VietJet Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 689 reviews
3/10
No Skytrax Rating
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10/10

"exceptional value for money"

(United Kingdom)

Trip Verified |   I have flown with VietJet four or five times now and have only praise. Once, I received an email saying that my flight had been re-scheduled by one hour - later (I received this five hours before my flight departure). Although a tiny bit inconvenient, at least they notified me. The planes, staff, prices and add-on services are absolutely excellent and offer exceptional value for money. The airline also flies to some great destinations that would normally involve two stops with the traditional airlines. I have just booked a flight from Phu Quok to Bangkok with VietJet and is currently the only airline offering this direct flight. The planes are a bit bigger than LCC's that I have used in the past. Although it may be just the time of the year, there has been ample space on the plane.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHanoi to Phu Quoc
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Always delayed2

(Vietnam)

Trip Verified | Always delayed. I knew this already but I had to book another flight with them because no other companies had the right schedule for me. As a result, a flight scheduled at 10pm was rescheduled 3 times to 11:30, 12:35, and finally 2am. This is our flight back to Saigon, and it's happening after our flight to da Nang was rescheduled from 2:35 to 4pm. Wonderful work Vietjet Air
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHo chi minh to Da Nang
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline in Vietnam"

(Vietnam)

Trip Verified | The worst airline in Vietnam. Ticket is cheap, however, it will kill all your plans. I had a flight at 8:55PM. It is pushed back to 8:25PM. When I got to the airport in Da Nang, I got the notification that it was now delayed till 9:30PM. Could not do anything else but wait. At 9:00PM, got another notification that the flight was delayed to 10:00PM. I was at the airport for 3 hours without knowing when I could get on the plane. VietJet squeezed all the flights they had that night in one flight, which was the 10:00PM one. Also, 10:00PM was not the time the plane flied, they boarded at 10:00pm. Got off the plane and waited 40 minutes more to get my checked bag without any clear explanation for the airline nor any staff. My plan was to get to Sai Gon at 10pm, and Vietjet ruined it. It was the most horrible flight I’ve ever gone. Some may say that “it only happens a couple times”. Yea, just a couple. 8/10 of the flights are delayed. Some even got delayed overnight. I know the flight is cheap but there is always a catch. If you value money over your plan, time, and experience, go with Vietjet. Otherwise, keep away from this airline even though the price is tempting. Vietjet knows this problem, but they choose to ignore it, and Vietnam does not have strict rule on airlines, so there will be no benefit for you if they flight is delayed or cancelled. Pick wisely!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDa Nang to Ho Chi Minh City
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

“Almost every flight is delayed”

(Vietnam)

Not Verified | Almost every flight is delayed, delays of many hours are normal. There is no advance notice, no way to call the hotline number, and when arriving at the airport there is no flight to change. Terrible.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to Hanoi
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"charging me for a checked bag"

(Thailand)

Trip Verified | I just encountered an issue with Vietjet Airlines at Da Nang International Airport. Despite my ticket clearly stating that I'm allowed one personal item and one carry-on (max 7kg), the agents insisted on combining both items and charging me for a checked bag. When I asked for clarification, they became dismissive and rude, refusing to explain their reasoning. Instead, they started speaking in their native language, seemingly gossiping and insulting me. I hope Vietjet can improve their customer service and ensure consistent policy enforcement.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDa nang to Bangkok
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"attendants were friendly and enthusiastic"

(Vietnam)

Not Verified | The 6:15 flight departed on time and arrived 15 minutes earlier than scheduled. The check-in counter staff were very efficient and professional, providing thorough guidance through the check-in process. The flight attendants were friendly and enthusiastic, assisting passengers with organizing their carry-on luggage. When a passenger felt airsick, the attendant responded promptly by preparing a vomit bag and providing assistance.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHa Noi to Buon Ma Thuot
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"dismissive and unsatisfactory response"

(Australia)

Not Verified | If You are going to travel with infants and kids using Vietjet you should read this review. During our first flight from Perth to Ho Chi Minh City, we were allocated seats at the back of the plane, seat 38 with a 5 months old baby, 3 years old toddler and 7 years old kid. It was highly inconvenient (hot, noisy and shaking) , especially considering we were traveling with young children who require extra attention and care. My infant and toddler got sick after the flight. So for our return flight I purchased front row seats, 3A, 3B, 3C, and 4C, where we would be able to sit together with my husband and attend to the needs of our children more effectively. However, upon check-in, we were informed that our seats had been reallocated further down the plane, seats 14D, 14E, 14F, and my husband was assigned seat 17C, separate from the rest of our family. We were informed that our seats had been given to business-class passengers without any further explanation or consideration. To make matters worse, she mentioned that we "may or may not" receive a refund. This dismissive and unsatisfactory response left us feeling angered and neglected. The lack of empathy, understanding, and professionalism displayed by your staff during this experience is deeply concerning.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePerth to Ho Chi Minh City
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"it wasn't an enjoyable flight"

(Australia)

Not Verified | VietJet Air is infamous for their lateness and delay. All of my friends and family have warned me about Vietjet but I thought how bad can it be and they did pretty badly. For a start, there was a delay of 30 minutes and when we have finally embarked on the plane, the plane smells really bad. The seat is torn and the arm rests are old and peeled. There was rubbish on the floor when we first walked in. Overall it wasn't an enjoyable flight.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhú Quốc to Hồ Chí Minh
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"constantly late/delayed"

(Australia)

Not Verified | Have flown a number of times, they are constantly late/delayed or don’t fly at all. You talk to staff and they are too busy doing hair, sleeping or playing games on phone!! Budget airline, absolute joke.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHi Chi Minh to Bangkok
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“Appalling airline”

(United Kingdom)

Trip Verified | Appalling airline. We had lengthy delays both on our outbound and return. Our outbound journey was delayed from 22:10 to 01:00 which was bad enough, but our flight back was even worse. For our return journey we were only notified at 18:30 that our 20:55 flight had been delayed until 12:05, then later contacted again to be told it was rescheduled for 03:20. The explanation they gave us when boarding was bad weather in Ho Chi Minh City, which we knew to be to be lies as we have relatives there who confirmed there was no rain in the after 20:00. It seems that Vietjet don’t care about customers’ schedules and are content to delay everyone’s flights until they can fill a plane to full capacity. No wonder domestic tourism is down with service like this. I will personally never use Vietjet again and will recommend to others to find alternative airlines or train service. Being delayed by 6 hours for a 1 hour flight is unacceptable. Especially when you pay a higher fare for a peak time, then get delayed to a time which was available at a much lower price!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to Da Nang
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no