✅ Trip Verified
| Flew Saigon to Hue on a Monday afternoon October 2019 on a brand new, beautiful, spacious and clean A321. As usual, flight changes and emails came to my mailbox starting days prior to departure and went on until original departure was overdue. In my case the change was less crucial, but I lost 3 hours due to the continuous delays. What I don’t like is that their emails are repetitive, robot generated, and irresponsible. All their emails do not provide clear changes and do not list old but only new itinerary. Often there are no changes but they cause stress and confusion. Duplicating emails needs also to be very carefully checked as one never knows what/if/how/how much/why has been changed. In this case they cancelled flight VJ306 6 days before departure and put me on VJ304 80 minutes later. That took them 5 emails to communicate. Further delays of new flight added 2 hours delay. Check-in and baggage went fine. I got the best seat onboard without requesting, 11D. Have never paid for excess hand luggage with this airline which contradicts several other reviews. The gates for this carrier is in Saigon clustered into a big hall which is messy and overcrowded like a bus station in a 3rd world country. Always tedious bus gating with lengthy queues, shortage of busses, and long outdoor waits. In the sky they are faultless with fresh crew, clean cabins, and inexpensive catering with many options. This flight was full but CC were handling all passengers perfect. VietjetAir is complicated, tedious, expensive, and risky until you are on board. However, for less busy airports like Hue, they are somehow keeping schedules, especially in the mornings. 35 USD paid would normally be cheap fare but 3 hours delays makes it expensive.