Vueling Airlines

CWL-BCN-CWL. Or it would have been if they hadn't cancelled the outward flight 3 days before departure. Website and communication appalling. There is no UK contact number only a Spanish Premium Rate one and emails are in Spanish . Did get the return flight which was just about ok. Plane was old legroom was poor compared to easyjet. Luckily we were able to get an outward flight with easyjet from BRS but naturally at a greater cost.

FLR-BCN. Our flight was cancelled the night before Easter there was no representative in the airport so were told we were "on our own" regarding transportation back to the city centre and a hotel. Finding a hotel proved to be difficult and expensive getting help from Vueling has proved to be impossible so far. I was stuck in Florence for 2 extra days and my husband for 3 until the airport was able to reschedule the flights. Needless to say an unhappy ending to our anniversary travels.

Our flight from Madrid to Paris was ok but the return a nightmare. No plane due to mechanical problems in Madrid. Departed the next day after 15 hours of sitting. 5 euro voucher given for food but excluding drinks. They refused to permit any transfer to another airline during the miserable wait. No Vueling agent there to keep us informed. No offer to put us up in a hotel overnight. Arrived 5am and no public transport running to Madrid. Lost our prepaid reserved train to Cordoba.

Very expensive ticket (€255 return PRG-BCN) compared to other low-cost airlines with same service (buy onboard policies). Staff delivered a professional service but did not guarantee the passengers comfort due to no interference with a very loud group of passengers and no speeding up during boarding. Standard low-cost seat space but they could be reclined.

BCN-DME. While check-in at BCN was okay the crew onboard was utterly incompetent. I have flown in and out of Russia countless times and with the exception of Vueling every airline has provided non-Russians with a landing card. Instead I had to remind them. They had no idea what I was talking about at first and insisted that I didn't need such a thing. No refreshments and crew didn't tell passengers to quieten down as it was an overnight flight.

LHR-La Coruna-LHR. Great to be able to use a low cost airline from Heathrow and generally impressive. Friendly service nice clean and modern A320 and on time both ways. Only downsides - annoying Muzak and more annoyingly the worst legroom I've seen on any plane. Fortunately loads of empty space to spread out on outward journey and had exit row seats (which are rows and 14) on return.

TXL-MAD-TXL booked last minute and got a cheap fare. Planes appeared to be clean with the exception of the carpets which were very dirty. Also noticed many broken parts of the cabin interior handles of baggage compartments were fixed with tape and a sharp metal piece stuck out of the tray table. The seats were leather and comfortable but legroom was tight. Flights were not full we could spread out and they were on time. The cabin crew were quite nice but going through the routine. Would consider again if price is right.

ORY-BCN return. Good value for money even though I booked shortly before departure. ORY airport much more convenient than CDG. Both flights on-time young and friendly cabin crew with good command of English. However major downside is the incredibly cramped seating - I have never experienced such a tight legroom. Vueling website slow and affected by many technical glitches.

Cramped seats very narrow and it is seemingly the idea of this airline to crowd as many people on the aircraft as possible. Anything to eat or drink including water there was a charge for. Thank goodness the flights were 2 hours or less.

After some flights the main problems I found flying with Vueling are seats are extremely uncomfortable with not enough leg room for someone of normal size. Not enough space between seats for opening laptop or working at all; and hardly for reading. Cabin temperature too high in all flights. I found many other people also complaining about this unsuccessfully. Ambient music is always annoying specially when loud and before 8-9 in the morning and after 21-2200 hrs in the evening. It is a low cost airline however prices are much higher than Ryanair or Easyjet for the same service.