Vueling Airlines

Connection time was too tight in Barcelona so I missed my next Vueling Airlines flight. Got a flight to Turin, then Naples on another airline after long queue. Needless to say no bags. We were staying in Positano so a long trip in hire car. Could not contact anyone by phone, even used local people to try in Positano. After 4 days website showed bags were being redirected but didn't arrive. Finally spent 180 euros to go to Naples after 6 days to get bags in lost property.

I flew with Vueling Airlines from Manchester to Barcelona in August 2015 and they lost our car seat en route. We were advised to hire a seat at the airport in Barcelona for the duration of our holiday (a week) and to keep the receipt for reimbursement. Having returned from our break I contacted Vueling customer service by phone and was told to submit a claim by email. Two weeks later and I am still awaiting a response. I called the customer service line again and was told that there was no way to resolve the problem over the phone. When I asked to escalate the issue I was told this was not possible. In the end we reached an impasse and the customer service representative put the phone down. As it stands I am out of pocket by about £80 and have no sensible way of reclaiming the money. I will never fly Vueling again.

Vueling Airlines flight was overbooked and the leg space was terrible. They lost my luggage and there is no number to call. Had to wait on hold for 45 minutes just to talk to main office. They had no idea luggage status or where it could be. Many other passengers did not get there luggage either. Vueling Airlines lost the luggage or it never got put on the flight from Rome. Unfriendly flight crew as well.

We arrived at Gatwick to find that our Vueling Airlines flight (18.25 to Florence) was delayed by 3 hours. No explanation given. Successive delays ensued until the last time was given for eight minutes past midnight. At this point British Airways staff (in the absence of any Vueling rep) told us the flight had been cancelled as the crew were out of flying hours. We were accommodated in the Premier Inn (not until 01.30 as they had to wait for Vueling to confirm they would pay for rooms) and we checked back in at 9.00 am for an 11.00 boarding. We finally took off at 16.30 and were diverted to Pisa. Finally arrived at Florence by bus at 22.30. No apologies or information were given for the delays. We lost a day out of our 4 day break, and Vueling are impossible to get information or any form of compensation.

Barcelona to Fez round trip on Vueling Airlines. Both flights on time and smooth. On the Barcelona to Fez route captain gave inflight information in Spanish, French and English. Like the "Hasta Luego" with a French accent. New aircraft and clean on both routes. Flight attendants friendly and efficient. Very positive experience (first time on Vueling) and a fairly decent value proposition when compared to the price paid for what remains a non mainstream destination. Like other low-frills airlines, no inflight information provided on screen. Would love to have a bit of extra legroom.

Having read your recent reviews regarding this airline and having recently flown with them on Friday 18 September I can only add my own dissatisfaction with regard to our experience. No online check in facility therefore only being able to check in at the desk two hours before departure meaning we had to hang about the check in area of Barcelona airport where there are few facilities with our cruise luggage. Called to the departure gate before the plane had actually arrived. Flight delayed by 2.5 hours apparently due to a tyre requiring to be changed but the staff disappeared from the desk so we were given no information. No apologies or in fact any communication from the flight deck regarding the delay or any other communications for the flight deck or cabin crew. The food trolley service seemed an inefficient system and was very slow so blocking the aisle for most of the trip. It also surprised us that we had to pay for snacks as we believed we were on a BA flight. We missed our connecting flight and had to pay extra to book on to a later flight which unfortunately was also delayed so we eventually got home to Glasgow at 11pm having arrived at Barcelona Airport at 9am ie 10 hours to get from Barcelona to Glasgow. This flight was supposedly a British Airways flight operated by Vueling and we paid BA prices. We certainly will never travel with them again.

On outward and return flights with Vueling Airlines the cabins were tatty and poorly maintained and cleaned. No water in one of the toilets. The aisles were blocked by the service trolleys for most of the flight (and the attendants wouldn't move them), so in practice the toilets were largely inaccessible. No coffee outbound. Outbound was delayed by nearly two hours and return by over an hour. Worse, the staff at the boarding gate provided no information whatever about the delay. Generally disinterested cabin staff. Aircraft in all cases at the very outer edges of the airport terminals, with long internal transit times/walks. Worst airline we have ever flown with.

Our lost luggage was delivered 12 hours before returning home after a 9 day holiday visiting grandchildren. We flew Aalborg to Ibiza via Barcelona return. Apart from the obvious inconvenience, it cost us a considerable amount of money as well. Daily taxi fare to and from airport checking on luggage status. It goes on and on, however we are one of the lucky ones - Vueling Airlines didn't lose our luggage on the way home!

Four of us flew Vueling Airlines in late August from Naples-Barcelona-Dubrovnik. Our flight was 1.30 hours late, no communication from any staff. We arrived in Barcelona already to late to pick up our connecting flight but low and behold their next flight was late. So we ran across the terminal to make the flight but unfortunately our bags didn't. We put in a complaint at lost and found in Dubrovnik, sent quite a few emails, and had a local creation helping us out with the phone calls. For 5 days absolutely nothing then on our departure on the 6th day, we checked in at the office. One guy was asleep in the chair and the other person in attendance ushered us to the the other room. There were our suitcases, no explanation just a tagged note that they were sending them onto our address in Dubrovnik, well that was great, we had left it to fly elsewhere.

I booked a flight with Vueling from Amsterdam to Naples via Barcelona. When I arrived at Schiphol Airport I checked in for my flight at 7:00 am. When I arrived at the gate, the plane was there but a delay was announced till 9:05 am. There was no staff to explain. Around 8:35 some staff showed up. I asked them what the cause of the delay is. They told me that something was wrong with the configuration. I did not understand and staff did not neither. I informed the staff that I had to catch a next fight in Barcelona on 11:05 a.m. They told me that it should not be a problem. We boarded and were airborne around 9:20 am During the flight, the captain nor the crew informed us about the delay or apologised . Around 10:35 am the captain via the p.a. system: “crew prepare for landing”. The plane touched the runway around 10:55. There was no gate available, so we had to wait. Finally we had to go by bus to the terminal building. The crew was unable to inform me about the gate I had to go for my connecting flight. After landing the captain apologized for the delay. As reason he gave that the cabin crew did not had enough rest, so they left Amsterdam two hours late. In the terminal I found out that I had to go to gate B69, more than 1,000 meters from the place the bus dropped us at the terminal building. When I arrived at B69 the gate was closed and I missed my flight to Naples. I looked for a transfer desk of Vueling; there are two in the terminal. One was closed. On the other one two places were behind the desk. In from of the desk there was a queue of approx. 100 people. After almost one hour waiting the staff behind the desk could offer me a flight to Rome at the end of the day of a flight next day. The was no option because the ship would leave Naples around 5:30 p.m. Also was it not clear where my luggage was. I wanted to go back to Amsterdam. The lady at the transfer desk could nod arrange a ticket to Amsterdam, I had to go to the ticket desk of Vueling, 1.000 meters further in the terminal building. I went there and get my ticket to Amsterdam. After that I had to go 1,000 meters back to go to lost and found for my luggage. The lost and found desk was staffed by one to two persons and also there a queue of approx. 100 people waiting. After a while they said they found my luggage, and that it would be delivered on belt 6 in 30-40 minutes. After one hour it was still not there. I asked if I could file a report my missing luggage. That was not possible. I had to do that in Amsterdam. I boarded for my flight to Amsterdam. During almost all the flight, without any turbulence the captain switched on the sign ‘fasten your seatbelt’. As a result de cabin crew closed the toilets on board. After several remarks by passengers the opened the toilets. After landing I reported the missing luggage. The telephone helpdesk for Vueling was not reachable. Only an answering machine in Spanish. One day later I asked the Dutch agent of Vueling about the status of my luggage - they replied that the luggage was in Naples, and that at the end on that day it will be flown to Amsterdam by Transavia (that has the only direct flight from Naples to Amsterdam). Five days later I received my luggage at home.