VietJet Air

Not Verified | Worst experience ever. I onboarded the plane and put my cabin-size luggage sit nicely above my head. To my horror at landing, my luggage went missing. I informed the crew about that and they calmly asked me what color was my luggage, and that they have moved my luggage to the rear to give slots to the priority customers in front. I guess it was OK for the cabin crew to reshuffle the luggage but at least they should have informed me. When I asked them where exactly it was they could not answer me as they were not so sure. I must wait for most passengers to go down first then the crew can go and search for my luggage. The crew member didn't treat customers with respect. Totally disappointed

Not Verified | Highly unprofessional and untrained staff. Does not know English even at basic level at the international airport. Horrible experience. Asking extra money for luggage even after it was included in the ticket.

✅ Trip Verified | Worst airline I have travelled. No update in the website even 90 min before the scheduled departure for any delay of the flight .So they want flyers to wait for hours at the airport and waste their precious time. The staff behave badly with the passengers. Difference of fare is now not compared to other non low cost airlines. So please don't choose this airlines even at very low price.

✅ Trip Verified | Seat 6A is in front of the engine but it felt more cramped than usual, as on this flight the tray table was broken and unfortunately the passenger in front decided to recline their seat. The service was your standard budget airline attitude, and the meal was what it was – fuel for the body – no more. But, for the price it is still a bargain of a flight (except for the excess baggage fees – but that’s our own travel issue.

✅ Trip Verified | Terrible service: The airline constantly delays flights, causing significant inconvenience to passengers. Every time I have flown with this company, my flight has been delayed by several hours, severely affecting my plans. Unacceptable informational support: Information about delays is provided only 30-40 minutes before departure, not allowing passengers to plan their time and adequately prepare for the trip. Disrespect for customers: The company completely disregards passengers' concerns about delays and offers no compensation or even apologies for the inconvenience caused. Lack of accountability: The airline does not disclose the reasons for delays and rescheduling, leaving passengers in complete uncertainty and helplessness. Incompetent staff: Company employees cannot accurately inform passengers how many hours the flight will be postponed, reflecting a low level of professionalism and attention to detail. Poor price-quality ratio: The ticket prices of this airline do not match the quality of services provided, especially considering the instability of their flight schedule. Lack of flexibility: In case of delays or rescheduling, the company does not offer alternative solutions, such as providing other flights or reimbursing expenses for hotels and transportation. Reputation loss: Due to constant delays and incompetence, the airline has lost my trust, and I no longer want to use its services. I recommend other travelers to avoid this company and choose more reliable carriers.

✅ Trip Verified | If you want to waste your money and even your life, go with Vietjet Air. The staff was so rude, unprofessional, no skill, no knowledge and irresponsible. Instead of helping customers solve problem, he tries to stop you get on plane and force you get other flight with extra money. The plane interior was dirtye. Never again even they give me a free ticket.

Not Verified | Flight was over 2 hrs past check-in time and over an hour an hour past departure time. Agent at gate was very nice but not one announcement made about flight status. Apology made onboard. Offered a 50% discount on all inflight items. I ordered water - which was not complimentary. I think I paid full price. For inflight service, they randomly stopped the cart and asked a couple of passengers if they wanted anything. They finished the cart so quickly that I had to stop a flight attendant to ask for a water. My seat belt was broken. The strap wasn’t working properly. Overall, disappointed!

Not Verified | This is the 2nd time that I have flown VietJet in 3 days time. We checked in at the airport and it wasn't until AFTER we checked our luggage that we were informed that our 11:55 flight is delayed until 15:05 (if you can even believe that). They had other, earlier flights that they could have put us on, but NO as they care NOTHING about their passengers. Also I received NO notification from Traveloka regarding the delay. All of these VietJet delays are cutting into our vacation BIG TIME. If you are flying domestically in the south I recommend you take the bus rather than VietJet.

Not Verified | I should have read all the reviews before I booked VietJet. This airline absolutely does not care one bit for their passengers. In Danang we were told our flight was delayed because it arrived late into Danang. Yet, the plane was at the gate, just sitting there for the four hours that we had to wait. Unfortunately I have another flight scheduled with them for next month and they have already delayed that! The dates and times that they provide are only very dubious approximations. They should be in another business.

✅ Trip Verified | 2 cancellations and 3 time changes in the 5 days leading up to departure. Check-in was atrocious, really busy with not many counters manned. Some desks closed with staff slouching back in their chairs on their mobile phones and eating and drinking. When we actually got to a desk the girl didn’t even make eye contact, she was on her phone looking at a messenger apps and pictures of sunsets and yelling across to her friends at other desks. Checking-in 2 bags took 15 minutes. Tickets with this airline were about $100pp cheaper than flying with Vietnam Airlines. I really regret not spending the extra money now. By far the worst check-in I have ever experienced anywhere in the world; and I have flown 200+ sectors in the last 10 years. Boarding was unorganised with three lines formed and then staff screaming out “one line!”. Nobody knew what to do as three lines had already been formed so people started to push in on one another. Not the passengers fault as there was no boarding structure or process at all from the ground staff. Boarded the flight on an aerobridge and then was then diverted down stairs to get crammed on a bus. Again ground staff screaming at people to squash more people in. Completely gross experience. On board the cabin crew were actually presentable and nice at face value despite them not being fussed at people on loud phone calls and laughing while the crew was doing the safety demonstration. I found it very distracting. And don’t get me started on the airline theme tune which was played loudly on repeat about 19 times during boarding. I think the words are burnt into my head. I wanted to scream. On board meals were surprisingly not bad for airline food. It was probably the best part of the entire journey. Apart from the $4 pre-ordered SpagBoll, Atrocious airline, atrocious service. I would genuinely rather catch a sleeper train and drown in sweat and dust rather than ever step foot on this airline ever again in my life.