WOW air

Flew Reykjavik to Berlin with WOW air. No on-line check-in, only 2 agents on duty. One hour prior to departure, still 100 people on line. Surly agents arguing, very noisy and confrontational. My turn finally, my carry-on bag was OK but told I could not take my purse. Would not let me put my purse into my bag. Made me pay $70 again to check bag and to keep my purse. Tried for a refund but customer service was non-existent. Not low cost, big $$ grab, they even charge for water on board.

Expect delays. You truly get what you pay for with WOW air. Terrible delays each way from BWI to KEF, on the way to Iceland the plane had to stop on a military base in Newfoundland and refuel for three hours. Staff did not keep us updated nor did they at least offer some water. On way back, the plane sat on tarmac for an hour before leaving and upon arriving at BWI experienced another malfunction and couldn't let us off the plane. Cabin crew left us standing in the aisles for nearly an hour. With this type of service, I imagine WOW will not be in business for long.

Boston to London Gatwick via Reykjavik. My WOW air ticket to London through Iceland was reasonably priced and I was excited about the airline, thinking I got a good deal. I had a small backpack and a carry-on size suitcase with me. I have never had problems taking these two items on the plane with me as carry ons before. When I got to check in in Boston, they told me it would $50 to take the bag with me, or $80 to check it. I paid $50. I didn't have any trouble getting from Iceland to London, or back from London to Iceland. I had paid for my carry-on online, which cost me $45 for the way back. On my flight from Iceland to Boston, they stopped me as I was boarding the plane and said I could only have one carry-on bag. This is ridiculous, I had already flown this airline 3 time and paid close to $100 with these bags. After arguing for a while, I was charged another $45 to check the bag. All in all I paid close to $150 for carry-on luggage. And not to mention they charged for all food and drink, including water on the plane. These were international flights. Don't be fooled by their 'cheap' pricing. I will not be flying this airline again anytime soon.

Boston to Keflavik return with WOW air, and paid $247 return including taxes. We carried 11lbs or under and managed quite well for a week in Iceland. Seats were comfortable, staff lovely. So we paid for no extra frills and had a wonderful flight each way. Cannot wait to fly WOW to Dublin next time.

Deep disappointment with the service I received on October 18 2015 from a flight Paris to Baltimore with WOW air. I checked-in in Paris where I was told I could carry my small carry on and back-pack for the flight. I had already paid the extra-kg required (ie. 12 kg) online when I booked the flight. Since my carry on was 10 kg, a very helpful lady in Paris told me I was perfectly fine for the flight, meaning carrying these two pieces of luggage. To my surprise, when boarding in Reykjavik towards Baltimore two WOW air staff told me I could only take one piece with me in a very aggressive and impolite manner. I tried explaining the situation and the misinformation that apparently I’d received in Paris. I asked if I could pay just for the difference of checking-in one luggage and paying for extra kg for carry-on. I was very rudely informed that this wasn’t possible. I ended up trying to fit everything in my small carry on, which I managed to do expect for the empty back-pack. WOW air staff didn’t let me take this empty back pack, and yet again in the most rude and offensive way I had seen before I was told I needed to pay. So, I ended up leaving behind a book and precious back pack. The behavior of staff was obnoxious, they were threatening with closing the flights. Two things I gathered from this unpleasant experience: Rules are not applied equally across airports/staff and passengers: all WOW air ground staff should be well informed about the airline rules. I am still not sure which is the right rule, however it is not fair for the passenger who is receiving misleading information. I was trying to collaborate and understand the rules without being ripped off. Moreover, I witnessed certain passengers boarding with two pieces without being stopped by the ground staff. I find this a discriminatory treatment. During all my years flying around the world (including lowcost companies) I had never been treated with such disrespect and unprofessionalism. The staff in Reyjkavik didn’t want to tell me their names, otherwise I would have stated their full names here. This was my second experience flying with WOW air, the first time was in June 2015 to Reyjkavik. I had an okay experience that time, reason why I decided to fly again. I am now certain I will never fly again with WOW air.

You will not save money with WOW air. They charged $134 each way for one checked bag (you have to pay for each leg). Also, we paid for a checked bag, then realized we would have to go through customs in Paris if we did, so we asked to have it adjusted to a carry on (which they charge through the nose for). They were unwilling, saying we had to just lose our money. Do not fall for their bargain fares. It will not save you money. You are charged an extra fee for seats. Every single seat on the aircraft has an extra charge!

Our flight from London Gatwick to BWI via Keflavik was basically ontime. The airline is basic - you pay for everything; including water. Bring food and water. Our connection at Kevlavik was too short to buy anything. But that's what you sign up for ahead of time; it's why the prices are low. Seats were reasonably comfortable, inflight staff fine. No WIFI, which they should remedy. WOW doesn't have service folks in London, so all big issues must be by phone or online, unavailable on weekends. However we had a medical emergency just before boarding a previously scheduled WOW flight so didn't fly. A WOW air person helped at that time, and arranged for bags to be removed etc. 6 hrs later back at Gatwick, frustrated by info provided by Gatwick folks to retrieve bags, we were redirected to WOW. Lucky for us, the same person (who'd been at work since 4:30) happened to be there checking folks in. He remembered us and took the time to personally escort my husband through security/customs/baggage retrieval to get our bags. Excellent customer service appreciated by these by then exhausted travelers. WOW 3 days later, FYI, was still by far the least expensive ticket home.

We flew 4 flights in a 10-day period on WOW Air. Overall, it was a severely disappointing experience with 3 of the 4 flights delayed by more than 2 hours. (The only explanation given each time was that the plane was delayed.) The flight out of Boston experienced a strange boarding experience, where half the plane was loaded, and then, inexplicably, they asked everyone to stop boarding and exit the plane. No staffers gave any explanation to the passengers, and all the passengers were stuck in a tiny holding area between the gate check-in desk and the jet bridge. After 20 minutes of waiting - still no explanation from any staffer. Only when we started boarding again and were on the plane did a flight attendant explain what happened. What horrible communication. That flight out of Boston was delayed 2 hours. The flight to London was on-time because it left in the morning. However, although told to arrive 2 hours before your flight, WOW Air only staffs its ticket counter with a single person early in the morning (4:45 am). At 5:10 am, 2 additional staffers came on to help out. That means WOW basically is okay with you waiting for nearly 30 minutes in line for no reason, since the one staffer obviously can't ticket an entire plane full of passengers. This was just poor service and communication - don't tell customers to arrive 2 hours early if you don't have staff until 90 minutes before the plane leaves. The flight back to Iceland from London was delayed 2 hours, again with no explanation. The flight back to Boston was delayed for 3 hours, with no explanation. The person at the ticket desk was rude and never apologized to us for the delay either. So 75 percent of our flights were late. And not just "a little" late - but 2 or 3 hours late (time spent in everyone's favorite place - the airport!). The flights were okay, except you are packed like sardines on the plane (very little leg room). Two of the four flights also experienced an odd landing. The first landing was fine, but then about halfway down the runway, the pilot slammed on the brakes and suddenly swerved right. No explanation was given by the pilot for this unusual behavior. The second flight (coming back into Boston) also experienced a similar unexpected, hard braking after landing. Again, with no explanation or apology by the pilot. Apparently some of the rules of WOW Air is to say as little as possible, offer no explanations, and don't apologize for their treatment of you. When I complained about one of these incidents to their twitter feed, they did apologize - but that's one of the few apologies I ever got from them. All in all, we flew WOW to give them a try (given their low airfares). They had 4 chances, and blew them all with us. We will never fly them again, nor recommend them, and warn all of our friends and colleagues to steer well clear of them. They are a horrid little airline.

Boston to Keflavik return. Don't believe WOW's slogan of Iceland’s most punctual airline. All WOW flights on September 30th from Keflavik to all destinations were delayed, most by at least 3 hours. It was the only airline that day which had delays. All others left on time. Because the airline send their email announcing their delay only 4 hours before the flight (even though they know when planes are leaving Europe or the US what the delay will be), we were already on the way to the airport (taking the bus). So now we will sit at the airport for 5 hours instead of having a few more hours in Reykjavik. Flying to Keflavik from Boston a week earlier, our flight was also delayed - this time by almost 4 hours - and when I asked in the plane for the reason of the delay, I was told that due to a medical emergency two days earlier, all subsequent flights have been delayed. I spent over 7 hours at Logan airport. Being presumably a cheap airline, although most tickets are not cheap, you do not get any food, any drink, no blanket, no in flight entertainment, the seats have no headrests.

We travelled WOW air back from Boston to London via Keflavik after attending a wedding. WOW air lost our luggage for which we had to actually pay to check in etc as WOW air do not allow any free checked in luggage. More than a month has passed and we are still waiting for an acknowledgement of this. We sent a letter by registered post and still no reply. We have travelled widely and have never lost our luggage. The flight was comfortable, and we knew we would not be served any free food so we were prepared - although a transatlantic flight should have at least a drink of water.