VietJet Air

✅ Trip Verified | Chiang Mai to Bangkok. I made a mistake when I bought the ticket. I was flying on the 25th of April from Chiang Mai to Suvarnabhumi, Bangkok through Vietjet's VZ109 departing at 18:15PM. But my ticket was dated 26th April. I checked in the internet if I could change the ticket. It was possible to do it with an extra fee of course. There was an additional 577 thai baht to be paid. I was more than willing to pay for it than lose the flight entirely. But then I lost internet connection, so I decided to approach the ticketing counter of Vietjet. The lady in the counter insisted that I buy a new ticket entirely. The new ticket costed about over 4000 thai baht and she told me I must take the last flight at around 22:00PM. She was totally adamant in her belief that I cannot change my flight and if I do change my flight I must take the last flight and the most expensive one. If what this Vietjet ticket counter lady did is sanctioned by company itself then VietjetAir is nothing but a low

Not Verified | Danang to Seoul. As soon as I booked my ticket I encountered problems. The website timed me out as I was verifying my flight information and made me start from the beginning two times. When I finished booking my flight I realized while trying to hurry and purchase the ticket that my name and hour of the trip were incorrect. I corrected the trip time and paid a fee. However, when I tried correcting my name it wouldn’t let me. I called and got in contact with someone who told me another fee would have to be applied. In total for all my corrections I paid what would have been another ticket. Plane was delayed but not by long which was nice. The flight attendants were terrible. They took my pillow which was on my lap and stored it in the overhead bin. Did not allow me to put anything in the seat pocket in front of me. Pillow ended up staying in the overhead bin and was left behind on the flight because they stored it in a separate area from where my luggage was. While trying to sleep the flight attendants would wake me up constantly to say I was doing something wrong. Did not like any part of this flight and will pay more next time to fly with a different airline. 0/10

Not Verified | Ho Chi Minh City to Da Nang. My flight to DaNang was delayed 3 hours without any prior notice even though they were fully aware of it. Their reason for all delays was plane came in late. On the way back, we purchased the ticket for 9 ppl to depart DaNang at 16:45, so we made plans for that morning. Without any notice, they bumped us to 11:00 flight, if not we have to take 0600 or 2200 flight that day. So we took the 11:00 flight to the airport, guess what, when we got to the airport our flight was delayed. Not only did we lose money for plan that morning but also both days sitting at the airport wasting my valuable time, which I don’t have when we travel across the globe. It’s aggravated in every sense.

Not Verified | I have flown on many budget planes, but this one was by far the worst. Terrible customer service, flight attendants, seemed like they were in a bad mood all the time! Our flight home was delayed by 3 hours in Saigon, which meant we missed our connecting flight with Vietjet Air in Ha Noi. They tried to say we couldn't fly out till the next day and wouldn't refund our ticket, even though it was their fault for the delay. My husband finally got a manager and was able to get a refund for our flight, so we could book with Vietnam Airlines to get home that same day. Just an overall awful company. I wish I would have read reviews prior to this. The leg room is non existent. and we are not tall people. Husband was 5'7" and spent the entire flight with his knees into the back of the seat in front of him. Pay the extra money and go with Vietnam Airlines, or any other for that matter.

✅ Trip Verified | I took a flight from Ho Chi Minh City to Singapore. This is the worst airline I ever fly ranting from ground staff, cabin crew, seat comfort, flight experience and punctuality to everything. First, the ground staff is very rude, and unprofessional. When I asked them question, they ignored me. They weight everything you carry on . They will force you to pay if you exceed the limit 7kg. Cabin crew is not helpful but unprofessional. They supposed to depart at 3:50pm but kept us waiting in the flight for 45 minutes before flying at 4:30pm without turning on the air-condition and without any announcement of delay. There are many hidden costs that you have to pay once you fly with them. So why not choose other airline with a bit higher price with good services and a final price?

✅ Trip Verified | Ho Chi Minh city to Danang. Having the domestic flight today to Danang, the staff was rude and unhelpful to client, I had to line up for three times for small adjustments. By the time we got to the gate for boarding, they announced the flight was delayed for 2 hours. This is the first time also the last time for taking Vietjet Air. As an Vietnamese, I would not recommend to travel by Vietjet Air.

✅ Trip Verified | Ho Chi Minh to Hong Kong. Disorganized check in, terrible customer service, and a delay! Don’t fly with them. Put the extra money towards another airline and save yourself the heartache of trying to deal with VietJet.

Not Verified | From the 4 flights, 3 flights were delayed with more than half an hour. Rescheduled or late arrival. And nobody cares. I am now in HCMC airport, and only 2 flights are delayed. Both Vietjet Air. This is sure not a coincidence.

✅ Trip Verified | Ho Chi Minh to Phuket. Worst service ever. I flew with this company multiple time and not once were they on time. Staff is rude. I will never fly with them ever again. At the check-in counter, 2 staff girls said the counter was closed to foreigner, but would reopen it for Chinese people. Horrible airline!

✅ Trip Verified | Vietjet has the worst service I have ever seen in my life. Flight cancelled and delayed without prior notice. I have another international connecting flight, not sure whether I can catch my next flight. Carry on baggage 7kg but my one was 8kg. I had to buy 15kg check in for 1kg extra. On another occasion I booked flight with wrong dates, they haven’t refund a single cents, I had to buy the ticket with double price.