOW could cover my hotel and meals, which was ridiculous because WOW put me on a flight 6 days later! So, I had to wait for them to get an e-mail from some mysterious people in Iceland to approve. I waited more just to find out that they wouldn't cover my stay and that every day I had to call WOW to find out if I was going to be covered (unbelievable). For that day at least, I was covered and I was personally exhausted after spending all the afternoon in the airport. Then the next day I found out that WOW would cover my expenses for that day as well. Then WOW changed my flight (again) to one departing from Brussels, and was told that shuttle from Paris to Brussels would be arranged for the day after (at least I was leaving sooner), just to find out around 9pm that my arrangements were canceled as well. WOW air offered me to put me on another flight, but after all that I had gone through, the uncertainty about covering my hotel expenses, multiple flight changes and 2 days being stranded, I was emotionally done because WOW doesn’t care about its customers and had zero guarantees I could get home anytime soon. So, I told them that I wanted a refund for my ticket. That same night I bought a last-minute ticket back home and submitted a claim to WOW to get a full refund for that ticket I had to buy. To my surprise (or not so much surprise at this point), I was told that my claim would be reviewed in 8 to 10 weeks! It's been almost 2 weeks and nothing from WOW Air. After this experience, I didn’t believe how terrible an airline service could be until now. I will definitely be avoiding WOW Air for the rest of my life, their cheap prices are not worth the risk as they are simply incompetent and unprepared to deal with situations like the one I just described.

✅ Verified Review | Flew Berlin to Newark via Iceland. The morning before my flight I decided to read up on WOW air. It was very unsettling to read all of the poor reviews about the airline. After flying with them however I think the majority of those reviews are from people's lack of an understanding of what a low-cost airline is. The cost for the airfare was extremely inexpensive compared to the next normal carriers price i.e. American / British Airways. The flights were on time and the food purchases weren't all that unreasonable especially compared to the prices in Iceland's airport. I did upgrade to sit in the first row which is what I would recommend for the best legroom. I still paid less then the next lowest priced carrier. The planes are new and the staff are friendly. They could however use some in-flight entertainment such as Internet however each seat did have a power portal to charge up your devices

✅ Verified Review | Baltimore Washington to Keflavik, plane was delayed by about 1.5 hours. While we were sitting in the plane, the pilot kept saying that it was due to bad weather and that they had to get more fuel. This might have been true but what he failed to mention was that during this wait, they were uploading most of the passengers checked baggage. People only found out about this via email when the plane landed. We were "lucky" that our bag arrived the next day on the next flight (some people had to wait much longer) however I had to drive 3.5 hours to the airport the next day to pick it up. WOW basically ruined the day for us. They refused to deliver it to the hotel where we were staying because they are a "discount airline". Most uncomfortable seats I've ever experienced. Horrible customer service and most staff were unfriendly and cold.

✅ Verified Review | I just got WOWed, and it definitely wasn’t as good for me as it was for them. I’ll spare you the gory details, but they have a pretty well oiled operation of kicking you off your flight if you don’t have your middle name on your ticket. They’ll stop you as you are dropping off your bag, hand you a card they’ve got at-the-ready with a handwritten number for a call center in India. They say they can’t handle reservations from the airport, so call that number to fix your ticket, and wave you over to join the section of people seriously freaking out in the terminal. Your new friend in India? He’ll tell you that he can’t make any changes within 4 hours of a flight, so you’ll need to buy a new flight the following day. He’d be happy to refund you the $30.90 airport tax on your forfeited ticket. They offered zero solutions. Pay more. Come back tomorrow with a new ticket. Sorry, not sorry. With the help of the awesome team over at United (and my credit card), I'm finally on my way to Tel Aviv. For the record, they don’t care about your middle name. This was a very expensive lesson in never sacrificing quality. Never WOW.

✅ Verified Review | Flew Wow air from San Francisco to Reykjavik. Worst customer service I've ever experienced, including from the legacy carriers. Gate agents were surly and unhelpful, overheard that they were in the process of denying boarding to two different people (not traveling together) who had middle names not listed on their reservation. Never heard of this in my life! I understand I'm paying for cattle car conditions, and that doesn't bother me given the price. But customer service is the difference between that experience being manageable and awful. This was awful. I hope they swap their entire SFO ground crew.

✅ Verified Review | Frankfurt to San Francisco via Keflavik. I often travel long haul low cost but never travelled WOW air. I have never had such unfriendly staff like the women who worked at check in / drop off this morning in Frankfurt. Incredible. Hopefully the flight staff won't be as bad. I will try to avoid WOW air in the future for sure.

✅ Verified Review | Despite traveling from Montreal to Keflavik, then Keflavik to Gatwick, when trying to leave Gatwick to return home to Canada, WOW Air decided to go above Canadian Law and revoke my citizenship rights. At the check-in, staff were rushing to get people through and when it came to my turn the clerk did not know what my Permanent Resident card (I'm a British citizen with residency in Canada) was, so she put me through with my passport only. This made it come up as Do Not Board, as it looked like a one-way trip from a foreign citizen. The supervisor also did not acknowledge my PR card, instead he chose to repeat over and over that I needed an F1 visa to get back home. An F1 visa is a US study visa, even though I live and work in Canada, so his information was inaccurate. My wife and I spent 26 hours in Gatwick airport waiting for a flight with another airline (who did not have any issues with my documentation) and wasted thousands of dollars in the process. I would not wish this kind of service on my worst enemy.

✅ Verified Review | Gatwick to Boston via Keflavik. Appalling service which is the worst I've experienced in 22 years of flying. Booked to fly to Boston and paid for selected seats. When boarding found we were split up and they had placed children away from their parents on their own (no refund offered for lack of service). Then they lost all four bags and couldn’t care less. They were missing for 4 days, made no effort to contact us. When they turned up they weren’t willing to courier next day (4 days they said) so I had to drive a 3 hour round trip to pick them up. They refused the legal compensation for clothes and toiletries. Have tried several times to get a response from their customer service and haven’t heard anything. Disgraceful service and even worse attitude.

✅ Verified Review | Chicago to Frankfurt via Reykjavik. This is the worst airline I have ever flown. I wish I would have paid a little more on another airline. The flight was about 250 dollars less than another airline at the time of booking. However, my back was hurting so much from sitting on these seats (not much cushion on these seat feels like wood, I sat on my jacket for 3 hours, and the whole way home). This airline charges you for everything and anything, be aware, the price of baggage is high (and this is were they get you). I feel they supplement the low ticket cost with baggage fee - anything you need you get charged. I was told at check in to make sure I carry something to drink, and food with me, because they do not offer anything to eat or drink (the whole flight), not even a cookie. I paid 10.00 for 2 small bottle of water on way back (either dehydrate or purchase). During the flight they hawk perfume, colon, beauty products made in Iceland (their main hub). After calculating the cost of this flight, I actually paid 18 dollars more than the other airline (and I would have received a meal for such a long flight. I still have no idea why they need 4-5 flight attendants on each flight. The only plus: staff was nice

✅ Verified Review | Baltimore to Keflavik. Probably the worst airline ever. They removed all the luggage from the flight before it left BWI, citing a weight issue. When we arrived in Iceland they was a long line of passengers reporting missing luggage. This was after charging $60 for one bag! It is now two days later and they have not deliver the luggage to Iceland. They have no customer service and no explanation for the missing luggage. I suspect that they collected all of the baggage fees and just never sent the bags. Using the overhead cost $44.00. Seats are really small and everything costs money on the flight, even a cup of water.

✅ Verified Review | Paris to Chicago via Keflavik. This is by far the worst airline that I have ever flown on. We were prepared for a cheap flight but not one that cancelled the flight then told you that you were on your own and they couldn't get you home for ten days. On top of this they have no customer Service whatsoever. The help that they have are contracted labor and are given and are allowed to only do boarding passes and luggage tags no other no abilities - except to use the same line for every canceled flight. That Line is "someone died on the flight the day before so we had to cancel all flights". So they canceled three days of flights told us we were on our own and they couldn't fly us out until 10 days later. Be aware you will get dumped on and left in some foreign port. Fancy airlines uniforms down make good customer service. It would be nice if they simply told the truth or had a Customer Service Representative which they have no training in and no customer service. I'm sorry that I am rattling on here but I just found that gave me a full refund - except it didn't include my wife's ticket. Nor did it include the cost of two other tickets and rooms for another night.

✅ Verified Review | Los Angeles to Keflavik. We had no trouble with this airline and our trip to Iceland turned out spectacular! Knowing that this was a no-frills carrier we only packed our backpacks to fit as personal items and brought lots of snacks just before boarding so we wouldn't have to pay extra. Outbound flight was delayed but return was very timely, and the crew was very nice to us. The only downside is sometimes they don't dim the lights while flying at night so bring a sleeping mask and headphones and you'll be fine. For $1100 round trip for both me and my girlfriend it was totally worth it.

✅ Verified Review | The worst airline I ever came across. I was traveling to Paris from Toronto via Keflavik on September 25. Upon arriving to Toronto to check my luggage in, there seemed to be an issue with my passport. I was terrified thinking I wouldn't be able to fly for some reason. It turned out that because I didn't add my hyphenated last name they couldn't verify if it was me or not - mind you I have a unique Islamic first name and my last name is also unique West African. Not only that, but I could verify through my photo that it was indeed me. The seats were terrible, I haven't even been on seats that small whilst traveling within my own country. They don't serve anything (food & beverages) not even water. We connected in Iceland to another WOW Air plane. This plane was no better than the last. There was an emergency in the sky and a woman had a seizure we promptly landed in Scotland. I admire the way that the pilot and staff handled the situation and I'm glad that the woman is alive and well. Upon arriving in Paris my luggage was nowhere to be found. The ground team told me I would get it by "tonight or tomorrow morning" well at this exact moment it's "tomorrow night". This company has no customer service agent who can tell me exactly where my bag is after 24+hrs. It's ridiculous. I'm in one of the most expensive cities in the world with no money or clothing or even hygiene care items. I will never ever travel with WOW Air again.

✅ Verified Review | Paris to Toronto via Keflavik. Horrible customer service and they have no staff or representatives at airports. Our flight home was cancelled less than 2 hours before take-off, and WOW Air told us the next flight they could book us on is in 7 days. The only other option they gave us to full refund of the return journey and a hotel voucher for one night. The only way to even reach a WOW air rep is by telephone, and most of the time they either pretend not to be able to hear you or drop your call. If you're lucky enough to speak to a rep, they flat out tell you they cannot help you get on another flight and are generally unhelpful. When I asked to speak to a supervisor, my call was dropped. Stay away!

✅ Verified Review | Check-in was terrible; no signs in airport, not obvious where to drop baggage. Baggage fees are totally ridiculous! Paid CAD 165 to check one under and take a carry on. Was allowed a personal item for free. Seats were cramped and only reclined 5cm, not enough to be meaningful. Have to say cabin crews were nice and friendly. I did not purchase any food (no freebies, everything for $$ on an international flight) In the end, I wish I sprung an extra $200 on a 'real' airline that would check my bags and feed me without gouging me at every turn. Will not fly again.

✅ Verified Review | Boston to Gatwick via Keflavik. This was an unfortunate experience that cost me $1500 in addition to the $900 wowair ticket. My advice: stay away. The online check-in service confirmed that I checked in on the leg back. When I got to the airport, they hadn't emailed my ticket, but only a PDF w/ the additional bag charge. Then they literally didn't have a check-in service at Gatwick to check-in. i.e. There wasn't a "WOW air" window. The agents at Gatwick were like, "Yeah I don't know where they are, actually. I don't really get them." So, the cost of you trusting their online check-in service is not being able to board the flight. That's a serious cost! I tried to reach out to customer service. They emailed back 6 days later, citing a terms and conditions clause that didn't apply to my scenario. Fly other airlines if you want to go the economic route. This team is not professional.

✅ Verified Review | I wasn't expecting much when I booked a $279.99 ticket from Berlin to Boston via Keflavik 2 days before I made the trip. I saw that food as well as baggage was for extra purchase. Knowing I would only be carrying one suitcase I did not make any preparations regarding food or baggage. The ticket attendant told me that it would cost me money to ship my baggage. However, after my card was declined, she waived the fee. I was pleasantly surprised when I boarded the plane with its modern-looking purple decor. Clean seats and nice carpet. Pleasant experience on the aircraft. The attendants wearing magenta and looking like models. It's also convenient that all the seats have American as well as different varieties of European electric outlets for your laptop, phone, whatever. I just wish that the aircraft had wifi. I purchased a sandwich for $9.99 and a drink for $3.50. A little on the expensive side but okay. Both legs of the trip, Berlin-Reykjavik and Reykjavik to Boston went smoothly. My only complaint with the airline, besides the lack of wi-fi on board, is that they lost my baggage from Reykjavik to Boston. However, since it was the heavy suitcase they had shipped anyway for free, I'm not complaining that they eventually found it (a week later) and are now shipping it to my home for free. That means it has made its way from Berlin, Germany to the Midwestern United States for no cost whatsoever to me.

✅ Verified Review | Miami to Copenhagen via Reykavik. I couldnt book a ticket online because it kept "Declining" payment and I got an Error message saying that I should call hotline and give them the error message. I called their Hotline and they didnt care about the Error Message. No matter what I said, they declined and kept talking and talking without listening. They claimed it was not possible to book other than Economy seats through their hotline then suddenly they found my Pre-Reservation through my Email and could confirm that I indeed had their Extra Economy Seat up front. They went ahead and processed it and I ended up not getting Food or Extra luggage. I had ordered extra luggage (2nd check-in luggage), but if you havent flown with them before before and you order the full package and it says 1 luggage (and not the other things like seat and carry on extras) you assume that the 1 luggage stated is the extra luggage, so I ended up having an argument with them at Check-in. There were several double bookings on the flight where people had the same seat number in their Premium Economy seats. The service is friendly or rather, the lack of service is friendly. They could learn a lot from Norwegian that just make everything so simple and fast. They constantly jabber in the loudspeakers before and during the flight.

✅ Verified Review | Washington to Amsterdam via Keflavik. On my way to Amsterdam, my bag did not make it to my flight from Iceland to Amsterdam. They informed me that it would be on the next flight to Amsterdam and they would deliver it to my house. I called every day of my vacation, from August 21 to August 26 and Wow Air said they still could not locate my bag. I decided to go to the airport (AMS) early on my way home to the USA to see if I could find it. When I got to the airport I found my bag in less than 10 seconds. It was sitting right at the baggage claim help desk and it was quite evident that no one even looked, because If they had, they would have found it in 10 seconds, like I did. Wow Air left me in Amsterdam for a week with no clothes and made no effort to help me. Wow Air is the worst airline I have ever flown. Absolutely terrible.

✅ Verified Review | I am writing this review from the airport. I believe most of the reviews are 100% correct. The day I booked my ticket to Amsterdam I called WOW and asked to order a special meal for myself. The customer service guy told me that I can order it on the counter at the airport, but at the airport WOW air representative told me that he can not do any thing and told me that I had to order the special meal 24 hours prior. I don't know what I am going to do?

✅ Verified Review | WOW air is a budget travel airline. Baggage fees, paying for food, etc is disclosed on their website. Bring your own food, snacks and drinks on board are expensive. Bring an empty waterbottle, fill it after security. Or, factor paying for your drink into the price of wow air. Factor bags into price. For me, I brought my school sized backpack and managed to fit a week of clothes into it. Every airline has delays, late flights or even cancellations. I flew 4 flights, and one of my flights was delayed two hours. Wow air is a great way to travel cheaply.

✅ Verified Review | Montreal to Paris via Keflavik. After cancelling my flight at the gate due to technical difficulties, I was put in a hotel near the airport and given a flight 3 days later. I was then told my flight was moved to the following day, spent another 7 hours at the airport only to be told it was still in 2 days and also that I had to change hotels. I was put in a disgusting non-functional Holiday Inn (stains everywhere, broken power outlets) for the remainder of my stay. No further compensation was offered, I am still waiting to be reimbursed due to the flight cancellation.

✅ Verified Review | Flew WOW air from Reykjavik to Düsseldorf. Where should I start, the purpose of the check-in staff is just to generate as much money as possible before passengers can enter the plane. If just one inch of cord was hanging over the personal belongings measurement box you had to pay, this is ridiculous. Girls in tears and startled elderly passengers. The staff were so unfriendly and rude, told the girl to shut up and pay or just stay in Iceland, are you serious? The seatpocket from the seat in front of me was broken so I had even less room for my legs, when I asked if someone could fix it or if I could have another seat they just ignored me. Never again.

✅ Verified Review | I was terrified of flying with WOW air after reading the reviews on this site, but my own experience was fantastic. It is true that having to pay for carry-on luggage is quite annoying, but we only paid for one carry-on and then we brought two big backpacks and a handbag as free 'hand baggage' and nobody said anything. The flight from London to Keflavik was extremely punctual and arrived at our destination half an hour before the scheduled time, which was great. The flight from Keflavik to London was delayed two hours, but they told us beforehand and therefore we could enjoy two more hours doing sightseeing in Reykjavik. Due to the lack of in-flight entertainment, the planes might be quite bad for intercontinental flights, but for our three-hour flight, it was way better than Ryanair and other similar low-costs. I'm a very anxious flyer, but the crew were very friendly and helpful, and I found the fact that it was a very modern aircraft reassuring. And most importantly, the price was unbeatable.

✅ Verified Review | Miami to Bristol via Keflavik. That was the worst flight we ever had. They changed the departure time on the same day without consulting us. We barely made our flight on time! We specifically required to be sitting together but we were not (same with many passengers). After negotiating for 15 minutes, some of us were allowed to change. We got reprimanded by the crew for daring to raise this issue. The plane was unbelievably small. Sitting for 8h like that was very painful (in the literal sense of the term).