VietJet Air

✅ Trip Verified | Ho Chi Minh to Da Nang. No clear information given! Called customer service for 2 times from Singapore due to charge double when I purchased additional baggage. The flight had been rescheduled 2 times and gave last minutes notification on the day before through email! Call centre informed me no need to bring my credit card since already verified. Then now in airport need to verify again. This will be the first and last time take this airline.

✅ Trip Verified | VietJet Air flight from Ho Chi Minh City to Hanoi was delayed and delayed and delayed. No announcement made until after the departure time. Staff and managers were rude. No consideration for passengers trying to get back to HCMC on a Sunday night and for those trying to catch connecting flights.

✅ Trip Verified | Phuket to Bangkok. Worst check in experience. Passengers were not handled one by one but across, people with overweight luggage were not charged or send away but discussed with for more than 20 mins. This happened more than once, hence massive delay occurred. Our check-in bag was almost forgotten. Chaotic. Took more than an hour to check in, despite relatively small line.

✅ Trip Verified | Ho Chi Minh to Taipei. First time we fly this airline for both International and domestic flights. We had good flights with smooth landing, very clear onboard announcement and safety demonstrations from cabin staff, better than Vietnam airlines for both their English and instructions. The cabin carry-on luggage is restricted to 7 kg that needs to improve if possible to allow heavy empty language case as mine that is already 5.5 kg. We understand this is a low cost airlines, so we paid for the extra weight ! On the way back from Taipei, we paid for extra leg room seats when checking in but only 3 seats were allocated on the second row and the other 3 spreading apart in the normal seats in rows 4 & 5. Cabin attendant played nut about this and we had to let go as making issue may cause delay. Overall, we are happy with all flights but be aware of mistake from ground staff. Check your boarding pass if you travel with a group.

✅ Trip Verified | Flights are constantly delayed, seemingly by design. Apparently 17% are delayed 3 hrs or more, but I’d say 90%+ are delayed at least 30 mins. I had a connecting flight in Hanoi, left myself some wiggle room but not enough. The problem is Vietjet doesn’t tell you the flight is delayed until it’s already boarding time. But it’s always delayed because of a “late arrival”, often times the plane has not even left the origin city it is coming from. They only report delays when there is no plane at the gate at time of boarding. So I switch flights twice to still make my connection, went through security 3 times, got in line to board 3 times, and got delayed by 2+ hours 3 times. I ended pulling my checked luggage off of the bay and booking with another carrier. They noted I will not be refunded.

✅ Trip Verified | Ho Chi Minh City to Hanoi. This flight with Vietjet Air was on par with most Western low-cost carriers. They offer great fares in domestic Vietnam, and purchasing checked baggage is cheaper than on their competitor Jetstar. However, they cancelled our flight a week before departure and we had to rebook on another flight departing several hours later. Dealing with their customer service via email was quite straightforward. I seriously don‘t understand all the bad reviews here - just be aware it‘s a budget airline (and check your itinerary in advance, just in case they cancel your original flight). I will fly with them again!

✅ Trip Verified | Ho Chi Minh to Phu Quoc. I had the worst experience with this airline! I fly regularly across Asia and Europe and never had such a bad experience. My flight was delayed for 1h30 and Vietjet Air only sent a text that I never received. Plus, had to pay extra for my luggage because an error occurred in their system. When I went to complain they didn’t do anything and asked me to write and email. After receiving a reply, still nothing is done to compensate. Worst customer service ever.

✅ Trip Verified | Hue to Ho Chi Minh. No-one deserves to experience the catastrophe that is vietjet airlines. I would rate them minus 5 stars, but unfortunately that isn't possible. Our flight that was from Hue to Ho Chi Minh was delayed by an hour, the attendant which we spoke to did not give us a reason for the delay and was unapologetic. We called vietjet's hotline and encountered the worst excuse of customer service, where they were unsympathetic to our situation and dismissive of our feedback. I deeply regret for believing for a moment that vietjet was an airline that was competent enough to receive my money. Their customer service is non existent and they fail to deliver on-time flights

✅ Trip Verified | Phu Quoc to Singapour via Ho Chi Minh city. There’s one easy rule when traveling in SE Asia, never ever fly Vietjet! Unless you like up to 4 hours delay and cancelled flights (without any notice or apologies). Canceling flights is a usual procedure when the flight is not fully booked, and the answer usually is "don’t know. Maybe technical issues". Also it’s not one or two delayed flights. About 80% of their flights are 1-4 hours delayed. So if you want to spare yourself the connecting flight heart attack or turn a one flight trip into a daytrip - just book with another airline.

✅ Trip Verified | Ho Chi Minh to Taipei. Flight delayed 35 mins at first, fine, normal stuff. But they stopped in the middle of boarding and left more than half of passengers standing in line for an hour without giving any reason or information. Eventually when everyone was so fed up and tired of standing, they announced that the flight would not take off until 2:30 am (the official flight time was 1am). Staffs were chatting and not caring about standing passengers who have absolutely no clue. In flight service was also bad and cabin crew somewhat arrogant. Never again!