WestJet Airlines

✅ Trip Verified | Tried to fly to Las Vegas. Left Victoria at 6am and arrived in Calgary at 7.30am for our transfer. On arrival we were told that our connector was going to be 8pm instead of 11.30am. they gave us some food vouchers and sent us on our way. 2pm rolls around and we try to book in early for our next flight only to have them tell us that we got bumped again. Our new departure time was going to be 8am the following day. This was unacceptable as we were going for a very short trip to Vegas and the excessive delay would make the trip pointless. Tried to get a refund and be sent home (a requirement of Canadian carriers) and the only option that the completely inept staff had was to fly us back home using the credit from the rest of the trip. They think an involuntary day trip to Calgary is the same as the Vegas trip we originally bought. Absolute and total disregard for passengers.

✅ Trip Verified | We purchased Premium Economy tickets for this flight which should have included a hot meal and full bar service on the Kona - Calgary flight. There were no meals available because they left Calgary the day before with barely sufficient supplies for the Calgary Kona flight- according to flight attendants who were extremely apologetic and clearly embarrassed by their airline. Westjet does not resupply in Kona but supposedly stocks supplies for both legs before they leave Calgary. Staff and presumably the airline was aware of problem the day before our departure but no effort to cater in Kona or directly notify passengers, apparently some announcements in boarding lounge-not audible outside of boarding lounge. Bar service limited. Not what you pay for.

✅ Trip Verified | Initial flight delay of about 30 minutes caused by ‘medical’ according to info supplied by Westjet app. Further delay of over 30 minutes on tarmac as there was no one to load luggage according to Pilot announcement. Arrived on tarmac in Calgary at 17:52 instead of scheduled 17:13 arrival. Flight to Grande Prairie was at 18:45. Arrived at gate at 18:27 and boarding was in process. Got to checkin and gate attendant told us our boarding passes had been cancelled because we could not make the flight! There were still more people in line who were allowed to board. Sent to customer service and told we would be rebooked for the next morning. When we inquired about hotel accommodation and meal compensation we were told that there would be none because delay wasn’t Westjet fault because it was medical. A blatant lie given that 30 minutes or more of the eventual 39 minute late arrival was because of the tarmac delay over baggage handling. Also the Westjet late evening flight on December 9 was cancelled- wonder if people from that flight were rebooked into our seats? We are on the hook for hotel and meal costs, had to cancel medical appointments on the 10th, etc.

Not Verified | What incredibly poor service. No luggage at destination and not the only customer with this issue, many others over several weeks had the same problem. Purchase of items needed, forward the receipt, no response to this and practically no way to contact a customer service. Damaged luggage again sent information on this, no response returned. Received a call and email the an upgrade was being done at the resort, to arrive there to be sent back to original booked resort. To, further add stress to this on arrival to have 3 bags missing and several other the Cuban WestJet representative was not allowed in the terminal. Delayed leaving to the resort by 2 hours, needless to say the bus load of other tourists voiced some nasty comments. So WestJet if an associate should read this, get your departments working, respond to the customer.

✅ Trip Verified | I spent every cent I had to my name to pay for 2 flights for myself to go from Calgary YYC to MZT Mazatlan. Now WestJet isn't willing to get me on a flight to Mazatlan. I've paid over $1,000 to fly to Mazatlan and have done everything they asked of me. Yet I'm still stuck in the airport and WestJet isn't interested in helping in any way.

Not Verified | The curse of the WestJet rewards program. I'm new to biweekly commuting and had planned on using WestJet exclusively. They by far have the best rewards program combined with the RBC credit card. The issue is their reliability. 7 of the last 10 flights I've taken have been delayed for logistics issues on there end. This has cost me $100s in flight changes, accommodations and lost pay at work. Their call center will not answer the phone or call you back the same day if you need to reschedule a flight they have moved or cancelled. I have had to Uber to the airport twice now just to make adjustments to rescheduled flights. I have many co-workers that have gold or platinum status with WestJet that have experienced the same issues. Based on my experience I've decided to cancel my RBC WestJet card and just book the airline with the best price, time and reliability. Oh and with the $50ish bucks I save booking Econo vs flex I'll go somewhere else besides the WestJet lounge to have a beer.

✅ Trip Verified | I flew from Toronto to Orlando on the 6th of March 2022 and my luggage didn’t arrive Orlando with the flight. On ground staff said that the luggage will arrive later same day and will be delivered at the hotel but didn’t get luggage until 36 hours later after many calls and appeals that I needed my medication packed in the luggage. I was shocked when one of the staff on phone said he also had a luggage delayed before with his drugs and only called his doctor for new prescription to buy some so I could do same because my luggage will only be delivered when convenient for the driver on route. Very poor customer service lacking empathy believing that the promise of compensation can match the inconvenience experienced. On returning home on 10th March, flying from Orlando to Toronto, the wheels on the luggage was damaged with one totally pulled out. WestJet has neither acknowledged the report submitted online nor the courtesy of an apology for the damage to my box. I don’t think serving customers right and efficiently is impossible for WestJet Airlines.

✅ Trip Verified | This flight was a very poor experience with Westjet. We checked in online and arrived at the airport 4 hours before our flight. We were told we couldn’t check out bags until 3 hours prior to the flight. So we came back to the bag drop at that time to find a massive lineup that moved at a snails pace. It took 3 hours to get through the line to check bags. By this time we were rushed to the gate as the gate was about to close. We then had to sit on the plane for an hour so they could load all the bags in. We learn once we are in the air that they have a limited menu. We were unable to buy anything in the airport as we were rushed to the gate. The flight attendant said we should have received an email saying food was limited. We did not. I ordered a beer, it was warm. When we land in Calgary, one of our car seats is lost as well as a duffel bag that we checked. Brutal baggage handling by Westjet. Would not recommend flying with this Airline.

✅ Trip Verified | On March 8 on flight 2057 from Cancun to Vancouver my boyfriend had an asthma attack (for the first time in 20 years, so he was without the appropriate medication for it), brought on by having a cat under his seat, which he is severely allergic. About an hour and forty minutes until the plane was due to land (according the inflight app) My Boyfriend grabbed my arm and told me ‘I can’t breathe, this feels like an asthma attack” with a very confused look. We started standing up from out seats and saw the people in the seats behind us holding their cat and patting it – which at least cleared up some of the confusion. I walked with him to the back of the plane to the washrooms from our seats in row 11 to get as far away from the cat as possible. I told the flight attendant that arrived very specifically – and more than a bit panicked that he was having an asthma attack from the cat and needed to sit as far away from it as possible. She said she’d see what she could do, and I said if not the plane needs to land, he was having an asthma attack. The last row of the plane was empty and he was told to sit there, and I was instructed to go back to my seat in row 11. I believed at the time they didn’t want me sitting with him because they were going to be sitting with him and might need to perform some sort of first aid. Within 5 minutes of me being directed back to my seat the fight crew began drink service, so I couldn’t have walked back to check on him if I wanted to. Once drink service finished, the seatbelt sign was on, I tried to go back once and the captain reminded everyone over the speaker to stay in their seat. All I could do was watch the app countdown to landing with more than an hour left. I found out after that during this time he was left alone in the back row. No one was with him and he had passed out. His next memory on the flight after sitting down was one of the flight crew shaking him awake to put on his seat belt. The crew didn’t even let me know he passed out. I trusted they were doing their jobs, why else would they keep me from sitting with him to advocate for him? What was the purpose of segregating him where no one could see him? They could have given him oxygen, they could have monitored his breathing, they could have let me stay with him. Instead when we landed I had to stay waiting in my seat and watch everyone else deplane before I could see him, and then I had to carry our bags and guide him off the plane, with no help from the flight crew. There was no medical help waiting for us off the plane, and there was no one to help us through the airport. After much pushing with customer service I was able to confirm I should have been able to stay with my boyfriend in his new row. The crew should have been checking on him to see if he needed medical attention.

Not Verified | Compliments for the very kind helpful staff at Maui Airport when 2 senior citizens had so much trouble accessing our PCR and Arrive can information on our phones . Andi and Kebbekah went above and beyond to help us. I really want to make sure they get praise for their helpful patience to a very stressed out passenger. Kudos to the Staff