WOW air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 578 reviews
3/10
No Skytrax Rating
Filter Reviews by :
Show
9/10

WOW air customer review

(United Kingdom)

LGW-KEF-LGW over the August bank holiday weekend. I was rather sceptical when booking as I have never heard of the airline but was positively surprised by the experience considering the are marketing themselves as a LCC. I had to rebook my flight back and they obviously charged a (reasonable) rebooking fee plus fare difference but it was a easy simple process. Check-In at LGW was smooth and without any issues. My friend checked in about half an hour earlier but they kept a seat free next to him until I checked in which was great. Obviously being a LCC there's only buy on board stuff but crew was incredibly friendly funny and efficient. Oh and there's inflight entertainment showing a movie on the overhead screens. The A320 was leased from Air Bulgaria and still had their saftey card in the seat pocket but it was clean and quite comfortable with decent pitch and seat recline (contrary to other LCCs where it's more of a chicken farm experience). On the way back because there were 3 flights leaving roughly at the same time the queue was quite long but again check-in staff was efficient and friendly. Flight uneventful crew friendly and both flights on time arriving slightly early. I would definitively fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

WOW air customer review

(United Kingdom)

LGW-KEF-LGW this past week. Two totally different experiences. This one covers the outbound LGW-KEF will do separate one for KEF-LGW. Outbound LGW-KEF was on a nearly new Airbus A320 that was on loan from Air VIA but painted in WOW Air livery. Flight attendants were very friendly witty and generally fitting of the attitude that WOW Air wants. Check-in at Gatwick was a bit slow mainly because the four agents were weighing most hand luggage to ensure it was under the 10kg requirement. Onboard food seemed fine - had a ham and cheese baguette that was hot and tasty. Prices seemed reasonable. They had some good beer specials going and were more than happy to promote them! Overall experience was good - certainly better than anything I've experienced on RyanAir or EasyJet. The price was far better than Icelandair for my travel dates. Biggest disappointment is the lack of online check-in.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

WOW air customer review

(United Kingdom)

KEF-LGW return. Totally different experience than the (very enjoyable) outbound. My flight was on a very old (25+ years) MD-83 owned by SwiftAir a Spanish charter airline with some scheduled service I believe. In all my years of flying I don't think I've ever been on a plane in worse condition inside. Ripped carpet tons of places where serious scrapes and dents had been painted over shabby seats loose interior panels and just a general level of dirt and grime etc. It was a huge contrast to the nearly new A320 on my outbound and really does a disservice to WOW Air because it felt entirely bargain-basement. Crew was half-WOW Air and half-Spanish and the Spanish side was fine but rather brusque. No in-flight entertainment. Check-in was pretty slow - about 100 people in line maybe 8 agents. They moved quickly but still a fair bit of waiting. I'd recommend WOW Air as I'm sure that this plane won't be around long. I'd certainly think about avoiding them if more of these MD-80s are going to be part of their fleet on a regular basis.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

WOW air customer review

(United Kingdom)

Flew London Gatwick - Reykjavik return on 15/17 March. Both flights on time - smart clean planes - Avion Express livery. Crew smart and attentive. Image was welcoming with a humorous touch. Check-in good at both airports for a budget airline. Upgrade prices for extra legroom seats were good value. On board prices and selection reasonable. As part of a WOW package including tours it was well organised and good value for money. Would definitely fly WOW again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

WOW air customer review

(Iceland)

Flew with this new entrant to the Icelandic market KEF-CPH. Despite the name the experience was very much an average low cost experience. No online check-in so long line in KEF for check-in. However check-in staff in KEF did a good job and with plenty of counters it was a relatively painless experience. Not direct ramp boarding. So you'll get to experience the 'fine' weather in Iceland first hand. Flight was operated by Air Via from Bulgaria. Excellent operation and plane in great condition. If Wow continues their co-operation with Air Via I have no hesitation in flying them again. Service on board exactly what I expected from a low cost. The usual assortment available for sale. Crew was a mix of Wow staff and Air Via staff but I was happy with both the attention we got and attitude of the crew. It's worth a try but ok might fit better than wow.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

WOW air customer review

(United Kingdom)

Second time on WOW LGW to KEF 21st December. Slight delay and long queues at check in (possibly caused by lots of passengers arriving very early for a later flight). Inflight experience excellent - comfortable seats great crew reasonable prices. I would have no hesitation in flying WOW again but will be watching their on time record closely.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

WOW air customer review

(United Kingdom)

7th December 2012 LGW-KEF. Iceland Express and Wow have merged now. Smooth check-in smooth flight very quiet engine noise planes and the staff seem polite and efficient. The planes are very new and spotlessly clean apart from some chewing gum in my inflight magazine. There is no flight entertainment but you do get a screen which tells you about your flight routing which was a nice change for a budget airline - actually I was impressed! Prices for food and drink are reasonable for an Icelandic franchise. I will definitely travel with them again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

WOW air customer review

(United Kingdom)

London Stansted to Reykjavik earlier this summer. Very impressed by the crew and interior of the plane and the seats were very comfortable. The flights have now switched (at very short notice) to 1x per week from Gatwick. Overall a very new company but a good experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes