VietJet Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 325 reviews
3/10
No Skytrax Rating
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1/10

"Stay away"

(Portugal)

Not Verified | Hanoi to Da Nang. VietJet Air changed our tickets to a cheaper and later flight without any notice and, besides refusing to return the flight cost difference, they also charged us more for luggage. While we were waiting to complain, 3 more passengers reported the same issue on different flights and routes. Stay away.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHanoi to Da Nang
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"never fly VietJet Air again"

(United States)

Trip Verified | Do not use this airline. Terrible service process management. My flight from Hanoi to Danang was delayed 2 hours with no explanation given. No offer for discounts or other ways to make up this failure to customers. I will never fly with VietJet Air again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHanoi to Danang
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

VietJet Air customer review

(Vietnam)

Trip Verified | Ho Chi Minh City to Osaka. First time I have enjoy vacation with Vietjet. This flight departed on time, I was so surprised. You can have a flight to Japan with good price. Staffs are kind and helpful. One thing I dont feel ok about this trip is the immigration to entry to Vietnam too long, it took a lot of time.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to Osaka
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"customer service is very poor"

(Canada)

Trip Verified | Hanoi to Ho Chi Minh City. Terrible airline. They charged my credit card twice for bus shuttle from Hanoi city center and Ho Chi Minh on VietJet Air website. Never used the service,because no one speak English, only Vietnamese, therefore could not get any information whee the shuttle is picking up. In Ho Chi Minh City we were told there is not such service, only in Hanoi. Called customer service many times and talk in VietJet Air customer service in Airports, but got only brush off. To this days I got not refund and likely will never get such refund. In addition, they charge you transaction fees if, you book ticket on VietJet Air website. VietJet Air never send us the tickets, we have to do at the Airport, because the customer service is very poor.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHanoi to Ho Chi Minh
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"cheat and extort foreigners"

(Singapore)

Trip Verified | Ho Chi Minh City to Singapore. Definitely the worst airline experience! Travelled with hand baggage only which when weighed at check in was accepted for carry on and an 'approved' tag applied. At the gate I was picked out to have my bag weighed They combine a computer case with the carry on bag and in total it came to under 9kg using their no doubt fixed scales. The thieves then said I had to check it in and pay 950,000 VND around USD40. A callous officer, though not sure he directly worked for the airline as not in uniform or wearing a staff badge, said I had to pay in cash only. I am 100% convinced that money is shared between others involved in the scam practice. Obviously what they do is to have the check in staff approve carry on luggage and then the gate refuse to take on board as they can charge, according to the small print, a much higher penalty. What was most interesting was the profiling. They only checked westerners or those with quality luggage. The locals were let on with no checks and two bags! This just paints a very bad picture of the Vietnamese people who want to cheat and extort foreigners. I use the same bag combination when travelling light and have never had a problem with other LCC's such as Scoot, Jetstar, Air Asia etc Furthermore their website booking is lousy and very complex, most probably purposefully, and what starts as showing a S$150 ticket soon becomes S$250 with all the hidden add ons. The aircraft was also absolutely filthy inside.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHo Chi Minh City to Singapore
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Do not fly with them"

(Canada)

Not Verified | Da Nang to Tokyo. Terrible airline. They double charged my credit card and wouldn’t refund one of the charges. No entertainment, outdated and uncomfortable planes, bad food, terrible customer service, tons of hidden fees. Do not fly with them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDa Nang to Tokyo
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
6/10

"it is not outstanding"

(Vietnam)

Trip Verified | Buon Ma Thuot to Vinh City. Vietjet Air has a good service but it is not outstanding. The seats do not create a comfortable feeling, the leg room is not that wide, the meal is quite tasty and good for the mouth. The "one 2 fly" magazine is also pretty good. In my opinion, Vietjet Air needs to improve the service so that passengers have a better experience!
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBuon Ma Thuat to Vinh City
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"avoid this airline"

(Italy)

Trip Verified | Ho Chi Minh to Hanoi. 3 hours delay, no information given. The Flyone crews operated the flight, no greeting, no smiling, not allowing us to use bathroom during waiting for last minute passengers. We highly recommend that fellow travelers avoid this airline.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHo Chi Minh to Hanoi
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"attendants are professional"

(Vietnam)

Trip Verified | Ho Chi Minh city to Osaka. Well this is a first time that I have experienced international flight with Vietjet. The first impression is that flight departs on time. Then flight attendants are professional, they sold foods and drinks when flight departs. Thank to their promotion that I could travel to Japan with 0 price. Hope they gonna have more promotions in future
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHo Chi Minh city to Osaka
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"$25 for being 2kg overweight"

(United Kingdom)

Trip Verified | Ho Chi Minh to Bangkok. I arrived to find the queue was moved so I had to requeue again which lost me time. I proceeded to the check in desk with my cabin case which included a computer. The man ordered me to place my case on the conveyor belt to weigh it, so reluctantly i did as he suggested. He then shouted at me rudely and said hr must weigh it, then said it was over weight, so I explained it was going in the cabin not the hold and the computer can be taken separately. He ignored me, the case went on the conveyor belt as it was going in the hold against my wishes. He charged $25 for being 2kg overweight. I thought to avoid having a public argument I would pay the $25 and claim it back later. It took 15 minutes queuing to pay the fee and had to go back to see him as he held my passport. I went back and he told me to see security where my case was found to have a battery power pack and I-pad. I then held up another few minutes whilst I was made to sign a form to say the power pack was on board, I then eventually took my computer away. This man created chaos and as far as I am concerned extorted money from me. Anyway I want my $25 back as it’s a matter of principle.
Aircraft?
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHo Chi Minh to Bangkok
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no