WOW air

✅ Trip Verified | Keflavik to Chicago. Traveling from Dublin to Iceland I was told that the flight was overbooked and I would have to wait until the very last person to board to see if they could “find me a seat.” Everyone was let on during normal boarding except me. Flying from Iceland to Chicago I asked to purchase a seat upgrade. The woman at the desk told me she was going to put me in an emergency row and “assumed” that I couldn’t perform the duties necessary because I’m pregnant. Wrong. She told me I should go speak with them at the gate to be upgraded. When I went to the gate, after being ignored for a few minutes while all the flight attendants gossiped, I’m told that the flight is full and I can’t be upgraded. There was about 2 minutes in between these encounters. Don’t assume someone has restrictions without asking. I asked them to show me the requirements and pregnancy and wasn’t a disqualifier.

✅ Trip Verified | Keflavik to Cincinnati. The night before we left for our trip I was checking in and noticed that there was only 1 seat reserved on the way home. I had purchased 2 seats and even picked them 3 months prior. I called and they said that only 1 had been reserved. I looked at my email that had 2 confirmed seats I had chosen based on a diagram of the plane. The seats were upgraded for extra legroom. He told me the seat I had picked wasn’t even a seat and asked why I picked it. Like I was the idiot. I responded with “ why did the diagram let me if it wasn’t a seat? “ I also wanted to know why I hadn’t been informed. He was rude and told me that they could not accommodate my upgraded seats that I would now be in a standard seat and separated from my husband. He told me to just get a seat at the airport. I demanded he assign me a seat and send me confirmation. 45 minutes later got moved and confirmation. Day of checkin they sent me an email stating we would be in row 17. We check in and they gave us row 37. Last row. I was furious. What’s the point of picking certain seats 3 months in advance. The flight was 7 hours so I purposely picked comfortable seats ahead of time. I paid over 1600 for 2 seats. Not quite a bargain. So now I’m in the process of getting a refund and it’s a process. I guess they are hoping you will not follow through. I also repaid for a mean. I ordered a pizza. The package literally said child’s meal. Wasn’t cheap either. There were at least 15 people sitting and complaining about not being in the seats they paid for. I’m sure there were more. No one was helpful at all.

✅ Trip Verified | Last night my wife and I were supposed to travel from Los Angeles to Keflavik. Upon arriving at the terminal to drop off our bags, I was denied boarding for my international flight. I was told by the attendant that I could not travel because my valid passport was due to expire in late August. We were booked to be in Iceland only 4 days. The woman representing WOW was neither sympathetic, helpful, or apologetic, and told us it was WOW policy and there was nothing to be done. I asked to speak to someone in management and was denied. My issue is that I checked many websites about this before we left which all say Iceland is not on any list that has a limitation. My wife, and traveling companion, broke down in tears because she did not want to travel without me, and we were given a number to call for a refund. Upon calling this number, I was treated with irritation and hostility by a call center employee. I asked if we could get a refund or at least a credit towards a future flight, and was told they could not help me. We had a return flight from KEF to NYC which we were told there was nothing that could be done either. I am beyond angry about this and am out thousands of dollars of flights, hotels, cars, excursions, etc. I've never felt more disrespected by a company and am extremely disappointed with this service.

Not Verified | Gatwick to New York via Reykjavik. I have never reviewed an airline before - but I have to review WOW because it is so awful, I hope no other passenger has to go through what I’m going through. I bought the ticket because it seemed amazingly cheap. But warning: they charge you for everything. You pay a high price simply for a carry-on bag of the size every other low cost airline permits for free. Even the sticklers like EasyJet. Then the food, unhealthy and extremely expensive. The website promised inflight entertainment screens but in fact you have to rent ipads (at a cost of $25.) By the time I had changed my ticket once and paid all the extras, the total cost was more than economy on a decent carrier like British Airways. Then the journey. Only one woman at check in, meaning that although I arrived in very good time I nearly missed the flight. Check in staff knew very little and cared less. On the plane, uncomfortable seats, very few staff. The airbus had to make an unscheduled fuel stop in the middle of the night (delaying already late arrival to early hours of the morning) simply because there were headwinds. Didn’t feel safe to fly across the Atlantic in an aircraft that can’t handle headwinds without making an unscheduled stop. If I could give zero stars I would.

✅ Trip Verified | Keflavik to Toronto. Simply my worst ever flying experience! I kept calling as line check in did not recognize my booking number, waiting time was very long and customer service agents very difficult to understand. I was told my number was correct and I had to wait until 24 hrs before flying, still did not work, called 3 times on day of flight as wanted to check in to ensure my family sat together, was then told booking number was incorrect and to try a different one, still no good, eventually paid extra over the phone to reserve seats. When getting to the airport I was told to check in at a machine, guess what? Booking not recognised again so queued up. There was a very long queue and only 2 desks open, 2 other staff just sat there filling in forms, we queued for nearly an hour and was down to 50 mins to departure. I spoke to staff several times to open other desks but they said others were busy and most staff were at the gates, eventually got to the desk to be told my seats had been given to other passengers despite me showing my email confirmation, again they were uninterested and shrugged shouldsers, my family ended up all split up including quite young daughters. The plane was the worse legroom I have had for a near 6hr flight, extremely cramped and uncomfortable. So it is fair to say will never use Wow again, iny opinion they are terrible and any saving is just not worth it.

✅ Trip Verified | Chicago to Paris via Reykjavik. You get what you pay for - WOW air's a discount airline & this shows in the seating arrangements (it's cramped) and they'll charge you an arm and a leg for every additional piece of luggage you check. Regardless of the standards of the airline, my flight from Reykjavik to Paris was miserable - the airline ordered the wrong plane for the trip (it was too small) and ended up having to randomly split all of the passengers between one flight and another hours later. The check in for the second flight was brutal, with the line itself taking more than an hour, and I didn't end up at my location until the late evening despite my first arrival time being 11AM. I'd try any other airline in my price range (maybe not Ryanair) before I end up flying WOW air again.

✅ Trip Verified | St Louis to Gatwick via Keflavik. Flight themselves were fine. Just know what you are getting for your money and it's a great deal. My problem was with the service. I have glioblastoma, a form of brain cancer, and use an FAA-approved device called a Novocure Optune for treatment. I called WOW approximately a month before my flight to have it authorized. The customer service representative told me he had approved it but I could tell that he was lying and just telling me what I wanted to hear. I called again a few days before my flight and of course it hadn't been approved. After spending 15 minutes trying to explain my issue to a limited-English representative, I asked to talk to a manager or to somebody in charge of ADA issues. I was told I would need to hang up, call the Iceland number directly, figure out which option was for the Icelandic language (because if I chose English it would send me right back to him), then hope whoever answered spoke English. I tried and didn't get it to work. The result was that I had to either lose my money or go without treatment for 9 days. I should not have been forced to make this choice. This has to be against the law, right? Finally, I wrote a complaint letter, mailed it to the correct office in Iceland, and never received a response. As I mentioned previously, I enjoyed most aspects of the flights, but there is no way I would fly with a company like WOW again due to their disregard for people with disabilities.

Not Verified | Chicago to Dublin via Keflavik. Worse airline ever! Absolutely the worst customer service.You have to dig to find customer service phone number and then wait on hold for hours, for me 1.5 hours at one point. On our way back from Iceland in April we waited on late travelers from Paris, we then were late arriving and missed our connecting flight, and had to rent a car and drive 4 hours home to work the next day, out of our pocket. You have to submit a claim to be compensated and this was denied, after waiting 3 months for a response! Do not fly with them it is not worth it for a reduced cost flight.

Not Verified | Dublin to Boston via Keflavik. My wife and I flew this route home from our honeymoon. We waited for 90 minutes to check in in Dublin, paid $180USD to check two bags (which would be considered carry-ons on other airlines), and we were not able to sit together. Our flight left late, so we had to sprint across KEF airport to get our next flight. Needless to say, our bags didn't make it. We got to Boston and were without out luggage for six days. The process to file a claim for these bags was painful at best. Finally we receive our bags and they're heavily damaged. We were advised to file a claim for the lost bags, damage, baggage fees, and a per diem. This claim was flat out rejected after providing photos of our damaged bags and customer service was just rude.

✅ Trip Verified | In one itinerary, Copenhagen to San Francisco via Reykjavík, we had inconsistent treatment with our luggage, where the same luggage size authorized for any other airline worked from SFO to Copenhagen, but not Back. I ended up spending, in front of hundreds of amused onlookers about 20 minutes moving things around, getting drenched in sweat, just to have them charge me anyway for 1/2 an inch which fits on any airplane. All to just say in the end “we need to charge you 201 DKK or approximately $25 additional dollars. On top of this, when my son had to make a change to his itinerary on the website, it shows $99 to make the change, then charged his card $548 USD! It is not worth the purported savings, it’s just not! Power didn’t work, no entertainment, didn’t deliver our prepaid food, horrible airline! Forget customer service, they have none. They hung up on us 3 times and are only served from India, don’t acknowledge any bugs on their site are possible.

✅ Trip Verified | Paris to Baltimore via Keflavik. It's difficult to write a review because I do not know where to start. Lets begin with the booking. Customer service (if it is deemed it exists) is non-existent. The average phone wait is about 40 minutes. I lost my luggage in Paris, and I had asked that I not be charged for the baggage. At the airport (where the wait was approximately 3 hours, since they had 2 flights to KEF at 6:30 and 6:35) I was assured that I could contact the office in USA to be refunded. When I came to the USA, I was politely told by the Airlines that once they had the money from me, there is no way on earth that I could get it back. i.e. I was being charged for service that I was not provided. Lessons learned is that you pay no money upfront. Well the airlines is cheap, i.e. cheap that they do not even provide a blanket. They will sell you a Cheap blanket with their advertisement for $20. I understand the concept of No-Frills airlines. I am ready to shell money for the extra services that I need like food etc. But $12 for a $1.50 vodka or $3.80 for a tiny black coffee is in my opinion a bit too much. The staff in the plane were helpful. But on the whole, this experience sucked. Needless to say they get 1 out of 10, and that is only because of the staff in the plane. Customer support should be revamped.

✅ Trip Verified | Worst airline I've experienced so far. We had delays left and right. When we arrived to KEF airport they notified us that they overbooked our flight and that we are now getting flown to a different airport in Lyon, France instead of CDG. Upon arriving we were thrown on a bus and had a 6 hour bus ride to CDG. Every connection we had was late and cut our vacation short one whole day. Never again with this airline. Garbage.

Not Verified | Worst experience ever on any airline. Charged $69 for a suitcase I have used 9 times in 15 years from BWI to Europe. Always carried on with me. Never have a carry on or purse, only my suitcase. My godchild was charged as well. This trip was for her a first time Europe visit because she has stage 4 cancer. Our seats were separate coming and going as were most passengers around us. Return trip I bought a small carry on and thinned my suitcase. This time I was charged $80. Other passengers boarding were even speaking up that this was wrong. No food, tv or perks - the steward was great but he should be with a more customer friendly airline. I would never ever give anyone a tip on flying this wow.Awful

✅ Trip Verified | Stansted to Cleveland via Keflavik. Appalling airline. Arrived in Iceland after diverting to Belfast. Flight cancelled, had to stay in Iceland (not a bad thing) for 2 nights. The customer service was absolutely dreadful - I know these guys put up with a lot, but the two ladies we spoke to were rude, bickering between themselves and downright ignorant. The return flight from Cleveland was even worse - sat on tarmac for 3.5 hours, so we left the plane of our own accord - good job - the flight left around 4 hours after schedule, arriving in Iceland where it was delayed for a further 12 hours. I understand from texts I received from the airline that they ended up charting a Ryanair aircraft that flew via Dublin to Gatwick! Do not use this airline. Nothing to do with it being a budget airline, I am not convinced they pay their airport fees/slots on time.

✅ Trip Verified | Gatwick to Keflavik. Will never fly this airline again. They had terrible customer service, and were quite rude while checking bags in. In addition, I had to pay 100$ to check my bag, and they only allowed one small carry on bag. This is completely absurd as this was an international flight! Extremely disappointed and angry at the unexpected extra charges.

✅ Trip Verified | Dallas to Frankfurt via Keflavik. Worst customer service ever. Cancelled flight to Dallas and dumped me in Ohio in the middle of the night. Not met by anyone from WOW till 3 a.m. No help in getting home. Finally bought a ticket on my own to Dallas. After two weeks, the bags eventually showed up, and only after I called wrote and email a dozen times. Applying for compensation is a nightmare. The "simple" forms which WOW requires one to file out are not simple. The whole enterprise is a Catch 22. You need a booking number, I am told. There is none. WOW sends an email saying the booking number is on the email. It is not. I cannot tell if these actions are intentionally or negligently plain stupid. WOW's customer service if offensive. The money saved by booking WOW was and is not worth the effort.

✅ Trip Verified | Terrible experience with WoW. We flew from Pittsburgh to Amsterdam via Rejkyavik. The first flight was slightly late, making us slightly late to our 2nd gate, however we still got there 30 min ahead of time. We were told that the plane was full and that we couldn't get on the flight (they actually first tried to tell us that our boarding passes were wrong and we were really on a later flight, until we showed them our flight confirmation email). We had to wait 2 hours for a 2nd flight (the flight we were "really supposed to be on") and it didn't end up taking off/landing until 3 hours after our original flight. We submitted claims on Wow Air's website, stating that we were denied boarding even though we arrived at our flight on time. WoW Air's terms and conditions state that boarding closes 15 minutes before the scheduled departure time. It took them 3 months, and then they denied our claim because they said that our "flight was not delayed more than 3 hours, and therefore under the EU policy, it is not claimable". I tried to call them and explain that we weren't submitting a claim for the flight being delayed, but for being refused the seat that we paid for and pushed to another one, even though we followed their terms that they set out for arriving to the gate on time. I was transferred to a supervisor, he called WoW Air's claims department and said there was nothing he could do and there was no one else I could talk to.

✅ Trip Verified | Toronto to Copenhagen via Keflavik . It was one of the most terrible airlines I have travelled with. There was no services provided by the airlines. They don't even provide water on board (I paid 1000 dollars for flight and I had to pay for water). In flight Entertainment is too much to ask for from this airline. The principle of WOW is to provide the cheapest fare with nothing included. They have 0 flexibility regarding the baggage size and weight. I highly recommend to choose any other airline even if it is a little bit higher fare. Overall I would give 1* out of 5.

Not Verified | Keflavik to Stansted. I didn't have the awful problems a lot of others seem to have but I warn potential customers not to bother ordering a meal. I did order meals on two flights, and although they had them, and obviously had my name and seat number attached to them, they didn't bother actually serving them to me until I asked several times. The first time I got to eat the meal just before we started descent into Reykjavik. They had done the trolley service and the duty free service, and in the end I had to ask for it as it looked as if they weren't going to serve it, and then the attendant asked if I really wanted to have it heated up, which was obviously an nuisance to her, and would take another 10 minutes. It would have been disgusting to eat mustard chicken cold! On my second flight, it was again obvious they weren't going to give me my pre-paid meal unless I asked for it, and again they delayed heating it up until they'd finished the other services. I understand it's a budget airline, but if you pre-pay for their crap meals, at least they should make an effort to serve them up in good time. By the way, the check-in at Dublin was a nightmare - massively long queue and no online check-in facility or self check-in machines. Reykjavik self check-in was really good though. I got through in a minute flat.

Not Verified | WOW looks appealing because of the price. Don't be deceived. They'll nickel-and-dime you to death. First of all, we had to pay an extra $110 each way to be allowed to bring our carry-on bags on board. If you want a seat that tilts more than an inch or two, you pay for it. In-flight entertainment? Forget it. One of our planes didn't even have USB power jacks to keep your device charged. And there was no in-flight Internet either. They were perfectly willing to rent you an iPad for $25, however. Everything including water was charged. A lady on the plane asked for water to swallow medication. She had to buy bottled water. The flight attendants were almost superfluous since they did very little other than chat in the back and swipe credit cards. Really disappointed and have no intention of flying WOW again. I thought Icelandair was rough, but they're luxury compared to WOW.

✅ Trip Verified | Baltimore to Frankfurt via Keflavik. I am writing this review based on my experience with the WOW air customer service, after issuing a complaint. I was flying with WOW air in Dec 2016 from the USA to Germany. The comfort on the flight is low. Beverages and food are not included in the ticket fare. My flight left BWI 3 hours late. I missed my connection flight in KEF to FRA due to that. I was told, that I would take the same flight that I had missed on the next day. Instead, I was send to COP where I had to take another flight to FRA. This resulted in a 36h delay. There were direct flights available from KEF to FRA, but WOW air refused to book those. Moreover, I had to pay in COP again for my luggage. Up to this day, I did not receive any kind of compensation. I registered a claim right after Christmas in 2016. I called and contacted the customer service several times and was always told, that my case would be send to a supervisor as a priority. Nothing happened. WOW air is obliged by EU regulations to pay a compensation of 600€, but instead is intentionally delaying the process and hoping for its customers to abandon their rights.

Not Verified | Left Toronto on time. If I'd known before leaving Toronto that the connection from Reykjavik to Dublin would be 8 hours I would not have left Canada. There were literally hundred of people stranded with 3 planes that did not arrive. One from Dublin, Paris and Germany. So hundreds of people and no one thereto advise until 4:30am when one lovely man tried his best to advise people and who didn't have any vouchers to hand out and absolutely nothing to offer to elderly, people with babies, children and all the others got nothing. I tried to get on Icelandair which was leaving and was told that one ticket remained and one way was 850 US$. The planes and staff are fabulous, no water on board only ice cubes. Everything is very expensive and in US currency. I have yet to claim but don't expect to get any compensation. I would never travel this airline again.

✅ Trip Verified | Montreal to Amsterdam via Keflavik. Literally the worst airline I have ever been on. The employee at the Montreal desk did not give me the tag receipt for my luggage. When I landed in Amsterdam my luggage was not there. All they told me to do was fill out this form and wait for them to call me until they found. But I knew that these airline could careless about finding my luggage. So I called so many numbers and emailed the airline/ handling agent and they all keep telling me to wait. In addition, the handing agent is "responsible" for your luggage and not Wow air. I could not wait no longer because they gave me no information at all, they did not tell if it's delayed or if it's totally missing. Anyways I asked my mother to go the Montreal airport which was where I checked in to talk to a wow representative and after 2 trips going to the airport and 3 hours a employee finally went down to luggage loading area to look for it and magically their it was still in Montreal and it did not have a bag tag. I do not recommend choosing this airline. I know the prices are cheap but it's not worth it all the customer service is a 0/10. I am never going on this airline again.

✅ Trip Verified | Frankfurt to Dallas via Reykjavik. Overall the experience with Wow Air was good given the fact that we knew it was a budget airline. We did not mind paying fees for checked bags, carry on bags, seat selection and more, because the fare was very affordable. We did not expect excellent service but we were pleasantly surprised. The aircraft were new and clean. Both flights were delayed about 30 minutes but the planes could catch up with schedule in the air and we happened to arrive almost on time.

✅ Trip Verified | Dallas to Gatwick via Keflavik. I normally do not write bad reviews, but I feel obligated to let others know about the trap that I fell into. If you’re planning on flying with this airline, please consider reading my experience and the lesson that I learned. I will certainly never fly with WOW air again. To summarize it, WOW delayed our flight nearly 8 hours causing us and everyone on our plane to miss our connections in Iceland. It was said that we were delayed because "technical difficulties that led to overbooking". We got to the Dallas airport more than 4 hours before the scheduled flight, but ended up waiting in a line of several hundred people for almost 6 hours before the WOW staff even bothered to show up at their check in desk. Apparently, there were about 3 plane-loads of people, and only 1 small plane, so they made a randomized list of who was going to get to fly that day, and we were "lucky" enough to be on it. Eventually, about 8 hours after the flight had ben scheduled to leave, we finally boarded the plane. Everyone on the plane had connections to somewhere in Europe, and it was pretty obvious that all of us would be missing those connections being so late. We were all worried and asked about what would happen. We were told that we would be "taken care of" once we got to Iceland, but instead, no one was there. Not a single WOW employee was in the airport who could help us. They did absolutely nothing to help anyone, basically stranding all of us in Iceland. Everything through WOW was booked for days, and we waited in lines for hours hoping for help, but eventually we had to book another flight ourselves through a different airline to get out of Iceland, costing me more than $1300 just to get to a destination I had already paid to get to through WOW. They had absolutely zero concern for helping anyone and basically canceled our flight after bringing us half way and into a foreign county. It was a horrible experience, and even though I was told I would receive a refund for the flight that they did not provide, I have still not received it more than 2 weeks later. Although I was lucky enough to get out of Iceland that day, I believe that most people did not. I remember leaving the line at the unhelpful service desk to look for other flights and seeing a line of a couple hundred people, including families and small children, sitting on the concrete floor waiting and hoping for Wow air to do something. I don’t have a problem with cheap airlines and I understand that sometimes unforeseeable things happen that cause problems and delays. But the way that a company handles problems matters. I have flown many times with many different airlines, and I have never had an experience as terrible as this one. If you have a week to spare, no plans made ahead of time, a lot of extra cash, and you don’t mind being stuck in an airport for days at a time, then go ahead - book a flight with Wow. Otherwise, you may want to look somewhere else. I will certainly never be lured into flying with this company ever again.

✅ Trip Verified | New York to Berlin via Keflavik. The worst experience of my life. Got to JFK and forgot my passport, tried to reschedule but Wow said no changes! A 1200$+ ticket totally lost. Unreal.

✅ Trip Verified | Flight from Toronto to Reykjavik was cancelled at last minute. I find out only after arriving at airport. Airport staff were clueless and indifferent. Was given an email address to claim refund. Four months later, despite over 20 letters and despite having completed their online claim form numerous times, have only been refunded for my air fare. Have received absolutely zero refund for hundreds of dollars spent on WOW air website booking hotel, tours and airport flybus. Their "customer swrvice" comes down to: delay, delay, deny claim, keep money. My advice: Stay very far away from this terrible company.

✅ Trip Verified | Tel Aviv to San Francisco via Keflavik. Really bad customer service before my flight. I did a mistake on the check in and paid for an extra lauggage that I dont need called the customer service 5 min after I did the charge, spoke with 3 different people for more then an hour. At the end this guy over the phone saying that he cant help me and I wont get my money back. When I asked to speak with a manager they said that he's not available at the moment.

✅ Trip Verified | You get what you pay for. Long story short the name on my ticket was different from my passport. Obviously a problem but normally easily fixable with other airlines. I was told by the woman on the checkin counter to call customer service and they would fix it. (Three people from my flight had the same issue resolved). I called customer service and was told they couldn’t fix it because my flight was leaving in less than 3 hours. The man hung up on me. I called back. He hung up again. Same guy two more times before they blocked my number. Called from a friends phone. Got through. He heard my voice, and hung up. Then after a while I got through to them and after them stalling for three hours (15 minutes after my flight left) they suddenly were able to change the name! It took 30 seconds to make the change and I lost the flight with no refund.

Not Verified | Although the flights seem cheap, it will end up costing you more if not the same if you booked with a better company and a lot less is included. I bought by ticket for about $550 to go from Newark to Paris but had a 7 hr layover in Iceland on my way to Paris then a 19 hr layover on my way back. I bought it because it was the cheapest flight I could find but after paying an extra $150 jut for luggage it was the same price as if I would have just flown with Air France. Luggage is not included and neither is food and drinks. The seats were not comfortable at all and very little leg room. My seat from Paris to Rejkavik had chips on the floor. They also changed to gate twice on me at the airport and did not inform anyone. Luckily, I went to the information desk to find out what was going on since it was boarding time. The flights attendants are not pleasant, they look at you like something is wrong with you. All four flights with Wow the attendant were all the same. Unless your traveling very light, like only a book bag, then maybe book with them. Other than that, they even charge for carry ons. When I was buying my luggage, which was $75 each way, I remember a carry on being $54 each way. They even check how big your back bag is though and if it doesn’t fit in this little metal thing they have they will charge you. I seriously do not recommend. I could have spent $700 on another flight and had everything included. This trip cost me much more than I wanted it to because no one wants to spend 19 hr in an airport so I rented a car to travel around. For 1 day it was $150 and gas to fill up a smart car which was just under half a tank was $50. Food is also overpriced in Iceland as well. I would definitely average $30 a person each meal.

✅ Trip Verified | San Francisco to Amsterdam via Reykjavik. We were informed our flight would be delayed by five hours and we would miss our connecting flight but that we would be booked on the next flight out. When we got to Reykjavik, I think half of the travelers about 200 people had missed their connecting flights. We were routed to one line, all of us, and were told one by one that we were told to go to another line where we would be told our new connecting flights. We were told to go pick up our baggage and then go to another line to be told of our connecting flight. This took us until three hours later. They told us we were booked on the 6am flight and to be outside the hotel at 3:30 in the morning. While were were sleeping they sent us another email that we were now booked art 12 o’clock flight which was already delayed an hour, but we were to be ready at 9am for pick up. So loss of valuable vacation time and sleep! We could not even go to the town because of their ineptitude at the airport, plus they did not have sufficient staff to service all of the delayed people. While in one of the lines next to us was another line of people from a different wow flight waiting to find out their destiny. With the significant amount of delayed flights they have, wow should have this down to a science, but instead they are bumbling buffoons. They gave us a voucher for dinner, only one restaurant, and when we went to order they told us all we could order was the pizza and soda. I cannot recommend this airline, please heed my advise, until you see better reviews. Traveler be warned, travel with wow at your own risk, inconvenience, and displeasure.

✅ Trip Verified | I didn't have any negative opinions of WOW air until I got stuck in Keflavik, Iceland. I arrived to the airport 3 hours before my flight time and never received any notification via email, text or during check in at the airport. Once I got through security, only then did I slowly come to the realization that something was wrong. My gate was unlisted and all WOW air attendants at gates were absent. There was no one to ask for help except for the service desk in which 30-40 people were lined up, frustrated and angry, because almost all outbound WOW air flights were delayed to varying degrees. Only 15 minutes before boarding did I discover that my flight was going to be delayed from 9pm to 1am the next day. The worst part is that I met many other stranded people who had wasted 14 hours because of the complete lack of organization of this slapstick sideshow that calls itself Wow Air. My suggestion on future improvement for WOW air is that they halt all expenses towards their peddling ridiculous pink gaudy outfits for their attendants and redirect their time, money, and energy towards getting their customers to their destinations on time. This lackadaisical airline is an international equivalent of Frontier Airlines and despite an economical ticket, the real cost will be your time.

✅ Trip Verified | . Terrible experience! Flight gets cancelled due to plane issues, after 8 hrs sitting at the airport all 200 passengers got put in a hotel and promised to receive an email within 2 hrs for a new flight confirmation for next day. Nobody had received any emails till next morning after which people start calling , sitting for over an hour on hold, given wrong information. Eventually by late afternoon we were booked on flights to Baltimore and NYC. WOW air keeps asking us to buy our own tickets and refund us later. In Baltimore - same story - several hours at the airport and nobody booked. whoever could afford bought their own tickets. the others were sent to hotels and promised again an email for confirmation with a flight for next day WITHIN 2 HRS. No emails for the next 12 hrs. Its already almost 48 hrs , people are getting anxious and start calling. I personally called 3 times , first time stayed on hold for 45 minutes second 1 hour and 3rd 1.5 hours. Finally he tells me I am booked for a flight to Dallas with Delta at 6 pm. I go to the airport and meet the rest f the guys who were also told same thing. turns out flight was actually 6am not 6pm. Delta tells me they can send me to Atlanta and then Dallas but I have to pay $75 to reserve a seat and $25 for my baggage, otherwise there is no guarantee they will put me on the flight. Finally almost 60 hrs after the whole adventure started I am home in Dallas. I contacted many times WOW by email and nobody responded. Contacted the by personal message on Facebook with no response. Finally made a public post on Facebook and they responded told me to log in their website to claim for a refund. The log in requires a booking number, but I purchased the ticket though a third party so the booking I have doesnt log me in. I told them and they never responded back. I would never recommend them to anyone.

Not Verified | Edinburgh to Toronto via Reflavik. Do not fly with this airline no matter the seemingly low price! On our way home from Edinburgh, our flight was delayed 5 hours with no explanation. A representative told us to arrive at the airport the usual 3 hours before for check in, so we did. We get there and check in is closed. Then, because of the delay, we miss our connecting flight and need to spend a night in Iceland, without our luggage (because they lost it and were unable to tell us where it might be/when we would get it). At least WOW Air paid for everyone's hotel and food, as Iceland is expensive. Then, the next day, we try to board our flight home, and multiple peoples' tickets are denied. They assigned seats to multiple people. A line of about 50 was waiting for this to be resolved. Then, the plane leaves an hour later than scheduled after the confusion. We get to our destination and again need to sit on the plane as the doors won't open. When we finally get off, our baggage still hasn't made it and we have to wait and hope they ship it. They give little explanation, no apologies, and don't seem to know the information themselves. Our bags still aren't trackable. I do not trust this airline and neither should you. Horrible. And this is on top of their ridiculous fees for carry on and checked bags. And we had to take extra vacation days and paid double for parking as we arrives outside of our planned date and lost our deal. We're just lucky this was on our way home - this could ruin a vacation and I think it did for some other people.

✅ Trip Verified | Gatwick to Keflavik. My issue with WOW Air didn't start in Gatwick it actually started the day before in Stansted. My connection from Edinburgh was a bit late arriving to Stansted and the bags took longer than expected. I arrived to the check in counter with around an hour before my flight was departing. The first thing I saw when I got to the check in counter was a woman was being denied on the flight to Iceland, the flight I was getting on. The woman behind the counter could care less. And this was assured when I stepped away for just a minute to tell my two other travel mates we aren't going to be able to get on the flight. When I arrived back to the counter two minutes later the Wow employee was already gone. We decided to give Wow another shot and book a flight with them the next day departing out of Gatwick. After spending $300 a piece, so $900 total for one way tickets, we found out that we would have to pay another $100 just to bring our bags on. 51 pounds to check a small piece of luggage which is normally a carry on for every other airline and 37 pounds to bring on a small carry on item. Onboard when the refreshment cart came by, the staff asked me what would I like to drink? I responded water. She said, we only have bottled. I said okay, that is fine. She then responded with that will be 3.50 pounds. I just spent $400 dollars on a one way ticket and you can't pick up the bottled water for me?

Not Verified | Reykjavik to Cincinnati. We have not taken off. Still sitting at gate due to mechanical problems on another flight. It is 1.5 hrs taking off late, likely will be 2 hrs. While we all appreciate customer service to all travelers, it is inconsiderate to leave 200 people on uncomfortable seats for 2 hrs. Announcements were made that it would be a few minutes. 90+ minutes is a lot more than a few. They keep apologizing but should have let us deplane.

Not Verified | Gatwick to Detroit via Keflavik. Hands down the most miserable flying experience I have had. Akin to Ryanair but long haul. Wasn’t allowed a glass of water had to pay €3.50 for cheap mineral water. Gin and tonic was a rip off at €12.00, flights both delayed. They charge for everything if you add it all up with the inconvenience of being late and the additional costs you could fly direct with a reputable and rather nice national airline like Norwegian. WOW air bring a whole new meaning to airbus cramped, uncomfortable. Overall not impressed.

✅ Trip Verified | Amsterdam to Newark via Keflavik. I had a nightmarish trip home with WOW this week. As is common with budget airlines, you get a low fare, but must pay extra for food, drinks, a comfortable seat, etc., and the fees for checked bags are high. Fair enough, customers know this going into the purchase, and for many it might be a good choice. Our trip to Amsterdam via Reykjavik went smoothly, and I have no complaints at all. We carried our own food on to the flight, and paid to check our bags. But the trip home was awful, and explains to me why WOW has such a poor reputation. First, we were delayed five hours in Amsterdam. The first hour delay was due to weather, but the rest of it really did seem to be the airline's fault. We sat on the tarmac in a packed plane for almost 5 hours, and air conditioning was run only briefly a couple of times during those hours. The heat was extreme. The crew served beverages (for payment) only once, early on; given the heat and the delay, offering water for free would have been the humane thing to do. The children and elderly passengers suffered the most, I think. Due to the delay, everyone missed their connecting flights. The one service person left on duty to help about 150 passengers with connecting flights did her best, and we were put on a later flight to Newark. But not ONE of the passengers from Amsterdam who were rerouted to the Newark flight got their luggage. The three hours that we had in Reykjavik apparently were not enough to transfer any of our bags. Today, the luggage desk explained their very unusual way of handling delayed luggage. All American passengers' luggage is sent to Boston and then handed off to Fed Ex., and you won't get it for 3-5 working days after it is given to FedEx That will add up to a week for me, since the weekend will intervene. And I'll have to take another day off from work to wait for delivery. No one packs a week's worth of medications and toiletries (or clothes) in the carry on, since no one would anticipate such a long delay. So WOW charges high luggage fees, but has much slower and poorer delivery. It's not worth the savings. Avoid WOW, I certainly will, after this!

❌ Not Verified | Los Angeles to Stansted via Keflavik. Terrible from start to finish. I never thought an Airline could be worse than Ryanair, but WOW have taken that title. At least with Easyjet & Ryanair they are only short flights so you do not mind but with WOW what they offer, although cheap for a long haul flight WOW is awful. The charge for carry on luggage is incredibly high as is the cost of food & drink. I have no issues paying for this, but at reasonable amounts. The seats are uncomfortable and sub par for a 10 hour flight. The lack of entertainment, even paid is poor and the chargers did not work on both legs of my journey. My main issue was the poor customer service. My wallet was stolen in London 1 day before I returned. I arrived at Stansted and asked what are my options to pay for my luggage as I went to the bank prior to withdraw cash. After 5 minutes I was told to approach other customers and ask them to pay for my luggage on their card and take my cash? Hardly helpful. I refused. Due to the lack of wifi at Stansted I could not make calls so I asked to please use a phone to call family who could pay. I was told they had no phones? After 15 minutes (to her credit) the staff member allowed me to call from her mobile. Onboard the plane, the gentlemen behind also only had cash and was given water. When I asked another FA for a cup of water and she refused saying my only option was to buy water. When I explained I only had cash which they do not accept she said "Who flies without cards?". I explained my wallet had been stolen to which she apologised and after I begged for some water on a 10 hour flight she reluctantly offered boiling hot water which apparently was all she had. Forget customer service, what kind of world do we live when such simple aspects to help someone becomes a chore or challenge? This was easily the most uncomfortable experience I have ever had in all my years travelling. In the end I think I saved $20.00 in the difference to buying a ticket with Norwegian who I find a much higher level of airline. Waste of money with WOW.

✅ Trip Verified | Do not fly with them! Delayed flight from New York to Brussels meant that I missed my connecting flight in Iceland to Brussels. The Wow Air staff lied saying that I wouldn't miss my connecting flight as the pilot would "make up the time in the air". What angered me most was that the Wow Air employee told me there was no more flights out of their airport in Iceland that day (I was panicking as I had an embassy meeting in Brussels the next morning). Luckily I got WiFi and found out there were plenty flights - another flight leaving that day to Brussels with another airline. I paid $600 for that new flight. Afterwards I called, emailed, tweeted customer support for months with nothing. I also submitted a claim online on their website and months later I was told I could get a flight voucher for 700$ (however most of their trans-Atlantic flights are nearly $900 meaning I'd still be losing money). I declined and asked for a monetary refund - I got $742, whole process took 4 months so if you're asking for a monetary refund stick with it and submit a claim on their website.

✅ Trip Verified | Stansted to Detroit via Reykjavik. During purchase, the schedule indicated that my flight would be on the 19th May at "00:50. I even checked with a representative that the flight was on the 19th when I quizzed here about getting there 3 hours before (for security processing). So according to the representative, that would mean the evening of the 19th. Imagine my surprise to receive this message: "Dear WOW air guest on flight WW122 DTW-KEF 19MAY18. This is a friendly reminder about your flight timings since it’s our experience that a departure time shortly after midnight tends to cause confusion. The departure time of your flight is shortly after midnight 00:50 and the check-in closes before midnight the day before the scheduled departure day, at 23:50. Have a WOW flight! Kind regards WOW air." This shows that they know about the confusion that their after midnight flights cause! When I received the message, I checked with the airline again, only to find that my flight was on 18th May in the evening (if I get there 3 hours before the flight). This conversation was difficult since it took the representative a while to understand the concept of arriving a few hours before the flight, and consequently had to check. I was then told the bad news that my flight was actually on the 18th May. In my opinion this is a very dishonest way of dong business! I had booked my hotel up until the 19th May, and it was really luck that I checked my messages, otherwise I would have missed my flight and probably would have been fleeced for a reschedule! Do WoW Air do this deliberately? I suggested to WoW Air to use the 24 hour clock system (incorporating the 24 to 25 hour indication) to avoid the confusion. For example, my flight schedule should have actually read: 18th May, at 24:50hrs. They told me that this was under consideration, but because complaints are currently not processed by the Aviation Authority regarding dishonest trading, I am doubtful that they will. They only offered me an apology, and no compensation for the extra night booked with the hotel. Be careful with their timings! Any "00:50" schedules are actually the day before

❌ Not Verified | Gatwick to San Francisco via Keflavik. Worst airline experience I have ever had. Their cabin baggage allowance is less than everyone else, meaning you will almost certainly have to pay their extortionate baggage fee for exceeding their allowance - unless you are going somewhere for such a short period of time you can make do with pretty much one set of clothes. They also charge you for any refreshments onboard - even water!

❌ Not Verified | Chicago to Keflavik. WOW air is billed as an economy airline and that’s what it is. However I found their staff to be friendly and competent. We were double charged for our cabin bags and I believe this is how they make their money. My luggage was lost on a direct fright from Chicago to Keflavik, Iceland on day 1 of a 16 day European vacation. It took 10 days to get my luggage returned to me. This was a very frustrating process but Wow air baggage services put in much effort to locate my luggage. They updated me by email at least once a day until it was found and subsequently returned to me.

✅ Trip Verified | Copenhagen to Toronto via Reykjavik. My experience was so positive, I needed to share. Cabin crew was extremely friendly and helpful. The pilots were informative and provided information to the passengers when needed. There was also a minor medical incident with one of the passengers during the flight that was handled flawlessly by the crew, so much so that a majority of the flight had no idea there was an issue. The pilot went above and beyond to check on the passenger as well. The plane was clean, bright and comfortable. Certainly a great value for the price. I would highly recommend flying with WOW.

❌ Not Verified | Toronto to Copenhagen via Keflavik. First time to fly with WOW Airlines, I was very apprehensive and nervous because of all the negative reviews. We paid the WOW Plus so we could have a carry on and a checked in luggage. In spite of all the bad reviews, we had an uneventful flight going and coming back. As previously stated in other reviews, there's nothing that WOW will offer, no water, no coffee, no entertainment, no food, extra charges for carry on, checked luggage, and extra leg room, so if you're okay with these, then go ahead. But if you are a tall person, the regular seats are really, really very tight, you might want to consider paying for comfy or extra leg room. We arrived 30 minutes early in Iceland, and the rest of our flights were on time. The only time staff would go down the aisle was to sell beverages, food, ipad, duty free and to collect trash. Flight staff were cheerful, professional, friendly and I should say young and good looking as well. The only thing negative I experienced was with the ground staff, upon check-in at Toronto, lady at the counter said that we didn't pay for checked in or carry on luggage, and I said we did, she said no, I showed her my phone and my printed ticket, still she said no and said "Show me, show me", in spite of the tickets already "shouting" in front of her that said included, she refused to budge then finally she said, "oh there's another group of 3 with the same last names." Yeah right - our last name is not common at all, so that showed, she was careless, quick to judge and quite rude, too. Ground staff are really quite strict with carry ons, they check at the gate, if you paid for one and you had a shopping bag, they'll let you put that inside your carry on, so, what I did was to get extra duty free bags and used those. They do check the weight as well, if you have over weight luggage, be ready to pay $21/lb, but they'll give you the option to move some stuff to your carry on instead. I don't think I will use this airline anymore, not worth the trouble, after all the fees and extra charges, fare comes up the same with other airlines (but with food, water, entertainment, etc)

✅ Trip Verified | London Gatwick to San Francisco via Keflavik. Most pathetic airline - rips off people - the cabin baggage size is smaller than normal airlines. Oversize cabin baggage rates are atrocious. Was forced to pay almost £260 at Gatwick by the most unhelpful check in staff. So, if you are ever thinking about WOW, because it "seems" less expensive - think again and again. Add up the rip offs on cabin baggage and the service (charges even for water onboard). The total cost is way more than other classier airlines. Don't be fooled. And the service is terrible across the board.

✅ Trip Verified | Boston to Berlin via Keflavik. The lower fare is not worth it. My flight was cancelled on 2.11.18. I did not receive a call from WOW that day, so I called, and was on hold 5 hours! My flight was supposed to leave on Sunday, and I was rebooked for the following Friday. I paid extra for a priority seat and boarding, and this was not honored on the rebooked flight. They said I would be reimbursed $100/day for the days delayed. I have been unable to collect this despite numerous calls to the "customer service" number (India). This airline stinks.

❌ Not Verified | Keflavík to Boston. I don’t recommend WOW air at all. Although ticket prices were great, they charge you a bunch of fees and for everything else (a bottle of water was $3.29). But the main reason why I discourage this company is for their customer service. All their employees are rude and talk down to you. Arriving to the airport I went to the self check kiosk but apparently in Keflavík they don’t open until 12pm. So I went into the baggage line since I need to drop off my bag. An employee finally arrived around 12:22 yelling at everyone that they need to you the kiosk because the line was too big. But the kiosk still didn’t work. On the plane itself, the staffs didn’t greet anyone but were on their phones. One looked at me asking if I needed help finding my seat, but I told her it’s ok, I know where it is, and she told me to stop and show me her ticket because she didn’t believe me. Then on the flight she continued to watch me and harass me for the shades being down, and me grabbing something from my bag underneath while the plane wasn't taking off or landing.

✅ Trip Verified | Toronto to Keflavik. My girlfriend and I were a little skeptical about flying this airline after reading all of the negative reviews, but after our round trip vacation from Toronto to Iceland and back, we had no idea why this airline had so many negative reviews! Maybe our standards for a good flight were low, but if it weren't for all of the pink, we couldn't tell the difference between this and a Delta flight. My recommendation is to just know what you're getting into before you leave and you will not have any problems. There isn't any complementary food or beverage service, solution? Eat before you leave and buy a drink at the airport before the flight. Our luggage got their fine and in great shape. I have read a lot of negative reviews about how WOW lost passengers luggage - it's not their fault! The airport handles the luggage, not the airline! So stop giving WOW a hard time over this issue if it happens to you. Another negative review I have seen is people complaining about the airline switching their seats around - we booked our flight 4 months in advance and chose seats and those were the ones we were given. We also got to the airport 2.5 hours before our flight (like you should for an international flight) and were able to check in perfectly. More negative reviews I saw were about how they don't give you your boarding pass if you spell your name wrong when you book - how is this different from any other airline? Even if you somehow spell your own name wrong at the time of booking, I believe you can alter it up to 24 hours before your flight - WOW even sends you a reminder email (and text if you sign up for it) to make sure you have spelled your name right and have all of the necessary documents to travel to the country you are going. In conclusion - for 900 dollars total, my girlfriend and I got a round trip flight from Toronto to Iceland with 3 checked bags (we camped and brought our stuff so we had to have a additional bag for that stuff). The next cheapest option was going to be around 1400 for the two of us. We had a great experience on this airline and were surprised how great it was after reading all of the negative reviews before hand. The seats were fine and they actually had more legroom then some of the domestic US flights I have taken. Our luggage got there safe and sound and we had no problems with our boarding passes because when we booked we looked at our passports and put our names in the computer the way they are spelled on the passports. WOW air definitely has my trust and we will fly with them over and over again - 5 stars from me!

✅ Trip Verified | Montreal to Barcelona via Keflavik. I had a very distasteful experience with WOW Air. On the 29th April they didn't allow me to get onto my flight. I booked this flight with three months advance. It was my first time traveling with Wow Airline and I was pretty excited with this trip because I was doing a stopover in Iceland and I have planned to visit the Blue Lagoon, so I reserved and paid in advance to get in, as I only had around 8hrs in land. As a frequent traveller you can imagine my surprise when I was doing the checkin at 5pm at Montreal airport and the ground crew told me that WoW airline will not aloud me to travel because in my reservation there was only my first and my surname, missing my middle name. As a frequent traveller, I take care of all my reservations and I always use the same information, my first and my last name. Apart of that I also provide my passport number and the expiring date. So the person that have booked this trip could only be me, no one else had the same data. I tried to talk and explain my situation to the gentleman at the airport and he told me that he couldn't help me so I asked to speak with his supervisor, Anne Marie. The ground crew supervisor told me that I couldn't travel for the same reason. I have tried to find different solutions but I guess she wasn't patient enough to help me with that. After 4min conversation she told me to speak with the customer service supervisor by phone. I was really frustrated to understand that no one took responsibility for the problem and no one could or wanted to help me. Once again, I follow her instructions and I called the customer service supervisor. I explained my situation and I asked for help finding out a solution. I have suggested a lot of thinks like paying for adding my middle name on the reservation, paying a fee to enter at the flight. But his answer was the same as everyone else, he couldn't help me and he is following rules and the airline policies. All this situation was really frustrating and it also shows us (the passengers) that you don't invest the enough time/money in your customer service. During the three times i have speak with people that work for your Wow Air, no one ever provide me a solution or tried to help me. Everyone just told me that I will have to buy a new ticket for the day after and wait at the airport. After all I find out they always do that when their flight is overbooked. So they find this excuse to don't allow us to get in and make us paying for another flight and losing twice the money. Apart of that the customer service is just bad, no one ever want to help you. I'll never travel with WOW Air again.

✅ Trip Verified | San Francisco to Dublin via Reykjavík. I was aware of the extra charges many reviewers have commented on in their reviews. Therefore, when booking I could clearly see the true cost and was aware of additional fees. For two people (My wife and I) we paid €750 for a one way ticket from San Francisco to Dublin with a short stopover in Reykjavik. This included check in luggage up to 20Kg, carry on luggage (10 Kg) and a personal item (rucksack, handbag). This was more than sufficient and the extra fees paid for this luggage allocation are included in the €750. The flight from SFO- Reykjavík was on the Airbus A330 aircraft with a flight time of 8 hrs. Although the leg room was tight, it was by no means uncomfortable, once you took a regular stretch or walk as you should do on any airline. Limited food menu was available onboard. Staff were very friendly and attentive. The one negative was that the universal charge points beneath the seat were not working, however, the staff obliged by charging in their rest area. After a short stopover in Reykjavik we boarded a new Airbus A321 to Dublin and this plane had all the modern comforts of a brand new aircraft. Although we had to pay for food onboard both flights, the difference between travelling with Wow and Aer Lingus was saving in the region of €800 for two people with the stopover adding 2.5-3hrs to the journey. I found the stopover good to break up the journey and this may suit families travelling with children or those who value their Cash at the expense of a few extra hours travel. Overall a very positive experience.

✅ Trip Verified | I got scared reading negative reviews and want to offer a different experience. We flew on a XXL (BIZ-Class) ticket from Baltimore to Frankfurt and back and had a very pleasant experience. WoW Air operates one of the newest aircraft fleets and all four planes we flew with were 2016 or 2017 build. Our ticket included priority boarding, seat selection, free luggage, free meal and drink. Nothing to complain about. Staff on the plane was exceptionally friendly and helpful. Now, here seems to be the trick: We did a little research and talked to folks who had flown WoW Air before and got some insights. Make sure you adhere to their luggage requirements. Understand that an XXL seat is a seat of the exact same size as any other seat, but it's in the exit row and gives you the additional leg room. There was mention, however in the magazine that the airline has started to add "real" Business Class seats to their Airbus 300 planes and plans the same upgrades, with confirmed seating option, to their 321/320 fleet. Know that you do not have in-board entertainment unless you bring your own I-Pad or pay 25$ to rent one. Understand that everything, from water to food, will cost you money. So the bottomline: If you pay only $126 on-way to Frankfurt and expect a 5-star service, you'd be thoroughly disappointed and write a review like the ones we read. If you pay about $400, you get the premium treatment and write a review like this. One thing I can't comment on, is how their service develops once something goes wrong, like many reviewers experienced. We may just have been lucky that everything went well.

✅ Trip Verified | I had bought a round trip ticket with my girlfriend from Toronto to Amsterdam return via Keflavik. On the way back, we arrived in Schiphol Airport. We lined up to give our luggage and the person helping us informed us that our flight has been cancelled. She could not give a reason for this. We soon after received an email detailing this cancellation. It said it was cancelled due to "operational restrictions". We inquired and it was never made clear to us the reason for this. Either way, alright. Flight is cancelled lets check our options. WOW Air gave us an option of either getting a full refund on our flight, no refund but next available flight (which was in 4 days. I had a huge backpack and they were not willing to make hotel accommodations), or to later file for compensation. My girlfriend decided to opt for a full refund. Fair. She got her money back. I opted to file for compensation. In this case, we had to get back to Toronto in 2 days maximum. We then found the next available flight out. It cost us both around 900$ CAD each. Around $1800 total. So at this point she's out $500 and I am out the full $900. I then wanted to file for compensation. Here we are 8 months later. After waiting and waiting and waiting we were promised $1200 CAD compensation. I said great. That is perfect. However, last second I got an email informing me that the airline did not want to pay such a price and slashed it in half. Now we are only getting $600 CAD which will not come close to even covering my ticket home not to mention the discomfort of sleeping in an airport chair for 2 nights. I am now in the process of inquiring about this. I called a representative who was nice but basically couldn't do a thing but tell me he would speak with his supervisor. Not too confident on the outcome here. If you ever have the idea that WOW is cheaper and you want to save a buck keep in mind there is a good chance you will have to pay much more if anything goes wrong. This is not the only story out there like this. Also, I spoke with my dad who mentioned airlines sometimes cancel flights if they cannot fill the plane. Come to think of it, the group of people that got cancelled were about 10. Very interesting situation if that is the truth.

✅ Trip Verified | Brussels to Los Angeles via Keflavik. This is by far the worst airline. First they told me I have to pay 135 euro for my 1 check in luggage. Ok got a catch the flight. Got into the flight,I asked for water, they asked me to wait, then again I asked they said the CC machine need to be on. They said its 3.75 euro - I have to pay even for a water. Then I asked for food to buy. They said once we start serving we can help you, after long wait here they are 2 sweet lady's asking me if I need anything - I tell them nicely anything and of course CC in hand, they reply no more food available sir, we only have soup. Seats are small and when I say small I mean like no movement possible. I slept only maybe 3 hours with sleeping pill, very noisy aircraft old dirty. Never again ,even if wow is my Last choice I'm passing on. No music, games, tv or similar entertainment and of course no Wi-Fi.

✅ Trip Verified | Los Angeles to Amsterdam via Keflavik. This company is awful! They will not get their customers back, and therefore, will not make any profit with the way they treat their customers. My mom who doesn't speak English. She couldn't understand why they wouldn't let her on the plane and was trying to get them to talk to someone who could explain what is going on, but they refused to take the phone and talk to someone on the phone who could both help them and help my mom. Although the tickets are cheap, they do not include good customer service. They were rude and unhelpful. I flew with the same airline. Nothing was included in the price of the ticket, not even water or a simple carry-on. If you think you're getting a good deal with the airfare they offer, you will realize you were tricked into thinking that as soon as you purchase your ticket. I have never had a worse experience with any other airline so far. Do not use them or you will definitely regret it.

✅ Trip Verified | By the time we got the baggage and legroom for one it totaled to about the same as much better airlines. Six of us flew to Amsterdam from Los Angeles through Iceland. LA to Iceland is an 8-9 hour flight. No water unless you paid for it. I sat in the dry air for 6 hours before I finally caved in and gave up my credit card. We bought water bottles during the trip and filled them at the airport before our return flight. On the first long flight we didn't know how to recline the seats. I purchased the extra leg room but had to sleep sitting up. No one said anything about the red button until the second flight. The poor guy next to me was 6'4" and couldn't recline. Bring your charger. The outlets didn't work on the return flight. I asked the attendant (once I saw one) about it and she said they would reset it. There was no reset. All six people who flew, we were spread out, had the same problem. The three in premium class had the same problem as the ones in the cheapest seats. Eight hours and the batteries to our phones were dead. We had to charge them at the airport in order to call for our ride. We were in row 16 towards the front of the plane. We were roasting. The group in front were freezing. There was no air control on the return long flight. The staff was selling the duty free products, cigarettes and makeup, during every flight. It was making me nuts. The only good thing about the airline was that the staff looks amazing. Barbie and Ken perfect. They didn't do anything except charge credit cards but, they looked great.

✅ Trip Verified | Los Angeles to Paris via Keflavik. My friend and I checked in three hours early at LAX airport on 12th April for a much anticipated trip to Paris. From the beginning we noticed an uncaring, unfriendly attitude from everyone at WOW. We fell asleep whilst waiting to board (we are both almost 70) and arrived at the boarding 8 minutes before take off and refused boarding! There were two girls there, the first girl was going to let us on but her manager refused, stating they had called us over the loudspeaker twice. This was not true. They could have easily let us on board. This was pure meanness. We were offered no alternative flight and so we lost our money, not to mention the Hotel cost of $150 a night that was already paid. We had to drive four hours back home and look for another flight. We ended up finding one with Air Tahiti two days later and had to pay an additional cost of $500 each. I was so upset I didn't want to fly back with them either so I cancelled my return trip and have not even been refunded the taxes! It couldn't have been worse. This so called budget airline ended up costing me so much money.

❌ Not Verified | Don't be fooled by cheap tickets! You will end up paying the same price, if not more than other airlines. So please save yourself the agony. I purchased my ticket only to find out out have to pay separate charges for bags (they're not cheap). There's no convenience with WOW air. They charge 20$/kilo if you go over and will refuse to check in your bags if you don't pay on the spot. WOW air doesn't provide free food or water. The person seated in front of me woke up coughing asking for water, the stewardess refused to give him the cup until he handed over his credit card and successfully made the payment. If you're thinking about booking because you can squeeze in a visit to the springs during your layover, forget it! It's a hassle and will cost you close to 100$ for 1 person to just reach the city centre.

✅ Trip Verified | Toronto to Paris via Keflavik. Worst company, didn't check reviews before, my bad. Don't make mistake, no service on board without paying, you can't get water! Overall more expensive if you have normal airlines flight. Wanted visit Iceland using WOW in the summer, but now cancel all plans. Friends stay away.

✅ Trip Verified | Keflavik to Paris. First time visiting Europe, age 21, stuck in Paris, because Wow air cancelled the flight. I was excited to try wow air because i love how they offer affordable travel. I was hoping to leave a good review and share recommendations to friends. However I would never ever book again because it is not worth what you end up paying after they cancel your flight home last second. They told me the soonest they could get me out of Paris was a week. I could not stay another week, as I had already been there for 6 days. I had to pay $1,300 to get home to the United States, to Chicago. I submitted a claim on Jan. 9 for reimbursement of my added expenses due to my flight being cancelled and I did not hear back until April 12 when they told me that they are not responsible for reimbursement because the cancellation was due to weather. Even though the plane completed its route all the way to Chicago, without certain passengers on it. They did not even reimburse me the cost of the fare that I paid to get from Paris to Chicago! They cancelled my flight, kicked me off an overbooked flight, and neglected to pay me back for a fare I was unable to use. Absolutely miserable.

✅ Trip Verified | Baltimore to Gatwick via Keflavik. Flight from BWI to KEF delayed 1 hour. During air time, there was a snow storm in Iceland and we spent two extra hours in the air and almost had to find a different airport to land at. Extra complaints - no options for a free snack like peanuts or even water; the flight attendants are rude and made guests feel uncomfortable. Missed our connecting flight to LGW. WOW gave us a bus voucher, hotel voucher, and food voucher. Our bus voucher could not get us on a bus - the bus drivers said "no, you go that bus over there" (broken English) - eventually there were no more bus options. We went inside, wandered for a good bit until we finally found a WOW employee, who told us to go outside (into the blizzard, I'll add) to look for the bus that originally told us we could not get on! After much arguing, WOW put us on a taxi to our hotel that was 45 minutes from the airport. The hotel was not ready for us and we waited, sleep-deprived in the lobby for two hours. The food voucher could only afford us bowls of soup from a restaurant that was not friendly. We were told to meet in our hotel lobby at 2:30AM and a bus would pick us up. The bus never came. Time was cutting close, so we opted to call a taxi to take us to the airport, or else we would miss our flight. The taxi ride costed us $200. There was no WOW air gates, so there was no representatives available to talk to. We stood in a random line in the middle of the airport which was our "gate". The line then turned into waiting in line outside. We were put on a shuttle and eventually walked outside (into the blizzard) to get on the plane. We filed a claim, multiple claims actually, and only receive silly automated email responses. I messaged their customer service on Facebook, and someone responded saying it takes up to 6 weeks to get a response on a claim. After a couple weeks waiting anxiously, I responded to one of the automated emails. Someone replied and said responses to claims can take up to 10 weeks - basically, WOW just passes you around until you're too tired to complain anymore.

✅ Trip Verified | Paris to Boston via Keflavik. What an absolutely horrible experience. We booked months in advance and paid for priority boarding, "XXL seating" and in-flight meals, we got none of what we booked or paid for. When we asked at the gate the WOW agent actually literally laughed at us and said so sorry nothing we can do! We flew economy on both legs of our trip even though we paid for premium seating. The in-flight crew was however very nice and appeared to care. We left the gate 2 hours late on the Iceland to Boston leg. They say buyer beware. In the case of WOW, just don't do it, you will be disappointed. We learned the hard way.

✅ Trip Verified | New York to Amsterdam via Keflavik. My experience was rather pleasant. The cabin was new and clean with nice purple dimming lights to add a little flair to the experience. There was ample room in overhead bins for carry-on bags, so be sure to check the measurement requirements before paying the high fee to check your bag (I paid $75 but ended up stowing my suitcase in the bin.) The crew was nice and professional, and even alerted us as to when we might see the northern lights as we approached Iceland. The seats were basic but with plenty of leg room, and the window seat was close enough to the wall so I could lean against it while sleeping without getting a backache. I took a red eye flight and wanted to get good sleep so I didn’t mind not having inflight entertainment. There was one passenger in the front seat who freaked out because he thought the passenger next to him was chanting “Islamic hymns” but the guy he was referring to was clearly not a threat as he was sitting next to his wife and wearing quite fashionable sweats and sneakers. I was impressed with the crew who addressed the situation calmly and professionally and was able to assure the disgruntled passenger that he was safe. I’d highly recommend this airline, but be prepared: you’ll have to buy bottled water on board or before your flight as they don’t offer it for free; make sure the name on your flight ticket matches exactly what’s on your passport (with middle name spelled out); carry-on and checked baggage fees are higher than normal. Read all the fine print!

✅ Trip Verified | Pittsburgh to Gatwick via Keflavik. WOW air simply don't. Worst flight ever and that's saying something. I tried it out to see if it gave an option for those in the team flying to the US. Home leg i arrived at LGW 10 hours late, not a sign of free water in our 2 three hour tarmac stops even though passengers were standing at the door so as not to pass out. Flying narrow body planes to the US is madness a weather event gave us excess head winds and the pilot had to divert to Goose Bay to top up the fuel. Given a 1 star as zero was not offered.

✅ Trip Verified | Tel Aviv to Chicago via Keflavik. The worst company I’ve ever flew with. It’s basically easier to say that they do not have any customer service! Know that if you’ll have any problem with your flight you’ve got no body to rely on!

✅ Trip Verified | Frankfurt to Toronto via Keflavik. Worst experience ever. The flight got canceled and we were informed about the cancellation when it was time for the check-in. No help was provided at the airport concerning alternative options and we were advised to call the help service. The help service offered the options of taking a different flight three days later or canceling the trip and use a different airline. I opted for the different airline which was three times the price due to the last minute booking I had to make. I’ve been waiting for 8 months now for my compensation of 600€, and after sending about 25 emails back and forth they still haven’t managed to send the money. Conclusion: Avoid this airline at all cost, it will only cause you trouble which won’t be resolved in months.

✅ Trip Verified | Montreal to Keflavik. The only one company to force European travelers to have middle names on tickets. The issue has been fixed for free for my first flight, but they asked me to pay for my return flight. Middle names are not mandatory for European travellers, but they can refuse the boarding if they want. It seems to be random when we search for similar issues on internet.

✅ Trip Verified | Frankfurt to Baltimore via Keflavik. Worst flight experience ever. We were delayed 2 hours leaving Frankfurt. WOW provided no information about our connecting flights despite multiple requests until we landed. The majority of those flights, including mine, left without us leaving about 80 passengers stranded. Wow did not immediately confirm seats for the next day, instead leaving us to deal with their Horrible customer service staff and terrible online service to get a seat on the next day’s flight. They housed us in a “hotel” they own near the airport in a former military barracks. It’s really a hostel with common bathrooms and is a complete dump. We spent hours trying to confirm we were on the next flight out. Of course the flight was overbooked but we made it on, thank goodness. We will never fly WOW again

Berlin to Baltimore Washington via Keflavik. Absolutely the worst experience ever. I read the reviews and should have bee warned. But I took a chance. I was denied boarding to a flight that took off and landed in Iceland. I was told my flight was canceled and there were no hotel rooms in all of Iceland. I showed a gate agent, who was not an employee of WOW available rooms and was still denied boarding. Given a piece of paper to call WOW and rebook. No WOW reps were ever available at the airport. After 45 minutes of waiting and a lot of struggle WOW could get me home 4 days later 4 days. They offered to put me in a roached out motel at the airport. with nothing to do but wait. I rebooked with a reputable carrier and came home. After a long horrible customer service experience they agreed to refund the cost of the ticket home and nothing more. 2 weeks later no refund. Another painful call and "there was a glitch your refund is coming" I was told I was speaking to a manger. of WOW. they must station their managers at a call center in India No refund out a lot more than had I booked with a real carrier. Never again and you have been warned.

✅ Trip Verified | Boston to Reykjavik. This airline customer service does not respond in a timely or appropriate manner. Airport staff are rude and not helpful. They place young students on a class trip scattered throughout the plane amongst strangers. Think twice about using this airline.

✅ Trip Verified | I was flying with my husband and 2 babies (age 1 and 2) back from Tel Aviv to Baltimore Washington via Keflavik. Our first flight was first delayed by 55 minutes. Then, we boarded and waited for another 2 hours before taking off (we were told that the original route was not approved and a new route was being submitted for approval). 6 hours into the flight, we were casually told that we were stopping in Edinburgh, Scotland to refuel. The stop ended up taking 2 hours, and then we had a 2 hour flight to Iceland. By the time we arrived, we had been on aircraft #1 for 12 HOURS. (My kids were not delighted). We obviously missed our connecting flight, so we were put up at a hotel overnight, and told we'd be on the next flight to BWI the next day. We get to the airport the next day, only to be told we'd be flying first to Chicago, then to BWI. This is after travelling with kids for 36 hours. Our kids were falling apart, and we were too. We asked to be put onto an IcelandAir flight directly to Washington Dulles Airport. We knew that other WOW Air travelers with our exact itinerary were put on that flight. At this point, the WOW Air employees became extremely rude. Two employees deliberately hid their name tags after we politely asked for their names, one even yelled at my husband "never to do that again!". WOW Air employees lied to us, telling us that IcelandAir was no longer selling their tickets to WOW, and that the only way home was via a (WOW Air) flight to Chicago, then a (Spirit Air) flight to BWI. As this was all happening, I get a text message from WOW Air, telling me that my flight to Chicago was delayed. We ended up going to the IcelandAir desk and asking if they still had tickets on their flight to Dulles Airport in Washington D.C. that day (in 4 hours time). They said yes, and they were happy to sell them. We asked if they'd sell to WOW Air, and they said yes- but they were selling them at full price at this point (which obviously WOW didn't want to buy). After a lot of begging, pleading, and arguing with WOW Air employees, we told them we were just going to buy our own flight home, and then seek reimbursement and then some. One WOW Air employee agreed that this was the best thing to do. In the end, we spent over $1800 buying tickets on IcelandAir just to get home in the most straightforward, timely way possible. When we boarded that flight, I was physically and emotionally exhausted, nauseated, and had to ask the crew for painkillers. I could not imagine another baggage claim, security check, and flight home after that just to spare WOW Air a few bucks. We ended up arriving in Dulles at 6pm on 04/12. Our original arrival was scheduled for 7 pm on 04/11. If we took the Chicago flight home, we'd have arrived at 12 am on Friday, 04/13. We know because that happened to our friends. If WOW Air had been helpful we would not be so embittered. But they were not at all and that's why we'll never fly WOW Air again.

✅ Trip Verified | Gatwick to Keflavik. I must express how ineffectual WOW Air have made my claim by responding to me 13 working days after the fact; that is 19 days altogether. The result is that I was forced to, grudgingly, pay for additional flights at a greater cost to me and for fewer days on my trip. In the mean time, £190.46 of my money is out of my hands and I am struggling to reclaim it. I paid for WOW air's service on the 19th March, the funds were removed from my bank account but no error was brought to my attention by WOW air. I was not receiving an email with confirmation or a booking number. As my emailed inquiry yielded no response, I contacted WOW air's customer service line by phone, where I was told that no money had been received and the whole transaction had timed out. Where was my notification about this? No additional help was offered, certainly no offer of discount or priority to be seated on flights of similar dates. I simply had to purchase new flights. The last injury was to be charged an additional (approximately) £80 at the airport in Keflavik, moments before the flight as our hand luggage was assessed by WOW air's staff members and deemed to be far too large to be considered a carry on (it won't fit under the seat, therefore it must go in the overhead storage)- the difference being a matter of centimeters larger than the example cage available. We had no choice but to pay, or to abandon our luggage. An absolutely unreasonable policy, as the website states clearly that assigning luggage before the flight will cost much less than to do it at the airport, yet what is the justification for this price difference? The system is computerised, that's why we the customers are typing in all the information that WOW air needs to arrange flights, and the staff member that charged us this outrageous price (whilst apologising, stating it was the worst part of her job to enforce this) simply took our passport information and entered it into her computer. Was that typing what we paid for? We were blocked entry until we paid so I can only see that it was WOW air generating more labour for itself in this occasion. The perfect punchline to this experience was discovering that there was no more space in the overhead storage anyway. Our carry on bag that was apparently too big to fit under the seat, remained under the seat for the entire flight. I am so dissatisfied and frankly irritated by my experience with WOW air that I will make it a personal endeavor to avoid its service until some recompense and apology is offered. A budget airline indeed.

✅ Trip Verified | Tenerife to Washington via Keflavik. Very rude unprofessional get agents no respect for elders. We fly from Spain to Keflavik and then we were asked to pay extra for small wallet size hand bag on our connecting flight from Keflavik to Wasington which we end up shoving it on the side pocket of our carry on luggage . We were disappointed by the inconsistent, unprofessional, cold and rude behavior of the agent. She even said "you will not board this plane if you don't behave" just for trying to explain that we had the same carryon items that was allowed on our flight from Tenerife to Keflavik. My overall experience with this Airlines was very bad. What seems a cheeper price at the begging ended up being more than the other airlines. This was the worst experience I ever had.

✅ Trip Verified | Copenhagen to Montreal via Reykjavik. Absolutely terrible customer service, the flight staff was rude, did not assist passengers and were hard to find at the airport. The first flight was mildly better than the second, but both were delayed by a couple of hours and I almost missed my connection in Montreal. Also, no issues with my baggage on the first flight and then was charged ~$130 CAD for my next flight with no explanation and there was more than enough space (even empty spaces in the overhead compartments). I get they are a discount airline but they are BY FAR the WORST airline I have ever travelled with. My first and last time travelling with them. Save yourself the headache and avoid them at all costs. Oh and $3.50 for 500ml of water on a 5&1/2 hour flight is ridiculous.

✅ Trip Verified | Worst airline ever. I thought Ryanair pulled some questionable tactics in the past but Wow Air goes beyond that. I'm 6'3" (1.90m) and I couldn't fit in my seat (Glad I had the aisle seat, so I can put my legs to the side, although it's not pleasant to seat for almost 5 hours sideways). They don't even offer refreshments for long flights and the charged us 88CAD to carry our carry-on on board. Which wasn't big and had no issues with it in any other airline. Just avoid it at all cost, it's not worth it, really. They also don't have any kind of in-flight entertainment. Cabin crew was good and kind.

✅ Trip Verified | Beginning this review with "Worst Airline Ever" would be injustice to what WOW air actually is. Incapable, uncaring, rude, unprofessional and overall, exhaustingly disappointing. I had purchased my ticket a month in advance, checked in 24hrs in advance (3rd person to check in) and I was denied boarding. First reason I was given by the ground staff "Aircraft has been switched, the seat you were assigned does not exist on this plane." I called WOW, on hold for 30 minutes, to be told that the exact same thing by the agent over the phone. They were offering to book me on the next WOW flight, which was two (2!) days later. I refused. Told I had to wait 60 minutes and follow up then. Spoke with another agent 60 minutes later (after being on hold for another 30 minutes), to be told I was denied because the flight was overbooked. Put on hold multiple times, for the call to be "dropped" and for me having to call again. The third phone agent I reached asked me for the same information, and then proceeded to tell me that the reason was because I had misspelled my middle name on the boarding ticket. I do not have a middle name. They were grasping at straws trying to find an excuse. I emailed my passport information to them as well as the boarding pass so that the agent could review it. After 1.5 hours I was finally told I was denied because it was overbooked. No fault of my own, next flight was in 2 days, I could be booked on that. I refused and wanted a refund, as well as WOW covering my hotel charge due in Brussels. "We are not able to refund you sir". Overall, absolutely horrible experience. Awful customer service, both in person and over the phone. Irresponsible. Mistakes happen, but you should take ownership in them. In one word - awful.

✅ Trip Verified | Toronto to Amsterdam via Keflavik. Although I didn't have the worst experience with this airline, I was still quite unhappy with it. I know that airlines are now moving towards charging for carry-ons and bags separately, but the costs with WOW are absurd. I cannot say for certain, but it also looks like their carry-on measurements are below the average so be aware of this. They will measure your bag, and if it is over, they will not allow you to bring it on and you will need to pay a hefty fee to check it in. We saw them reject several carry-ons. The seats on the flight were tiny, and they do not provide any refreshments on-board. Considering the flight from Toronto to Reykjavik is 5 hours, not providing passengers with even a glass of water or a soda is unreasonable, especially because you cannot bring liquids through the gate. Since you are stuck at the Reykjavik airport, this is your only option to purchase food and drinks where a sandwich alone will cost you 20CAD. Our flight home was also delayed, so you end up spending more time in the airport than you plan to. Their business model sounds good in theory, since they offer cheaper flights with flexibility on what exactly you want to pay for, but the experience is just not worth it. The hidden costs add up quicker than you think, and your "cheap" flight only ends up being 100-200 less than a non-budget airline. Just pay the extra money since 1) you won't have to worry about showing up to the airport with a carry-on not up to their standards 2) you'll receive at the very least water so you don't dehydrate on board 3) the plane will be larger and more comfortable 4) you'll land in a bigger and cheaper airport if you have a stopover, but we often find direct flights with comparable prices. We travel oversees at least 3 times a year, and this experience was definitely the most unpleasant and uncomfortable, and took us an entire week to recover. Bottom line: if you really want to save a few extra bucks or travel very short distances sure. But if you want a smoother, efficient, and positive experience, I recommend another airline.

✅ Trip Verified | Keflavik to Los Angeles. People complain about no wifi or in flight entertainment but it is a budget airline. So as long as you know ahead of time that there are no TVs. You have to pay for anything you want including water ( the water was cheaper on the plane then in the airport!) You shouldn't have a bad experience. The flight was smooth. Flight attendants were nice. Plane was clean. Seats were comfortable. This flight was 60% cheaper than the next airline was. I would fly again in a second. No hesitation!

✅ Trip Verified | I was apprehensive to fly WOW air after all the bad reviews I read. However I was pleasantly surprised flying from Newark to Reykjavik. Flights were on time and smooth. Cabin crew were very nice. The only complaint I had was the seat got uncomfortable after a while. I will bring a cushion next time or upgrade to a nicer seat. All in all a pleasant experience.

✅ Trip Verified | This is by far the worst airline I have ever dealt with and that is a very hard title to get. My son booked the the return tickets for me, himself and his 6 year old daughter about six weeks prior to the flight. We were going to visit my other son and his three children on spring break. In Ireland much to my horror we were refused entry to the flight because the name on my ticket was Gary C King and the name on my passport was Gary Charles King and my son had the same problem as the name on the ticket was Matthew Simon King and on the passport was Matthew King. On their web site is does not clearly state that the passport name must be used exactly on the ticket Had their system checked at any time prior to flight, they would have see the difference and could have and should have notified us to change the data. At the airport I pointed out that I had four pieces of picture ID, three government issued and my son had three. WOW's response, these do not count are we will not correct these tickets - call this number in Iceland. My son spent 1/2 hour on hold till he got an operator and another 3/4 hr trying to get Wow to correct the data. They refused and we thus missed the flight. We were not the only ones. A least 5 other people had the same problem and I presume some missed the flights. I was told from WOW'S staff in Montreal it is your problem not ours, Montreal never changes anything, if Iceland want to it is their decision; you should have read the fine print. Lastly when I asked to see the person in charge she at first refused to see me, and after insisting, she finally showed her face and said she could do nothing. She also as a parting comment stressed that we should have read the fine print and then pulled out a blow up of that data underlined in yellow to prove her point to us customer with this problem. Obviously WOW Is totally aware of this problem and does nothing to solve it. At no time did they offer to change the tickets to a later date and when I asked to go "standby" as at least our three seats were now open, they refused. So my conclusion is correct. They now have the title as the worst airline I have dealt with in my entire flying life starting in 1963.

✅ Trip Verified | Not impressed with WOW air, should be 'Woah Air'. They will allow you to carry on your hand luggage free of charge out of London Gatwick but you have to pay £70 to carry it out of Reykjavik Airport on the flight home! Is Iceland not expensive enough? Not happy.

✅ Trip Verified | Paris to Newark via Keflavik. The worst experience I had with them. Do yourself a favor stay away from them. Save money and time. They made me pay small little bag they didn’t tell me that I can carry on the board. They still made me pay 55€. Not to mention our flight is late one hour. Well I am still here in the airport in Paris, so who knows how much longer I have to wait. Lesson learned never again.

✅ Trip Verified | Keflavik to Alicante. Worst airline ever please avoid, starting with delays, lots of hidden charges so ticket will end up being more expensive than with other airlines. Terrible staff that doesn't care at all about passengers and is rude and unhelpful. Avoid at all costs, there are much better options for that route.

✅ Trip Verified | Amsterdam to Baltimore via Keflavik. It is the worst airline that I had to deal with. They don't care and will, when they get a chance, deny everything. Lost two of my baggage on the way back to US, after a month got one of them shipped back to my house and the other was never shipped. As of today, I'm still waiting on my luggage and calling their "Lost/Delayed Baggage" team almost every other day for the status and get the usual run around and exact that I know by heart now "Please give us 24-48 hours to send this through and we will get back with you" but nothing happensl. I am the only one who keeps calling back. All they know is that my luggage is at the airport but nobody at the airport is answering the claiming dept to ship the item back to my house? I keep calling the airport for hours but no one answers. I keep calling the corporate and spent over $100 of phone minutes waiting on the line for hours since it's long distance but it's useless. Do yourself a favor and do not book with this airline.

✅ Trip Verified | I bought my ticket from Paris to Toronto via Keflavik from Wow air and didn't expect much because the ticket was $250 whereas the second cheapest ticket was $850. I traveled light with just a small (12x10x17 inc) backpack so I didn't have to pay extra. If you need a carry-on luggage, you will need to pay extra around $30 (pay online will be cheaper than pay at the door). All of my flights were on time. I notice that Wow's flights between Iceland and European countries are often overbooked (might be because Wow air is a budget airline) so you might want to check in online (very convenient) to secure a seat well before you get to the airport. Again, the ticket is cheap so you will have to pay extra for many things (food, water, entertainment, booze) but you definitely don't have to pay extra for good attitude from the flight crew, as long as you are respectful to them. I sat next to a smelly passenger (got headache from it) and kindly asked a flight attendant to switch my seat and she promptly found another seat for me. When the flight was going through turbulence, the flight attendant sitting near me constantly tried to calm me down (I was scared and sobbing). These two events prompted me to believe that Wow air is a great budget airline and I will definitely fly with them again. Buy your food before your flight if you don't want to eat/pay for food on the flight. You can buy the water bottle on the flight or fill an empty bottle before boarding to save money. Since Wow air sells their ticket from different countries' website, you can buy the same ticket at a lower price if you have one of those travel credit card that doesn't charge foreign transaction fee. For example, I bought my ticket from the Canadian website which charges the ticket in Canadian dollars, which is cheaper (after currency conversion) than the same ticket bought in USD (from US website).

✅ Trip Verified | Keflavik to Copenhagen. I enjoyed the flight and was able to sleep for about two hours. The automated check in was very easy. The boarding procedure was easy but did require us the wait in walk way for about 5 minutes before entering the plane. The plane was new and the seats had a place for a tablet to be mounted so as to watch movies (see photo). I will fly Wow Air again.

✅ Trip Verified | Los Angeles to Paris via Keflavik. I have never flown a worse airline or received worse customer service. Staff is nothing short of rude, abrasive and utterly unhelpful. I must say that with the cheap tickets you get what you pay for. Not only did they give my husband and I the run around, they denied us entry onto the flight and tried to sell us tickets for 5x the original price. Arbitrary fees, and terrible customer service. This cheap trip ended up being one of my most expensive and least pleasant (complete with tears from the rude treatment I received). Not only was the customer service awful, when I did complain the staff waited an entire month to return my email and when they did they simply said that it wasn’t their fault and that they closed the case. Isn’t the point of customer care? They nearly destroyed my entire wedding anniversary trip.

✅ Trip Verified | Copenhagen to Chicago via Rekyavik. The worst airline I ever tried, the crew is so slow. Both flights were delayed, one was delayed half an hour and the other two hours, I missed my connecting flight from Chicago to Detroit because of that. They did not offer an overnight hotel for those missed their flights and we had to sleep at the airport overnight to catch another connecting flight in the morning. On top of that I paid extra 230 euros to add luggage and they did not deliver it to my final destination so I had to spay extra 60 USD to charge them from Chicago to Detroit. All in all the experience was awful. Do not use it.

✅ Trip Verified | On my way back from San Francisco to Frankfurt via Reykjavik, after an 8 hour flight and a 2 hour wait, as I was boarding my connecting flight they said I had to pay extra because my hand luggage was too big. I argued that it fit fine, after putting it in the metal container, and I had already done 3 flights with no problem, and wasn't willing to pay extra, so they said I couldn't board the plane unless I paid it. They said that because the wheels were sticking out of the box that it was too big. The gate was closing, and they threatened to close it if I didn't pay. We were arguing about it for about 5 minutes, so I paid it, and angry and frustrated I ran to the entrance of the aircraft to board the plane. Down the aisle they stopped me at the aircraft door and wouldn't let me on the plane and said that they didn't like my attitude or language. The police arrived and escorted me back into the check in area and told me to get another flight with another airline. They charged me the baggage fee and then left me stranded in Reykjavik. I missed my next connecting flight, and I had to to buy another one last minute in order to make it home in time for an important event. I have never had an issue with my suitcase in the past with other airlines. I have read countless negative reviews about this airline and would like to warn other passengers to avoid this airline if they wish to avoid hidden fees and bad customer service.

✅ Trip Verified | San Francisco to Keflavik. Didn’t get my luggage, no luggage fee refund! I flew to Iceland for a winter vacation. However, when I landed Reykjavik, my check-in luggage did not arrive with me. To make a long story short, I didn’t have any belongings with me the entire trip. It was not until when I return at SFO airport did I pick up my luggage again. I filed a claim ticket online with WOW air the next day on 12/19. Because I was not aware that I need to retain the receipts for reimbursement, I could only hope to get refund for the additional check-in luggage fee that I paid for (and receipt submitted). It’s been way over 3 months now. During this time, I have emailed them numerous times, checking on the status. But no, they are not going to give me the full refund and have cut off communication with me. I’m done dealing with them. It’s a shame that this airline can be so irresponsible and arrogant.

✅ Trip Verified | I would advise people to avoid this airline. Yes the prices are very cheap but there is a reason. The seats are hard and flimsy like cardboard, leg room is minimal, and they will not even offer you tap water for a 7 hour flight. There is no inflight entertainment, no wifi, and no joy on a flight with them. Long flights have smaller cabin space and they have stiffer weight/size requirements on both carry on and check in luggage. Everything cost extra and you were constantly asked to donate money or purchase things on your flight. Additionally delays are plentiful and unexplained. They were consistently late on departures and arrivals which was a pain for connecting flights. They also delayed my luggage and their customer service was rude and nonexistent. Hands down the worst airline I have ever flown. I regret trying to take the cheap route because the poor traveling experience has put a damper on my vacation. I wish someone warned me before I got on the WOW plane.

✅ Trip Verified | Our WOW air flight was cancelled out of Miami 10 minutes after boarding was scheduled to commence. This was on a Monday. We were given 2 choices, be put in a hotel until Friday for the next flight or be refunded our tickets. No-re routing or other choices for those of us who had to be at our destinations the next day. The staff were very rude, impatient and unwilling to help. This observation matches moat of the comments on the airline. I took a chance. Never again. You'll be tempted by the pricing but the headache and inconvenience are not worth the savings.

✅ Trip Verified | I was sitting in row 3 on both flights, Brussels to Reykjavik and Reykjavik to Miami. For the first time I have experienced flight crews that limit the use to passengers of the forward toilet. An absolute never-again moment for me. There was a gaggle of cabin attendants continuously in the front galley of this A330-200. They did their normal thing in the cabin and spent a lot of time eating and drinking and chatting behind closed curtains. Before take-off the lavatory lock was set to closed (normal procedure, lifting the tab and closing the lock) but I noticed that the red light in the cabin remained red for a long time, well into the cruise phase of the flight. I assumed that unlocking the lavatory was somehow forgotten so I got up to ask and go to the toilet. I was told by a cabin attendant that the lavatory was “inoperable”. Which is not a word a cabin attendant will voluntarily use. “Unserviceable” maybe, or “broken”. I got back to my seat and started paying attention to this. With no inflight entertainment I had plenty time to do this. And what happened? From time to time the lavatory occupied light in the cabin went from red to green, then back to red, and so on. The lavatory was being used. At the same time, every passenger who came forward to use the lavatory was told to go to the back. Each and every one. I’m actually really upset by this. The cabin attendant who told me that the lavatory was “inoperable” lied to my face. If for some reason WOW has a policy of limiting the use of the front lavatory for (flight) crew only, then so be it. But then be open about it and do not lie to me. After the flight I had the urge to wait for the captain to appear from his cockpit to congratulate him on having such a strong bladder because during the almost 8 hours that they have been in their seats, not once did I see either one of the flight crew making a trip to the back of the aircraft to make a lavatory visit. There was no need of course. They had their own “inoperable” lavatory. Else: Poor in-flight food / I find the meal choice a very slim one for a 7.5 hour flight. Also weird that on my first flight I was given 2 meals for both flights (“this is how we do things” said the cabin attendant on my first flight). Then on my second flight I was given another meal. Now I had three. Cabin on board not clean/comfortable / The cushion of my big seat was flat and loose. The big seats don’t have enough pitch, and I could not use my laptop when the passenger in front had his seat back in my lap. Poor service on board / My biggest gripe on these flights. While the WOW PA is not bad, certainly better than most I've listened to and funny at times even, the cabin crew really is not interested in the passengers, other than milking money. They spend as much time as is possible behind their closed curtains (front) unless a passenger needs something (which means buying something) and then it’s all smiles and “how can we help?”. Poor in-flight entertainment / So I found out that one either brings their own device or can rent an iPad. Lost opportunity for WOW there, assuming they understand about aircraft connectivity, sales channels and the further benefits this may bring in aircraft operations and customer information tracking.

✅ Trip Verified | I would advise against flying WOW air. I flew out of BWI and they straight up lied to me saying that my connecting flight was down for maintenance. They lied because the connecting flight left on time but was overbooked and it was their way of getting around the fact that they were supposed to compensate people who were bumped (I literally watched my connecting flight leave from Reykjavik). I have since been in contact with WOW air for 4 months and they continue to lie to me about compensating me. For four months they have said that the will be making this right and yet, nothing. I know that this airline is cheap but you get what you pay for. Something is always wrong with the flight and you will never get to your destination on the day you’re supposed to. Also, expect to pay for literally everything, cup of water, packet of peanuts, any entertainment, WiFi. I used the lavatory when I boarded the flight before takeoff, when I put soap on my hands I realized the water did not work, I immediately notified the flight attendant and she told me to just rub it off on something. I said that I’m not going to rub lathered soap on my clothes so she eventually went and got a bottle of water and gave me the smallest drop, like as if we were rationing for the upcoming siege. Eventually I was able to use some of the toilet paper and get the soap off. What a joke of an airline.

✅ Trip Verified | Horrible - First there was a mad dash in Paris because the flight was leaving half hour before expected departure. Second, Iceland was a mess and the gate changed a few times. A fight broke out. We waited in Iceland for what seemed an eternity. Upon landing we are informed that the the checked baggage was left in Iceland for transfer passengers. It took a week to get my things, but I had to go myself. The one attempt to deliver my luggage was at 1am and they provide no fedex tracking just a reference number and a few 72 hour windows. If you work a job, you would need to call off to be 100% available for the mysterious courier. I had medicine in my luggage so had to get emergency refills which were very expensive plus going back to the airport. Not worth the few hundred saved. Fly Norwegian, they haven't let me down yet.

✅ Trip Verified | I had reserved 2 seats on WOW flying from San Francisco to Amsterdam via Reykjavik. We live 2.5 hours from SFO so we went to San Francisco the night before (Friday) to stay and get on the plane on the next Morning (Saturday). During dinner on Friday I received an email from WOW stating that our flight was canceled due "Operational" issues. I called customer service at WOW and asked if the flight was cancelled, meaning no plane on Saturday or were we Bumped. They stated due to operational issue the flight was cancelled and there was no plane for us on Saturday morning, keep in mind i was already checked in and had electronic boarding passes. The airline sent me a email stating we could re book on another flight or have a full refund for our tickets. Being we had a boat booked in Amsterdam to sleep in on Sunday and Monday which was too late to cancel as well as a connecting flight on Tuesday to Prague with another airline as well as a hotel then fly back to Amsterdam and then a return flight on WOW to SFO I opted for another flight, all along asking if Flight 162 on Saturday was cancelled or were we bumped??? WOW answer was flight 162 is canceled but we will rebook you on flight 162 on Saturday the 24th February. A whole week later. This would not work, so we cancelled and took the refund. We rebooked on SAS, tickets cost us an additional $800.00, in Addition we lost a night on the boat in Amsterdam, had to book another night in San Francisco, meals, parking etc. we were out about $1500 because WOW had no consideration for our plans. On Saturday Morning we slept in. About 1140 a.m. i walked out of my Hotel near the airport and looked up to spot a purple plane taking off. It was WOW 162 en route to Reykjavik! I confirmed this with flight tracker! So WOW lied to us saying flight was cancelled. In numerous emails to WOW they finally confirmed that the flight was not cancelled but that all via passengers were bumped off the flight. Meaning if you were passing thru you were cancelled! WOW had no consideration for our plans. Take a look as many other reviews as you can regarding WOW before you book. You will see most of them are not good. My advice is don't ever Fly WOW. By far the worst most inconsiderate lying airline out there. By the way, I flew WOW in December 2016 so I have been on WOW.

✅ Trip Verified | This was the worst travel experience I have ever had. On our departing flight, our flight was cancelled and WOW could not put us on another flight for 48 hours. Please note that no other airlines work with WOW so it is impossible to be picked up on another fight. Then the flight we were put on two days later was cancelled as well, effectively making us lose three days of our vacation. We were notified of the cancellations only about an hour before the flights each time. Then, on our return flight home, our bags were lost. Overall, this was a very unfortunate travel experience. Take it from me: it is not worth the extra few hundred dollars for service. Do not fly with WOW air.

✅ Trip Verified | Flew WOW air from Chicago to Frankfurt via Reykjavik. Meal service was not available, so we were allowed to bring our own food. Being the third airplane I ever stepped on, I did not notice any other deal-breaking inconveniences. Boarding was reasonably fast, the seats don't have screens in them but that's what smartphones are for. The lights were turned off to let us see the northern lights for a solid half hour. The interior looks a little sketchy, but it flies and it's cheap. That's all I need.

✅ Trip Verified | I traveled on Wow air from Chicago to Reykjavik in Basic Economy on 14th February 2018. They now do have Basic, Plus, Comfy and Biz. I checked in using the machines and it was very easy. The flight overall was very comfortable without any turbulence. The pilot kept us updated about being able to see the northern lights which was quite exciting seeing them from the plane. The flight arrived 20 minutes early at 3.50am. I will fly Wow air again as I like the service they offer and the price.

✅ Trip Verified | Found cheap flights to Iceland and booked on WOW air, mainly because they were the only airline offering non-stop flights. Then, I read all the mostly-negatives reviews. I decided that I knew what I was in for (no entertainment, no free meals or drinks, etc.) and decided the reviewers were probably just hard-to-please. I paid for the checked bag and carry-on. Turns out, we didn't need carry-ons, so that was a waste of money. Also paid for "priority boarding". Found out that meant you get to board a bus first that takes you half way across the airport to get on the plane. Not so bad in L.A., but when landing in Iceland at 4.00 am, in cold and blowing snow, one really doesn't want to wait at the top of a flight of stairs while a second bus is brought up to carry passengers to the terminal. And, it's annoying to see empty gates at which the "real airlines" get to park. Obviously, one of the ways WOW saves money is by not paying to use those jetways. The bus trips are a true annoyance. Flights not so bad (paid for a "comfy" seat in front, a must!) as long as you bring a sandwich and water. Flight crews not especially helpful or friendly. Found out that it's much cheaper to buy the food on board (which didn't look bad) rather than buy food in Iceland. $45 for 2 cheeseburgers in the terminal opposed to $11 for a meal on board. All in all, not a terrible experience, and it beat 5-24 hour lay-overs on other airlines.