Vistara

Not Verified | Flight was delayed due to weather conditions I had a connecting flight to Melbourne with in 2 hours of arrival at Delhi. Staff had organised a ground staff to assist me and he did a great job. Got me to the check in counter in time. Thank you.

✅ Trip Verified | When things go well with this airline, you get a value-for-money and pretty comfortable experience while getting to wherever you're going. The hard product is pretty good (newish aircraft, and good seat options esp. on the A321neo) and the flight and cabin crew are easily among the best I've flown with so far. When things fall apart, such as technical issues, Ground Ops at DEL is unable to plan ahead or communicate effectively. Despite having the three hours the flight was delayed to start making plans and arrangements, while 2 men worked, the other 3 men at the DEL transfer desk were either folding their arms or looking concerned, refusing to answer any questions while a dozen or so pax from a severely delayed incoming flight are either rushing for their connection or were simply brushed away without being given the basic accommodation. Customer Care is only interested in blame deflection rather than feedback, repeating statements about technical issues and safety when the feedback was not about the technical delay at all.

✅ Trip Verified | Very poor website for check-in. Allowed one passenger for check-in but the other passenger was not allowed. The e-ticket number is the same. Still a problem. Not a user friendly website. No help from the customer care except telling us to go to the check in desk.

✅ Trip Verified | Delhi to Hyderabad. I had too much additional luggage with me and was really worried about carrying it to the final destination, but staff were very helpful and informative. She not only communicated well and resolved the issue but also had understood what the passengers go thru. Looked forward to fly with Vistara and would also love to recommend the airlines to my family and friends

✅ Trip Verified | I was coming from USA and having connecting flight to Lucknow. At the time of baggage checking the staff Shakshi helped me a lot as there was one bag extra and I have already paid for that, but somehow it’s was not showing in their website. This girl really help a lot to get it clear.

Not Verified | I've flown this airline in same class before and knew what I can expect. Happy to notice that airline has hold it's standard and imparts superior product among all Indian and many EU carriers. Service excellence, catering and safety are few important points I noticed, where Vistara really plays the ball well. On both the sectors, service was excellent and consistent as well as catering. The entire cabin crew are eager at work and does all they could to serve the best. Polite, courteous, warm-heart, smartly dressed and professional crew reflecting Indian culture! The catering is among the best. Do not miss the desserts. A catch I noticed is AVOD should be updated with new movies and series urgently. The selection has to be more vivid, broader and up-to-date. After one flight, one can easily run out of options. While on-board product is excellent, where Vistara can really improve is ground customer service. Now for the third time, I got differing information in comparison to representatives on airport. The ground staff is divided on procedures and info. This can be make or break deal because it's not reliable. Cabin crew should keep up the excellent work. A superior product does cost a little more but Vistara is doing it's best and she does reflect her heritage inherited from elder sister in Singapore.

✅ Trip Verified | I had a flight today at 6:50pm from Bangalore to Delhi and reached the boarding pass counter after long queue outside the airport and managed to be there by 5:51 pm. I had boarding pass in my hand just wanted to submit my luggage. I asked 3 staff member of Vistara team if I am too late and every one said Mam you will catch the flight. But one staff was rude, he just didn’t want to even listen. Clearly telling me you can’t means can’t and I literally begged them and made them understood if I leave my luggage and rush to the gate I will be able to catch the flight. But it was clear that even if your staff was trying he simply wanted to be rude. I begged every staff member who were kind enough and have a logical reply to rush to the gate and leave my luggage and by 6:25 I was in the aircraft and even after me 3 more people boarded. Your crew members are amazingly well mannered but that guy wasn’t. rest of the staff was super kind . Thanks

Not Verified | We flew premium economy and this was our first flight with Vistara. Flight was good and staff excellent. Having paid a little extra for premium economy I expected to give a glass of prosecco or champagne but received a small glass of water or orange. The airline tends to serve food and drink at the same time instead of drinks first but you had to ask for a second drink. Seats are comfortable. Biggest let down is they do not offer a choice of food for coeliac (gluten free). Fortunately we had contacted the airline and we took our own food but the staff on the flight did their best to find something for my wife. Ground staff don't care if your luggage has priority and on arriving at Heathrow although ours was marked priority it was one of the last ones out. Overall flight was good but waiting for luggage at Heathrow not good.

Not Verified | Would love to share my appreciation for the 2 wonderful ladies manning the check in counter, Vistara Airways at T3, New Delhi on 5th April. Could gather their names are Ronali and Reena. Service with a smile, lots of patience, helping me out i while I had to transfer my pastry cutlery from cabin to checked baggage as I struggled to rush forward to the ongoing flight was a big help. Keep it up ladies. I remain a Vistara loyal flier. Only issue is that inflight food quality has gone down. Hope you can do something about that. Do give a big thanks to your ladies mentioned here.

Not Verified | Wonderful experience. Very kind staff. Neat flight. Pilot was perfect in takeoff and landing, food was very good, hygiene and cleanliness is top class