VietJet Air

✅ Trip Verified | Bangkok to Ho Chi Minh. I was purchasing the flight on their website a week ago but I didn’t get any itinerary confirmed until now; 7 days, but money is deducted from my card at the last step. Called their customer service (several times and each roughly I waited out for 1h on the phone but not a single person pick up) then I wrote them an email with all the related info: date/time and amount of purchase, attached a screen shot of the website at the last step said rejected card but money is deducted and bank name and first 6 digits and last 4 digits. Until this morning I have just received an email from them asking for the same info which I provided at the beginning (a week ago) and their responses via email have been the same questions asking for the info I have provided already. So we have been exchanging email for 7 times as of now and they still dance around with the same questions and no further action taken and neither a call. I even said please cancel my booking whatever I wanna book with another airline and didn’t get any response on that. So basically money is gone and no flight confirmed after 7 days. Just be careful when you try to buy the flight on their website.

✅ Trip Verified | Ho Chi Minh to Bangkok. I have booked and travelled with VietJetAir 4 times, and they have been delayed all the times with only 5-6 hours notice. If VietJetAir give free tickets I will not embrace these free tickets. Never fly with VietJetAir again.

Not Verified | Hanoi to Da Nang. I was traveling in Asia and bought some flights from VietJet. For all the flights the time of departure was changed within some hours from the departure. The flight from Hanoi to Da Nang changed from 4.55 pm to 12.20pm, so we cannot be at the airport on time because we were in Ha Long Bay. I tried 7 times to call its hotline (paid number) and I sent 2 emails. They didn't answer any call and only answered my email 2 days after the flight. As we need to fly to Da Nang we paid the change of the flight online (83 USD). When we went to the Vietjet airport costumer care they said that they can't give our money back and we had to go to the airport the day before to change the flight for free. So, they don't have customer care online you by phone working and they don't care about custumers. (I have internet and i see the emails... if i was other tourist maybe I will lose all the flights!) Now I had a flight from Da Nang to Ho Chi Minh at 6pm, they changed it to 9pm, and 5hours before the flight changed it again to 10.55pm Horrible. Choose other company, even if you have to pay more money.

Not Verified | Ho Chi Minh to Singapore. Absolutely trash airline with rude staff. They will extort you for more money at the check-in counter. One check-in staff robbed me of 30 USD, daylight robbery for extra check-in luggage. I have traveled to 9 countries multiple times this year with the same one small luggage and one backpack setup with practically the same weight throughout and have never had to pay for extra check-in baggage. A "cheap" flight just became 60% more expensive. What's more, they have a cheap wet-market weighing scale at the boarding gate (I am not even kidding) to make sure your carry-on bag is less than 7kg. I gave the staff a death stare and I swear they did the right thing to turn a blind eye. I saw that the couple behind me at the boarding gate queue had to pay extra fees because their bag was over 7kg. They will hold your flight ransom again until you pay the extra fees in USD the same as at the check-in counter. In the end, the flight was delayed for exactly 2 hours. The flight attendants only arrived at the boarding gate to prep the plane 10min before the flight was supposed to takeoff. I would never take Vietjet Air even if you gave me flights for free. There are so many other horrible one-star experiences with this airline.

✅ Trip Verified | Ho Chi Minh to Hong Kong. A terrible airline that is essentially screwing their customers. You check in and luggage is weighed with no comments - then at the gate they reweigh and charge extra. My friend got caught in HCM with this today and ended up paying HK$500. They need to at least implement the policy properly at the check in counter.

Not Verified | Ho Chi Minh to Phu Quoc. Worst experience ever. Never use this airline even if you are in hurry. It's been delayed without notice, randomly selecting passengers to weigh their cabin luggages but they don't even allow 0.5kg. Had to pay 550,000 Don for 0.5kg. While other people are taking a cabin luggage as well as a handbag, I wasn't allowed to do so without appropriate answer. They just wanted money from me. Never use this airline.

Not Verified | Hanoi to Incheon. Overall I was satisfied with this airline. Ground staff, as well as cabin crew were friendly and helpful. However, the lack of legroom was a little ridiculous. I'm 1,76m tall, and my knees were pressed against the seat in front of me for 5 hours. Not ideal. But other than that, it wasn't a bad experience.

✅ Trip Verified | This was the worst airline I have ever encountered. The first flight went smoothly, then I found out that my transfer flight was delayed for more than two hours (for reasons unknown to me). It took an hour and a half to get my transfer boarding pass ticket printed because they had a system error. I waited at the gate for an hour and a half and we were supposed to be boarding by this time, but the woman at the counter said that she didn't know when the airplane was coming. So our flight was delayed again, but the staff did nothing to communicate this to us. When I went to the counter and asked them about contacting the pilot or figuring out what the plan was, the staff got frustrated at me for asking a fair question. In total, our flight was delayed for 4 hours. No one apologized, no one took responsibility, and it truly felt they didn't care at all for their customers. We weren't even offered a drink during a 4.5 hour flight. I read the bad reviews and I thought it would be okay, but I urge you not to make the same mistake I did. Don't take VietJetAir. They don't value their customers or our time.

Not Verified | Bangkok to Chiang Mai. The departing hours was 12:20. Some days before the departing day the flight was delayed at 13:50. The same morning of the departure we were informed that our flight was postponed at 15.20. 20 minutes before the boarding time the company informed us that the flight was postponed of approximately 2 hours. In the overall about 5 hours of delay. Do not choose this company.

✅ Trip Verified | Nha Trang to Hanoi. That day at 7:30am the plane must have taken off but passengers were still waiting near the gates and there were no information at the screens about delay and no information desk. To inquire passengers had to go out to the main hall but to come back you must go through security checking again. Company representative told that all the flights are delayed because of the training shooting of army in the sea. My flight was delayed for 5 hours. I asked the representative if he was sure about certain time. I told that I would go to the city because I didn’t want to sit 5 hours at the airport. He said he was sure - no more delay, and he was sure that the plane would take off at 12:25 as he wrote at my boarding pass and not earlier. I went back home and in two hours they call me asking to proceed to the plane. Of course I was shocked. Plane flew without me. They moved me to the night flight and it was delayed for 2 hours too. Now I’m waiting for my back flight and I see that it is delayed for 30 minutes. I can firmly state that more than 50% of this company flights are delayed. I use this lowcoster inside the country more than 2 years (because here is no much option) and almost all flights I had were delayed. As for me I didn’t lose anything that day except taxi expenses but I heard conversation between guys from Korea and company representative: they tried to explain him that if they are late to Saigon they will miss flight to China and next flight inside China. The representative said they could only refund that single ticket or change to another.