WOW air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 562 reviews
3/10
3 star Skytrax Rating
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5/10

WOW air customer review

(United Kingdom)

WW206 LGW-KEF. From our first flight; I gather that Wow air is a semi decent low cost airline that requires improvement. Check in opened 3hours and 30 mins before and a new hand luggage allowance has been out in place meaning passengers where getting nervous if the there bags would be fine. Wow air fail to provide online check in making it less of an attractive option. On today's flight wow air where 20mins late arriving and boarding was chaotic. They boarded in rows but nobody listened. We took off 35 mins late and the inflight experience was the same as easyjet. We saw the northern lights which was a plus but doesn't affect the airline's performance. The flight landed 20mins late in a blizzard but the pilot did a good job and landed smoothly. The crew where chatty but professional. Once arriving in KEF the jetway failed to attach on several attempts and we waited for 30mins before we could get off. Even worse we had to wait for another 30mins for our luggage meaning we left KEF at 00.25 instead of 23.30 not good. WOW AIR need improvement to its ground services before I can recommend it. However our return expirence may be better if not in a blizzard. The inflight was average for low cost travel.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

WOW air customer review

(United Kingdom)

Flew from Reykjavik to Gatwick on A320 11/2/2015. First class service friendly polite crew very attentive to passengers and all crew were happy. Flew with Icelandair to Reykjavik much prefer Wow Air.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

WOW air customer review

(Iceland)

On WOW web page they promises to do things with their WOW factor ("we're fun free and love smiling"). However when you get to the gate you see nothing of this WOW factor unless it also includes rude and threatening. When we flew they were systematically threatening passengers that they must pay an extra $80 because they had a side purse or a laptop unless they could make them disappear into other hand luggage. I have never seen as many annoyed and dissatisfied passengers enter a plane. What a pleasant way to start the trip! On our flight we were very close to the front and this meant we entered the plane last. Since check-in luggage is very expensive everyone is taking hand luggage. This meant that when we finally got on the plane there was no space to put our luggage so the staff took it and put it somewhere in the back. Then when the plane landed we had to wait for every single passenger to exit the plane before even attempting to find our bags.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

WOW air customer review

(Ireland)

Staff looked classy! Flew KEF-LGW and they were excellent really took good care of passengers. Good space seats pilot information about every part of the journey movie! Prices was 3 times cheaper then Ryanair. One minus is poor menu all I could have was a ham and cheese sandwich.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

WOW air customer review

(United Kingdom)

Flew KEF-LGW onboard a Bulgarian Air via A320. Their branding is excellent with funny quirky posters and comments throughout KEF airport and onboard however I found there to be very little substance behind this and I certainly wasn't 'wowed'. The crew although professional didn't seem interested in their job and the onboard cafe offering was poor and very limited. I was surprised that a film was shown during the flight however there were no headphones available and I doubt many people carry a pair of two-prong headphones with them. I also found the seats on the surprisingly newish aircraft to be rather old fashioned and uncomfortable for a 3+ hour flight. Overall not a bad airline however found Icelandair to be far superior for very little difference in price.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

WOW air customer review

(United Kingdom)

Flew to Reykjavik flight numbers: X9202 and X9205. Flew for the first time with WOW air on Monday Feb 3rd. Staff were excellent very funny doing the safety check and throughout the journey. Had booked extra seat room and that was great. Came back on Sunday 9th different staff but just as lovely. Will use again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

WOW air customer review

(United Kingdom)

Brilliant staff very helpful lovely plane and clean. Both staff at Keflavik airport and at Gatwick helped us. We travelled on 3 Feb 2014 11.15 am from Gatwick and back from Keflavik on 6th Feb at 15.35.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

WOW air customer review

(United Kingdom)

We flew from LGW Gatwick to KEF Reykjavik in Feb 2014 and were very impressed. Staff were friendly and reassuring professional and funny! Flight was bumpy due to high winds but no problem for the newish A320s. Food and drink fine. Flights left and arrived on time both ways. Usually fly Easyjet but wish WOW had more services worldwide - I'd go with them!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

WOW air customer review

(United Kingdom)

Flew to Reykjavik on WW202 on 19 Jan and was pleasantly surprised. Stewardesses looked like they did 40 years ago very smart and very professional and with a sense of humour. Return was WW205 on 23 Jan both landings were superb we are quick to complain but credit is due to all the staff involved on both flights. Would definitely fly with them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

WOW air customer review

(United Kingdom)

Flew LGW-KEF return just before Christmas. Flights were on time. There was a good choice of food and drink on the plane along with some good deals - much cheaper than Iceland itself. The cabin crew were excellent - friendly and helpful. We flew back to LGW during a heavy storm and the flight landed safely despite heavy wind and rain. A lot of other flights were cancelled or diverted. Overall a very good experience. WOW do not feel like a low cost carrier although legroom could be a bit better.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes