Wizz Air

✅ Trip Verified | Frankfurt to Kiev. I paid for check-in in the Frankfurt airport 35 EUR per person. Also, we bought priority boarding, which did not exist. Also, we paid for the cabin bags, but there are no places to leave them. We kept them front of our chair. It was really uncomfortable. Also, they drove us by bus to the plane for 15 minutes. Never buy priority boarding via Wizz Air. Try to not to fly by this airline even if the flight ticket is cheaper. You will pay more on boarding.

Not Verified | Billund to Iași. Had to pay about 25 eur extra for cabin bag. Cabin bag allowed only with priority check in, but the information are somehow hidden between all the offers pushed through the online operation of buying and checking in. It is important to read well all the information on the website!

Not Verified | Terrible airline. Do not fly with Wizz Air. Having paid for checking in my luggage, it looked like it fitted in the bag sizes so I decided to take the bag on the plane, only to find out there are 2 different bag sizers. Ended up paying twice. Fly with BA from Heathrow to Sofia instead!

✅ Trip Verified | I have also encountered problems with Wizz Air. Their customer service helpline, because of their complicated website I rang the customer service number and was charged £8.71 for a 4 min call, and still no help! Was charged an extra €25 for my cabin bag, that bag has been all over the world and never been charged before! On checking in for return flights, the app would not let me book seats together with my wife. But surprise surprise, after I had pressed the random seats option, I was offered the option to change seats, at a cost of €37 each! What a rip off, steer clear of Wizz Air.

Not Verified | Luton to Tromsø. Do not fly with this airline - customer care is non existent. While they will fulfil their legal obligations, they have no concern towards their passengers. We were unnecessarily delayed 31 hours, leading to many people cancelling their entire trip. Following an aborted landing due to bad weather (understandable if due to safety reasons, although other flights managed to land 30 mins before and afterwards), we were redirected to Stavanger in south Norway, two thirds of the way back to our starting point. There were many airports on the way that we could have stopped at instead (Trondheim, Narvik, Alesund, Bergen, Oslo, the list goes on) so we knew there was something not right going on, and were given minimal updates throughout (for example, where Stavanger was). Two hours after landing there, we were told that we were being returned to Luton and there was no other option. There was no reason for this redirection all that way except that the airline knew they needed the plane in the morning for other flights, and lied to the passengers about the reason. They could have put us up in Oslo/Trondheim/Alesund/Bergen etc and returned to Tromso early the next morning - surely that is easier and cheaper for them in fuel costs than having to take an entire plane back to London and then put on an entirely new flight the next day?

✅ Trip Verified | Birmingham to Warsaw. Wizzair customer services are terrible. It would be better if customer services didn’t exist at all. The company would save lots of money on useless call centres, their employees, trainings. That’s how they deal with my query: ”We are sorry to inform you that we do not provide support in the Polish language. Because we want to help you with your request, we kindly ask you to address another claim in one of these languages: Bulgarian, English, German, Serbian, Polish, Russian, Ukrainian, Italian, or Catalan.” Despite many emails and phone calls in English language, 6 months later I still haven’t received any answer to my claim. All I heard was: “I’ll escalate Your case to adequate department and they will contact You”. Last person I spoke to contradicted herself when I asked to confirm the date they would contact me further and in the end she hang up on me. Will I fly with Wizzair again? Yes, they are cheap. Will I use any of their additional services?

✅ Trip Verified | Larnaca to Luton. Absolutely stay away from this airline, never brings your hold luggage along with the flight. Came from Cyprus yesterday and my 5 luggage are still in Cyprus, they dont even know when they can bring it, same happened to my cousin two weeks ago as well, ridiculous management.

✅ Trip Verified | Flew with Wizz Air from Gdansk to Reykjavík. Ok flight, but rude crew members, really small room for your feet (I’m 174cm but still felt really uncomfortable) To end this “fantastic” trip they left our luggage without letting us know about it because the airplane was too heavy. If you have an option of flying with any other company I would really really recommend it from the bottom of my heart.

✅ Trip Verified | Luton to Kutaisi. I purchased my tickets a few months ago. I paid additional money for the transfer bus. Unfortunately my return flights was cancelled and after a massive dispute with the airline staff they refunded my money for the return flight. They never refunded my money for the bus. It makes no sense why would I need the transfer bus if I have no flight. To add to my problems I tried checking in online 48 hours before my flights and was charged additional money for the seat. I was unable to proceed with the checkout unless I paid for the seat. I called their helpline to ask for the refund. I was told that I needed to submit an online claims form. In order to submit a claims form I need to register with Wizz air. Surprise surprise I cannot register with Wizz air to submit my claims form because their system will not recognise my email address which I have had for over 20 years. Please be mindful when you buy your tickets from this airline. Although tickets are cheap it will cost you lots more because of the additional charges.

✅ Trip Verified | Vilnius to Luton. We fly regularly and often with Wizz. On this occasion we had terrible experience. On flight from Vilnius, we checked in our extra luggage and proceeded to the gate. Once there Wizz staff told us we are not allowed to take our hand luggage on board as we haven't purchased priority. Which we knew, but hand luggage gets collected outside airplane. She was claiming that we had to leave it with our checked in luggage, which wasn't the case, as lady at check in desk asked us to proceed with hand luggage. Therefore we had to pay €25 per each hand luggage in order to board. Very dissapointed, as we fly a lot and perfectly know rules.