VietJet Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 395 reviews
3/10
No Skytrax Rating
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1/10

"worst airline I have flown"

(Australia)

Trip Verified | Bangkok to Chiang Mai. Vietjet Air is the worst airline I have flown! Vietjet refused to give me a full refund on a double booking (the double booking was a web-based mistake on their side). Yet they wanted to charge a penalty of more than half the ticket price based on a return penalty for both sides of the arrival, departures. And this double booking was done on the same day as each other and I informed on the same day. Visa and my bank refunded the full amount but this incident shows you should never book with Vietjet online. My friends in Vietnam warmed me about this airline but because they were cheap I never listened. I paid for my mistake with lots of stress.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Chiang Mai
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"unfriendly and unsympathetic"

(Switzerland)

Trip Verified | Krabi to Bangkok. When doing the check-in they told us our luggage was each 1kg too heavy and we had to pay 840baht to chrck both of them. We wanted to load some things from one suitcase to the other so we only had to check one of them. They didn't allow this! By the time we realized what was happening they already took both our bags and sent them on their way. Staff during the whole time quite unfriendly and unsympathetic. Very unhelpful.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKrabi to Bangkok
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

VietJet Air customer review

(Malaysia)

Trip Verified | Ho Chi Minh to Kuala Lumpur. Absolutely ridiculous baggage policies. They even weighed my handbag to add on to the total limit of 7kg hand carry. I could understand if they do it like AirAsia and include your laptop bag to the hand luggage. But including your small little clutch is just unbelievable. Would never fly with them again. Btw carrying on my hand luggage cost me 950k VND. More precisely my 1kg clutch.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHo Chi Minh to Kuala Lumpur
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Always delayed"

(Vietnam)

Trip Verified | Hanoi to Ho Chi Minh City. Always delayed, flight was delayed by 3 hours and then before boarding was delayed yet again. Almost every time I fly with vietjet there is a significant delay.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHanoi to Ho Chi Minh City
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst airline in Asia"

(South Korea)

Trip Verified | Da Nang to Ho Cho Minh City. Worst airline in Asia without any doubt. My girlfriend and I purchased roundtrip tickets from Korea to Ho Chi Minh, with another round trip flight to Da Nang to Ho Chi Minh. In total we had 4 flights with VietJet air and the only flight that wasn't delayed was cancelled. Every flight we would get an email the night before stating the flight would be delayed, an hour on average. Also, VietJet air is the only airlines that didn't give free food or drinks (including water) on am international flight. The one positive characteristics I have found about VietJet air is that you get to bond with the people who also mistakenly bought tickets about how frustrated they are with this company.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDa Nang to Ho Cho Minh City
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Ridiculous and abusive"

(Vietnam)

Trip Verified | Ho Chi Minh City to Denpasar. Ridiculous and abusive 50 USD charge at the boarding gate for "overweight baggage", asking to empty the pockets to double-check baggage which was already accepted and tagged at the check-in counter, just before boarding.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to Denpasar
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Complete malpractice on every level"

(United Kingdom)

Trip Verified | Ho Chi Minh to Kuala Lumpur. Even giving this airline one star is too high. Constant delays on the majority of flights, rude, unfriendly customer service, and worst of all, they do everything they can to get as much money from customers as possible, when their tickets are not even as cheap as other airlines. Please consider carefully before you fly with them, and opt for another route if possible. Complete malpractice on every level - shocked they are still in business, they should be shut down and taken to court. Does not do the beautiful Vietnam any justice whatsoever.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHo Chi Minh to Kuala Lumpur
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they denied to compensation"

(Vietnam)

Trip Verified | Ho Chi Minh to Nha Trang. Very bad experience. My schedule was 10h50 but was changed to 11h25, and actually departed 15h13. After many emails, they still denied to compensation as described in their policy. Please never choose this airline.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHo Chi Minh to Nha Trang
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"representative was very rude"

(Indonesia)

Trip Verified | Hanoi to Da Nang. The Vietjet Air representative was very rude, really not recommended. I paid my cost for excess baggage, the lady who serve me was very rude, I was too confuse with the Vietnam dong, and she said do i have do a math for you? She argued with me, just because the silly thing. This issue really not acceptable. The other staffs were pretending nothing happened. Really not friendly with tourists.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHanoi to Da Nang
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"1 kilo over on cabin bag"

(Malaysia)

Trip Verified | Ho Chi Minh City to Kuala Lumpur. Worst customer service ever. Do not use this terrible airline. Charged 950,000 VND for being 1 kilo over on cabin bag. Staff have no common sense and completely arrogant, then delay, delay, delay. Avoid this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to Kuala Lumpur
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no