✅ Trip Verified
| Ho Chi Minh City to Singapore. Definitely the worst airline experience! Travelled with hand baggage only which when weighed at check in was accepted for carry on and an 'approved' tag applied. At the gate I was picked out to have my bag weighed They combine a computer case with the carry on bag and in total it came to under 9kg using their no doubt fixed scales. The thieves then said I had to check it in and pay 950,000 VND around USD40. A callous officer, though not sure he directly worked for the airline as not in uniform or wearing a staff badge, said I had to pay in cash only. I am 100% convinced that money is shared between others involved in the scam practice. Obviously what they do is to have the check in staff approve carry on luggage and then the gate refuse to take on board as they can charge, according to the small print, a much higher penalty. What was most interesting was the profiling. They only checked westerners or those with quality luggage. The locals were let on with no checks and two bags! This just paints a very bad picture of the Vietnamese people who want to cheat and extort foreigners. I use the same bag combination when travelling light and have never had a problem with other LCC's such as Scoot, Jetstar, Air Asia etc Furthermore their website booking is lousy and very complex, most probably purposefully, and what starts as showing a S$150 ticket soon becomes S$250 with all the hidden add ons. The aircraft was also absolutely filthy inside.