WestJet Airlines

❌ Not Verified | Miami to Toronto. I paid for my seats when I booked and the front desk check in rep tried to charge me again for choosing my seats at the airport. When i showed her my confirmation with my seat choices through email she made it seem like she was doing me a favor by "waiving the fee" I already paid for. Booked in February with Westjet again to fly to New York on may 29th ... and there's a possible pilot strike. Really not impressed with how they are handling this.

✅ Trip Verified | Calgary to Kelowna. At CCY airport we were helped by a Customer Service Ambassador. He pushed my wheelchair and went above and beyond to help us. Later I saw him do the same with another wheelchair passenger. It is refreshing to see that there are still such helpful people out there who make the whole flying experience for people like us stress free.

✅ Trip Verified | Flew with WestJet on WS720 from Vancouver to Toronto. Check in was extremely pleasant, with the agent all smiles and a positive attitude. Boarding was done in zones, but with no physical organization or signage. Once again a full flight, meaning gate checking a lot of luggage. Flight left Vancouver 15 minutes late but arrived Toronto on time. Cabin crew were hilarious and professional, coming around twice to serve snacks and drinks. Complimentary snacks were either a choice of pretzels or a cookie, although they would give you both if asked for. Wifi costs 10$ for 3 hours of usage. Speed was acceptable, but no YouTube or Netflix though which is fine. Seat width and pitch was amazing, with the seat pitch feeling like Premium Economy for some airlines even. Power and user ports were available and IFE was available from gate to gate. Overall, an amazing experience and I now would stick with WestJet over Air Canada when flying domestically (or even internationally).

✅ Trip Verified | I am furious with West Jet and will never fly with them again. I flew 9 hours from Calgary to Gatwick on a plane that was meant for 2-hour flights (at a stretch.) Not only did I have to pay for basic items, blankets so I don't freeze to death, I also had to pay for food and drinks. I didn't eat before getting on the plane and will be damned if I spend 10$ on a pizza onboard. I had to pay for my entertainment. The couple next to me had spent 30 dollars on food and had to eat it without a drink because the drinks cart was on the other side of the plane. 40 minutes later the cart arrived and all their food had been eaten and still they had to purchase two cokes for another 10$. The seats didn't recline properly. I asked for water about 6-7 times because I had no money to get anything else and they looked at me as if I was greedy or something.

✅ Trip Verified | WestJet, what is going on? On my last two flights I have never been so disappointed in about two decades of dedicated flying with your company! I, as are many, are aware that serious things are going on with the company, however this shouldn’t be impacting customer experience - especially on our own dime. We witnessed pilots caring less about their jobs, lack of service in the cabin, questionable delays causing missed flights (and work), inadequate response to the missed flights and issues surrounding accommodation etc. This is shocking! We have never seen this before. For what was such a great company I can see many people rethinking how they now fly domestic and international. How is the company going to rectify the current state? Hope a resolution happens soon!

✅ Trip Verified | Toronto to Gatwick. Employees were friendly but, overall the flight lacked in value. I booked through a 3rd party where I wasn't informed of all the extra charges WestJet likes to tack on. I fly to Europe at least every other year and made the mistake of assuming this would be like other flights I've booked to Europe. At check in I found out I have to pay $25 to check in my luggage. So I did and then I asked the WestJet employee who helped me with my boarding pass if this still includes a meal on the aircraft since I had to pay for my luggage. The gentleman said yes your meal on the plane is included. On the flight I was asked if I would like to purchase a meal and I told the flight attendant I was informed the meal is included. The attendant stressed that WestJet never includes meals and they can either be pre-purchased or purchased now. This was really annoying because if I had known, why would I pay for airplane food when I could have eaten a meal at the restaurant at my gate?! On the flight back I did end up purchasing a meal and I must say for 9.95 a small bowl of Mac and cheese, it should at least have some cheese - very disappointing even for airplane food! However, the attendant was nice enough to come back after an hour and gave me the meal I originally asked for but was thought to be sold out. The coconut basil chicken was tasty and tender and I'm glad she came back to let me know there was a mistake. Overall with the customer service and trying to scour the customer for every little thing, I would rather book with a proper airline and not have to worry about these things.

✅ Trip Verified | Just had a great flight from Nanaimo to Calgary with WestJet Airlines. Our flight attendant was fantastic, polite and funny. Now we are in Calgary with a 4 hour layover. There’s a flight leaving soon that’s not full and they won’t put us on it. Well they will for $200. That’s ridiculous. They should just keep people moving whenever possible. I just don’t see the logic in this. Hope there’s no delays later on today.

✅ Trip Verified | Boston to Toronto. Flight scheduled for 6.20pm and they announced at 5.30pm that t would be delayed for 2 hours then the 2 hours became 3. I was coming after a 13.5 hr flight from Dubai to Boston, connection time supposedly 4 hours, all in one ticket. WestJet refused to give accomodations and kept people in the gate most of the day without any in-advance notices. Terrible experience, absolutely terrible and unreliable and unprofessional. Very disappointed in the service and lack of care toward its passengers. Second time trial with West Jet, first was from Orlando to Toronto in July 2017 and the flight was delayed 6 hours, and there were zero accomodations.

✅ Trip Verified | St. John’s to Montreal in August 2018. Awful experience. Me and my boyfriend had rewards points we wanted to redeem for a flight to Montreal which was ok and the first time we called the customer service was good. The second time we called, when we actually intended to use the rewards points and book a flight, we got someone awful trying to convince us a flight from St. John’s to Montreal for $900 was a great deal. I decided to wait a few days for the price to drop (which it did by 300$), but my boyfriend had already booked those crazy expensive flights on my card. I asked for that to be voided immediately and the woman said she voided them and to check my banking. I checked and the flights were still on my statement and her response was “oh, umm, it should go away in 3-5 business days”. This is where I should’ve gotten her name because I would’ve had her fired by now. It has been 6 business days, 3 phone calls to westjet, and no progress in getting my money back. 540$ is missing from my bank account until they sort out. Never booking through them again.

✅ Trip Verified | My family and I flew to Las Vegas from Toronto April 30 to May 4. We read the conditions on the westjet site and paid the fees to check in our baggage. We saw ample people with the same size luggage etc.. being used as a carry-on. While at the gates waiting to board, the staff announced that they will be taking in baggage to check in free of charge. I wrote westjet to see if they can provide me with further customer service, but since they already have my money and I do not need to fly with them of course they did nothing but say ( I am quoting this directly from a response WestJet wrote) "We only offer to check bags at the gate in the event that the storage space of the aircraft cabin is expected to fill up. At this point WestJet has no choice but to put the excess luggage in the cargo holds. We understand how it may seem unfair to pay for a checked bag while others do not, but it is outside of our guest’s control when the storage space in the aircraft cabin fills up. This is why we believe it is fairer to ask a volunteer to check in their carry-on items free of charge than, to force an unexpected fee they did not budget for. " Then another response from "With all that being said, we are consistently monitoring this matter and looking to make changes to our airport processes. We continually monitor our guests' feedback in order to constantly improve our product and service, using text and voice analytics to watch for trends or opportunities. Thank you for sharing your thoughts with us. As checking a carry-on is different from checking a checked luggage, we will have to respectfully decline any request for a refund." Basically a young couple with a child travelling, also on a budget get's the worst service ever.