Wizz Air

✅ Trip Verified | I am very unsatisfied with this airline. I just have a flight from Basel to Tirana and all you can see inside the plane is pollution and no clean service. I also asked the steward at she said to me that we didn't have time to clean. I am very unhappy, you will find the photos attached.

✅ Trip Verified | I booked for Wizz Air. The aircraft is from Getjet Airlines and we are not allowed to put our bags in the upper space. They forced me to put my bag under the seat in front of me. Just because I did not have a priority booking ticket. Couldn’t do anything about it as the flight was operated by another company (Getjet). The staff was really rude and acted with the people without a priority booking as they were homeless people. Last time to fly with this company!

Not Verified | The worst airline in the whole world. Last week I was booked on a flight, we arrived at the airport three plus hours before the flight that was to take place at 6am. Four thirty the check in personnel showed up and started nitpicking everyone over two hundred grams overweight on luggage and other such things. After a mad rush to the gate we and about one hundred other travelers out of about one hundred and eighty plus passengers were told that we are too late! Families with crying children! Most of the plane missed the flight on no fault of their own. The airline takes no responsibility at all for their passengers and left everyone stranded there.

✅ Trip Verified | Wizz air is not serious. This is the first time I fly with them from Basel to Budapest round trip. Basel-Budapest was delayed twice a few hours before departure, first for 1 hour and then for 40 minutes. Bad customer experience. For Budapest - Basel the flight got delayed 30 minutes. Seems like delaying flights is a usual event with Wizz air. Will make sure I never fly with them again.

✅ Trip Verified | Wizz Air changed both my destination and return trip a couple of weeks before my flight and I could not change my vacation plans. I arrived very late and had to pay a night in an hotel before renting a car the next day. They sent me on a return flight incredibly early in the morning. Never again Wizz Air for me.

✅ Trip Verified | I would not recommend Wizz Air, if you have any other possibility take an other airline!!! There is no service at all. You have to pay even for your cabin baggage. When i tried to do online check in unfortunately the web side was showing an error and i had to pay extra on the airport, because they checked me in there. At the end i payed more for a charter flight then to a normal airline.

✅ Trip Verified | I had a direct flight from Vienna to Podgorica, with two checked bags, for which I paid extra $$. I got to Podgorica, and waited an hour for my bags to appear, just to find out that they had not arrived. The woman at the lost bags desk was incredibly rude and dismissive, showing no concern for the fact that my bags had not arrived from Vienna. I learned only that my bags were still at the Vienna airport, that is, that WizzAir had forgotten/neglected to bring them on board, and after leaving my information at the desk, I was told to call back the following day. I was also told that because I would be staying in Albania, the airline is unable to deliver my bags to me, and I would hve to make another trip to the airport in Podgorica once they arrive. I have essential medications, all of my clothes, and various necessities for travel and daily life. Upon calling back the next day, I was informed once again by a cold, unconcerned service agent that my bags would not arrive until Saturday (5 days post-flight), at an unknown time. I will not be flying Wizz Air again and do not recommend it to anyone.

✅ Trip Verified | Wizz Air made me miss my flight. I bought a ticket from Luton to Gibraltar for July 5th 2021. When I arrived at the check-in, their staff told me that I needed a COVID test before arrival in Gibraltar. I questioned this as I understood that testing was only required on arrival. She said that those were her instructions and suggested that the rules may have been changed in the past day or two. She was wrong and I was right. But the consequence was a missed flight and the cost of a train fare to a different airport, new ticket, overnight stay in an hotel and half a day of missed work. Wizz Air have declined to give me either compensation or a refund.

✅ Trip Verified | The worst airline I have used in my life, I travelled to 16 countries before with different airlines and I haven’t seen airline service like this. My flight got cancelled 9 hours before the departure and they just sent a message saying your flight is cancelled and no reason given. I was traveling by train from a different city to take the flight. When I arrived to the airport they said we will change it to Berlin instead of Hamburg and it will be at 13.10 instead of my actual flight which was at 6.30 in the morning so I have to spend 9 hours on the road because it was a night flight, no hotel accepts us to book even for one night as it was late. The airline said they will compensate us, whenever I called the call centre they said we can’t guarantee that. 1) I wasted my time. 2) Lost €200 transportation to go from Berlin to Hamburg. 3) The airline haven’t offered anywhere to stay. 4. Airport said Wizz members were 100% guaranteed to get a refund but call centre said they can’t guarantee that. 5) Call centre have been so rude. Will never will book with this airline again.

✅ Trip Verified | On 17.07.2021 I was supposed to fly to Malta from Warsaw Chopin airport together with my minor son. This was a return flight for us as my son has Maltese citizenship and I have permanent residence is Malta. As per Malta Covid 19 travel guidelines for minors aged 5-12 to take a PCR test 72 hours before travel date I had my son take a PCR test on 14.07.2021 with a negative result. As I approached the Wizz Air desk to check in my luggage ground crew decided not to accept his test because according to them the test expired because it was taken too early in the morning on 14.07. I pleaded with them that Maltese PCR test does not even include a time because only the date is relevant to them. They arm wrestled me, under threat of denying my son check in and boarding, to have my son take another PCR test at the airport which cost 800 PLN (around 200 Eur). This is over and above the 330 PLN I already spent on the first PCR test. When I arrived in Malta I presented to the ground crew checking the Covid 19 documents the PCR test disputed by the Wizz Air ground crew in Warsaw. It was accepted without question. I pointed out to the officer the timing difference but he dismissed it as immaterial. Their unnecessary overzealousness caused me an additional unnecessary expense of PLN 800.