VietJet Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 633 reviews
3/10
No Skytrax Rating
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1/10

"small bag for a fee of $30"

(Malaysia)

Trip Verified | Ho chi Minh City to Kuala Lumpur . VietJet airline is the worst airline I have flown. The staff are rude. I carry a laptop and a small bag with total weight of 8kg. They forced me to check in the small bag for a fee of $30.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHo chi Minh City to Kuala Lumpur
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst experience ever"

(Australia)

Trip Verified | Phu Quoc to Ho Chi Minh City. Worst experience ever, never book with VietJet Air. I had to wait 2 hour for my flight, we pretty much had to wait for the plane that took off at 1055am, our flight was booked for 11.15am, but they make us wait until 1.15pm. The staff were rude, they are great playing dumb.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhu Quoc to Ho Chi Minh City
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no notification of a delay"

(Thailand)

Trip Verified | Checking in for this 11:50 am VietJet flight from Bangkok to Ho Chi Minh there was no notification of a delay although the gate was not printed on the boarding pass. Going through Immigration by the central entrance, I noted the flight was listed on the departure screens but with neither a gate number nor an explanation. After 30 minutes, still no gate number. The most annoying issue was the fact that the BKK authorities had not listed either “delayed” or “cancelled”. As anyone who has been through BKK is aware, there is a huge walk from one end of the terminal to the other at departures level. Having walked well over a kilometer trying to find an airport enquiry desk, a nice lady at a duty free store informed me where to find one! Locating the desk, I was told the flight was delayed. So why had this not been advised on check-in or posted on the screens? I asked what time they expected the aircraft to depart. I was informed “about 2:00 pm”. Then I asked from which end of the very long Terminal was it likely to be parked. “This end”. Why none of that information was posted on any official departure screen is a mystery - and a disgrace. Eventually gate C1 came up on the screens with a flight departure time of 2:00 pm. But arriving at CI around 1:15 pm, there was another aircrafts at the gate. This had an advertised departure time of 1:50 pm! So how could one plane arrive and depart in around 10 minutes? That was idiotic. In the end, my flight took off a full 3 hours late. Both the airline and the airport get no marks for keeping passengers in the dark for a very long time.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Ho Chi Minh City
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"No service or support"

(Vietnam)

Trip Verified | Ho chi Minh city to Da nang. Delayed 4 times/flight. Many times, delays notified after check-in. No service or support for customers. Seat too narrow, ie. vertical seat only.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHo chi Minh city to Da nang
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"just added to the stress"

(United Kingdom)

Trip Verified | Chiang Mai to Ho Chi Minh City. I am currently in the throes of trying to cancel a flight and ask for a refund as my partner has had a motorbike accident in Thailand (we are both from UK and staying in Thailand for 3 months as tourists). We were due to fly on 26.2.19 and return 7.3.19 from Chiang Mai to Ho Chi Minh City. I have sent all relevant documents over the last two weeks to Vietjet Air when it became apparent going to Vietnam for a week was impossible sending, medical statements, discharge papers, photographs of the injuries and X rays, and the last appointment as requested by the airline I asked the consultant for an 'unfit to fly' official document which he graciously produced stating that cabin pressure would be dangerous etc etc I sent a copy to them and now they are requesting more documentation ie the hospital bills we have incurred (which of course I have because I have to send to the insuraners for our medical insurance to cover coats) but why would they need thes ? They also wanted to see marriage certificate to prove we are a couple, we have been together for 20 years and are not married, we are in our 50’s and we are not teenage backpackers (also we are on holiday in Thailand, why would we carry such a document with us). I sent both UK driving licences with the same address in the UK on it and this morning they replied that this wasn't proof. Their customer service is atrocious they could have easily resold the seats over the last two weeks and gave us both a refund or at least refunded my partners seat without all this fuss. I even suggested they could issue a voucher code valid for 12 months that we could use in the future as we will return to Asia by the end of 2019 but this logical solution has been ignored I also tried to say at the beginning that if we could fly, we would, and that we are both suck in an apartment 24/7 as we can't go anywhere as my partner is in recovery, not the best holiday we have had in Asia in the 15 years we have been travelling here. They have just added to the stress of the whole situation and really in the greater scheme of things it’s not an awful lot of money (as they are only looking at my partners booking not mine) and out of pure common decency and compassion never mind good customer relations they should be more professional. I will continue to try and get this resolved as now it is the principle of the situation.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChiang Mai to Ho Chi Minh City
Date FlownFebruary 2019
Ground Service 12345
Value For Money 12345
no
7/10

"seats were very good"

(Germany)

Trip Verified | Da Nang to Ho Chi Minh City. The check-in was extremely slow and took about 1 hour. Departure and arrival were in time. The plane made a new and very well-kept impression. As is usual with a low coat airline, drinks and meals are only available for a fee. The seats were very good, as I had checked out the emergency exit.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDa Nang to Ho Chi Minh City
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"very disgruntled passenger"

(Australia)

Not Verified | My family and flew from Ho Chi Minh city to Phu quic and return from Phu quoc to Ho Chi . Furthermore there were no better representatives to announce or inform passengers of the delay and rescheduling of flight times. My family and I will most certainly not fly with vietjet air ever again. A very disgruntled passenger
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhu quoc to Hi chi Minh city
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline I have ever flown"

(Thailand)

Trip Verified | Bangkok to Phuket. Unexplained 4.20 mins delay that turned into over 5 hours without any explanation or apology Staff uninterested and disrespectful The worst airline I have ever flown with. Avoid at all costs
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Phuket
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"poor service and unprofessional"

(Vietnam)

Trip Verified | Ho Chi Minh to Dong Hoi. Vietjet treated me and my friend impolitely. They said they will keep my luggage and my family can come to take it back. But after 1 hour, my family did not receive any support, they said that they don't have responsibility to keep my luggage and get nothing from the Dept kept my luggage. I did call Vietjet 's Customer Service many times, send mails on that day but nothing (they asked me to contact many Department but no support, nothing). If they don't keep, please confirm me instead of saying this way but do another way. Eventually, I and my friend didn't receive any respect from their staff, right instruction. Nothing apparent, poor service and unprofessional and irresponsible
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHo Chi Minh to Dong Hoi
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"last time I fly with this company"

(Vietnam)

Trip Verified | Hanoi to Hô Chi minh. 11pm, 5 hours delay, no explanation, nobody to help in the airport, no refund, nothing. This is the last time I fly with this company!
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHanoi to Hô Chi minh
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no