Wizz Air

✅ Verified Review | Kyev to Bratislava. My complaint is Wizz Air cancelled 8 bookings of mine, concerning 4 people. Although I received credit bills, they did not reimburse me so far (3-4 weeks) I paid for one new booking (in stead of the old booking) I called four times, for hours They asked me four times if I wanted my money back, I said yes but received nothing I want to disrupt my business with Wiizair, three bookings, but they are not reachable by phone. And their app does not work for formal complaints! I want to cancel my next flight from Prg - CIA on 16 march because of their gross incompetence

✅ Verified Review | Flew from Dubai to Bucharest. I had to book with Wizz Air as it was an emergency and we had to book with 2 days prior departure. I fail to understand why would anyone plan ahead and book with this airline on a route that is 5h+. No legroom, no recline, price it's extremly high, bad customer service (for some unknown reason all the flight attendants thought that everyone speaks Romanian, comes from vacation and will pay with EUR or RON, when the foreign currency used in UAE is USD). I had made a purchase of 12EUR and my card was declined for an unknown reason, being of course asked by the crew if I have a Romanian card. The flight takes off in the evening and even though is a night flight the lights were on through out the flight (imagine putting a 2yr old to sleep). It was the first time when I booked a ticket with this airline, maybe it is OK to fly in such conditions on short flights, but for a 5h flight, recommend to avoid it. Better off on this route with FlyDubai (better rates, better service, and closer to the city)

✅ Verified Review | A good experience flying with Wizz Air from Timisoara to Luton. I had paid the few pounds extra for priority boarding, as this permitted a larger carry on bag (as I was travelling hand luggage only) and a small carry on bag. The flight departed and arrived on time. As a 6ft3 male, I had sufficient legroom for this short flight. The seat was comfortable enough for the duration of the flight. I did not interact with cabin staff so can't pass comment. Naturally, there was no IFE. This flight was much better than my outbound Luton -> Ohrid. On this flight, I physically could not squeeze into my seat as the legroom was so tight. I moved into an empty exit row seat after take off, but was awoken by cabin crew demanding €20 to sit there. Despite the mixed experiences, I would fly Wizz Air again. It is very much a no frills airline, so set expectations accordingly. However, it offered excellent value as well as safe and timely transportation to my destination. I would recommend the airline for this reason.

✅ Verified Review | Groningen to Gdansk. Worst flight ever. Said you could check in online, through the app it said you were checked-in, but when you arrived they now said you were not checked in and had to pay an extra 35 on a flight of 40 euros. Customer service does not respond, will never fly with them again. Oh, and the bag are smaller than with Ryanair so your special on board luggage cases will be useless. Wizz Air is the worst.

✅ Verified Review | Brussels Charleroi to Sofia. Same issue as other passengers: Wizz Air has defined cabin size luggage below other airlines. We had to pay €40 per bag whereas booking them online was €14 p.u. Staff at the desk was extremely rude. Probably because they face this issue with angry customers on each flight. I sent a complain to their website but I expect no answer. Will never fly them again.

✅ Verified Review | Luton to Moscow via Vilnius. I would strongly recommend avoiding this airline, I booked a journey with them as I just had a cabin bag and my briefcase and the cheap was the cheapest. In the end because they have an unrealistic perception on a "cabin Bag" un-parallel to any other airline. I ended up paying in total over £60 extra making it the most expensive choice I could have made. Whilst waiting to organise my boarding pass, Wizz air staff were actively searching and dragging people out of the queue to make they could be dealt with separately to stop disruption when they get to the front and get the nasty shock of what they would like to additionally charge. This is an obvious sign that the company operates differently to any other airline and actively know that people have no choice but to pay more or leave their bags. Disgusting. Fortunately the website I went through to book with Wizz Air shared my opinion and were happy to refund the additional money I ha to pay.

✅ Verified Review | Bristol to Katowice. The baggage policy is different to EasyJet and other airlines I fly with, however when booking your flight the information is visible and you just have to make sure you have the baggage you need. You can add bags on online after the initial booking too. The free baggage is just a small bag and if you need a normal cabin suitcase / larger bag (think easyjet carry on) it is £9. Annoying, but when the flight is cheap this is hardly a deal breaker. Check in online and boarding etc was normal. No staff were rude to me, I slept during my flight so cannot comment on the food options etc. I organised a bus with Wizzair from Katowice to Krakow that was well organised, cheap and easy to find.

✅ Verified Review | Luton to Budapest. Absolute joke of an airline. Staff at the boarding gate were rude. When booking our flights online through the website it wasn't clear to me that the free hand luggage was the size of a small handbag (42x32x25cm). You could pay an additional £9 for a large cabin bag. Myself and 14 other passengers were made to pay £40 a case at the gate before boarding. Between myself and my partner this is double the price for our flights both ways. How can they justify this? We were pushed to one side while they tried to take our payments, constantly being told we were in the way (they told us to stand here). Will never fly with them again.

✅ Verified Review | Budapest to Tel Aviv. Worst customer service, no replies to emails. Waited on the phone forever then got hung up on. Boked the flight with one large cabin bag I then added another and paid with my credit card, when I tried to print a boarding pass the site would not let me claiming I still owed the 6400 HUF - I tried with another card but to no avail. Then I received an email stating that if I didn't pay they could cancel my flight and that I should pay on wizzair.com. So I emailed for help and on the 15th they emailed me an invoice showing that I had paid. I then emailed back that the site would still not print me a boarding pass and I don't want to pay a airport check in fee. I received no reply. When I got to the airport, although I had showed all my correspondence, they charged me for a large cabin bag and for two boarding passes 140$. This is unacceptable.

✅ Verified Review | Flew Luton to Budapest with Wizz Air. Horrendous exploitation of baggage charge. Size allowance for cabin bags is significantly smaller than any other, even budget airlines. This is mentioned in very small print if you look for it on your boarding information and mentioned in the airport 10 minutes before you are supposed to board. You will be presented with a cage to fit your bag in before boarding and must try to fit it in or you will have to pay £40. It is £12 if you do it online but of course it is too late to do this once you are boarding. If you insist on using this airline be sure to pay online for your cabin bag before, you will have to pay as you can't fit a trips worth of clothes in what is allowed. Personally I will not fly with them again and will advise anyone else not to.