Vistara

Not Verified | Awful service experience. Staff were very rude, did not care about customers. The food selection was poor and had no fizzy drinks on the way back to UK. I had to wait 3 hours to check my baggage as the staff were extremely slow with with all customers complaining and had to run to get to the plane. In addition they charge for you to book an economy seat! At least 40% were chargeable seats! They do not value your money.

✅ Trip Verified | London to Mumbai, flight was excellent. Dreamliner flight. The staff, the cabin crew were good. But I feel the flight from Mumbai to Chennai was not up to the mark. Not faced any issue but I feel it's not as standardised as the international London to Mumbai flight. The food was amazing and overall I love Vistara more than BA.

✅ Trip Verified | Flights are new, clean & crew members are wearing Covid-19 PPE kit. I & my wife had Vistara tickets in the same flight segments. I booked my India portion of the ticket online through Vistara website. But my wife’s ticket was booked through a different agent. On Oct 3rd, we arrived at Baggage drop-off ticketing counter at at 6:05AM. Our flight departure was scheduled for 7:00AM. At the Baggage drop counter, they didn’t accept my baggage & but took my wife’s luggage & placed in the weighing machine. The agent in the counter informed me that the Baggage drop-off counter just got closed & I am late. I asked how you are taking her luggage, the agent told because she is having international ticket. My wife didn’t want to take the 7:00AM flight alone. So she took her luggage off from weighing belt. The check-in counter manager then advised us that, they would able do a complementary accommodation in next immediate flight & advised us to go to sales counter there & inform about this. We both went to Vistara customer service sales counter in Terminal-3. However the service representative there said that next flight I can take is at 5:50pm not 11:10 am. But she didn’t confirm my ticket & instead asked to wait. In the meantime my wife’s ticket was confirmed to 5:50pm flight by the booking agent. My ticket was still not confirmed until 12 noon. At this time the sales representative asked me to book a new ticket instead & pay the full price. I informed the representative that I was advised by check-in area manager that I would get a complementary adjustment in next flight. She asked me to bring the check-in area manager to sales counter which I couldn't do. By 1 pm, I went back to sales counter & wanted to pay the full price to book the ticket. At this time, the sales representative said there is NO ticket available to BBSR on 5:50pm and advised me to take next day flight. I informed the counter that there is ‘available ticket’ showing online. I went ahead and booked it using Vistara.com website by paying full for 5:50pm. But accidentally the first name in the new ticket was my wife’s first name instead of my first name.

✅ Trip Verified | Thanks to Vistara for giving such a wonderful flying experience. I am happy with your new added facilities and the staff at Hyderabad airport. They helped me with my issue of my extra large luggage. Thanks to Mr Mahendra and Mr Ashok

Not Verified | I liked the airline, the crew was good and the food was also good. I liked their internet it was really fast better than my office one. I recommend everyone to use Vistara - though its bit costly but its worth it.

✅ Trip Verified | I had flown from Delhi to Mumbai for some personal work. Vistara was a fantastic experience, they took great care of hygiene throughout the flight and this was the first time I experienced full flat beds in domestic business class within India. Business class seats had quite big screens for IFE and the service was pretty good as well given the pandemic. Since this was the morning flight, breakfast was scrambled eggs with paratha which was quite good with a bread roll and some fruits on the side, pretty good for a 1.5 hour long flight. Overall quite impressed, of course the pandemic has done away with the usual business class goodies of a welcome towel and a drink but then such are the times we live in.

✅ Trip Verified | Extremely disappointed with Vistara’s in-flight food. Expected better from a full service carrier than to be served a baked roll and a bottle of water. My prior journey was with an LCC where I purchased a hot meal and a refreshing beverage.

✅ Trip Verified | The service was nice, kind and prompt response from the staff, provided a small snack for 2.30 hrs flight. Seats and ambiance was much comfortable. No delays except the usual Delhi air traffic delay. The baggage reached safe. I am giving 9 points due to the behavior of one staff during check in process. He was hesitant to respond to my questions. Overall a very pleasant travel experience.

✅ Trip Verified | This was my first time flying with Vistara. I travelled in business class and I was the only one there. I had two check in suitcases under 25 kgs, 1 small bagpack and 1 cabin bag. I had one extra cabin bag which weighed 8 kgs. They did not allow me to take it on board and insisted me to pay £160 to check it in. I asked the agent if she can reduce the price a little if I have to check the bag in and she refused. Never am I ever going to do the mistake of travelling with this airline.

✅ Trip Verified | Had a horrendous journey back to the UK as ground staff did not have any idea on transit rules by country nor were they familiar with bubble agreements. Manager shows a message on Whatsapp claiming to be a set of guidelines followed by them. Staff need to be trained in customer service especially if they claim to be part of Singapore Airlines delivering world class service. Ground staff at the booking counter at New Delhi airport seem to be fed-up of life and feel they're doing passengers a favour by answering their queries. Never again Vistara!