Vistara

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 125 reviews
8/10
4 star Skytrax Rating
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8/10

"welcome new full service"

(India)

Vistara flight from Delhi to Mumbai. Check in was very smooth with many open counters at Delhi T3. Flight was delayed 20 minutes and we were kept informed. Boarding very quick and efficient. Seats in economy seem better than most domestic carriers. Aircraft clean. Food served included a nice chicken with noodles, corn salad and dessert- quite nice. Tea/Coffee service after the meal. Pilot updates were frequent and the flight got in only 10 minutes late. Bags on belt as soon as we got there. Great experience and a welcome new full service carrier for India.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDEL to BOM
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Great experience"

(India)

Vistara flight from Delhi to Mumbai. Check in was very smooth with many open counters at Delhi T3. Flight was delayed 20 minutes and we were kept informed. Boarding very quick and efficient. Seats in economy seem better than most domestic carriers. Aircraft clean. Food served included a nice chicken with noodles, corn salad and dessert- quite nice. Tea/Coffee service after the meal. Pilot updates were frequent and the flight got in only 10 minutes late. Bags on belt as soon as we got there. Great experience and a welcome new full service carrier for India.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDEL to BOM
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"one of the best airlines"

(India)

Bangalore to New Delhi with Vistara, and I was travelling with my husband. We had booked the tickets on premium economy, but to our surprise we were bumped up to business class. I have to say this it is one of the best airlines in India. I was quite impressed by their service, on the ground and in the air. Too bad they don't have a lounge yet.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBLR to DEL
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"definitely prefer Vistara"

(India)

Delhi to Bangalore flight UK889. The flight was delayed by 5 hours due to dense fog. It was supposed to take-off at 6:25 am, but we finally took-off at 11:35 am. At close to 7:30 am, they requested the customers to go to food court and have breakfast. It was just Dosa or Pudi. I was under impression that complimentary breakfast was over. Though, when we boarded the flight at 8:30, again they served the proper breakfast. The flight could not move by 9:30 as it was in queue. Again, close to 10:00 am they served Cookies and Juice. Though, the flight was delayed for 5 hours, crew member and staff made sure that people were always informed and server well. I will definitely prefer Vistara next time.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDEL to BLR
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"courteous staff and crew"

(India)

Mumbai to Delhi return and upgraded to Vistara premium economy on outbound (greater legroom, priority boarding, baggage first-out). By far the most courteous staff and crew, and the best in-flight catering on a domestic Indian flight. Spacious enough, and seats were not uncomfortable. Flights were delayed both times. They should roll out inflight entertainment, or cut fares.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBOM to DEL
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"with pleasing staff"

(India)

Mumbai to Delhi return on peak hour flights. Premium economy on the outbound, economy on the inbound. Flights were delayed, and had no in-flight entertainment. However, crew and ground staff are very courteous (one offered us an upgrade). Premium Economy gets you extra legroom, dining choices, priority boarding and deplaning, and baggage first-out, but unless they get their IFE act sorted, its not worth the price. Economy is regular, but with pleasing staff and good food (better so than Premium Economy). Again, at the price point, a little IFE and more baggage allowance should be included.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteBOM to DEL
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"customer friendly airline"

(India)

Delhi to Mumbai. Vistara is a relatively a new airline which gives you a full-service carrier within Indian skies. Its services are good with good choice of food, attentive and helpful ground and inflight staff, clean aircraft with decent legroom. The only thing it lacks is the IFE which is not available. Overall, a customer friendly airline.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteDEL to BOM
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"they do some things well"

(India)

Vistara is a new airline and they do some things well. There is good leg room, boarding is by seat number and works well. The food is so-so. However, I have taken the evening flight from Bangalore to Delhi three times, and it has been late each time. It appears to be a regular thing on this route, the staff is unconcerned and seem like they are used to it.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangalore to Delhi
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"a refreshing experience"

(India)

This was a refreshing experience. Being Upgraded from Premium Economy to Business was a nice touch. The cabin crew in charge of business class were warm, friendly and professional. The seats were spacious and comfortable with a generous legroom. However, contrary to their website, no IFE tablets were distributed. But that is fine for a 40 minute flight. Welcome drinks were offered followed by a choice of two vegetarian and one non vegetarian meals. The dessert was delicious. Two oshiboris were distributed. Chocolates were given too. Impressive enough for a 40 minute flight.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMumbai to Goa
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"smart, warm and efficient"

(United States)

Flew Vistara in Business Class twice in the last month, from Mumbai to Goa and then back. The aircraft looked new, the cabins were spotless, and the seats very comfortable. The young ladies in charge of service were smart, warm and efficient. A welcome change from Jet Airways which has now become tired and jaded in every way.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteGOI to BOM
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes