Wizz Air

✅ Trip Verified | Eindhoven to Varna. I have been travelling with Wizz Air for long time, and have experienced two cancelled flights already. In occasions like this, the airline does not provide the necessary service to support passengers reach the desired destination as soon as possible. In principle, if a flight has been cancelled, the airline should provide the same flight to passenger at the soonest possibility. But this is not the case with Wizz Air! My flight was cancelled and each passenger had to rebook him/herself the flight for another, already existing one, for which there are any free seats left. This means, some passengers may get to the desired destination in a couple of days, which is ridiculous! Also, for the time until the new flight, the passengers are not offered a full compensation for the accommodation expenses that occurred. In case WIZZ AIR is unable to perform the cancelled flight due to their lack of spare machines and makes people look for which flight there are any free seats left (limitation of their aircraft and service), they should take over all days the passengers are forced to book a hotel for! In my situation particularly: I had to rebook my flight for in 3 day, for a different country, paid two more nights at a hotel, and after this has happened for a second time, I am extremely disappointed with their service!!

✅ Trip Verified | Luton to Larnaca. Everything started the wrong way, having us waiting for endless time in the queue 4-5 destinations all together it was a complete mess, miscommunication and unhappy staff, after waiting 30mins on the line I was told that I need to wait 20 more minutes, only to be told that I need to pay £33 because I haven't done my check-in online! I went to pay the fee and I found myself waiting another huge line to pay. My flight was in approximately 40mins and I was still waiting to pay the fine, then when I paid the fine, I went back to the same girl that she dealt with me before because she said to me "go and pay the fine and come back here again, no need for you to queue", only to be asked from another member of the staff to go back to the line and wait like everyone else! Horrible service. I arrived in Larnaca, only to realise after waiting for my bag for 45 mins that all the passenger's backs are left back to Luton! I don't have anything with me. No clothes no nothing, no pc charger no shoes no shirts no with the Christmas presents from my family!! Never flying Wizz Air again.

Not Verified | Birmingham to Bucharest. Horrible service at the check desk very impolite they still overcharged my family without any explanation. I bought my tickets from an agency for 3 persons, Wizz priority with seats and everything included. When we reached the airport the person at check in charged me and my family 100 euro extra without any explanation - he didn’t even ask me if I’m willing to pay or if I have money. On top of that the flight was delayed 1 hour and a half so I am really really disappointed in this airline. I don’t think I’ll ever fly with them again

✅ Trip Verified | Flew Wizz Air from Bucharest to Dubai. Worst company I have ever flown with! Cabin crew were extremely rude. Leg room is tiny, toilets were dirty. Their website and app doesn't work properly.

✅ Trip Verified | Prague to London with Wizz Air. Worst flight experience ever. Flight got delayed 7 hours. Never got any information, water or food. When I asked my flight delay compensation (EU law EC 261) they claimed that the delay was an extraordinary circumstance without giving any reason (= lie). I have then been lodging a complaint and finally won, but it took me so much time/energy. Just avoid flying with them it will be a lot easier!

✅ Trip Verified | Larnaca to Budapest. This is the first time I booked a flight with Wizzair due to its "low fares", as I was going fro a very short stay trip. We have been charged additional 35 euros per passenger, at the airport because we didn't check in online. When you book the ticket (and I have booked so many times flight tickets with different companies), there is not any message saying that the self check in online is mandatory. The way of wording for the online check in, is similar to the rest companies as usual saying that :the online check is available two or some days before the flight and if you like you can check in online by yourself to avoid the waiting time at the airport, but nowhere is clearly stating that you must check in by yourself. This is too obvious, that the company is just trying to find ways to earn additional money. It would be way better, to just increase your fares and include the implicit services within the fare. This is the most ridiculous charge I have ever paid to an air company. Other than that, we have been advised that our cabin luggage couldn't been carried onboard the plane to the normal cabin storage place, because we didn't book our ticket with priority boarding and there should be an extra charge if we wanted to take our luggage with us. We have added two 10kg cabin bags along with our tickets, but we couldn't carry them with us because we didn't have priority boarding! Seriously? These unjustifiable charges, in total cost us EUR 94.00 additional to our tickets. Unacceptable.

Not Verified | Baggage was lost and we did all in our part in reporting and contacting the airline. While my bag was lost I had to replace all the clothes and that caused an inconvenience as it affected the holiday budget. When the bag was located after 3 months we were told that the bag can be collected from Skopje Airport, Pristina Airport or Luton Airport and no way for it to be delivered to my address, so again i had to pay someone to go to Pristina airport and collect it since it was the cheapest option. Just after it was found i received a response to my original complaint saying that the bad is found and we consider this matter settled. Absolutely dreadful, if i could give 0 stars I would.

✅ Trip Verified | We travelled back from Lisbon to Luton on Saturday, we paid for 10kg carry on luggage but once we were boarding the staff started pull passenger's out of line and telling them they have to pay more - their luggage was no bigger then another passenger's and the staff were very rude and aggressive. This is the second time I have been witness to this robbery to vulnerable people who are desperate to get home.

✅ Trip Verified | Luton to Katowice. This airline is the worst one and i never will travel again with them. I chose the online check-in however I tried to do it multiple time in the day before and more than 3 hours before and the app told that wasn't available the check In online and i could have that done at the airport free. In the airport they told me that was a system failure but I could send the receipt and the message showed in the system and they would be happy to refund the money. I contacted the costumer service and they were really unpolite and arrogant. They said that they couldn't refund and next time to try another browser or turn it off and on my phone. The email that I received from them they are all very judgmental. I never had a situation like that and definitely never will travel with them again. My flight was 40£ and in the end was 94£.

✅ Trip Verified | Brussels Charleroi to Bucharest. Extremely disappointed for a simple reason: I chose online checkin but had no reminder in the pre flight or confirmation email that failing to check in online 3h before departure who lead to a charge of 35 euro at the airport. As a company you have a duty to serve your customers, and to send a reminder a few days before the flight to remind customers to check in online would have been a good idea. I am very upset to have had to pay extra just for checking in, which takes 5 minutes at home, but costs 35 euros at the airport. The price is ridiculously high, unjustifiable for the service, and your failure to remind customers of this extra cost shows poor judgement or greed.