Vueling Airlines

After some flights the main problems I found flying with Vueling are seats are extremely uncomfortable with not enough leg room for someone of normal size. Not enough space between seats for opening laptop or working at all; and hardly for reading. Cabin temperature too high in all flights. I found many other people also complaining about this unsuccessfully. Ambient music is always annoying specially when loud and before 8-9 in the morning and after 21-2200 hrs in the evening. It is a low cost airline however prices are much higher than Ryanair or Easyjet for the same service.

Paris CDG to Madrid late at security but staff pleasant - taken out to aircraft in small vehicle after bus had gone. Return at 6am had 3 seats to self so stretched out. Overall good value for money booked only 1 week ahead.

Ref Bill Jackson's review "you never lose your money" we had a flight booked from Marrakech to Barcelona for 9th october. Firstly the time was changed on 23rd March then on the 18th August the flight was cancelled. we have been trying to get our refund since then and have sent 6 e-mails non eof which have been answered.

Athens - Barcelona - Alicante I had my flight booked for 5th October which was a day of strikes in Greece. On 4th October at mid day all other airlines had cancelled their Greek flights for the 5th but Vueling customer service insisted that there was no strike in Greece the following day. Later in the afternoon I received a text message to say that my flight for the following day had been cancelled. Rebooked the Athens Barcelona leg for the 6th October with no difficulty and no cost. Was told I could rebook the Barcelona Alicante leg for a cost of 115 euros. I checked on line and bought a new ticket for 109 euros! Flights fine; we left Athens late because the airport was in chaos and the other leg was on time. Twice I have experienced that "you will never lose your money with Vueling" as on their website and twice I have lost my ticket and had to buy a new one.

Athens-Barcelona return. Outbound flight very full. No option of online check-in - came to the airport early despite travelling with no luggage only to find the check-in counter closed. When it opened some 1 hour later an epic queue had formed but departure was on time. In Barcelona security check with the 'mobile phone boarding pass' went smoothly. Return flight delayed 1 hr about 60% full and much more comfortable even considering the extra-cramped legroom. The planes on both journeys were rather new but already looked a bit worn with pieces of plastic missing here and there. The crew apparently speak English but in this case the onboard announcements were incomprehensible. They keep communication with non-Spanish-speaking passengers to a minimum and are considerably less friendly than any flight attendants I've encountered even on low cost/charter flights. Even though it should be in their best interest to sell refreshments they do not offer them when they pass with the cart - you have to ask yourself and loudly. Overall a mediocre flying experience definitely overpriced for what is being offered.

LHR-SVQ-LHR. I paid a little more for extra leg room. I use them several times a year and have never had a problem odd delays more often than not running early. What do people expect for these prices. I also use their PUNTO or airmiles programme and have twice flown at no cost to myself.

BCN-DME. This night flight was 1.5 hrs late the crew didn't even apologize for the delay. My extra-paid XL seat by emergency exit was uncomfortable - one of the armrests was missing due to security requirements but there wasn't even a pillow onboard to use instead back recline was close to nothing. Paid snacks and drinks. When passengers were leaving the plane the crew stood with their backs to them chatting between each other didn't care to say goodbye.

MAD-PMI return. Short 1 hr flights that were pleasant. We reserved increased legroom seats in the emergency exit which were comfortable with ample spacing between seats. Both flights were on time and the cabin crew friendly and helpful. The planes were new A320 with a clean and nice interior.

GOA-BCN. Good flight average service tickets a little too expensive. New aircraft new panels over our heads were attached with tape.

My wife (Bosnian biometric passport) and I (US passport) were not issued boarding passes on or scheduled flight from Madrid to Paris CDG. Check-in staff at Barajas Airport wrongly stated my wife needed a visa to enter Spain or France. We informed the supervisor he was wrong and he checked with his superiors who said we could not be issued boarding passes. We missed our flight but the police determined we were indeed authorized to fly. The check-in supervisor never acknowledged his error or apologized. At Barcelona the check-in girl saw immediately that we were right Madrid staff never bothered to read past the first line of text on the screen. A few poor members of staff and a lack of customer skills destroys what would otherwise be a great airline bargain.