Wizz Air

Not Verified | I bought my flight Bordeaux - Naples, Naples-sofia 2 months ago. The second flight of my trip is with Wizzair who change the hour of my flight 2 weeks before the trip, which i can accept cause i had time to organise myself. But to change the hour of the flight 2 more times on the day of the trip is a joke. Doesn't matter if it's economy class airline company. Not good at all.

✅ Trip Verified | I did not end up flying, because the company changed the schedule of my flights 5 times. I had paid the highest fare to be able to change and cancel my flights for free. In the end, although it was the company's fault - after so many schedule changes - the refund was ~$150 lower than the price I originally paid. The reason is that they refund the amount that they arbitrarily think the ticket is worth at the time of the cancellation, and not the fare that was paid! That means I'm lucky they didn't think the ticket was worth $1. Definitely staying away from this airline.

✅ Trip Verified | I have never experienced a worse service. Our more expensive flight was rebooked from 10pm to 10am, service lines to complain or change it were impossible to find. We tried to check-in online but their own website didn’t work and the login failed. At the airport they charged us additional 80 Euro for the check-in there, even though their own system failed to provide the service. When we asked for a number to complain to, all the staff replied that they are not from the airline and they have no idea whom to contact. Never again.

✅ Trip Verified | This was my worst flight experience so far. I was charged 40 euros for check in at the airport. Online check ins were unavailable every time I tried to online check in. Obviously there were a lot more people around me having the same issue. If you ask me that's unacceptable. 1 hour and 30 minute delay of the flight. The plane in bad condition. Old. Staff were nice. I am not going to consider flying with Wizz again, nor recommend it.

✅ Trip Verified | The flight was cancelled. It seems that the airlines are trying to solve their cash flow problems by allowing you to book the flight and then cancelling it. The refund options are not easy to use. At website I was able to refund the price of the ticket only to my Wizz account credits. I had to call the customer service in order to convert that credit into money. I was promised that money will be refunded to my bank account within 10 days. Let's see.

✅ Trip Verified | I would like to make a formal complaint about the crew on the Wizz Air morning flight from Luton to Cluj from the 11th of June, regarding their lack of action towards enforcing Covid safety rules and regulations. Many of the passengers on the flight were either not wearing masks at all, or wearing them in such a way that it was neither covering their mouth nor their nose. I initially kindly asked some of the infringing passengers to properly wear the mask, to which they first ignored me and then they started making insulting comments towards me in Romanian (I speak the language so I understood what they said). When I raised this issue with members of the crew, they shrugged me off and told me that there is nothing they can do about it and that I should sort this issue. I do not believe that it is the job of passengers to enforce basic covid safety rules, and I also believe that the airline has a duty of care towards all its passengers. The incident made me feel very uncomfortable and unsafe during the entire duration of the flight. Moreover, I noticed that during the entire duration of the flight, no member of the flight crew took any measure or said anything towards other rule infringing passengers, not even when passengers without masks were passing by them on the corridor. I find this to be unacceptable, for a member of the flight crew to pass multiple infringing passengers on the corridor and not do even as much as ask them to follow international guidelines and regulations regarding safety during the Covid Pandemic. I am very disappointed in this and will think twice from now on about flying or recommending WizzAir to others.

✅ Trip Verified | Used Wizzair pre pandemic happily and successfully. I used to like them and used often for flights to many countries. But alas, the airline has changed! Now it feels that they are solving their cash flow problems by allowing new booking only to cancel them later, often “at the last minute” (a few hours before the flight). My flights to Moscow in June 2021 were cancelled twice, second time I was already in a hotel near the airport as the flight was very early morning, so had to come in the ending. So I lost money on transport, COVID test and hotel. My friends flight to St Petersburg was also cancelled, she opted for a refund which is promised in 30 days… Good luck with that. When they cancel the flight, they offer refund or re-book, but refund only for “new” money, not if your used credit accumulated with them during pandemic for the past cancelled flights… so I had to re-book. And since then my booking was cancelled or amended three more times within 2 days. Dates get pushed further and further away from originally booked flights, like a month and a half later. I checked availability on site prior rebooking and noticed that tickets price is 3-4 times higher than mine… so my guess is that my booking is being bumped off as they sell tickets for much higher price! Or may be they don’t intend to fly at all, just collect new payments anyway to save themselves…. In addition some add-on services are NOT refundable as it turned out, specifically “provided by partners”. Once after cancellation and request to add credit to the account I discovered that around £18 “disappeared” without explanation. I’m not sure what “service” was deducted. I only had “priority” added, I wouldn’t have thought it was a partner service. Either way the whole practice is a disgrace resulting in very disappointing.

Not Verified | We use to travel Wizz Air regularly. Price are not to bad depending on period of year. But our last experience is below standards. I have spoken to 3 different costumer services operator trying to get some information. Staff are not trained, they are not able to answer your enquiries. One of them start to read from some T/C book but able to explain it. Shockingly they are rude too. Told me to come to Airport and they will decide there if my son can fly or no. They said they were unable to send confirmation for this conversation, they don't respond email as they policy. Train your team, create easier way to communicate with your costumers. Cr

Not Verified | Wizz Air is the worst airline. We have had our flights changed 4 times prior to our trip. After our trip, they changed our flight again and left us stranded in the airport for another 4 days. Do not use this company.

✅ Trip Verified | I bought the flight ticket for Christmas with protection of Wizz Flex but had to cancel it due to Covid. Wizz Flex allowed me to have a full refund but we started to be in lockdown so I did not even think to fly or even book a flight anywhere. I felt unsafe to fly. Recently I check my Wizz Air account and realized that my funds are expected and they actually expired today so I contacted Wizz Air thinking that due to Covid they will give me my money back and I will have longer time to buy a ticket as we are in UK lockdown but it did not happened so I lost money and I was late a few hours maybe. I think it's extremely unfair. How someone can use money and buy a ticket if flying is actually not safe during Covid?