WestJet Airlines

✅ Trip Verified | Return flight from Vancouver to Halifax. Left late due to awaiting a co-pilot. Landed in Calgary about same time as the plane to Halifax left. They would not hold back that flight to allow us to transfer. About 20 or so of us stranded in Calgary 24 hours to take next day flight. Despite their promise to pay $1000.00 to passengers delayed 9 hours or more, that denied our claim saying it was not their fault. If they cannot staff their company to meet their own schedules, pray tell who is to blame then? If our business failed to meet schedules due to short staffing, that would be on us. What an avoidance of responsibility. Not impressed Westjet!

✅ Trip Verified | While on our first flight, WestJet canceled our connecting flight saying we would never make it when we still had 1 and a half hours to board our connection. They informed us they sold our seats and our next available flight would be the next day 7/30/2022 with a 4.5 hour layover. They told us to leave because it “is not our problem”. Our first plane landed at 5:00pm. The connection they canceled our tickets in left at 8:52pm. Plenty of time. We were supposed to land in LAX, our final destination on 7/29/2022 @ 8:07pm We now will land at our final destination 7/30/2022 @ 4:13pm.

Not Verified | Every flight time was changed, food was terrible. Were told that we would make our connection but didn't due to our prior WestJet flight being delayed. Will not fly with them again!

✅ Trip Verified | On my flight home from my vacation, it was noticed that my licence and health card had expired. I was told to stand aside and I was not able to board the plane. I was distraught, as I had flown in on the same ID and did not have access to my passport, as I was trying to return home. The crew would not help me and told me I needed to wait for a manager. They left me standing, distraught, in a corner while they boarded the other passengers and then left. The manager came 15 minutes later and told me I could try to update my licence on-line and then he left as well. It took me 5 minutes to update my licence. I take responsibility for arriving with an expired licence. That was my fault. However, with some help and compassion, I could have renewed my licence while I was waiting, and did not need to miss my flight. I was treated like a piece of garbage in everyone’s way instead of a paying customer who made a simple mistake and who was very upset. I had to pay for another ticket and it took an extra 20 hours for me to get home. I did not book the return trip with Westjet and will not fly with them again.

✅ Trip Verified | Came in on a long-haul flight from Mumbai (India) to Boston via Dubai on Emirates. We had booked a flight from Mumbai-Toronto and WestJet was their codeshare partner for the leg from Boston-Toronto. Our 5.30pm flight from Boston (13th July 2022) was delayed by over 4.5 hrs and took off only after 10pm - no apologies or explanations, just a curt 'The flight from Toronto is delayed'. The shocker started after we landed at Toronto airport past midnight on 14th July. We had a long wait at immigration and we finally came to collect our 5 checked-in baggage. We found 4 of them scattered all across the baggage collection room near different belts. After running around to put them together, there was no sign of our 5th bag. On asking at the WestJet counter, we are told that sometimes bags are just not loaded since the WestJet flights are 'small'. We filed a delayed baggage claim and were told it would be delivered home to us within 24 hours. Once home, we discovered that our 4 bags had been damaged. Long story short - WestJet delivered the missing bag after 5 days, no apology or communication on how to claim delayed baggage reimbursement, etc. We have sent the claim - no response so far. Never travelling this airline again!

✅ Trip Verified | Horrible experience from the start! At Montreal, only Sunwing agents were taking care of the people. When WestJet finally opened up their counters, nobody was there because they were all waiting elsewhere! Seats were hard, no reclining, no beverage distributed in the flight from Montreal to Calgary. They sent my luggage at Toronto instead of Calgary and their flight from there were cancelled. I waited more than two hours at the security for a WestJet agent to come with the paperwork to let me in the international zone. Awful experience.

✅ Trip Verified | We flew with Westjet and everything went smoothly. We want to point out how Rose Streete a flight attendant who took care of us during this flight was just a pleasure to be around. She made everyone around her comfortable. She had an amazing sense of humour and she made us laugh a lot. She went above and beyond what most agents do. She took care of babies, young teenagers etc and she had a way with them that reassured everyone. We thought it was important to point out that there are some employees who make the world a better place and being in an airplane with kind flight attendants just makes the entire experience much more enjoyable. She took her time with the passengers and always had a smile for everyone. We even witnessed the wonderful complicity between her and the other employees on the aircraft. Thank you Rose for a wonderful flight experience.

Not Verified | WestJet's flight out of Boston was an hour late, which caused me to miss my connection to London and be stuck in Toronto. I waited in WestJet's extensive Toronto line for an hour, during which I also called their customer service, naively hoping to save time. The customer service rep put me on an Air Transat line as it was boarding, and when I left my spot in line to approach the gate, the Air Transat desk folk told me I wasn't in their system and WestJet shouldn't have done that. So I went back to the WestJet line and waited at the end for another hour until they could serve me. It was a foregone conclusion by then that I would have to spend the night in Toronto. They booked me on a British Airways flight out of Toronto to Heathrow the next day, but I never received a confirmation or a booking reference from British Airways. The WestJet staff, who just wanted to go home, told me that it was all fine, I would receive a booking reference later. I didn't believe them. I asked for a hotel room voucher and they said they wouldn't give me one because the fact that the Boston flight was 65 minutes late was not their fault; it was Delta's, apparently. So I forked out money for my own hotel and arrived early at the airport the next day, even though the British Airways flight was in the evening, because I knew that I would have to deal with WestJet's incompetence more. When I still hadn't received a confirmation from British Airways, I waited in their extensive line again, while calling British Airways on the phone. In line, the British Airways person told me that I didn't have a confirmation; they saw that someone had attempted to make a booking, but that it didn't go through. So I continue arguing with this poor British Airways lady over the phone, which is futile, until she transfers me to her supervisor who hangs up on me within five minutes. Whatever. By this time, I'm at the front of the line of WestJet for a third time and I tell them what British Airways told me (no ticket). They tell me that I do have a ticket, but that they can't give me a booking reference because I'll have to get that from British Airways. Which I just did. And it goes back and forth. I finally ask them to just re-book the same WestJet Gatwick flight, the same one I had missed 24 hours earlier, and the supervisor at the desk says, "Sir, we can't do that, British Airways has your ticket." Luckily, her subordinate corrected her. I'm texting my sister, who's also flying WestJet to London, and she's telling me how WestJet lost her checked luggage even though it's in the airport.

✅ Trip Verified | I was traveling with a person with a physical disability who required the use of an aisle chair. When we arrived in Vancouver, it was evident that the 2 individuals who were assisting with the aisle chair had absolutely zero experience using this device. They found it very difficult to maneuver the chair and when we exited the plane they attempted to unbuckle her on a downward incline. If I hadn’t of said anything she would have slid right off the chair and fallen. There was no communication whatsoever. Very disappointed!

Not Verified | Worst airline I've been on and never again. I flew from Las Vegas to Calgary last night our flight was a little late not by much so the airline assumes that we would miss our Victoria flight, so they told us to go to customer service. When me and a couple friends get off the flight we said that we are running to our gate to make it so we did. When we got to gate they haven't even boarded yet they were also delayed a bit, when they were ready to board, we got to counter and they denied us and turned us away saying sorry they already took your bags off and put it on the 11pm flight. S0 we missed our flight because of WestJet. When we finally arrived to Victoria after a delay with the Victoria flight again we got to baggage claim and our bags were not there they were lost. By the time I actually got home it was 2am when I was suppose to be home for 705pm. Not acceptable for WestJet to assume we wouldn't make our flight then losing our baggage and lieing on top of that. Never again I will be flying with WestJet.