WOW air

Not Verified | Arrived at Toronto airport very early (about 3hrs early). Had no issues checking in. Everyone was very nice. It was my first time flying and the staff were very reassuring during turbulence. Arrived at Keflavik with no issue. The flight home was similar. No issues with baggage or carry-on. No hidden or extra fees. If you don't mind the no frills type of flight, this type of budget airline is great. Its a shame that this airline is no longer running.

✅ Trip Verified | I loved the flight and service, the crew was very helpful and friendly. Found the seats comfy and because of the low fares we booked make this trip to Iceland. Thank you WOW air.We will miss you.

✅ Trip Verified | Detroit to London via Keflavik. Absolutely awful. Cancels flights, delayed flights, atrocious customer service. Every single thing about this experience was awful. I will never fly WOW air again.

✅ Trip Verified | Worst airline ever. DO NOT use this airline. It's not worth the reduced airfare at all. When we arrived at the airport for departure we were told we'd have to pay extra to sit together, that cost $88.00. Then we were charged $70 baggage, on top of the $140 we had already paid for baggage. On the return flight, they charged us $120 for carry-on's that were not charged on the departure flight, these carry-ons were a backpack and a purse. How can a backpack and a purse not be considered a free carry-on? There was no sizer or weight scale on the return trip, the ticket agent was just plain rude and said if we didn't pay for the carry-on's we could leave them in the airport! Tried dealing with customer service when we returned home for a refund of this nonsensical carry-on charge and it's just dealing with one incompetent after another. They did no investigation, just said whatever their ticket agents say, goes. Another issue that we witnessed on the flight home was that of another customer. In mid air a rude flight attendant grabbed a woman's coat from the overhead so harshly that she ripped the woman's coat, leaving a large tear. The flight attendant was not apologetic and when the customer simply stated all she wanted was an apology the flight attendant began yelling at her. Absolutely ridiculous treatment of a customer. Please save yourself the hassle, don't fly this airline.

✅ Trip Verified | I've flown with them a few times and they've been great. However, this time around, I'm not so happy. I woke up at 6am, to an email saying my flight was canceled; my flight home was set to leave at 1035am. I call them and apparently the next flight out is in 2 days! They gave me no compensation, no help, nothing. I'm scrambling to get people to cover my shift because I'm set to work the next day. Absolute nightmare.

✅ Trip Verified | Toronto to Paris via Reykjavik with WOW air. The plane was smaller than any trans Atlantic flight that I had flown in the past but the boarding process was so smooth. Although food is available for sale, the crew were very friendly.

✅ Trip Verified | After reading lots of reviews I was really sceptical about flying with WOW air. I still went ahead and booked my ticket to detroit as it was the cheapest option for a one way, and I had to book last minute which is always more expensive! I decided to pay for selected seats up the front with extra leg room on both flights and got really lucky with having no one in my row for the first flight. The second flight I chose a seat with no middle seat and was really happy with this decision. As it’s a cheap airline a lot of people do not pay for the seat upgrade, it’s really not expensive to purchase the extra leg room and well worth it for the comfort! Plus you will likely not have many people around. The food and drink on board is very expensive, but as I knew this beforehand I purchased food and water at the airport to take on the flight with me. I think I was lucky with the reliability of both my flights taking off on time as this was the one thing I was worried about! The seats are very dirty (front seat pocket) but all airlines are usually quite unhygienic so this was to be expected. The service on board I thought was great, very friendly staff and attentive. Overall I would say you get what you pay for and you are taking a risk booking with WOW air, but lucky for me I had a good experience with them and would book again!

Not Verified | We had booked the Wowair stopover Detroit to Barcelona via Keflavik and just shy of 2 weeks prior to our vacation (family of 5), we received a text and email from Wowair saying they had cancelled our BCN stopover. Because we had already scheduled time off work and school and hotels, cars, meeting others in Barcelona, we were forced to buy connections on Air France. WOW said they could get us as Paris so we had to purchase 5 round air tickets from CDG to BCN, lost 2 days of our vacation, lost a night in a hotel in BCN, had to pay for a hotel at CDG, spent almost 2 full days dealing with connections, layovers (extra costs for food, car etc) Then several days before our DTW to KEF flight, WOW air changed our airplane and scattered us all over the airplane (kids in middle seats in back etc). We were one of the first to book on the flight (Was empty at time) and had paid to purchase upgraded seats together/seats together. Wow did not honor seat assignments. spent close to 2 days on phone / email / twitter support with Wowair and AirFrance and hotels/car rental scheduling, rescheduling, getting seat assignments, seeking compensation. Wow cites an EU regulation that if cancel 2 weeks before, will offer no compensation; they slipped in just before 2 week window with cancelled flights. The staff was very nice but the company is just horrible. We were out approximately $2000 all in and no compensation or accommodation from company. Very sad because this was a long planned family trip that we had saved for and planned for a long time. The day we were flying, the company was offering "free flights to people with the last name Valentine". Very gimmicky and not taking care of their paying customers. Lastly, truly the most uncomfortable flight we have ever been on. It is a discount airline but so this is to be expected (though not at all discount when they screw you and cancel your flight). The economy / no upgrade seats are the most uncomfortable you could imagine, people were very miserable. Many families, could not move around at all. The first three rows were very large, like the people could do a pike/legs straight out. Makes no sense to give the upgraded seats too much room while the other 30 rows really suffered. The flights were packed and a lot of unhappy people. They charge for even water so the by the time you pay for water, food, definitely consider an upgrade, charges for luggage and if you are really unlucky - cancellation fees - you could fly first class with a reputable airline. Iceland is lovely but fly Delta or United or partners or anyone but Wowair. I read many many complaints on the internet etc. that they did this same behavior to many many other people. Company really does not deserve your hard earned vacation dollars. I would urge you to fly a more reliable airline.

✅ Trip Verified | Boston to Keflavik. If they had zeros, I’d give it to them. I don’t care how cheap it is, it was NOT worth the pain and suffering my mom and I went through on their airline. Our flight was completely cancelled by WOW Air 3 weeks before our trip. They offered to fy us out of Boston but offered no compensation and we still paid the same price as we would’ve if we left from LA. Their costumer service is horrible! They block emergency exits with their food cart and even sat a 10 year old in the exit row. Unbelievable! I hope they go bankrupt so no one has to make a mistake and travel with this disgusting excuse for an airline!

✅ Trip Verified | I flew with a friend to Iceland from Toronto for a 4 day trip. We were attracted to wow air because of the cheap price and direct flight to Keflavík international airport near Reykjavík. It is important to note for travellers that you do have to pay for a carry on bag and pay for a checked bag, so my friend and I packed our checked luggage together and split the cost, however, make sure to pay attention to the weight. The website advertises that it needs to be 20kg and as long as we were under 21kg the attendant was fine with our bag. On the flight itself, there is a decent amount of space for a backpack under the seat in front and for the price you’re paying, it’s great. I was blown away by the customer service on the flight there. I am a very nauseous flyer typically, I get motion sickness on any moving vessel. I took a different type of gravol than normal and needless to say ended up vomiting 4 times on the 5.5 hour flight. After the 2nd time I vomited, they offered to move me up to premium class but I declined. After the 3rd time they offered again to move me where I had more space to be comfortable and where there would be less intense turbulence. They were so attentive and kept checking up on me to make sure I was okay. They offered me cups of ice continuously and ginger ale and made su.

✅ Trip Verified | Toronto to Keflavik. We had a great experience. The service was exactly as described when booking the ticket. The crew members were amazing, I have no complaints. They left on time both flights and the return flight arrived 40 min earlier. I bought the promotional tickets to visit Iceland. Overall 5/5 stars and I would recommend this airline.

✅ Trip Verified | My husband and I booked our flights months in advance because they were such a great price. Leaving from Pittsburgh, the flights were only 299 USD with cancellation protection. It is a month before we are scheduled to leave and WOW air cancels both our leaving and returning flights. Most airlines that I fly with offer you a lateral alternative so that some indemnity is given to the customer. Not in this case. WOW air only presents customers with two offers: to cancel for a full refund or to cancel and receive a gift certificate worth the cost of your trip and an additional 25%. Although this seems like a nice offer, the tickets to fly out of Boston or New York (as they have cancelled all of the flights from Pittsburgh) are twice the price of what we originally paid. I think WOW air is betting on the fact that customers will have made reservations and would be hesitant to cancel. What a racket. My best advice would be to never book with this company as you will waste time and money in the end. I made some non-refundable accommodations that will now go to waste but in my mind its better than playing into WOW air's deceitful marketing strategy.

✅ Trip Verified | Toronto to Copenhagen via Keflavik. Rates were very cheap, I paid for a little extra leg room (still cheaper than the competition). Staff service was excellent, friendliest crew I've met yet. There are luggage requirements that must be met or you pay for extra baggage, do your homework and measure your luggage, no issues here. Meals are not included in the price of the ticket, but food is available in flight at a reasonable price.

✅ Trip Verified | Toronto to Keflavik. It supposed to be cheap but they charge for every single thing. It turned out to be very expensive. I don't recommend. Called support due to an issue and they did nothing. Horrible customer service. I had to call many times to get something back. We ended up paying more than any other airline.

Not Verified | Los Angeles to Keflavik. I purchased a flight in May of 2018 for a flight in March 2019, I have been checking periodically to see if the seats are filling up. I purchased through a third party vendor and apparently it is only for the economy fare, so no luggage or seats. So I have been watching to see if I need to purchase them early. I haven't been able to see the seats since November, so in February I emailed customer service to ask why. They told me because my flight was cancelled. I guess they do not fly out of Los Angeles anymore, much to my surprise because my flight is in 3 weeks. No one ever emailed me or called me to notify me, I would have been at the airport and had a big surprise. Now I am trying to get a refund and they are disputing the amount I paid, they do not want to pay me approx $300, even though I have sent over screen shots of my credit card showing I paid a total of $1300. It is ridiculous.

✅ Trip Verified | Paris to Detroit via Keflavik. This was my first time flying with wow. I flew with them initially because it was really cheap. It ended up not being any cheaper then any other airline in the end. I knew I had to pay for my bags but I didn’t look into how much. I didn’t pay for my bags before because I had an oversized bag and there was no option to pay for that. My 45L pack that I always bring as a carry on for every other airline was not allowed to be a carry on for wow. So I had to pay for 2 bags which costs me $150 USD each way. I was shocked by this. After paying this hefty fee, on my way home my bag got lost. The system was down so the lady said she would email me what my bag reference number would be. She did not. I had to email her only for her to tell me that they had no idea where my bag was. I told them I was going on a trip to Hawaii and they said that they would ship my bag there to me. I said absolutely not as my bag was a massive ski bag with miscellaneous other gear in it that I did not want to lug around in Hawaii. One thing that was in my bag that I needed was my hiking shoes. I had to buy a new pair for $200. While I was in Hawaii I kept asking for updates on my bag and they just stopped answering my emails. I come to find out that they actually shipped my bag to my house and never told me. My bag with over $2000 of gear was sitting on my front porch in the rain, while I was in Hawaii. I was lucky it was not stolen. I will never fly with WOW again. They have not offered me any sort of compensation for the massive inconvenience they have caused me and basically have just ignored my emails.

✅ Trip Verified | We were scheduled to fly from Newark to Reykjavík and then from there to Dublin on WOW Air. As many know this company is low budget and a cheap way to get to Iceland and some major cities in Europe. We paid for upgrades seats so we weren’t cramped and also got the fare that included a carry on and a checked bag. While we were in the front of the plane if you don’t buy priority boarding passes it’s basically a free for all to board. At that point we sat on the plane and waited for two hours until they tried to figure out what was wrong with a “sensor” on the plane. They deplaned us after two hours. We sat in the terminal for another hour. After that. We waited and it was becoming clearer that we would not make our connecting flight to Dublin. No one on the ground knew the results and what would happen when we got to Iceland and with limited flights out of that airport the choice was do we wait out WOW or get on another flight in Newark on another airline at our cost. So ultimately WOW canceled our flight. As I was on the phone waiting on the phone I got a flight on Aer Lingus direct to Dublin and since WOW canceled our first flight they gave me the option. To cancel the whole round trip flight for my whole family. Which I did. They also said that they would credit me the money for our hotel to stay in Newark for a flight the next day. So I have to submit that claim later today. While I am paying more for my flight to Dublin now I’m not out the money to WOW as I have an e-mail confirmation of the flight cancellation and refund amount. So if they try to not refund me I can dispute the charges to my card. Some other notes the customer service people on the 800 number knew the flight was canceled before the people at the checkin desk. They also sorted me on to another plane 2 days later which would have really screwed me up for the trip. The day delay was not a super big deal. Also with limited options to Iceland I’d be careful booking tours in Iceland before you arrive. Folks were flying to Iceland and had these expensive tours booked and they were going to be out tons of money. While ultimately WOW made it right and I’ll get my money back I would not recommend them at all. However, with limited choices to Iceland if you must fly them to get there wait or give yourself an extra 24 hours before booking those expensive tours that might not refund you the money if you don’t get there. If you are just stopping over and connecting in Iceland to another destination with WOW Air pay more and get on one of the larger carriers. They have larger fleets to add flights and put you on other planes. The person at the WOW desk also was very clear that they have no relationships with other airlines. They won’t be able to get you on another flight out of your airport unless it’s a WOW flight. Unlike say Aer Lingus who has a relationship with Air Canada, etc. For all this I give them a poor rating.

✅ Trip Verified | Newark to Dublin via Reykjavik. They hook you with cheap fare. Average size carry on luggage 70USD each way. No free meals, no screens but they will charge you for use of a tablet. No free tea or coffee. $3.25 per cup. If you think that purchasing a ticket will save you money you are wrong. Everybody complained about the cost of a bag ($150 round trip). Never before have I traveled with people who were openly critical of the airline before take off. Seats were not comfortable. We ate nothing, drank nothing, watched nothing, listened to nothing, no internet. Be prepared to pay far more than expected. Do not use this airline.

✅ Trip Verified | Toronto to Barcelona via Keflavik. We never did get to fly with this airline but seeing other reviews of the actual flights, glad we didn't. Our horror story is all about their customer service and flight cancellation process. We had flights to Barcelona and discovered after we called them to look at extending a layover, that they were in the process of reviewing the flight and it likely wasn't going to fly. We were misinformed on multiple occasions about how we could seek compensation for the additional cost of another flight this late in the game. Long story short, they have continued to ignore our complaints (both written and over the phone) and have yet to compensate us as they should. Will never recommend WOW air to anyone.

✅ Trip Verified | Baltimore to Keflavik. Absolute awful check in process. Only had one check in agent to check in over 50 people. If you do book, you must give yourselves two hours just to check in. The customer service at the check in desk was awful and unhelpful, in no rush to accommodate passengers.

Not Verified | Orlando to Amsterdam via Reykjavik. Like many people here, we booked several months in advanced and our flight got cancelled few weeks before departure. Without any reason. Wow Air offered an alternative; flying two weeks later or fly from New York rather than Orlando. Both weren't realistic and the customer services agent agreed. We had our hotels, rental car, events, etc. already booked. Since it was in the beginning of January, it cost us an additional 600 euro to fly home with another airline. Hours later than we originally planned.

✅ Trip Verified | Boston to Keflavik. Horrible airline! Really WOW - wow the worst ever! Their personal act like they’ve got license to be rude. First and last time I’m flying Wow Air. For the international flight they charged me $70 for a small carry-on!

✅ Trip Verified | Amsterdam to San Francisco via Reykjavik. Never again!! I was blindsided by the seemingly cheap fares. Turns out, it wasn't cheap at all, because I needed to pay for luggage, seats and what not. What frustrated me the most was that my partner's luggage did not arrive in San Francisco. We were without his suitcase for 10 out of 13 days on our vacation. Back home, we filed a request and Wow aiR granted us a compensation (which they are bound to do by law!!) and said that processing the payment would take between 10-12 weeks. Very irritating, how can making a money transfer take up to 12 weeks? Now, after 4 months, the money has not been transferred. Wow air does not answer our mails and the hotline employees keep putting me off. What a scam! Do not book a flight with this airline, it is most likely going into insolvency, seeing as they're withholding money and cancelling destinations altogether.

✅ Trip Verified | I booked a seat with extra feet space (between Reykjavik and Chicago with WOW air) because I have knee problems and paid 43 USD extra for the seat, but I was given a normal seat. When I asked for my seat I was told that this was the seat I booked which was totally wrong.

✅ Trip Verified | Baltimore to Reykjavik. WOW has the worst customer service ever seen. This goes across the board from ground agents to the flight attendants. Our flight crew was terrible from Baltimore to Reykjavik. When we board the plane no one was greeting the passengers. During the flight upsell stuff was the only goal of the crew. They barely answered simple questions and when they answered they were plain rude. In Reykjavik during my return the ground crew were so rude I really could not believe it. I understand the company rules and being a discounted airline, but I cannot accept people being rude to a paying customer. Being discounted airline seems like gave these people licence to be rude. Take it or leave it is the attitude! Pay more fly respectfully.

✅ Trip Verified | Boston to Dublin via Keflavik. Airline is a complete shambles. Sold me a $50 seat after loads of emails they refused £30.99 tho it cost me £42.15. Apparently this is not their problem. I’d recommend paying extra to fly with a respectable airline.

✅ Trip Verified | San Francisco to Delhi via Reykjavik. Very disappointing airline. They nickel and dime you for everything. Checked in Baggage: $175. Carry-on bag: $75. Water on flight: $3. Snacks: $5-8. Meals: $12-18. Cocktails: $8-12. In flight movies: None. In flight WiFi: None In my attempt to find the best fare from SF to Delhi and back, I found a fare of $1200 via Kiwi.com. But get this. I had to change my flight dates after booking, and Kiwi.com charged me $400 for that. Plus all these charges by Wow, and a ridiculously winding itinerary, my trip has now cost me $2400. Such a lousy experience. A big rip-off. WowAir and Kiwi.com - 2 thumbs down!

✅ Trip Verified | Brussels to Montreal via Keflavik. I got approved for about 350$ of baggage damaged (request number 538729). The issue is that I never got paid and since then I am not getting responses from the baggage team. I am not sure if that is the way WOW air operate or a huge lack of customer support response.

✅ Trip Verified | Copenhagen to Reykjavik. WOW air asked him to pay an abusive price for his hand luggage (90 euros). The hand baggage had the appropriate size and less than 10kg. I wrote several times to the company and they dont give me a satisfactory answer. The same day my son took a flight with Norwegian and nobody asked him to pay any fee for his hand lugagge. This is an abusive attitude from an non-serious flight company.

Not Verified | Toronto to Milan via Keflavik. WOW has the worst customer service ever seen. I was supposed to leave from Milan to go to Toronto on January 9th, and my flight was canceled. I called WOW in order to switch to another flight, and I had to check the flights myself because the person who was supposed to help me just wanted to refund me instead of finding another flight, or send me to Montreal, which is 600 km away from Toronto. When I asked what I was supposed to do to go from Montreal to Toronto, she said: find another flight. Since I insisted a lot, they found (or better, I found) a flight on January 4th. I was supposed to leave on January 4th to go from Milan to Toronto: the plane was supposed to leave at 9.30 am, ad it was delayed at 8.30 pm. I called WOW in order to understand when my next flight (from Iceland to Toronto) would be, and none was able to tell me for sure what would have happened: they insisted that I would go to Iceland first and then understand from there. I bought another flight. So, don't fly with WOW, when something happens they are just not able to help you in any way, they do not communicate well and they don't care about their clients.

✅ Trip Verified | Toronto to Delhi via Keflavik. Horrible don't buy and save your time. I bought this flight since it was at a decent price. The flight departed 2 hours late all the passenger were carried to aircraft by bus. You can only carry hand bag 12kg and 1 check in 20kg. Aircraft was so small dont even have charging plugs. Keflavik airport is so small you wont find any US based charging slots the USB ports dont work. You need to pay for everything even a for water, everything i eat i had to pay. They canceled my return flight that was on 14 and asked me to call them. I called them and managed to get it on 13th then few days later they sent me another email that they have cancelled the 13th flight as well and refunded me that half of the ticket as WOW air dont have any flight running for the whole month. WOW air is super garbage airline.

✅ Trip Verified | On December 29th 2018 a friend and I were flying from Newark to Keflavík. We didn't hear the calls to board and lost track of time while we were eating, we admit fault to this. When we realized our flight was boarding, we ran to the gate. They representatives at the gate were the nastiest I've ever seen. They were talking to us like we were stupid for an honest mistake. They were making us feel so bad, telling us how everyone was waiting for us (which clearly we felt bad about enough) and how selfish we were, even threatening to not let us get on the flight when I snapped back at one of them. First of all, we knew we messed up. But as a customer service representative, it isn't your job to scold us like we're children. It was a horrible first impression of the airline.

Not Verified | Toronto to Munich via Keflavik. Absolutely terrible. They sigificantly overbooked the flight. More importantly, they offered no information about options except a phone number that put you on hold for 30 minutes. After finally getting through, you are speaking with a call centre in India that had no information about the flight. Customer experience was all downhill from there. Worst experience ever. I will never fly with them again. One star is too many for a flight that never happened.

✅ Trip Verified | Baltimore to Paris via Keflavik. Do not fly with this airline! They categorically refuse to honor claims, even when the delay (and mine ended up being 30 hours, because of the infrequency of their flights!) is due to their maintenance issue. Not to mention by the time they finish nickle-and-diming you, you could have flown in comfort with amenities on a "regular" airline. Shudder. Terrible experience. I'm not giving a "0" because I did, after all, arrive safely.

Not Verified | Toronto to Copenhagen via Reykjavik. I recently flew with Wow and had an unpleasant experience. I booked for a big seat and they cancelled one of the legs for the return journey where they replaced the big seats with normal seats. They overbook the route and just say "sorry for the inconvenience". They refunded ~$32 as part of the whole inconvenience caused. This is totally unacceptable. Please be cautious when choosing WOW air.

✅ Trip Verified | This is my first time with WOW, when I saw the $500 fare I checked out reviews and thought it looked fine. I don’t mind no meal on a flight, not really a fan of airplane food anyway. I thought the connection seemed tight but it was what WOW advertised. So the flight out of Chicago was delayed. No reason was shared, no real info, it was just delayed by about 2 hours but the flight crew announced over the speaker on the plane. “They will hold your connections for you and we will make up time in the air”. Well that was a lie, don’t announce things that aren’t true. So once we got inside the airport multiple connecting flights were missed so there was a line 30-40 people long with 1 only, 1 WOW employee giving directions. Really WOW, you couldn’t do anything to assist all the passengers at that point? So after waiting 20-30 minutes in the line the lady tells me follow the arrivals signs and an agent will be waiting to direct you. Was there an agent, absolutely not. But I did find about 7 other passengers who were on the same connecting flight all wondering around lost wondering what was going on. We were able to piece together some info a few of us received different emails from WOW giving different info. By sharing with each other we realized we could book an airport hotel and they rebooked us on flights the next day. But not one of us had complete info and only by talking to each other could we piece this together. Finally after over an hour someone who worked at the airport, not WOW, got someone from WOW to speak to us and get a bus to take us to the hotel. We were told be ready for a bus to arrive by 3.30am in the morning to take us to the airport. Was there a bus nope, no bus. There were way more WOW stranded passengers at the hotel who arrived after us. The hotel called their shuttle service to come at 4am and take a huge bus full of all the passengers WOW stranded in Iceland and then again at the hotel. Huge thanks to Airport B&B. Now the rebooked flight is delayed, by how much who knows. Will we ever get to Berlin, who knows. Zero trust in WOW and not booking with them again, oh and that $500 fare ended up being $775 with seats and carry-on luggage. So if you care about getting to your destination in a timely manor and communication when things go wrong, I do not recommend WOW.

✅ Trip Verified | Baltimore to Gatwick via Keflavik. Be aware, if you choose to book premium seating and change your flight, after paying the penalty fee for changing flights, WOW air will not honour your previous seating selection, even if it was prepaid on your previous booking.

Not Verified | Los Angeles to Berlin via Keflavik. I had a very unpleasant experience with WOW air. They first decided to change the aircraft type on the route from LAX to KEF which resulted in us having to land to refuel in Canada (+1 hour to a 9-hour flight). Then our prolonged flight got they delayed by another hour, and finally placed me into an aisle seat next to the lavatory in the very back of the cabin even though I paid for the reservation of a window seat in the first 10 rows. They also refused to refund me the seat selection price even though I effectively got placed to a random seat (which is their default free option). In addition to this, the ground staff and their call center specialists are rude and unhelpful and there is no entertainment of any sort even on the long-haul flights.

✅ Trip Verified | Los Angeles to Copenhagen via Reykjavik. I’ve made the stupidest mistake of booking with Wow for the second time - first time I booked, made a mistake, called 1 minute later and even though i just wanted to change the flight to another wow air flight, I had to purchase an entirely new ticket. This time, I’m supposed to fly on the 20th December with a two hour layover in Reykjavik. I get a text 3 days before my flight saying that they’ve had unforeseen circumstances and that i’m going to fly on the 19th of December instead. This means that i will have 16 hours of layover instead. I can see that there is a flight from Reykjavik to Copenhagen on the 20th of December that would allow me fewer hours of layover but because my flight is from Lax to Copenhagen, with a layover in Reykjavik, they cant just change my second flight to reduce my layover. It is absolutely insane how inflexible the customer service for this airline is. Oh and you thought that i would get some type of compensation for this inconvenience? $0. Actually i have to pay for this mistake because i am missing an extra day of work.

✅ Trip Verified | Rekjavik to Amsterdam. This is the worst airline ever. The flight was delayed over an hour on the way to Iceland which made us super late to our appointment on the island. I forgot to take my travel sickness tablet and the flight attendants refused to give me water and asked me to pay for it when the flight took off. Luckily the person sitting next to me offered to give me water. On the way home there was only a 20 minute delay however baggage claim took over an hour to get which made us miss our next flight. We were not able to check in our luggage for our next flight as we had 30 minutes left and the flight was already boarding passengers. Because of this we had to book a new flight to get back home. We were stranded at the airport.

✅ Trip Verified | Paris to Montreal via Keflavik. I had never ever seen an airline like this. It’s been 7 months that I’ve been waiting for my 900$ compensation for a cancelled flight. I was stuck in Iceland for 24h. They keep telling me the payment is in process, but they are never paying me. It’s in process since 5 months. No respect for the aerial transporters european laws, no respect for the clients, no respect for nothing! Never book a flight with them.

✅ Trip Verified | Toronto to Delhi via Reykjavík. I fly regularly every 6 months and tried many airlines but WOW air is the worst of all. When you look online the price would be very low and when you go to booking they keep adding price for seats and baggage (I had to pay $113 for 12kg check in luggage and $65 for carry on luggage). In the end it cost me as much as any other airlines. And you have to buy food and even water and no entertainment on 10 hour long flight. It was raining in Keflavik airport and they took us to the plane in a bus and we have to walk and climb the stairs in rain and cold. I would never recommend this airline to anyone. You think it is cheap and yes it is very cheap airline,s but at the price of any good airlines.

✅ Trip Verified | Pittsburgh to Paris via Keflavik. The flight was much better than I expected. My original flight got cancelled, but I was given the chance to be reimbursed or to select another flight (this was about 2 ~ 3 weeks before the departure date), I chose to travel on a different date, and all was fine. The seats were ok, not smaller than usual now-a-days and also not uncomfortable. I was well aware that everything was paid for, so I brought food and water onboard, which is what I usually do anyway. I had a checked in suitcase, a carry-on backpack and a plastic bag for my snacks, I had no problem whatsoever with these. The flight to Paris was delayed by about half an hour, which they claimed was because we were to wait for passengers from another delayed flight. I can’t complain, I would have liked them to do this for me as well, if I were in their position. Overall, I think the airline is good. It is very cheap, and you get what you paid for. I understand many people complaining and I am sorry that they had such bad experiences, but to be fair, I’ve also experienced some terrible things from more expensive airlines as well.

✅ Trip Verified | Los Angeles to Frankfurt via Keflavik. This is the worst airline in the world. Plane was late 5 hrs. Give you 5$ for food at the airport for a 9hr flight. From five hours turned out to be one day in Reykjavik due to cancellation of the flight,no food or water provided. For hot water they wanted to charge me. After the one day delay, the next plane arrived 11hr late at the destination. I missed my flight. They said they can do nothing about it- "sorry have a great flight" . Had to spent another 300 Euro to buy ticket for the missed flight myself and find my own accommodation in Germany. After placing complaint online - automatic response. On the second flight to my destination from Reykjavik they charged me 70 euro. I have no CC so they told me I have to come up with exact cash, cause they dont have change. I had to run around the Airport to see if some place would give me change Otherwise I am not allowed on the plane. The lady who sold me the ticket, before me getting on the plane - asked me if I paid for the ticket. If you need anything you gotta call India - customer service cause WOW doesn't have headquarters anywhere not even in Iceland. When you call they tell you - I'm sorry we have to follow the rules you can place a complaint.

✅ Trip Verified | Chicago to Frankfurt via Keflavik. We have a big delay from more then 2 hours. I miss my connection flight to Frankfurt. Wow air not give us any food or even a water. The put us in an old hotel. No information and only “you can open a claim to us” in the service hotline. I spend more the 50$ only for phone calls to wow. Don’t book this airline. I booked ana xxl seat and get downgrade to row 29 and must now fight with Wow air to get my money back.

✅ Trip Verified | Frankfurt to Los Angeles via Reykyavik. It's a pity that there is no option to give you zero stars because the flight conditions are fully unacceptable. You cannot perform 9 hour flight from Reykjavik to Los Angeles without offering your passengers even one cup of free water. Your name meets well to your passengers experience. What if the credit card is not working and I don't have cash with me? I can understand that prices are sometimes cheaper than competitors, but passengers have to be informed about this condition before the flight. It was my first and last flight with wow air.

Not Verified | Newark to Keflavik. My daughter and 2 friends traveled to Iceland for a week vacation. Wow airlines left their luggage behind. So the first 24 hours with no luggage. Next day the luggage landed in Reykjavik. They had rented a car and were already on their way to the golden circle. If you’ve been there you know their are no stores to buy what they needed without spending an exorbitant amount. WOW air assured them they would get their luggage to them and the girls gave their itinerary. Every day they called and every day a driver never showed up. Excuses, excuses etc. Imagine spending all this $ to go to Iceland and have No boots, gloves, hats, no warm clothes. It was terrible. Some friends of theirs flew in on day 6 and picked their luggage up at the airport which was apparently sitting for 6 days! They went home the next day. Wow was sent all the correct paperwork. No response month after month. They even had the nerve to charge them luggage fees. Zero customer service, never saw anything like this. Do not fly this terrible airline.If you do, wear everything you need or you will be left out in the cold like these poor girls were!

✅ Trip Verified | Baltimore to Paris via Reykjavik. Wow denied me access to this flight because I had booked with my nickname. I fly several times per year and have never had this issue before. Today they decided to use this as an excuse to not allow me to board. I arrived early to the airport and there was plenty of time to think of a solution but they offered no assistance. $30 refund for a $300 ticket and they're telling me to just buy a new ticket. I was a loyal customer for years, since they opened. I didn't mind paying for snacks on board, the outrageous $80 fee for checked luggage (compare to $40 for the average low cost), or even the small seats and tiny tables. But here they could have made an easy fix, and they chose not to. They will change their policies on you if they see any opportunity to get some money from you. I wanted my overall rating to be 0 but the website doesn't allow me to go below 1.

✅ Trip Verified | Keflavik to Montreal. I was dreading this trip after reading reviews, but want to give credit where it's due. I paid for a "Big Seat" which came in around £140 for both legs of the journey and good value in my opinion. Easily the most comfortable budget long haul that I've done. Plane in Reykjavik had a problem after we boarded but they had us off and loaded to another in around an hour. Staff seemed perfectly friendly to me. I followed their luggage rules to the letter given all the bad reviews! I fly twice a week with SAS who charge as much as I paid for this trip to go from Manchester to Copenhagen and their service is absolutely no better at all. So overall I am happy. Just book the big seats!

Not Verified | Chicago to Frankfurt via Keflavik. Absolutely the worst airline ever. They charge for everything, including carry-on bags—you can’t even get a glass of water on the flight. And ALL of these extra costs are grossly inflated. Trust me, this ticket may seem like a good deal, but once you have paid all of the extra fees this is just an overpriced airline with horrible service. No food, no water, no carry-on, no WiFi, no entertainment, dirty bathrooms, rude staff. I would never use this airline again, and I recommend you avoid it.

Not Verified | New York to Berlin via Reykyavik. Not recommended at all. Sorry for not reading other reviews before buying the air tickets. If possible, the overall rating would be zero stars. The ground staff is not nice. Space for legs on the aircraft is very limited (moreover considering the length of our flight). Every service is extra paid (which I was aware of) but the quality was not worth the money. The personal luggage I wanted to bring onboard was 1cm over limit and I was charged extra 70USD. On 6 hour flight, the staff come once to offer drinks/food and once to offer Icelandic souvenirs.

✅ Trip Verified | Amsterdam to Toronto via Keflavik. Absolutely horrible service. Only those with a payment card they approve may eat or drink, even water. Heaven forbid you should be using the card belong to your wife or husband, they will accuse you of committing fraud. Kids playing tag on they plane while in the air while the attendants do or say nothing. The attendants had several family members on board who were seemingly allowed to enter areas where only crew and pilots should be. They switched my seats without my knowledge.

✅ Trip Verified | Chicago to Paris via Keflavik. Our trip to Paris was wonderful, but we were continually shocked by the lack of service and overall rudeness of the WOW air staff and those at Reykjavik airport. The airport is far too small, is laid out in a very confusing way, and is filled with staff that doesn't know what they are doing and isn't interested in helping people find flights, get information, and transition smoothly. the fare was cheap, but it meant smaller than small seats (and I, as a tall man, had absolutely no room and didn't sleep on an overnight flight because if it), Absolutely no food or water (water is for sale at a ridiculous premium), and rude staff. The WOW air staff seems to have no problem with yelling at passengers to get out of the aisle or sit down, and they either have not been trained on how to handle a gate check or find it helpful to have the people mob the ticket counter rather than line up according to group. I write this to warn anyone flying to Europe to avoid connecting in Iceland or using WOW air; it is not worth the savings.

✅ Trip Verified | Reykjavik to San Francisco. Worst airlines I have taken in my life. Zero customer service and very rude staff. They have no consideration for the customers, they treat them like trash and/or second class citizens

Not Verified | Toronto to Berlin via Keflavik. Disappointed in the service. There is a policy of no returns or cancellations so even though I called an hour prior to my flight leaving I was told I couldn’t refund or exchange even my return ticket. Inflexible, representatives didn’t explain options and I ended up losing a flight because my service representative didn’t understand my request to hold a flight over the phone.

✅ Trip Verified | London to Toronto via Reykjavik. I have flown Wow many times (more than a dozen) and have no problem with flying with them. However, this is the first time I have checked my bags. What a hassle. Firstly, what I paid for the bag, when added to the flight would have gotten me on a better airline which included checked bags. Secondly, I checked in 24 hours before the flight but, couldn’t check my bag until 3 hours before the flight, which meant I had to stay in the airport lobby for 8 hours, I couldn’t go to the departures area until the bag was checked in. I have checked in bags in Turkey, Hong Kong, and London , sooner than 3 hours before a flight. Surely Wow is as advanced as Air Asia and Turkish Airlines, and I didn’t have to pay for the bag. If you are going to charge almost as much for a bag as the flight you have to offer convenience and service. Only good if you travel with a backpack.

✅ Trip Verified | Brussels to Baltimore via Keflavik. Book this airline from their website and avoid the nasty surprises. There are several levels of ticket class, and many of them include checked bags and extra legroom at a fraction of the cost of buying it at the airport. This is a no frills airline, but my ticket was half price of other carriers, so I am OK paying for water, food, and internet separately or bringing what I need. Absolutely worth it. Don't book through a travel site offering super low prices, or you will be met with hefty fees for everything. Book through their website, and it lets you know what to expect.

✅ Trip Verified | Paris to Chicago via Keflavik. I have used wow twice and they have not failed me. Seats can be uncomfortable but I paid $430 for a Trans Atlantic flight. What can I expect? The service is actually pretty good. I always check in from my phone. Flight attendants are nice. I order food onboard when I'm hungry and it's not bad (+$10). Flight seats have chargers so I download Netflix movies on my phone and I'm good. WOW air is not the most comfortable airline but they take me from point A to point B for cheap (and so far on time). I recommend for students/cheap light travelers!

Not Verified | Edinburgh to St. Louis via Keflavik. Awful in every respect. Staff were rude. Seat pitch is totally unacceptable for transatlantic. Don’t take cash on board then give awful exchange rate. Flight late with no explanation. No facilities on board. Cheep and cheerful I hear, but this is cheap and terrible. Avoid at all costs.

✅ Trip Verified | I will never fly this airline again. The ground service was horrible from London to Keflavik. When we checked in the person at the Wow counter to us we would have to pay for luggage which we thought we did but didn't keep the paper work so she said it wasn't her problem. Then she told us it wasn't her problem that we didn't read the website with all the fees. When we got inline to board the plane we realized that she put my spouse at the front of the plane and I was at the back. In the long run after paying an extra $360.00 just for two small carry on bags it is just not worth it. Also, on the 6 hour flight back we didn't have usb plugs to charge ipad or phone, no entertainment and crazy priced food and drinks. You couldn't even get water for free. Really check out other airlines as in the longer run the cheaper fairs will add up.

Not Verified | Copenhagen to Keflavik. I recently had a very disappointing incident concerning luggage with WOW. At the gate I together with quite a number of other passengers was charged round $US100 extra because my carry on case was marginally larger the the extremely small dimensions specified by WOW. As an international traveller, I can't possibly have a specially small case just to suit WOW. My case is on the small side if anything and to my knowledge acceptable to all reputable airlines. Having paid the excess, I was directed to go on board where of course my bag fitted perfectly into the overhead locker. No need to put it in the hold apparently. As someone who has run a business for over 40 years, I know that firms that pull cheap stunts like this are well down the highway to insolvency. Customer satisfaction and their recomendations are the backbone of a successful business. What else is going on? Think carefully before choosing your airline?

✅ Trip Verified | Berlin to Cincinnati via Keflavik. My nightmare with WOW starts the 26/10/2018 at Berlin, not only because I was traveling for almost 2 days without any support from WOW air what so ever, but also because my bags are still lost somewhere between Berlin and San Francisco. It all start in Berlin when my flight to Keflavik was delayed by almost an hour, from 12.25 pm original time to 13.45. That meant that my connecting flight was almost impossible to reach. Before boarding, I got another email stating that my SFO flight was also delayed but only by 40 min (WW161 KEF-SFO 26OCT18 original time was 15.10 delayed to 15.50) Once landed in Keflavik it was imposible to reach my flight, even when my boarding to SFO was announced I was denied to cut line in customs by WOW personal. They stated that I had time. So when I lost my flight, I went to the WOW counter and was given the solution of flying to Cincinnati even when there was a flight from another airline to SFO that same day. The flight to Cincinnati was at 21.00 the same day. Also, they didn't give me a connection from Cincinnati to SFO, they stated that they where working on it and that we where going to get help by a WOW representative once we got to Cincinnati (other people where in the same position). This never happened, no WOW representative was there once we got of the plane, simply because WOW cease to exist in Cincinnati a few days ago. So, I never got a confirmation of a suppose connecting flight to SFO (some people did and others like me didn't. Their connection was from Cincinnati to Newark to SFO adding a 10 hour plus journey also there was a DELTA flight directly to SFO but was denied by WOW costumer service - I talked to WOW support to try to fix the situation but it was helpless, they even gave me a wrong booking number for my supposed connection, it was named to another person. Luckily I was helped by the United counter, an after an hour of back and forth, they could figure out what WOW messed up. Of course that I had lost my chance to get into the 6 am flight to Newark, so I had to wait for the Cincinnati- Denver 9.25 am flight, and then catch the Denver- SFO at 11.55 am local time (both of this flights where on United) And also, another layer to this nightmare, is that my bags are still lost. They never arrived to Cincinnati in the first place. So to summarize, I was traveling for almost 40 hours, with my bags still lost, and of course the total abandonment of WOW (no food vouchers, no personal, no nothing)

Not Verified | Frankfurt to Toronto via Keflavik. They are the cheapest airline I've ever seen. You are charged for everything, baggage, carry on luggage, all food and you even have to pay for water on the flight, nothing is offered for free. On my first leg of the flight it felt like I was riding on a bus. There was one bathroom at the back of the plane for 30 rows X 6 seats per row. There actually was another "hidden" washroom but you would never know it was there if I didn't see one of the crew using it. Also when I checked in I had a minor spelling mistake in my name, an L instead of and I, and they wouldn't let me on the plane unless I paid 72 Euros, for the check in woman to change one letter. This was outrageous but I had no choice but to pay it. Be very very careful when you book a flight with this company as all the extra charges can end up being more than with a decent airline. Buyer beware and lets hope the consumer speaks and stops flying with this outfit. WOW is all I can say. They wont be around much longer.

✅ Trip Verified | Copenhagen to Reykjavik. Absolutely disgusting behavior from the staff. Almost all the passengers were conned into "paying for their carry on luggage" at an almost 150% premium. The staff were just interested in making money rather than being helpful. It has to be the most disturbing experience of my flying life. I was threatened to be not allowed on the plane because I was discussing with my partner about the extortionate fees!

Not Verified | Pittsburgh to Berlin via Keflavik. I was hesitant to fly WOW because of all the bad reviews but I was pleasantly surprised. There is not one thing that was bad about our flights. Every plane was on time and our baggage was there when we landed. No waiting at all. Check in was very easy and the attendants were very helpful since this was my first time flying overseas. The flight attendants were extremely nice and very professional. The seats were comfortable with plenty of leg room. They are a no frill airline but they do have onboard food and drink service that you can pay by credit card.

✅ Trip Verified | Paris to Chicago via Keflavik. Terrible check in even though we had premium seats. Had to board connecting plane plane in Iceland on the airfield using roll out steps. Night time and was cold and open to the weather. Due to weather we had a three hour delay near Chicago but were not told the reason for hours later and they did not keep us appraised of what was happening. No TV on a seven hour trip in order to watch a movie. Would never recommend or fly WOW again. Flew to Europe on another low cost airline and had a great trip.

✅ Trip Verified | London to Los Angeles via Keflavik. Worst customer service I’ve ever experienced. After cancelling my flight I had to call them & fight for 45 mins to get a refund! 2 weeks later I still don’t have my money back despite chasing daily! Appalling company.

✅ Trip Verified | St. Louis to Gatwick via Keflavik. Wow air is a fantastic airline as long as your expectations are accurate from the get go. If you want to fly USA - Europe for $200 but expect in seat entertainment, cushy padded chairs, and complimentary food and drinks, you're dreaming. The seats compare to a domestic flight, slightly padded, and a bit uncomfy after a while. But I have no complaints about WOW Air. We flew with a backpack only so can't comment on luggage handling. In flight experience was great, I brought my kindle and slept/read the entire time - got my own food and drink at the airport, and had a wonderful trip.

✅ Trip Verified | Frankfurt to Los Angeles via Keflavik. Baggage arrived a week later on our California tour. WOW-Air does not pay! During our 23-day individually planned US tour, my baggage did not arrive in Los Angeles or could only be delivered to Los Angeles seven days later. This was, according to the airline Wow-Air in Boston. In this baggage were all my clothes and all the cosmetics of both of us. This led to significant disabilities and rescheduling of the individually planned round trip. WOW-Air offered me instead of the required € 763 (expenses for clothes, cosmetics, medicine, contact lenses, increased fuel costs and parking fees) only a lump sum of $25 per day. This is €137 and is just a fraction of the cost we had in addition. In doing so, you plead that I can continue to use the newly purchased clothes and cosmetics at home. This is logically not possible, becaus many cosmetics in the end was duplicated and could not be taken home for space and weight reasons. In addition, all these purchases would not have been necessary if my suitcase had arrived properly. In USA you have to visit an eye specialist for new lenses. Even the eye specialist costs in the amount of 100€ were not considered. In addition, 13 calls were required to receive the case after a week in Los Angeles. I submitted a screenshot of it. But this cost assumption is denied. Just the detour from Death Valley to Los Angeles Airport cost us a whole day and is ignored by WOW-Air. WOW-Air employees are consciously playing against each other and sticking to their delay strategy. I have already sent a lot of information and evidence twice, but they continue to be ignored. The way in which a paying passenger is handled here is extremely disrespectful. It becomes clear that WOW-Air is not interested in a fair solution to the problem. Nor are you interested in customer satisfaction. This was our first and will have been our last flight with this airline.

✅ Trip Verified | Pittsburgh to Copenhagen via Keflavik. They delivered me to my destination and back, with no hassle. I made sure to pay for my luggage as I was buying my ticket online, so as not to have unpleasant surprises at the airport. There are no frills, just a seat on an airplane. They were fast at check-in. Cheapest flight I found.

✅ Trip Verified | "WOW" as in two flights and two lost suitcases. (They will say it is "Delayed", but when they don't know where it is, that is lost to me). No entertainment systems on intercontinental flights? Not even coffee included in the ticket price? I'd like to be positive about something, but all this has done is tell me I will happily pay a little more for a flight that is on-time, with my suitcases, and a lot more comfortable.

✅ Trip Verified | Copenhagen to Toronto via Keflavik. The worst company When i came from states to Europe they didn't charge me for my personal item. But when I travelled from Europe to Toronto for the same personal item they charged me 100$. This is ridiculous with the same personal small bag. I will never fly with this company again. They rip you off.

✅ Trip Verified | Keflavik to Baltimore. Long flight with comfortable seats and basic services. No entertainment system! Easy short transit in KEF. Wish it were longer since there were lots of food and shopping outlets that looked good. I did manage to have a quick meal because I didn't pre-order an in-flight meal and purchased local chocolate (highly recommend). Flight attendants should make more effort to smile. I thought this was a competitive price for a last minute purchase.

✅ Trip Verified | Berlin to Keflavik. Good value flight, with on time departure. Basic services yet comfortable seats. Did not purchase food on board since I got my own from SXF. No entertainment system! Flight attendants are dry and should try to be more friendly!

✅ Trip Verified | Detroit to Copenhagen via Keflavik. I was a little reluctant to travel with Wow air after reading the many negative reviews. However I have to say I found my experience with Wow pretty good. While for sure it is a no frills low cost airline, I have to say it is fairly good value for money. I flew from DTW to CPH via KEF, I found the ground staff, cabin crew and all other contact personnel very efficient, approachable and polite. Both aircraft I flew with were modern A-321s. While the seats were not the most comfortable, and in the basic seat the legroom was fairly tight they did recline a little and there were power sockets/USD points at each seat. Selection of drinks and snacks which were available for purchase was also quite good. I would not hesitate to fly Wow again and would quite happily recommend them to others.

✅ Trip Verified | After hearing horror stories U was concerned about my journey with WOW and how it would be, but was pleasantly surprised. The flight was uneventful with even more space between seats than some budget airlines I've experienced eg JQ. Staff pleasant and food to buy. (I bring my own). Paid for large carry on and seat. I did do a name change in advance to include my middle name, because I'd heard stories of pax denied boarding. The only thing I didn't like about the flight was that they didn't dim the lights in the cabin for the entire journey. I would use them again if it was cheap and you lower your expectations.

Not Verified | Baltimore to Milan via Keflavik. To all travel friends, this is our bad experience flying with WOW air. First about carry on personal bag carries need pay 65 Euro. No water given free in 8-9 hours international fly. Everything you need pay for that. And always sales on the air plane was distributed. No flying with WOW air more for me and family. The first and the last.

✅ Trip Verified | Chicago to Paris via Reykjavík. My husband and I flew this airline for our honeymoon to Paris. To say we were unimpressed would be an understatement. First off, I was unable to add any baggage to my reservation to fly out of Chicago to Paris, because of this we were charged almost $300 at the airport because we were not even allowed a carry on bag. We travel often and this is not the case with any other airline we have used. If we would have known this we would have packed accordingly. There is not much you can do about this besides pay the money when you are at the airport. Then we find out there is not free in flight entertainment, like the other airlines we have flown overseas. Also, the seats were so crammed together my husbands knees were hitting the seat in front of us the whole time. He could not even put his tray down if he wanted to because of this. Why didn't we pay for extra leg room you ask? Well because we have not had this problem on any other flight we have flown. Then on the way back from Paris I was able to add luggage to our reservation but again, like most airlines, we expected the weight limit to be 23kg per bag. No. It was only 20kg so we had to pull things out of our suitcase to get the weight down. Additionally,the lady checking us in was very rude and was talking about us in French with a very unpleasant look on her face. I am not fluent in French but body language says more than words. The check in attendant also first said that it would cost 10$ per kg over 20 and then after we took some things out she said it was 15$ because we needed to go to Chicago. Well of coarse we needed our bags to go all the way home. I also would point out that whether our bags were under the plane or in the cabin, there is still the same amount of weight on the plane. Making us open all our luggage to save money in the airport is ridiculous. We were already frustrated and her changing information and being very rude and unprofessional did not help matters. We ended up paying $400 to get our luggage back on top of the $300 that we payed on the way there. This is the price of an extra airline ticket. This being said, we could have flown with ANY other airline and not have dealt with all the inconveniences. We are very upset with our flight experience on this trip. We are frequent travelers and so are many members of our family and because of this experience we are unable to say any kind words about your airline.

✅ Trip Verified | Amsterdam to Detroit via Keflavik. This is not a complaint about the lack of free meals or in-flight entertainment. I know how so-called low cost airlines operate and have never had a problem with any of them until my partner and I tried to fly WOW for the first (and last) time. This is a complaint about the treatment we received and the fees we were charged at the gate of our flight WW447 AMS-KEF, on the date of September 3 at AMS (Schiphol) airport. We booked our WOW air flights months in advance of our flight measured our bags, which fit perfectly within the very restrictive WOW measurements. We have photographs to prove that the bags fit into the bags measurement frame placed at WOW gates. Prior to our flight we checked in online and received boarding passes into email, that was not a problem. However, at the gate of our flight from AMS to KEF we were stopped impolitely by an individual from WOW ground personnel, who started insisting that our bags were carry-ons just because they had 2 wheels, and that we had to pay in order to get them on the plane. She would not even look at my original ticket, where the definition of included luggage only showed dimensions and had in no way specified that included luggage could not have wheels. She never measured the bags, nor weighed them, nothing, just insisted that "wheels" cannot be placed under seats due to "safety." This individual further refused to provide her name and also prohibited me from taking a photo of her ID for evidence, repeating multiple times that it is not allowed. Every question I tried to ask she dismissed with It is not allowed, to the point that I felt I was talking to a robot. I tried to show her the original ticket on my phone, but she refused to have any human communication or reasoning with me, and kept repeating it is not allowed. When I asked to see a supervisor, she replied, it is not allowed to have a supervisor, after which she moved us to the side and said we were not getting on the flight at all. We had to wait until the entire plane was boarded, when she sent a colleague of hers, who likewise insisted that our small bags were trolleys and were not allowed on the flight for free due to safety. I tried to explain that my original ticket showed no such prohibition whatsoever, but she insisted we had to pay or we could not fly. We absolutely felt blackmailed, humiliated and ended up profoundly disturbed They charged us 160 Euro for our two bags, as we were taking a connect flight to Detroit later that afternoon from Reykjavik, and only then were we allowed to board the flight. Once we paid, however, we were told that we could place our bags wherever we chose, and when I said that the entire affair was not about safety but about paying, they had no response, because this is what it was all about – extorting money from travelers. If the company wants to prohibit the use of wheeled luggage, it must define the included luggage as such excluding wheels, otherwise am free to interpret the shape or pattern of the luggage freely, as long as it complies with the measurements, which it did. Customer service? Non-existent.

✅ Trip Verified | We flew from Amsterdam Schiphol to Keflavik and we stayed in Iceland one week. Our luggage however did not arrive with the same flight to our destination and in fact never made it to Iceland. It was sent to us 8 days later and only when we contacted airport staff. The staff of WOW apparently could not do what we did 1 day after our arrival in the Netherlands in order to find our luggage so we ended up with no personal items for a week. Instead they did whatever was possible in order not to find our luggage. They filed it as yellow while we told them it was red, they put the wrong contact information in their online system and they customer service people were asking for the same information regarding the luggage every time we called for the status. Apart from that the plane seats were quite uncomfortable and everything served during the flight was overpriced.

✅ Trip Verified | Dallas to Frankfurt via Keflavik. I had the worst travel experience with this airline. On a long distance flight there was nothing provided, not even a glass of water. The seats are very uncomfortable and you won’t find any blankets and pillows. The prices are low but for long distances definitely not recommend. And I am used to very low standards of comfort while traveling!!

✅ Trip Verified | Toronto to Paris CDG via Keflavik. I flew yesterday and it wasn't a bad flight. I had no issues. They're a low-cost airline. You get what you expect and what you paid for. Our flight wasn't late, the flight attendants were friendly, the pilots were friendly (we took a photo with them for my daughter's first flight), it wasn't bad at all.

Not Verified | New York JFK to Kevlavik. WOW Air is the worst airline someone could fly. Unfortunately the ticket price looked so attractive that we booked the flight. When we checked in, we had to pay an additional $180 dollars for two carry ones and a checked bag. This is more than we have paid for the ticket. I’m beyond frustrated and will make sure to never ever fly with Wow Air.

✅ Trip Verified | Edinburgh to Los Angeles via Reykjavik. The Wow Air employee who checked me in at the airport withheld my passport when I wanted to step aside and explore other options for bag check. I had to demand it three times before he handed it back to me. He was rude and completely out of line. I emailed the airline about the employee's behavior and received an automated message, thanking me for my feedback. As for my in-flight experience, Wow's impossibly low standards continued. They do not give complimentary water on the plane, the USB charging stations in the seats were broken, the bathrooms were dirty, there was no option for entertainment and the seats were very uncomfortable with exposed scratchy velcro on the headrests. I am appalled at what this airline deems acceptable service. I would never fly with Wow again, not for any price.

✅ Trip Verified | Recently we booked a flight through Cheapoair two weeks prior to returning to NY from Berlin. I certainly did not get a bargain but at the time was the only trip that was going to be the least lengthly in comparison to the available options. I paid full premium price for probably tickets that may have been a bargain. WOW customer service is in India and I had a terrible time getting accurate information. There is no onboard wifi, TV screens, no snacks, no meals (unless you buy) you must pay for checked luggage. Anything you may get a courtesy from other airlines you pay a high premium with WOW. So bring your own food and entertainment or you will starve and stare at the back seat of the person in front of view. I had a 9 hour flight so I broke down and rented an Ipad that only lasted four hours before the battery ran out and to boot there are no chargers on board. Terrible experience I do not recommended.

Not Verified | Toronto to Reykjavik. Worst airline ever. we had previously paid for our checked bag and carry oms prior to and when arriving at the check in gate the lady at the desk continues to try and charge us for uneccesary things. At one point she said we had to pay for our carry ons making us shove things in our luggage and pay an extra 75$ stating we had no choice and that if we didn't pay we would not be getting on our flight even after we showed her our papers. We have documents stating that we had paid for everything yet we were double charged. And because she made us stuff our bags in our checked luggage we had to buy extra things at the airport.

✅ Trip Verified | We were abandoned in Iceland even though we were in the airport 3hrs before departure and 1 hour at departure gate. Our parents managed to get on the bus to the plane but due to the many lines for different planes all happening at the same time. No call outs on the tannoy, no attempt to grab us out of the line, we were only a few metres from the desk! We just assumed everyone in front of us was still getting on the plane and there would be another bus coming for us all. We weren't the only ones that didn't get on either. We filed a complaint straight away and waited 19 months for a reply which basically said tough luck. Wow air clearly didn't even read our complaint as all they replied was it's our fault because we were not there on time. Our parents were in front of us and they got on the flight. I was emailing them regularly to remind them to reply to our complaint but was always ignored. The airport then closed for the night and we had no where to go. We had to organised new flights with Norwegian and had to find a hotel for the night.

✅ Trip Verified | Berlin to San Francisco via Keflavik. Never, ever fly WOW air. Their customer service is inept to non-existent. One of our bags was lost en route to SFO – it’s been 15 days and they still haven’t located it. 15! Not only that: we have yet to receive any response aside from automated messages that start with stock lines like “we love getting emails and have a team of email-loving experts going over your request.” Be certain, they do not. And every message refers you to a new, different, equally useless address; it’s like Kafka with bots.

✅ Trip Verified | Los Angeles to Keflavik. They are a budget airline which does mean you have to pay for food, water, seat reservations, and bags, but this means you get a low fare. You do get what you pay for. The flight attendants are nice and helpful. You get a huge amount of legroom for a budget airline- and I am 6' 2, but in exchange for the legroom, the seats are thinner and less padded. Flight was delayed leaving LAX but arrived in KEF on time. I have flown Wow on a total of 5 flights and I have never had a problem. The food on the flight is ok but not great. I recommend picking something up in the airport and eating it on the plane. The water is also expensive and small so pick some up in the airport (the Icelandic water is cheaper in KEF airport duty free too). There are NO tvs or inflight entertainment so download something on netflix, sleep or bring a book or other activity. There is also NO wifi. While most things I said are negative I paid so little for my flight, it is worth it. I would fly them again.

✅ Trip Verified | Milan to Cleveland via Keflavik. They think they are cheap, but they are not. You will end up paying more with other fees, like luggage and for the food on the plane. Their aircraft are basic and no TV. They will change your seat number at check in even if you have selected online. They sale the food 5 times the real price, like 99 cent noodle sup for 5 euro. Not comfortable at all. If you do the calculation right,you do not need to fly with them. Wow air has its destinations with a stop in Keflavik airport in Iceland, where you have to wait long hours and deal with rude airport staff and the most expensive food in the planet. 10 dollars for a bowl of soup or 9 dollars for chicken tenders or 7 dollar capucino. Avoid WOW air and Iceland airport.

✅ Trip Verified | Tel-Aviv to Chicago via Keflavik. You can expect that you'll come to the destination. Expect the flights to be late. At least 30 mins late, but my last plane was 2 hours late. The flights are quite stable in being late, so usually being late for the same time. Eat just before flight and buy a bottle of water just before flight. Usually you can do this in airport just before flight, but if late-evening flight (after 22:00), then it make sense to eat before entering airport. 3. Come to Wow air registration anyway (even if you printed boarding passes in advance), so they would print new boarding passes for you. This can prevent some issues. Do not rely on anything to be on-time. For example, I bought 12:30 Gold Ring tour on plane (being sure that flight arrives at 11:00 and then enough time to be at 12:30 to BSI-terminal for taking this tour), but actually plane arrived at 11:12AM and then bus arrived at 12:34, so I was 4 mins late for the tour (and I've seen the tour bus going away trying wave my hands to driver, but it didn't help). As result, lost the 60USD ticket for tour and didn't see Gold Ring that I wanted during flight connections. Better to take rent-car after the flight (because even if flight 2 hours late, you could still take rent car, but this doesn't apply to buses or even could be worse if next-connection-other-companies-flight). This is not about Wow air, but just about Keflavik airport flight-connections during night. During my way back, I had a night in airport. I didn't reserve any hotel. I had a boarding pass in advance and did some walking in Reykjavik during day-time (latest Flybus from BSI-terminal to airport at 20:00), so first I did some walking around outside airport during the evening and then entered at 23:30 the boarding zone without any problems. Then slept about from 00:15 to 4:30. The border (for zone D) closed during night hours, but still if having boarding pass, then can sleep somewhere in zone C just before border. There are no special places to sleep, but if you can sleep both sitting, then it is Ok. The good news that Wow air not so strict on baggage size. The limit is 42x32x25cm for free of charge baggage item, but during my flight back I used school bag with exactly these sizes (and with much inside it could be even 43x33x30cm), and this still was Ok. Used USB charger during the flight well.

✅ Trip Verified | I was travelling from Baltimore to London via Keflavik on the 18th Aug 2018. I was waiting in the queue for almost 45 min and was noticing what was going on at the check in counters. When we went for check in, first of all staff was not polite at all and she was very difficult with us. She made us put all our hand luggage into the measuring stand despite us telling her that these were checked on our arrival flight from London and are the same ones. Extremely disappointed. We spent almost £5000 on tickets with wow air and this is the treatment we get.

✅ Trip Verified | Los Angeles to Reykjavik. The only reason I considered this airline is because it was the only direct flight and they had "big seats," that we could upgrade to so I thought why not. We paid a lot extra to get the biggest seats, plus bags, meals etc. Well, the night before the flight, we check in and they have put us in standard seats with no extra legroom. They have four types of seats and they put us in the very smallest despite us paying several hundred dollars more per ticket for bigger seats. So, I call the customer service line and they just tell me that I will have to file a claim when I get back! So, my husband calls and they move our seats to what they say are bigger seats. Guess what? They were standard seats on the seat map. So, at that gate they start selling our seats that we already paid for as upgrades! So, my husband goes up and tries to find out why they are selling seats we already paid for and they just offer him some other seats that are supposedly XL but they are in the back of the plane. He says, we don't want seats that don't recline. They say they do recline. So, he agrees and they try to charge him again for an upgrade! Guess what? They are regular standard seats and they don't recline and for extra good measure the plug between the seats doesn't work on either row of seats that they put us in. This was on an overnight flight with my 8-year-old daughter. So, it comes to our return flight - same scenario. They put us in regular standard seats. We called the night before and my husband paid for another upgrade even though we already purchased their highest tier because he doesn't want to argue with them, we just wanted better seats. So, they move our seats, but when we get to the airport, they put us back in the regular standard seats! So, we spent the entire 3 hours at the airport trying to get better seats by talking to 3 different service desks, to no avail. We tell the crew when we get on the plane in case they have any extra decent seats and they offer us one free water. Plugs don't work on this flight either. Every single person we dealt with told us our seats were XL until I showed them the seat map and they will charge you for upgrades in seats that aren't upgrades at all. Everyone just said you'll have to file a claim. Guess what. When I filed a claim when we got back, they declined it and said that we had to contact customer service. Customer Service claimed that they don't deal with refunds. His message told me that I would have to go through an airline rights group. So, they basically tried to steal our money and make it as difficult as possible to get some of our money back. We never got our meals that we paid for or our seats. You are taking a huge risk flying this airline because even if they cancel your flight, you might not get your money back based on their customer service practices of denying legitimate claims. My only solace is that I already convinced two people not to fly this airline. I hope I can continue to convince.

✅ Trip Verified | Tel Aviv to Chicago via Keflavik. Trying to balance the sometimes justified negative reviews. Clearly you must know exactly what you are getting into when you choose Wow. Do not use them if you cannot understand their rules, or if you really need to get somewhere at a certain time, or if you cannot deal with sitting in a full A321 for 6-7 hours, or if you can't deal with irregularities, or if you need a hot meal, IFE, etc. If that is not the case, it is hard to beat a mid-August one way TLV-ORD for $300. TLV-KEF left about 1.5 hours late, not good for those with tight connections. Oddly I noticed no checking at all of hand luggage size or weight either TLV-KEF or KEF-ORD. Full flight, but economy seating not much worse than other economy. Newish plane, very friendly flight staff. Very slow security at KEF. Nice small airport. KEF-ORD departed on time, landed early, taxied forever, and got to gate on time. Immigration in Chicago entirely different story. Global Entry not working, enormous line, skeleton staff. About an hour to get through.

✅ Trip Verified | Saint Louis to Reykjavik. Being the first to book WOW Premium on our travel dates, we did not expect three family members to be bumped down two classes of service – from Premium to Basic – and the other two members to be bumped from Premium to Plus. But, that’s what happened two days before departure. How do I know we booked first? Because the seat schematic in premium class was completely empty when we bought tickets 8 months before departure and selected our seats. Plane change was given as the reason, but the real reason was that WOW reconfigured their seats and classes of service, and didn’t notify anyone – at least not us. So instead of re-assigning seats according to booking dates or giving you the option of selecting new seats based on an early-booking priority, we were evidently randomly selected to downgrade even though we would have re-booked different dates had we been given more than 48-hours’ notice. The same thing happened on the way home. We were again bumped to lower service levels. On the way to Iceland, we at least received a few of the Premium perks, including a “meal” that consisted of a 10-inch baguette with two deli-thin slices of ham. But, this time, we were asked to show our receipts to the flight attendants in order to receive the meal and two drinks – one hot and one cold. Yes, that’s right, one hot and one cold. And we were informed that if we wanted two cold drinks we would have to pay for one, even if we were to forego the hot drink. Our luggage arrived with us on the flight to Iceland. It also made it home, which we were happy to discover after a suspenseful, 40-minute wait at St. Louis’ baggage claim. Others weren’t so lucky. At least a half-dozen passengers mentioned that their luggage had been lost. Some on a non-stop flight; others on a connection through Reykjavik to and from Europe. One individual was on his way home after two weeks in Europe; he still hadn’t received his suitcase. Another person mentioned that her luggage never made it onboard the non-stop flight to Iceland. Then, when it did arrive, WOW refused to deliver the bags. They kept them at the airport until her week-long tour returned for the trip back to the States. Fly WOW if cost-savings are paramount and you’re willing to chance the service for the savings. Seats are really small, unless you upgrade. But, the planes are clean and the flight attendants smile a lot, even as they wish you an enjoyable, seven-hour flight in cramped conditions and charge you for a second 6-ounce can of ginger ale.

✅ Trip Verified | Baltimore to Frankfurt via Keflavik. Worst airline ever! We got stuck in Reykjavik on a base for 24hrs and then they flew us to Berlin instead of Frankfurt and provided a bus to bring us to FRA. We took the train and wanted to get our money reimbursed but they couldn’t even do that, worst airline ever do not book with them, it is cheap but you will regret it soon!

✅ Trip Verified | We flew from Boston to Amsterdam via Keflavik. Our tickets were approximately $1,300 per person round trip (expensive traveling in July). We checked in two bags at $70.00 per bag. When we arrived in the Netherlands on a Sunday one of the bags did not arrive. This bag contained everything for two people in our party. Our bag finally arrived shortly before midnight on Tuesday and we flew home on Saturday. So we were without our belongings for almost half of our visit. While WOW air reimbursed us $133.48 for purchases they refused to reimburse us for the $70.00 we paid to check in the "misplaced" bag. After multiple challenges, they held firm to their no baggage fee refund policy because our luggage was delivered in a reasonable amount of time.

✅ Trip Verified | Berlin to Chicago via Keflavik. A pretty good airline that tries to be stylish and relatable to customers. The biggest problem everyone had with this airline is that they don't provide water on the flight, even if it is 7 hours long. You ask for water, they say you must buy a bottle for 3 euros. Seats were also incredibly cramped and uncomfortable. There are thankfully charging ports onboard so you can use your tablet.

✅ Trip Verified | Absolutely terrible customer service. The worst customer service I have ever experienced. I arrived two hours before my flight (last of the day) and they had already abandoned the check in booth. The neighboring companies attempted to call them to come back for me but there was no answer to their paging. I then called the customer service line. I was treated with disrespect. The customer service can do nothing at all to help you and informed me I was late to my fight and had missed it and my money was just gone. I requested a spot on the next available flight and even offered to pay full price if they could still honor my charges for my bag and my meals. They said the only thing that they were able to do was refund me $40 in taxes. They openly admitted the flight had open seats but they were “greyed out” and couldn’t be filled. I have been sitting in JFK for 9 hours now. WOW air will not do anything. Will never be booking with this company again.

✅ Trip Verified | Cincinnati to Edinburgh via Keflavik.Our baggage was missing when we arrived to Keflavik. We had plans to take a short walk to the bus stop, this was impossible due to the cold weather and our lack of appropriate clothes. We were not asked where our address will be and a multitude of appropriate questions that could have possibly helped with the recovery of our luggage. We were told to check in with the luggage office before our 6:50am flight.The office does not open until 8:30am, we left our hotel early and did not have time for breakfast. ( Our flight was moved to an earlier time.. We were not informed about this at all, on any type of communication platform. This caused us to be denied check in. The lady at check-in was abrupt and unwilling to check my pregnant wife in while I was at the (CLOSED) luggage office. As I returned from the luggage office to the check-in desk we were told check in for our flight was closed so I asked to speak with a supervisor who then rectified the situation by checking us in. Me and my wife (34 weeks pregnant) were given the option to hurry up to terminal D (7 min jog). No care, help or advice was offered. It was clearly explained that we were not informed of the flight time change and that my wife is pregnant. We actually asked ourselves to get in-front of people at the security check and when we arrived at gate. We were a total of 13 days without luggage. This is our first child and we were getting married on July 15th. Our wedding clothes and child birthing equipment were in the suitcases. WOW air have stated that we should have packed all essential clothing in our carry-on. We were told to go to Edinburgh airport to collect our bags, at our expense. One bag was still missing when we went to the airport and upon arrival the second bag was damaged. Customer service was really bad throughout the whole process. Calls to wow air were not helpful, some were put on hold, in the worst case we were on hold for 25 minutes and the deliberately disconnected when I asked to speak with a supervisor. Emails did not answer very simple questions. On our flight was a couple from Cincinnati who were traveling to Scotland for their honeymoon, this was the second time WOW air tried to get them to Keflavik. As we were not informed of the flight change and the couple were not on the Edinburgh flight on the 21st of June, it stands to reason they missed their flight due to a lack of care from WOW.