Wizz Air

✅ Verified Review | Warsaw to Luton. They seem to have staff dedicated to handle slapping in excess luggage charges. The only airline I know of that has small (read wallet sized) cabin luggage and large (read regular) cabin luggage. It’s written in their T&Cs, if you care to waste your lifetime on reading their fine print. But it just shows that they don’t have customer experience in their heart, they lack transparency and are driven by greed. Another example is putting hurdles for those trying to claim aviation tax for unused flights. From a Wizzair club member they successfully converted me into and active campaigner against them. Congratulations.

✅ Verified Review | Budapest to Warsaw. I had my worst experience in Europe. The cabin staff members were so rude. The ground service was so useless. I travel everywhere with my cabin luggage. It was the first time I got charged because it was out of the dimension with the wheels on. The worst airline ever!

✅ Verified Review | Basel to Bucharest. We had to had to land in Italy, because of an medical emergency. This was ok, but then the crew was to slow to take of again, so that they couldn't fly anymore because of a limit on working hours. They didn´t offer us an alternative, we had to sleep in Italy, but the handling was so slow that it was 2.5 hours. The flight on the next day that was promised at 8 o´clock departed at 10.30 without any comments. So we couldn't sleep and were waiting again at the airport. Worst experience with an airline in my life. Really unprofessional, slow and unfriendly handling. We didn't get any compensation. The airline is not answering to my complaint about the handling.

✅ Verified Review | Cologne to Skopje. We went to the airport and we waited for couple hours when someone told us that the flight was canceled after 2 hours before we should be on a plane. No one wants to take responsibility from the company. Every passenger have rights and ours were ignored by the staff of Wizz Air. So we used bus to came back to Skopje at our expense. Our right are that they need to pay us all expenses that we made.They even didnt get the money back from the flight. I am very disappointed from the company and also the staff that no one pick ups the phone or replay our emails.

✅ Verified Review | Luton to Bucharest. I booked a flight using the club membership and when I went to buy the return flight from a different destination the site hadn't updated my membership. I booked it anyway for fear that the prices will go up (which they do on an hourly basis sometimes up at £100 difference). When I informed them about this straight away they claimed that it was my fault for not clicking the discounted price. I told them that it wasn't the first time i'd used the discount and that I'm well aware of the process and they informed me without screen shots they were powerless. I informed them that I didn't want the money back as I go on several breaks a year, money off my next flight (which would be around €20) would be fine. They still didn't budge. Every flight I've had with them there has been problems that they are unwilling to sort out. They are cheap for a reason. Pay a little bit more, it'll be cheaper in the long run. I actually start to miss Ryanair and Easyjet every time I fly with Wizz Air

✅ Verified Review | Barcelona to Katowice. As Wizz Air is the low-cost company I'm not expecting a lot. Most of my flight (the short ones under 3 hours) if it's possible are taken by that kind of airline. From all of the ones I know the seats of Wizz Air are the most uncomfortable, non adapted to human body. From 29 October, Wizz Air will change the politic about luggage, so space under the seat in fromt of you won´t be taken by your own luggage. Price of food is not so high, but quality is opposite. Sandwich for 5€ was mostly just bread, and you need to spend more money for a drink to swallow it. If there is any posibility to fly with other airlines just take it.

✅ Verified Review | Burgas to Budapest. I wasted over 5 hours because they failed to provide instructions in a language I could read. After canceling my flight, it's almost impossible to get a response from them in order to obtain the compensation I am entitled to. At the airport, the flight seemed to be delayed somewhat. At 9:45 am I got a message saying the flight had been canceled and I could rebook another one, with no further information. I tried to get information online but the WiFi had crashed under the increasing amount of people in the airport. After waiting in line at the information desk they told me they had no information at the time, but that the airport was closed and it wasn't due to the weather. When asking why the airport was closed, she simply replied: "I can't tell you", hinting that she knew, but I wasn't supposed to. After waiting around around for half an hour or so, they finally announced that we were allowed to leave the airport. I asked what that entailed exactly considering they were saying the flight hadn't been officially canceled, and they said I had to sign in order to receive further information. I asked to read the letter first, but they declined. I signed and received a letter in Hungarian which nobody was able to translate for me. Next they put me on a bus and dropped me off at the departure again. I was told to get in line where I'd paid the exorbitant airport check-in fee of 35 EUR earlier. It was a huge line which was hardly budging. Due to the enormous amount of people, I spent 2.5 hours waiting in line. When I got to the front, the lady told me she had no information. When I asked if there was anyone from Wizz airlines to talk to, she said she didn't know, and I had to queue up at the information desk which had a line of similar length. I expressed my doubts that they would be able to help me there and wanted to record her telling me that I had to go to the information desk so that they wouldn't send me right back. After standing in line for 30 minutes, I was told I had to go back to the place I just came from. The other lady came over and they argued a bit in Bulgarian, without directing attention to me at any time, or explaining anything.

✅ Verified Review | Tel Aviv to Bucharest. Not really low cost! Bad service turned it into a very expensive (and frustrating) experience for me and my family! I traveled with my wife and two children to Romania, and we were denied boarding at the gate of the flight back from Bucharest to Israel, because of overbooking. No matter how much we argued and insisted, we were refused. I must emphasized that at any stage there was no call for volunteers to give up boarding, as the EU regulation require in case of overbooked flights, before performing involuntary denial of boarding. The staff member at the gate told us that they are missing one seat, so 3 of us can travel. We explained that we cannot split. Only after we got back to the ticket office at the departure flights counters we were told that we are entitled only for a single denied boarding, as the 3 others had seats and chose not to fly. We had to buy new flight tickets for the next day in a different airline, as Wizz Air had no seats available in the following days. These one way tickets cost us more than the entire round trip with Wizz Air (although it was with another low cost airline). We had to pay for hotel another night, meals, transportation etc. I submitted a complaint and sent copies of all required documents and receipts. It took more than a month for Wizz Air customer service to respond, and their feedback is that they are willing to compensate me for denied boarding of only a single passenger. They provided very limited compensation for the other passengers. The overall compensation Wizz Air agreed for is €984, while my overall expenses caused by this denial of boarding was €2,426. Seriously, Wizz? We know that airlines overbook the flights, but compensate properly your customers when they are harmed by it! At least reimburse the actual extra expenses caused, I am not even talking about compensation for the frustration and trouble. Follow the regulations and ask for volunteers before you perform involuntary denial of boarding! Don’t split up families! If you deny boarding from a member of a family under a single reservation, compensate the entire family! None of us wanted to stay there. The youngest kid was crying, we all wanted to get home already, we had good reason that we explained that prevented us from splitting. Beware of Wizz Air. It may be low cost if you’re lucky, but it can become a very expensive experience if you’re not!

✅ Verified Review | Luton to Riga. Good flight, on time, friendly and attentive crew and good leg room. The aircraft are reasonably modern and clean. The website is not the most user friendly I've ever used but the airline is good for a LCC. Would definitely use them again.

✅ Verified Review | Luton to Tel Aviv. Feels like a real fraud. No less. Do not fall for this airline's "low" prices. They charge passengers with cabin luggage that will easily fit into all other low cost airline's allowances. Our same bags have been used without any problem on easyJet, UP, air Berlin, Monarch and others. However this company's staff are queuing all passengers to check bags to minatur cases, so much smaller than any other cheap airline fit cases. They take payments of 40 Pounds per bag so we had to add 80£ to our expensses and they leave you no option not to do so. You feel like they are easily and deliberately taking advantage of your former experience with other airlines and simply change the rulles to grab money from you.