VietJet Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 689 reviews
3/10
No Skytrax Rating
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1/10

"worst airline I have ever encountered"

(Germany)

Trip Verified | Truly the worst airline I have ever encountered (and I’m flying 50+ times a year). My flight has been entirely changed (date and destination) without even informing me! Only when I started contacting them, did I get an email informing me of the change (22h before departure!). I stead of flying to Ho Chi Minh, they rerouted me to Hanoi on the next day without my consent or even knowledge. The reply I got from customer care “We apologize, the flight you booked is full. Consider raking the flight on your ticket.” Hanoi is 1700km away from Saigon — how can this be allowed? The next day another flight with VietJet — 3h delay, which I received an email about when I already arrived at the airport. Absolutely unprofessional and inhumane behavior.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to DaNang
Date FlownNovember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“terrible experience”

(Vietnam)

Not Verified | It was my terrible experience with VietJet air, it was delayed for 3 hours as they wanted to combine passengers from some flights into one, not to mention the lady at the ticket checking counter was very impolite to some old passengers and it showed on her facial emotion and her voice. I would never use their service again and would recommend you choosing other providers such as Vietnam Airline or Bamboo Airways.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHo Chi Minh City to Ha Noi City
Date FlownNovember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"I can't recommend VietJet"

(United Kingdom)

Not Verified | First time flying with this airline and not particularly impressed. Flight delayed (seems to be a regular occurrence going by other reviews), plane was old and quite dirty. The real problem though was leg space (I'm 6'2" and I struggled and on a four hour flight this isn't what you want). It's a budget airline but I can't recommend VietJet, even though the ticket price was more than reasonable.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSeoul to Hanoi
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“always, no matter what LATE”

(Argentina)

Trip Verified | Honestly the worst airline I’ve ever flown with. Terrible customer services, illogical strict regulation even for a low budget airline, but above all constantly, always, no matter what LATE. I sincerely believe I have never flown on time with them. Last time Hanoi HCMC, the flight was delayed 4 times…the only good thing I can say about them is that cabin staff uniforms are smooth.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHanoi to Ho Chi Minh
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"A very disappointing experience"

(India)

Trip Verified | A very disappointing experience with VietJet Airways from Taipei to Bangkok. Being denied a glass of water on a 4-hour flight, especially when your wife wasn't feeling well, must have been frustrating, especially since you had only card payment available and no local currency. It's understandable to expect at least basic services like water after purchasing a ticket, and it's unfortunate that the airline couldn't accommodate the request. This kind of service definitely leaves a negative impression.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTaipei to Bangkok
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"unorganized and terrible experience"

(Canada)

Trip Verified | As always Vietjet has been a huge let down. Every flight I have ever used with them has been delayed minimum 30 minutes. Do not book night flights because they will push your flight 2-3 times to a later flight because they can’t get enough people on an earlier flight. The help desks always give a sad excuse as to why it’s been delayed and aren’t a good help at all. Very unorganized and terrible experience.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHanoi to Hi Chi Minh City
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Very bad experience"

(Spain)

Trip Verified | Very bad experience. I was travelling with my wife and our combined weight of our two backpacks was 20kg. After several minutes trying to find a different solution I had to pay 350.000 dong to check in my bag. I could not pay with card while other people where paying with card in front of me. To complete the experience, once on the plane, they told me my power bank had been removed from my backpack and that I had to lose my flight I wanted to recover it. No additional solution was offered. Terrible experience, I recommend Vietnam Airlines all around. Better customer service and overall experience. Totally worth paying the few dollars more for the flight and have a better experience.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHo chi minh to Da Nang
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“unprofessional and disrespectful”

(India)

Trip Verified | I traveled from Mumbai to Ho Chi Minh City (VJ-884) on September 27, 2024, with my 80-year-old mother. It was our first time flying with VietJet Airlines and experiencing Vietnamese culture. Unfortunately, we encountered a particularly rude male flight attendant. When my mother asked him for water upon boarding, he curtly informed her that it would be served later with the meals. About half an hour later, when the meals began arriving, we received one bottle of water each. My mother requested an extra bottle, which the female flight attendant provided. Shockingly, the male attendant then demanded the extra bottle back, snatching it from my mother’s hand. This behavior was both unprofessional and disrespectful. He could have asked money for the bottle of water rather than snatching it. This encounter left a very negative impression of Vietnamese hospitality. Such behavior is not fitting for the airline industry and reflects poorly on the country. Such an unprofessional airline staff does not fit into hospitality sector as what he did was completely inhumane. If anyone had a similar experience, I’d like to hear how you would react if someone snatched a bottle of water from your mother. I didn’t catch the name of the attendant, but I would recognize him if I saw his picture in the future. VietJet can easily identify him based on the flight details I've share with then on email sent on 7th October 2024. Additionally, I found it bizarre that they required a boarding pass from each passenger before serving meals. My boarding pass was in my bag, and I had to retrieve it, which I’ve never experienced in my many travels. I will not fly with VietJet again and will strongly advise others to be cautious as well.
AircraftVJ-884
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Ho Chi Minh
Date FlownSeptember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Service was very bad"

(Indonesia)

Trip Verified |   The staff at Check in counter is the worst. Even this is budget Airline, the customer still have the right to be treated well. They are not even give you smile, they have to consider retraining their staff. Service was very bad.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHo chi minh to Bangkok
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no empathy at all given to us"

(Indonesia)

Trip Verified | We booked our flights to Vietnam through VietJet Air.com. We both paid for E sims for our departure flight and for our return flight (VJ997), we did not receive any information or emails with a QR code for us to be able to use the E sims. Prior to our flight we made several attempts to log on to the online system in Manage my booking, only to be presented with an “Ooop’s error” message. This of course was extremely frustrating. We also attempted to call your Customer Service line, but again had no success with this. We advised this to the Counter staff who knew nothing about the process as they are not VietJet staff only handling crew and therefore could not provide any assistance or advice on how to resolve the issue with our E sims. There was no issue with our contact details as we received all emails with regards to the several changes to our outbound flight VJ900. We then boarded the flight and advised the flight stewards of the situation, and they too could not help. They then advised that they will be putting through a complaint on our behalf, and they also gave us this email address to contact, so we can follow up on the complaint. The meals we did receive after waiting for 7 hours for the flight to take off, having an emergency landing at Ho Chi Minh City due to the Typhoon, were so dried up and not what we ordered and paid for either. We also did not receive any priority check in either that we paid for. We also paid for HOT SEATS extra leg room on the A320 NEO, we never received this, and our seats had been moved forward with NO EXTRA leg room at all, we were in seats 5A and 5B. we tried the seats in front of us and they had plenty of leg room. We advised the flight attendant that we had paid for extra leg room, and he didn’t care at all and all he wanted us to do was take our seats. The ground crew at the check in desk in in Hanoi were extremely rude and non-cooperative. They just kept quoting policy with no customer service at all. We were extremely disappointed with the service that the airline advertised but did NOT supply. There was no empathy at all given to us about our situation on both flights. Your customer service, well that does NOT exist at all, the staff never smiled never said hello or welcomed us on any of the flights, it was as if they really did not want to be there and would rather be out with friends socializing, not at work.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBali to Hanoi
Date FlownSeptember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no