VietJet Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 395 reviews
3/10
No Skytrax Rating
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1/10

"One of the worst airlines"

(India)

Trip Verified | Delhi to Bali via Ho Chi Minh City. One of the worst airlines I have seen. They ruined my trip by cancelling the flights from Delhi to Bali and was standing 6 hours inside airport just to know they are not operating because they do not have enough passengers. Is that a joke or what. Spent in lakhs for my trip and now my agent is denying to provide refund or any compensation for no show because of this.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDelhi to Bali via Ho Chi Minh City
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the worst customer service"

(Hong Kong)

Trip Verified | Phu Quoc to Hong Kong. Expect the worst customer service from Vietjet. They have sent me an email stating that my flight was canceled and I should contact them either by email or a call on a "1-900" phone number where you actually have to pay extra to speak to them. Long story short, I sent them several emails over the days without answer. Finally I had to call and their decision is "this route is canceled, you can either get you money back after 15 working days or reschedule to some other month if the route starts operation again". What a joke! Basically I bought a ticket to fly me from A to B and, since the company decided to cut that flight, they will just kicked me out and refund my money after 15 working days (which has passed and I still didn't get the money back). Now I will probably have to spend more money calling their "1-900" service, to hopefully get the refund. Will never fly this airline again.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhu Quoc to Hong Kong
Date FlownJanuary 2020
Value For Money 12345
no
1/10

"their aircraft is dirty"

(Philippines)

Trip Verified | Hanoi to Da Nang. I booked a roundtrip flight with this airline Hanoi - Da Nang and both my flights have been moved to a different hour. The Da Nang to Hanoi flight was moved 5hrs from a preferred early time, thank God that my flight back from Hanoi to Manila was 5-6 hours away. Also, I noticed that their aircraft is dirty. I know that this is a budget airline but I think they will still respect their clients' time and always stick to the booked time. Delaying flights ruins a lot of itineraries.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHanoi to Da Nang
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline I have ever flown"

(Canada)

Trip Verified | Siem Reap to Hanoi. It is worst airline I have ever flown. My husband and I were refused boarding passes for the flight, which was paid for in full, until we paid $230.00 USD. It had to be cash, no credit cards accepted. A scam if ever I heard one. No real reason for the charge was given, just that there was a balance to pay. Against our better judgement, we paid up just so we could get on the flight. To add insult to injury we can't find any way to complain to the airline or get a refund.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSiem Reap to Hanoi
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst experience"

(India)

Not Verified | Our flight from Delhi to Bali via Ho chi Minh was cancelled by Vietjet 3 hours before the boarding time. There was no prior communication about the cancellation whatsoever. The Vietjet officals at the airport were not even apologetic about the issue. They gave us a Hotline no (Vietnamese number) and we were expected to deal with the issue ourselves while the officials were just sitting at their counters at the airport. This is the worst experience I have ever had with any flight.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDelhi to Bali via Ho chi Minh
Date FlownFebruary 2020
Ground Service 12345
Value For Money 12345
no
8/10

"smooth and easy"

(Spain)

Trip Verified | Hanoi to Denpasar Bali. Everything smooth and easy. Both flights on time, no issues at check in, boarding or in flight. Planes are quite new and clean. Would fly again with Vietjet any time
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHanoi to Denpasar Bali
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"asked me to pay luggage again"

(Thailand)

Trip Verified | Bangkok to Chiang Rai. I had a ticket with 25 kg luggage allowance. The ticket was bought by my employer. The staff asked me to pay the luggage again as it was not bought with my credit card. She was rude, not willing to explain me this weird policy. I couldn't reach my employer so I payed more then 100usd for something that was already paid. The staff gave me an email to ask for a refund that it will take more than 45 days. However nobody replies on the email she gave me. I am trying to contact in other ways but still I get only automatic replies. Even from their website they don't look very legit.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Chiang Rai
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Avoid at all cost"

(Australia)

Trip Verified | Ho Chi Minh to Taipei. Today is Friday and I started to attempt contact with Vietjet Customer Service on Tuesday as I hadn’t received my emailed itinerary. I arrive at the airport expecting to fly home only to discover, after queuing for 40 minutes to checkin, that my flight had been cancelled. Rude checkin staff would not refer matter to a supervisor. Forced to queue for an ignorant salesperson who eventually got a supervisor. Didn’t have booking reference number because of no email, so would t look further. After some forceful words I was offered a flight 24 hours later, no hotel or compensation offer. More hard negotiations saw a seat “appear” on a flight to TPE. I accepted. Wait ten minute was 30 minutes and even then it was incomplete because they had to manually enter the new itinerary into more than one database! Finally, 35 minute later than scheduled departure I’m in the air, with an additional seven hours travel by two busses to get home. VietJet care factor zero. Avoid at all cost.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHo Chi Minh to Taipei
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"bluntly deceives its customers"

(Ukraine)

Not Verified | Danang to Hanoi. It is bad. It bluntly deceives its customers in the price they will be paid to actually get there flight. I had two flights and both of them had changes in times by hours. One flight was moved 3 hours earlier. Using their site is like gambling on one arm robber machine. Once I bought a disgusting meal on an hour flights I never wanted or realised I bought. Second time even though I did not get the cheapest flight and checked the fare them seem to suggest that checked luggage is included I ended up paying 35% more. Making my economy class ticket amongst all airlines flying the same. The amount that I was told to pay at the counter increased by 20% by the time I actually swiped my card. Outrageously ridiculous.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDanang to Hanoi
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Never flying them again"

(Vietnam)

Trip Verified | Ho chi minh to Taipei. I had the correct weight for the carry on and it was approved during check in. When boarding I was stopped and check the carry on weight again. But this time it was heavier. For about a kilo. They told me to empty my pockets and wallet and phone. They needed to be weighed also. When I refused a very aggressive employee came out barking at us to pay or get unloaded from the flight. I proceeded to record a video for evidence and he started to say we need to delete the video or get our flight cancelled. At the end we had to pay 50usd for a rigged scale. Never flying them again.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHo chi minh to Taipei
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no