Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1434 reviews
3/10
3 star Skytrax Rating
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4/10

"flight delayed by 5 hours"

(United Kingdom)

Luton to Burgas return. Flight out went well and could not complain, however the return flight was delayed by 5 hours and none of the Wizz Air staff kept us informed. They did give us a piece of paper about claiming compensation and tried to give us a sandwich instead of a meal ticket. So as soon as I got home I went and filled in the complaint form about the delay and got the standard reply that is has been logged. I know they are meant to reply within 30 days, but I dont think anyone has told them. So I called after 30 days and was told they are very busy and to give them an extra 2 weeks. Still nothing from them so back to the phone I went, i tried to again to get some kind of result but the guy on the phone would not help, no email address, I asked to speak to a manager or supervisor but he just said no. Wizz Air is a joke if you want to complain so I have just raised another complaint complaining about the complaint system. I will update on how and if I get any kind of reply.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBOJ to LTN
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no human staff to assist"

(United Kingdom)

Verified Review | Flying out of Wizz Air HQ airport you'd expect things to be well set up right? Wrong. This is one step up from a field with a biplane in it. The 'gate' is a tin shed with 3 X different destinations through a turnstile. There are no human staff to assist the the hundreds of passengers who have no way of knowing if the tin shed is gate 2, gate 3, gate 4, or gate 5 or if the queue they are in is going to London, Buchan, established Dublin or Mars. Never again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBUS to LTN
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"ripping off on petty extras"

(Lithuania)

Verified Review | Luton to Kaunas. Never mind that the flights are during ridiculous hours, the flight cost is not so cheap once you take into account all of the additional costs incurred. Online it costs about 15£ to check in larger cabin baggage (keep in mind you can have large or small cabin baggage - unfortunately I missed the small writing), but at the gate they charge a whopping 35£. When I inquired whether it was both ways, I was dismissed rudely. I don't mind paying extra for the tickets, but stop ripping off on petty extras. Unfortunately no decent airlines fly to my default destination.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLTN to KUN
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"enjoy to be ripped off"

(United States)

Verified Review | Fly this airline if you enjoy to be ripped off. We flew from Budapest to Tel Aviv on October 16th. I did online checkin prior to arriving at the airport only to have them tell us that they cannot find our boarding passes in their system so they charged us an additional 40 euros each (we were five passengers). I also purchased baggage allowance online with an extra "large cabin bag" for my guitar (which is usually free on most airlines I fly with) - at checkin they claimed my guitar was too long and didn't fit the criteria of a large cabin bag so they charged me for an additional full size luggage 60 euroes with out giving me a refund for the "large cabin bag" I purchased online in advance. Very rude check-in and team manager. Flight itself was fine except for very tight leg space.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBUD to TLV
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"never fly with them again"

(United Kingdom)

Sofia to Luton. Did not have a boarding card printed out, only the booking. My partner and I were charged Euros 35 each for not providing one. I find this charge unreasonable. I have no comments regarding the seats of the flights - we ordered a coffee etc and opted to pay in sterling. They accepted but declined to accept coins. We therefore offered a £10 note and were given change in sterling coins - how crazy is that. Its a cheap airline - on the make for everything - I will never fly with them again. If you add up the inconvenience of landing at Terminal 1 in Sofia and the hassle of Luton Airport (what a joke that is). British Airways out of Heathrow looks more attractive each time.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSOF to LTN
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"flights very good value for money"

(United Kingdom)

Verified Review | I was really pleased with the return flight from Luton to Ljubljana. Check-in had no queue probably because they charge for airport check-in. I had to do a visa check which only took a minute. They were quite strict on carry-on bags and I did see someone charged for taking a bigger cabin bag than the free small sized carry-on allowed at the gate. Boarding completed before the ed departure time and we were on the way very soon after that. I was surprised by how punctual it was compared to other short-haul flights I took departing from Luton. The cabin was really new and clean. Seat pitch average, I liked their tray table, which was a unique design. It was slightly higher than the tray tables on other airlines, so I was able to put my arms on it and took a 40 minutes nap comfortably during the flight. I didn't purchase anything on board, however the price was very competent compared to other budget airlines, especially the price of alcohol. Return flight was slightly delayed due to the late arrival of the aircraft but it was not really bad. All in all, obey the rules and Wizz flights are very good value for money when travelling to central/eastern Europe.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLTN to LJU
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"cabin crew polite and professional"

(United Kingdom)

My first time with Wizz Air flying from Budapest to Milan–Malpensa and I have no complaints. Flight was punctual, cabin crew polite and professional. Seat was comfortable (paid for extra legroom). Boarding at Budapest was not exactly a pleasant experience, 200m walk from the terminal to an industrial shed for processing then onto the plane. Wizz Air is a budget airline and is strict on baggage rules and printing your own boarding pass etc. But the website is clear on all this and if you play by the rules you should have no problem.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBUD to MXP
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"very pleased with the cabin service"

(United Kingdom)

Verified Review | Kaunas to Luton with Wizz Air. Very pleased with the flight and cabin crew service. The 3 staff were professional, organised and made me feel very comfortable, especially when I wasn't feeling well. The plane was tidy and also the seats are comfortable. Made my flying experience much better and even though I'm not entirely comfortable with flying, I am looking forward to my next flight with more confidence.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKUN to LTN
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"never fly this airline again"

(United States)

Budapest to Alicante. I purchased 3 airfares that included advance seat selection, including the front rows. I had selected row 7 for all 3 of us. However, upon checkin we noticed that 2 of us were bumped to row 23 instead (my toddler and I), leaving my husband in row 7. Because this airline charges fees for everything, I think it's appropriate for me to demand some kind of a refund for the advance seat selection as that service was not provided to us in the end. I've sent several complaints to them the last 2 weeks and they are not wanting to handle this. I will never fly this airline again and I'm considering fighting the charges with the credit card company for services not received.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBUD to ALC
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the staff was so rude"

(India)

Stockholm to Budapest. Wizz Air is the worst airline I have travelled with. I did not see it mentioned on the ticket that if I do not check in online I will be charged a fee for checking in on the airport. And a fee of >300 SEK at that? Plus the baggage allowance is smaller compared to other airlines. So again we had to pay >300 SEK per bag. All of this cost us more than the actual ticket fare. And the staff was so rude, they simply asked us to either pay up or not board. Please do not call yourself a low cost airline when in fact you only exist to extract money from passengers caught unaware.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteARN to BUD
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no