VietJet Air

✅ Trip Verified | They made it mandatory to add the middle name which was optional when booking tickets via the travel partner and charged us 220,000 VND per person. 2 families travelling together all seats given were separate instead of keeping us together. Extremely rude counter staff. When we left the counter another staff standing there offered to give us seats together for 12 USD per person. At security check 1 family was allowed to bring in 6 bottles of water. We were stopped and not allowed even 1 bottle or allowed to take our medicine over there. Again very rude behavior. Crew staff were also rude and did not understand English. Overall very poor customer service. Will never ever travel with them or recommend

✅ Trip Verified | The line at the check in counter was so long and by the time I got to the check in agent it was already departure time. Considering this they announced that the flight will be delayed, After a delay of about an hour and a half we finally boarded and the cabin crew inside the aircraft were the most rude people I have ever seen. Firstly the male flight attendant ripped me off by telling me the wrong conversion from EUROS to Vientnemase Dongs and then tried to overcharge me for an awful bowl of noodles which tasted like hard plastic. Later from HAN-DEL the cabin crew was super sweet and helpful as well.

Not Verified | The way they treat the passenger having them 20 in a bus is just insane, why if they are not able to complete the boarding they don't let the passengers wait in the hall, is also unhealthy to keep that amount of people in a bus for more than 20 min, very bad service

✅ Trip Verified | I bought a Deluxe ticket that entitles me to have priority check in, I received this service in Bangkok, but when I tried to get priority check in when departing HCM. I was denied the service, I showed the ground staff the company website where is states that a Deluxe ticket is entitled to priority check in. They said they never heard of this and it was probably a mistake or an old promotion! I showed them my ticket that I was booked Deluxe but they said to get in line with everyone else! Thai Vietjet honored the service I paid for, but in Vietnam they don't care! I wrote a email to Vietjet Vietnam to complain, and received no reply. Stay away from VietJet.

Not Verified | This is not the first time I'm utterly disgusted with Vietjet. It seems each time I'm forced to use them the flight had been delayed. Not explanation to the crowds of people sitting in throngs (so many people are forced to sit on the floor) Why there is a delay or that there will even be one and don't explain when the plane actually will arrive. I'm so done with this airline.

✅ Trip Verified | Less professional staff that put some of passengers in difficulty. My husband spent time unhappily for making his boarding-pass effective. Plus, he lost his ordered meal without compatible compensation.

✅ Trip Verified | Horrible experience! I had heard the local Vietnamese low reviews for this airline; but due to the last minute travel, I booked this only choice flight. I would never fly with this VietJet Air again nor recommend to my associates. Checked in from HCM to Da Nang at 4pm for scheduled flight at 6.10 pm and the flight was delayed for 1 hour with not a notification nor a single explanation even though the whole family and other passengers were seated right next to the crew representatives. At 6.55 they called to get in line for boarding; everyone in-line for 20 minutes and the crews asked everyone to go back to the waiting seats (no explanation given), finally at 8.10pm we boarded. Missed my concert! The return trip, checked in at 3.00pm from Da Nang to HCM City at 6.10pm, I did not realise the VietJet air pushed my flight to 6.40 until I got to the gate 4.05 pm. The question is it my mistake for not checking my printed out ticket before I left the ticket counter or VietJet!? However, there were a surprise to others on this fly. I went to VietJet to request for their support and none given. Now I believe the Vietnamese local's reviews!

Not Verified | Worst experience ever. I onboarded the plane and put my cabin-size luggage sit nicely above my head. To my horror at landing, my luggage went missing. I informed the crew about that and they calmly asked me what color was my luggage, and that they have moved my luggage to the rear to give slots to the priority customers in front. I guess it was OK for the cabin crew to reshuffle the luggage but at least they should have informed me. When I asked them where exactly it was they could not answer me as they were not so sure. I must wait for most passengers to go down first then the crew can go and search for my luggage. The crew member didn't treat customers with respect. Totally disappointed

Not Verified | Highly unprofessional and untrained staff. Does not know English even at basic level at the international airport. Horrible experience. Asking extra money for luggage even after it was included in the ticket.

✅ Trip Verified | Worst airline I have travelled. No update in the website even 90 min before the scheduled departure for any delay of the flight .So they want flyers to wait for hours at the airport and waste their precious time. The staff behave badly with the passengers. Difference of fare is now not compared to other non low cost airlines. So please don't choose this airlines even at very low price.