VietJet Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 689 reviews
3/10
No Skytrax Rating
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3/10

"become the Ryanair of Asia"

(Thailand)

Trip Verified | I used to swear by Vietjet and I am so disappointed with them now. The seats used to have good legroom and are now some of the worst I've ever seen. The service used to be friendly and polite and now just cold and not very efficient whilst overcharging for luggage at the airport. They have become the Ryanair of Asia. Avoid if there are other options.
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Phuket
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no good points to recall"

(United States)

Not Verified | I took my mother for a vacation trip. I had Vietnam Airlines before, so I wanted to try Viet Jet to see how private airline operates. I really do not have anything good to say about this airline and I tell you why from A to Z. 1. I booked online, however, when I made payment online, the address box for country doesn't have United States. I called them and they told me to pay at an authorized store. They surcharged 5% fee on my total amount. 2. When we arrived at the airport, they stopped us to weight our carry-on bags. I was careful on carry on but who knew they asked us to put all the belongings to weight, way far below to airline standard about carry-on bags. We didn't expect that, therefore, we had to pay for check-in bag just because my kate-spade back bag + carry-on was 1lb over their limit. It cost another 10% of my total price. Moreover, I asked to carry since it's light, but they forced us to get in line for checked bag. I was waiting for 45 minutes to get it done. 3. Next was security check, this was really a nightmare. I put my name carefully, first, middle and last. However, if you have US passport, you know that it shows middle name and first name together. They said that my name was incorrect and asked me to pay $4 to issue a new ticket. I kept running up and down and stressed out because of the time limited for 45 minutes, totally exhausted. 4. Finally, we came to the aircraft by bus. It's so horrible that we had to climb up 2 floors during the summer heat. My most concern was my mom since her leg are weak but had to climb into the plane in a narrow and steep ladder. 5. The plane at that time was only waiting for the last group which was us. It was delayed 45 minutes. 6. The seat was firm, no cushion at all. It was small, old and not in a good shape. The tray was too small to hold on anything. My tray was even broken. 7. Food on the plane was terrible. I really have no good points to recall.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to DaNang
Date FlownSeptember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"by far the worst airline"

(Malaysia)

Trip Verified | This is by far the worst airline I've ever been on. I've travelled to numerous destinations, but this airline will undoubtedly find everything to make you pay more. Furthermore, they inform us at the last minute before departure that we must reopen our bags, despite the fact that they could just call us in advance. Also, their employees are disrespectful. Please spend more money and fly with Vietnam Airlines instead. Don't go with this airline.
AircraftVJ163
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHanoi to Ho Chi Minh
Date FlownSeptember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"a very good experience"

(Vietnam)

Trip Verified | I had a very good experience on the VJ flight from Da Nang, Vietnam to Hongkong on 09-September. The flight attendants were very attentive and caring toward the passengers, and the in-flight meal (I ordered a crab stir-fried vermicelli). I was quite worried that the flight might be delayed due to the weather, but fortunately, it wasn't delayed by a single minute!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDa Nang to HongKong
Date FlownSeptember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"the worst I had to experience"

(France)

Trip Verified | This airline is probably the worst I had to experience. -Space for legs almost inexistent. They don’t give water (you have to pay for it), even for international flight. -They don’t take credit card is you want to buy water or something else (only cash in local currency or dollars). Cabin temperature not regulated properly (we stayed in for 40min before flying with extremely high temperature. Some rows of the plane were empty and asked to change but they said we have to pay extra. The weight for carry in is 7kgs when most of other airlines allow 10 kgs and more. The personal is not very agreeable. After all this said, i don’t have anything positive to say ! Avoid VietJet (use Vietnam airlines, which is much better)
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHanoi to Tokyo
Date FlownSeptember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Avoid if you can"

(Japan)

Trip Verified |   Laughably uncomfortable seats. Flights look cheap on first, not so much if you need pretty much anything. No refunds on pre-paid excess luggage if you decide to check it in instead. A reminder that LCCs are there to squeeze as much money out of you as they can (how does and LCC get to fly such distances anyway?). The "international" and "domestic" double pricing is the icing on this cake of awfulness. Avoid if you can.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFukuoka to Hanoi
Date FlownAugust 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"at least be consistent with policies"

(Australia)

Trip Verified | Money making enterprise, preying off customers with flights re-timed/cancelled (suspect consolidating passenger lists), long checkin processes, cabin baggage extras and poor meals availability. We had 4 flights with Viet Jet (Perth-HCM-HAN return) and only 1 was per initial scheduled itinerary. Not great when planning holidays end to end with international transfers. Notice always recieved by email and SMS so at least allowed decisions to be taken (at your inconvienience). If your flight is retimed by 1-5h VietJet will put you on the next flight if you front up to a ticket counter at the departing airport (no cost - but only area we saved). Cannot pre-buy more than 20kgs online nor add more kgs after booking confirmed - you have to buy at VietJet ticket desk (please fix this VietJet). Being well travelled, we bought an extra 7kgs a few days before our flights home to fit in some shopping -cost us VND2.2mil at ticket office (thought we got ahead of 20kgs check maximum and luggage dramas - so we thought). Will weigh all your personnel items ladies and combine into carry on (no more than 9kg allowed). Had 11kgs one flight with wifes handbag and had to check in a 9kg carry on bag (no choice to repack as already dispatched checked bags). Another trip to ticketing desk that cost us VND 2.8mil. We nearly missed that flight after 2.30h waiting in lines at HCM. PS. VietJet staff should keep an eye on less honest people who were leaving their carry on bags in line up or with friends and taking on board anyway without having a cabin baggage tag - at least be consistent with policies! You see multiple customers carry on 2-3 bags each (no way that 9kgs a passenger). Booked exit row all the way but lost our seat allocation on one retimed domestic flight - no refunds or explanations. My wife wanted to move from an exit row and sleep in a free row, but staff want to charge another fee per on-board seat change policy. We didnt pre order any meals, but by the time they get to selling to us in row 11, we find only hot noodles or pork bah mi available on international flights (not great when dont eat pork for a 6h flight). PS. VietJet only take cash - no cards. There is no free anything on board (incl water). With all the stress/lost holiday time and extra cost it would have been cheaper and better to go with a full service airline. CANNOT RECOMMEND.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHo Chi Minh to Perth
Date FlownAugust 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"rude and incompetent"

(India)

Not Verified | Flew twice delayed both ways. 1 flight was cancelled with no information. Staff does not bother to inform you of any delays even though you are standing in front of them The cabin crew and ground staff are rude and incompetent. Never fly this airline!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHanoi to Ho Chi Minh City
Date FlownAugust 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"doesn't care about its customers"

(South Korea)

Trip Verified | Avoid Vietjet unless you're willing to have your trip ruined by an airline that doesn't care about its customers. Flight to Vietnam was delayed by three hours. When I looked at the departure board, I saw that all other Vietjet flights were also delayed. It seems like this is typical for the airline. Seat was broken on the plane so it reclined every time I leaned back. Flight back to Korea was even worse. Our flight was at 1am on Saturday morning, but after waiting over thirty minutes to get to the check-in desk, they told us that the flight had been changed to a smaller plane and there weren't enough seats for everyone so we couldn't get on the plane. We were then directed to an extremely callous manager who told us that all flights to Korea were fully booked for the entire weekend so we could either cancel our flight and get a refund or sit in the airport for the whole weekend hoping someone would cancel so we could take their seats. We had my four year old son with us so that option was impossible, and when I explained that to the manager he started shouting at me. In the end, we had to cancel the flight and book a flight with a different airline to another city in Korea for double the refund amount, then get a connecting flight back for our home city for an additional cost. The manager seemed very happy when I agreed to cancel and I hated to give him the satisfaction, but when your child is crying and asking why we can't go home, you'll do almost anything to get him out of that situation.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBusan to Nha Trang
Date FlownAugust 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"They delay flights often"

(United Kingdom)

Trip Verified | I flew with them multiple times. They delay flights often. And it’s happened again. On top of it they weigh every single piece of your luggage and charge you for everything. If you exceeded the limit — they will definitely take an advantage and will charge you money. They earn on everything : seat selection, for water. Terrible — avoid by all means! Next time I will choose another airline
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHo Chi Minh to Da Nang
Date FlownAugust 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no