VietJet Air

✅ Trip Verified | I felt it was important to write a review of VietJet Air, because before booking I looked at the reviews and they were terrible, so I was really nervous, but due to the route/date I choose to take a chance and book it anyways. So I'm here to say it was fine! Keep in mind its a budget airline in Asia. The flight left on time, the seats were standard and customer service good. I pre-ordered a meal (spaghetti), it was fine for airline food, not exactly good, but good enough. My only real complaint is the pre-boarding seemed a bit confusing, just because it didn't start until after I thought boarding should have started and with the previous reviews I was nervous.

✅ Trip Verified | Da Nang to Hanoi. When we were planning our trip, we had seen some bad reviews, but in the end we decided to give a shot - also because it was cheaper in comparison to others flight. Don't do our same mistake! Is the first time that I review something, but this time I have to! We booked our flight on March, for the first of May, from Da Nang to Hanoi at 8 p.m and then we should have had our flight back home in Italy with Emirates from Hanoi at 01.30 a.m.. We thought there were plenty of time. But we were absolutely wrong. They rescheduled our flight 5 or 6 times, even 2 hours before the departure. At the end the departure was at 22.40, really late for us. We were at the airport at 7 p.m., trying to change our flight..but everything was full, the only thing they could do was to put us on "priority", so we could collect our luggage in a short time. At the desk no one spoke English fluently, just the manager, but at some point I think that she wasn't really pay attention on us, she was just smiling over and over and we were losing our minds. She repeated to us that "the departure will be on time, no delay, you will have plenty of time to go to the international airport, why are you complaining?!". We asked, at the customer service, to call their colleagues in Hanoi in order to help us contact Emirates and warn of the delay and to wait for us. They said they dont have the number. At the time of boarding they changed the gate, and of course, it was in the opposite side of the airport. At the end, we took off at 23.30, arriving at the national airport at 00.40. We ran out of the airport, without collecting the luggage, hoping to catch our main flight, but they already closed the check in. We were at 01am. at the Hanoi airport without knowing where to go or what to do. So, please, be wise, spend a little bit more, but do not buy tickets from VietJet Air.

✅ Trip Verified | Nha Trang to Hanoi. Both flights were delayed only one hour before boarding, our flight to Nha Trang wasnt delayed long , but the flight returning to Hanoi was a nightmare. The chinese tourists absolutely hog the counter to check in, very unfair one person in the line and when they in the front 20 more passengers jump with their passports and ridiculous amount of luggage and go ahead, leaving everyone in the line waiting hours. Its unfair, people should line up and go one by one or couples, or small families together not whole big groups at once as there is many people waiting in the line to be helped next and all of a sudden 20 people just appear and push. There is no organisation in the queues.

✅ Trip Verified | Chiang Mai to Bangkok. I have flown more than 1,000 times with over more than 100 airlines and I have never had a thought about needing to write a review for one until now. I feel it is best to warn people to avoid this airline. My gf booked this airline even though we read the numerous negative review but thought that the price was cheap enough to give it a try on a short 1 hour domestic flight. The service is the absolute worst and the most unprofessional I have ever seen in my life. Rude and untrained/unqualified staff. I had to call their manager over and while he was trying to defend his staff, accidentially quoted a rule in their airline which completely rejects his defence. Was really not helpful either all he did was try to back up his staff without any reason. I guess thats what they get taught for this airline, defend you staff first no matter how wrong they are. Really poor customer service. The worst I have ever seen, they literally treat you with no respect. 100% your flight will be delayed, and even though its delay the staff will insist you arrive 1.30 hour before the original time even if your flight is delayed for 2 hours! That means they want you to sit there and wait for about 3-4 hours before your flight even though they know that their flight is delayed since the morning. On top of that the rudeness of their staff makes you wondering if any of them went through any training at all. And remember this is for a 1 hour flight. Now I know everyone experience a “bad” flight once in a while but to experience the exact same thing for both flights there and back is ridiculous. Being a low cost airline with all the hidden costs like for baggage, it's really not cheaper than similar airlines like Air Asia. But I really would recommend you spend a little more for the piece of mind. Again, if you dont want to face any disappointment and worst service you will experience, avoid this airline at all cost.

✅ Trip Verified | VJ 180, A320, 7th April, Ho Chi Minh-Hanoi. I had originally booked an earlier flight however the flight was re-scheduled to leave an hour later. I used the Vietjet Kiosk to check in and it was possible to choose your seat from the seating plan on the screen. I only had hand luggage which was restricted to one piece and 7kg. The security line moved efficiently despite only one security officer checking ID's against boarding passes and the limited screening lanes in operation. The flight was delayed by an hour, no reason was provided at the desk. The fleet are fitted with leather seats with a tight seat pitch of 29". I ordered a Vietnamese rice dish for US$ 3 which was tasty but a small portion by airline standards. I had to eat the meal on my lap as my tray table was broken which seemed to be a common trait across my row. On arrival in Hanoi we transferred to the terminal by Bus which delayed the arrival process.

✅ Trip Verified | I had a pleasant flight with Vietjet Air. They had me reasonable price and provided very good service. The airplane was new with comfortable seats, food good and the inflight crew were helpful and friendly.

✅ Trip Verified | Da Nang to Hanoi. Horrible airline. Flown 4 times, 100% delayed. On the day itself you receive multiple emails informing you of flight time changes and constant shift in schedule. Once they have finally decided their departure time a further delay at the airport is guaranteed to follow. Flight itself is very unprofessional. People standing during landing, even walking to my window and blocking my view to see out. Captain even came on the intercom and shouted blast off just before take off. Avoid at all costs.

✅ Trip Verified | Chiang Mai to Bangkok. Worst airline I have ever flown. When I booked the tickets, it said (free baggage/not free baggage) which was confusing so my wife call their customer service in BKK and she was told that there was a baggage fee of 160Bhat for up to 15KG so that was OK with us. What customer service did not say was that you must buy the baggage fee online! When we went to check in, we were informed the fee was 458Bhat! So we tried to call customer service and they do not open until 0800 but we had to check in before 0700! So we tried the website and it would not let us purchase the baggage fee so we were screwed into paying 458Bhat for 12KG. The service people were all rude - on the plane, could not even get a cup of water unless you wanted to pay 120Bhat. They tried to charge you for everything.

✅ Trip Verified | Danang to Ho Chi Minh. At Danang airport, our flight was delayed. The boarding gate was changed. We were waiting at the gate without knowing. No staff or updated information on the information screen at the departure hall. We had to walk to almost every gate in order to find the airline staffs and asked. It ended up that the flight was 95 minutes delayed. Unprofessional.

✅ Trip Verified | Chiang Mai to Ho Chi Minh City. I am impressed with the service, from check in counter to inflight! They served with bright smile and high attitude. Comparing with the price, I can say VietJet is the best! Service is beyond expectation, food is good, air plan is clean, seat is comfortable.