WOW air

WOW air flight to Keflavik was delayed by an hour and the return flight was delayed by 6 hours. I can understand delays happen, but I have no idea why they didn't attempt to make contact with passengers if there is a significant delay. The flight was a 6.45am flight, meaning we were at the airport at 4.45am, the flight was delayed till 12.10pm then again to 12.40pm - am yet to find out if it will delayed yet again! No explanation was provided, instead were told to step aside and wait for an announcement while they request some vouchers for the inconvenience. For the 6+ hour delay, each passenger was offered a 1000 (krona) coupon to be used in the airport or onboard, this wasn't even enough for a coffee and muffin. Other passengers and myself were less than thrilled with this, will never fly with this company again. Poor service and very unreliable airline. Stay clear, its not worth your time!

The price was right, $300 round trip Boston to Copenhagen via Iceland but quite often you get exactly what you pay for. They keep cancelling or changing your flights without first contacting you to discuss option. You just get an e-mail telling you another date of departure. Also very rude reservation agents. I was trying to book a flight back to Boston, after they rescheduled on me 3 times. They were not very helpful and did not want to resolve the problem and hung up the phone on me. This is not the first time that this airline is hanging up the phone on customers. I have heard that this is happening quite often. If you have to be in a certain palce at a certain time this is not the airline you should be looking at. This airline is only good if you have alot of time on your hands and you are not in a hurry to get home. Extremely disappointed in their customer service. You have to pay for your suitcases and carry on. No food on board, but you can purchase. You have to bring your own blanket. They do not supply anything. It is just the bare bones. You just have to make sure you have extra days in case they cancel on you.

I was hesitant about flying with WOW air, never flown a low-cost carrier before but was pleasantly surprised by the entire experience. Really nice plane from Baltimore to Iceland. I didn't upgrade seats but had enough room and power outlets. I found the flight staff really friendly and helpful. I weighed all my luggage before arriving at the airport and had no problem whatsoever. Any problems were the fault of the airports (I'm looking at you Terminal 3 at CDG), 8/10 for price and overall experience.

Major blizzard on the east coast. Every other airline that flies here waived penalty fees for changes. Not WOW air. They got their aircraft in and out and were not the least bit concerned that no one could get to BWI to catch the flight. So, either pay the $86 fee or abandon the ticket. Clearly their goal is to make as much money as possible in the short run, no matter how much it costs them in the long run. Should have read the reviews here before booking. But, live and learn.

My review is a repeat of countless frustrated flyers with WOW air. I wish I had read them before I bought my tickets! Departed Baltimore over seven hours late. Passengers were given no explanation by ground staff. After our aircraft arrived, those with connections were told we would have to stay in Reykjavik for the night. During the flight from BWI there was nothing offered to eat or drink, passengers understood it was food for purchase, the attendants claimed there was nothing aboard the plane. Upon landing in Iceland a few lucky passengers near the front of the plane were given a bottle of water. Ground staff were unspeakably rude and careless. I requested a seat on one of several flights leaving for London within a few hours - and was denied. I requested a refund for the London section of my flight to put toward a seat with another carrier leaving in a few hours - and was denied. The hotel was a disgrace, finally arrived in London the next day exhausted, unsettled and horrified by WOW air and their treatment of their passengers. I frequently fly and am no stranger to budget flying, and this was awful. I read some of the other reviews that warn you to stay away from this airline. If you are lucky enough to be reading this before booking your flight, then great.

I flew WOW air from Amsterdam to Reykjavik and back. The cabin crew and airport staff were friendly and both flights were on time. The plane we flew in on the way back seemed new. The tickets were cheap and the service is what you expect from a budget airline : you pay for luggage and all food and drinks on board.

Baltimore Washington to Keflavik. I accidentally purchased an overhead bag instead of a checked bag. Called them and asked to pay the extra amount for the checked bag and was told that it was nonrefundable and that I would have to purchase a second costly bag. Was told "those are the rules" as though nobody could do anything about it. I asked for a supervisor and was given an email - she hasn't even had the decency to respond after 5 days! One can accept their nickle and diming but I would expect them to be reasonable and at the very least to be courteous and responsive! Completely unacceptable!

London Gatwick to Boston via Reykavik with WOW air, and the absolute worst customer service I have experienced. Flights were never on time and hidden fees were obscene - $5 for a cup of water on a transatlantic flight? Fly Icelandair or Norwegian air instead. Similar pricing and they value their customers and their money.

My flight was cancelled 2 hours before departure. I was heading to a family funeral and had to pay $1000 for another flight on a different airline to get there on time. I am still waiting 4 months later for my refund with no luck yet. Probably the worst customer service I have ever come across. I'm so frustrated and angry and disappointed.

Will never choose WOW air again. My flight from London Gatwick to Iceland Keflavik was more than 24 hrs delayed and because of that I missed a day tour which was not refundable. And the bagging regulation was really really strict. Saw some people were not charged the bagging policy. Although the price was comparatively cheap, it might cause a lot of troubles which will not be worthy when you calculate at the end. So I do not recommend .