WestJet Airlines

✅ Trip Verified | Toronto to Gatwick. Employees were friendly but, overall the flight lacked in value. I booked through a 3rd party where I wasn't informed of all the extra charges WestJet likes to tack on. I fly to Europe at least every other year and made the mistake of assuming this would be like other flights I've booked to Europe. At check in I found out I have to pay $25 to check in my luggage. So I did and then I asked the WestJet employee who helped me with my boarding pass if this still includes a meal on the aircraft since I had to pay for my luggage. The gentleman said yes your meal on the plane is included. On the flight I was asked if I would like to purchase a meal and I told the flight attendant I was informed the meal is included. The attendant stressed that WestJet never includes meals and they can either be pre-purchased or purchased now. This was really annoying because if I had known, why would I pay for airplane food when I could have eaten a meal at the restaurant at my gate?! On the flight back I did end up purchasing a meal and I must say for 9.95 a small bowl of Mac and cheese, it should at least have some cheese - very disappointing even for airplane food! However, the attendant was nice enough to come back after an hour and gave me the meal I originally asked for but was thought to be sold out. The coconut basil chicken was tasty and tender and I'm glad she came back to let me know there was a mistake. Overall with the customer service and trying to scour the customer for every little thing, I would rather book with a proper airline and not have to worry about these things.

✅ Trip Verified | Just had a great flight from Nanaimo to Calgary with WestJet Airlines. Our flight attendant was fantastic, polite and funny. Now we are in Calgary with a 4 hour layover. There’s a flight leaving soon that’s not full and they won’t put us on it. Well they will for $200. That’s ridiculous. They should just keep people moving whenever possible. I just don’t see the logic in this. Hope there’s no delays later on today.

✅ Trip Verified | Boston to Toronto. Flight scheduled for 6.20pm and they announced at 5.30pm that t would be delayed for 2 hours then the 2 hours became 3. I was coming after a 13.5 hr flight from Dubai to Boston, connection time supposedly 4 hours, all in one ticket. WestJet refused to give accomodations and kept people in the gate most of the day without any in-advance notices. Terrible experience, absolutely terrible and unreliable and unprofessional. Very disappointed in the service and lack of care toward its passengers. Second time trial with West Jet, first was from Orlando to Toronto in July 2017 and the flight was delayed 6 hours, and there were zero accomodations.

✅ Trip Verified | St. John’s to Montreal in August 2018. Awful experience. Me and my boyfriend had rewards points we wanted to redeem for a flight to Montreal which was ok and the first time we called the customer service was good. The second time we called, when we actually intended to use the rewards points and book a flight, we got someone awful trying to convince us a flight from St. John’s to Montreal for $900 was a great deal. I decided to wait a few days for the price to drop (which it did by 300$), but my boyfriend had already booked those crazy expensive flights on my card. I asked for that to be voided immediately and the woman said she voided them and to check my banking. I checked and the flights were still on my statement and her response was “oh, umm, it should go away in 3-5 business days”. This is where I should’ve gotten her name because I would’ve had her fired by now. It has been 6 business days, 3 phone calls to westjet, and no progress in getting my money back. 540$ is missing from my bank account until they sort out. Never booking through them again.

✅ Trip Verified | My family and I flew to Las Vegas from Toronto April 30 to May 4. We read the conditions on the westjet site and paid the fees to check in our baggage. We saw ample people with the same size luggage etc.. being used as a carry-on. While at the gates waiting to board, the staff announced that they will be taking in baggage to check in free of charge. I wrote westjet to see if they can provide me with further customer service, but since they already have my money and I do not need to fly with them of course they did nothing but say ( I am quoting this directly from a response WestJet wrote) "We only offer to check bags at the gate in the event that the storage space of the aircraft cabin is expected to fill up. At this point WestJet has no choice but to put the excess luggage in the cargo holds. We understand how it may seem unfair to pay for a checked bag while others do not, but it is outside of our guest’s control when the storage space in the aircraft cabin fills up. This is why we believe it is fairer to ask a volunteer to check in their carry-on items free of charge than, to force an unexpected fee they did not budget for. " Then another response from "With all that being said, we are consistently monitoring this matter and looking to make changes to our airport processes. We continually monitor our guests' feedback in order to constantly improve our product and service, using text and voice analytics to watch for trends or opportunities. Thank you for sharing your thoughts with us. As checking a carry-on is different from checking a checked luggage, we will have to respectfully decline any request for a refund." Basically a young couple with a child travelling, also on a budget get's the worst service ever.

✅ Trip Verified | Montréal to Boston. The flight westjet 3652 was delayed 4 hours because the crew flight time was expired. That caused everybody on that flight to miss their connection in Boston. Small low cost airline don't plan for additional flight crew on backup. That's a liability for the customer. Don't bet your trip on Westjet. My ticket was Delta. Delta should not partner with Westjet they are not reliable.

✅ Trip Verified | Tampa to Toronto. I am a prisoner on this flight. Not allowed to deplane for 9 hours! Failed to land in Toronto and diverted to Windsor airport. Not allowed to deplane in Windsor. Forced to fly back to Toronto where no gate is available and therefore kept in plane on tarmac now approaching 1.5 hour with no release in sight.

✅ Trip Verified | Toronto to New York. Absolutely useless! Westjet canceled flight after several delays and just dumps you. Join the queue of people and no customer support whatsoever. You find your own way. Accommodation - find it yourself. Rebooking - join the queue - we don’t care. Never got such a treatment anywhere else.

✅ Trip Verified | St. John’s to Halifax. WestJet are great! I was travelling on Thursday to visit family. Pop was just shy of 99 years old and I visited him 2 or 3 times each year. I was bringing a carry on filled with Newfoundland Goodies. I was a little concerned about going through security with fish, turnip tops, salt pork and beef etc. The lovely lady at reception took my bag and placed it in checked luggage free of charge! I was impressed. I was due to return to St. John’s on Sunday but pop passed peacefully away 2 hours before departure. WestJet were fabulous. They rescheduled my flight at the last minute to accommodate me. The kind and funny agent waived the cost. This should have been a fee of approximately $400.00. Thanks so much. See you soon!

✅ Trip Verified | My flight was from Edmonton to LaGuardia via Toronto. I was to land at 4:40. My connection to LaGuardia was cancelled. They rerouted me a whole crazy way and I was to land at 12:15. When I arrived at the airport I explained that I wished to be refunded where the lady fought with me saying she can’t help me or do anything for me. She said these words to me “if there’s bad weather WestJet doesn’t help you because we can’t help this”. I asked again to be refunded and she continued to say no. I went to American Airlines and purchased a ticket to get home. I later called WestJet and explain that I needed to be into New York before 12. The guy finally agreed that since I did not check into my rerouted flights he would refund me. I was just really taken aback by how rude the people who worked at the airport were.