WestJet Airlines

✅ Trip Verified | Both the app and website (tried on multiple browsers) wouldn’t work to track my flight, pick my seats or manage anything “services currently unavailable” is the message I got for over 2 weeks. I prefer an aisle seat because I have knee and back problems and need to stretch a bit. I Contacted customer service and they did not help with anything, they just recommended I leave feedback in the app. Of course, they put me in a middle seat. I was in pain the entire flight. I wasn’t able to check what my bag fees or weight limits were in advance to prepare. Didn’t know if the plane had power outlets so wasted over an hour sitting in the floor charging my phone in the airport instead of having dinner. I highly recommend you consider flying with a different airline. I flew with 3 other airlines the past few weeks and they were so much better. I travel a lot and I hope to avoid WestJet at all costs in the future. A one star review is more than I want to give.

Not Verified | It was a terrible experience. The flight got delayed for about 2 hours at JFK without any reasons being explained to the passengers. Once it landed at YYC, we were held on the airplane for another 45 minutes before leg go, and again without any explanation from the pilot. We then waited for the luggage for another 1 hour before the carousel started running. We almost missed the rental car as it has passed 12:15AM already. It's so frustrating! I wish we never flew with WestJet, and we certainly wouldn't do it again!

✅ Trip Verified | I'm going on my second week being in Belize without my luggage and no communication from Westjet. As an avid traveller, this has been my worst experience with an airline. They lost my luggage on April 2nd. Found it a week later, said it would arrive on the 9th and zero communication after that. The lost baggage customer service line say that they can only see the same status online as I can and that it depends on the agents in Belize to update the info. One agent said I would have to fly back to Belize City to pick it up and the next agent said it would come to Placencia but that they dont know when and I should just check at the airport because it may be there but may not. There is no accountability and I have not even received confirmation that it arrived in Belize City. This has already cost me hundreds of dollars. Im stuck in a country for a month with a backpack on my back, washing the same pair of underwear every single day. Its disgusting how much this airline apparently despises good customer service and taking care of their customers. I will boycott Westjet as much as I can now because they have proven their incompetency and lack of care. I used to be a fan but Air Canada can have all my money now.

Not Verified | Once again Westjets customers service has been horrible. When we got to Houston to check in the desk was completely disorganized and late. When we arrived in Calgary we waited for over an hour for our bags. When we checked in with the WestJet counter they were completely unhelpful, unsympathetic and said it was perfectly normal to wait this long. WestJet has went so down hill lately it’s sad. Time to fly with someone else as every time we fly with them it’s a let down.

Not Verified | I think that there needs to be some re-education for this airline. Specifically in customer service, organization and communication skills. I used WestJet on both March 27th and April 2nd, and I have never been so disgusted by the lack of communication and plain rudeness towards passengers. Not to mention the delays that ranged from lack of staffing, to holding back of luggage for hours, to computer malfunctions. I have flown with, and have experienced some issues with several airlines in the past, but I have never seen such horrendous customer service and lack of organization in real-time. On the way there, computer issues which led to major stress and frustration including some very rude and aggressive ‘customer service’ employees left me angry, but willing to write it off as frustrated employees dealing with a crisis. Now, after seeing other reviews, and after our return flight experience, I suspect that WestJet is always dealing with major issues, and staff has no idea how to handle them. That is not on them, by the way, that is on a clear lack of effective leadership within the company, but most customers do not care to investigate how deeply this lack of leadership runs. Based on what I saw and heard last night at Pearson, I would suspect that your WestJet lost a lot of customers - there were hundreds there last night to experience what I did. Good luck regaining their trust. I know that I will not be choosing WestJet in the future, I will not pay that much of my hard-earned money, to be treated the way that we were. I try to support Canadian companies, but will not to do so to my own detriment obviously.

✅ Trip Verified | Westjet has declined to provide any compensation to my son and I on our recent to Victoria. On Feb 19th we left Calgary and landed in Vancouver for a connecting flight to Victoria. We left Calgary at 730pm MST for a connecting flight from Vancouver to Victoria at 850pm PST. Well, at 304am PST we were informed by several WESTJET employees that we would be provided compensation for the 5 flight delays that we went through. We were provided food vouchers, taxi vouchers and hotel vouchers. Well, the food vouchers were for restaurants that were not open at 3am and the Taxi vouchers were to be used to take us to a hotel for vouchers we were given but had no rooms available. Even though there was an Air Canada flight that was scheduled at 810am to Victoria (and yes, the government APPR rules indicate that Westjet is required to get us on the next available flight to Victoria regardless of whether or not it is one of their planes or a competitors). We decided the only way we would make our 1pm golf tee time without having to pay 2 cancellation penalties was to take the 7am ferry to Victoria. So, out comes the credit card to pay for the cab ride to the ferry terminal (taxi voucher was used going to the first hotel that had no vacancy) Problem is, the Ferry terminal doesn't open until 6am. After hanging out in the ferry terminal parking lot in a bus shelter to shield us from the Vancouver mist, we discovered a bathroom area with a vending machine in it was thankfully open to provide us with some warmth and vending machine food options. Finally, 6am arrives and we were able to purchase Ferry Passes with our own money and finally make it over to Victoria. Another taxi fair to the airport to pick up our car that was waiting for us, plus an extra day of airport parking for the car (again on my dime) and finally we have made it just in time to make our golf tee time. Long story short, I just received an email from WESTJET saying that we are not owed any compensation for the 15 hour delay to Victoria that WESTJET never even delivered us to. I have never used social media for the sole purpose of highlighting a company's shortcomings before, as i had all the confidence in the world that WESTJET #Westjet would do the right thing. Not only am I furious with their lack of empathy and responsibility, but i am extremely disappointed in how my son and i were treated and cast aside to fend for ourselves in a city we are not familiar with and not to take any, if not all responsibility for our well being and safety. If there is one good lesson to learn from this experience for my son and i it is this.....You are only one phone call or one unfortunate incident away from feeling homeless, lost or cast aside. Do not take the things we have for granted and have some empathy for that person you side step in the streets who may be looking for a little assistance on a very cold or very hot day. It could be a WESTJET passenger lost in a strange city. Westjet, you need to do better. To all of my friends, i urge you to consider other travel options.

✅ Trip Verified | March 5, 2022. Flight to Toronto was delayed because of staffing issues. Because of that our baggage did not make our plane from Toronto to Dominican. Received baggage 30+ hours later which essentially took two days off of our vacation. Bought some clothes, etc to get by. March 17, 2022. Submitted claim on Westjet site, but when you hit submit the site simply says thank you for submitting. No other information or email as to what to expect so you just wait. Sent a email a week later requesting some sort of status on my claim, however I have heard nothing from them to date. Contact by phone is not allowed for anything that doesn't pertain to an upcoming flight. Expense reimbursement status or follow up is not on any menu. I don't have Facebook so I can't chat with a live agent. It is just brutal that Westjet has become so bad at customer service. I might regret this review later, but my frustration is currently boiling over so I needed to tell somebody.

✅ Trip Verified | The flight was great, it is when you land that you need to be aware. Despite checking to see if there would be shuttle at the airport which is significantly isolated 15 km from the city, the WestJet employees took the only available shuttle to my hotel and would not allow anyone else to travel with them leaving many of us stranded waiting for the very few taxis available. I was stranded for over an hour and didn’t make it to my hotel till 12:20 am. In calling WestJet they simply stated that is not their problem and to take it up with the shuttle company. Their responsibilities end when they arrive at the airport. Maybe this is true, however when you take the largest and only available mode of transportation for a very few, I think it doesn’t represent a concern for your customers. If you are heading to Prince George at night, realize this is likely to be your reality as it was for many of us on that flight.

Not Verified | Renting a car on Westjet Site. I reserved a car on the Westjet site for the two week holiday in the UK. My RBC Westjet credit card was declined by the RBC fraud department because Car Hire Trawler, the company trying to take the money, is located in Ireland. I'm located in Canada. I did a search for Car Hire Trawler and after looking at the Better Business Reviews, decided I wanted nothing to do with them. The reviews are a litany of horror stories. Additionally, the car company I always use, Enterprise, does not require up front payment; payment is made at the car rental desk when you pick up the car. Car Hire Trawler tried to take the full amount of the rental immediately. I called Westjet. Initially, they had no knowledge of who Cark Hire Trawler was. I told them I wanted to cancel the reservation. They told me I had to contact the car hire company. I told Westjet that Enterprise, who was aware of the reservation, had asked that I contact the company that made the reservation. Westjet insisted I contact Car Hire Trawler. I was getting frustrated and very annoyed. I told the Westjet agent I made the reservation on their site, I had never had nor did I wish to have any dealings with a company called Car Hire Trawler and I insisted that Westjet cancel the reservation. Ultimately, by using the car reservation number, Westjet was able to show me how to cancel the reservation on their website. I note that I have been a loyal Westjet customer for some time and, notwithstanding this car rental fiasco, my experiences have all been positive. I used the RBC Westjet card to book the car directly with Enterprise. I will never book a car through the Westjet website again.

✅ Trip Verified | We flew round trip with WestJet at the end of February for a family trip (4 people) to Curacao from Montreal. This round trip flight included a stopover in Toronto. The outward journey took place without incident although no food was available on board even though the flight lasted more than 5 hours. Also the service on board was very ordinary to be polite. The complication arose on our return which still offered no food by the way. During our stopover, we obviously had to clear customs in Toronto, collect our luggage and return to the check-in counter. The duration of the stopover was 1 hour and 20 minutes. We showed up at the counter 40 minutes later, which isn't very long considering the steps we had just taken. We therefore had 40 minutes left to return to the boarding gate. We were denied access for security reasons (supposedly) to avoid rushing to catch our next flight. A corporate policy apparently. We were graciously offered (almost a favor) to take the next flight which was more than 8 hours later (10.40pm) which was unacceptable with our two children aged 9 and 7 (who were already crying) . We thought arriving at this time was just not responsible with school the next day. We were offered flat apologies without any viable solution, empathy or consideration for our situation. I find it hard to understand how this trip could have been sold to us (at a high price by the way) if their logistics did not allow it. I realize that it was practically impossible to make the stopover in time while respecting their policies, their internal directives, their realities etc. I simply note that WestJet have no regard for their customers. So we rented a vehicle (+ than $500) to make the 5-hour drive to Montreal and lost the usufruct of these unused tickets. The worst part of it all is that I read a few reviews on this page and there are even more appalling cases.