VietJet Air

Not Verified | Despite having a delay of over 2 hours my family of 4 got seats on all different rows on the aircraft, we were the first ones to check-in all together but didn’t get to sit together! I didn’t realise until it was time to board the plane, it never came across me to check as I have traveled with many airlines before and we always sat together as a family! When I came to realise this I told the flight attendant who told me to take the seats allocated to us first, in which I refused as I told him, how can my 7 year old son sit by himself next to a stranger! He kept on apologising instead of sorting it out! Luckily some front row people heard us in disbelief and 2 of them offered us they seat so that my young son and I could sit together! My husband and my 17 year old daughter had to sit in different parts of the aircraft though. I will not travel with this airline anymore, we had the same delay on the way back. I should have read the reviews before booking with VietJet Air!

✅ Trip Verified | Thanh Hoa to Ho Chi Minh City. This is my seventh flight with them and I think this is the worst I've ever experience until now which I think none of the airlines could do with their customers. This airline company just like a whole bunch of scam from check-in crews to cabin crews. I forced me to weight my carry-on luggage which I could somehow understand while most of the airplane would never do and the thing was they also wanted to weight our small backpacks which were just 2 We had 4 persons that I believed 7kg for each and 28kg in total but, we actually had only 2 carry-on luggage for 8kg and 9kg, it was 18kg for four of us and they said "We could get in the plane only if they got split off into two of 7kg. This was a sheer nonsense so, we had to split them into a small plastic bag. When we got out of the check-in area, there were some of them pulled us over and asked to weight them again. They said we were only allowed to have 4 carry-on items which were 2 of carry-on luggage and 2 small backpack, therefore the small plastic bag wouldn't be allowed to bring onto the plane. This was ridiculous! They also had arguments with other customers and I don't think we've been treated fairly. I honestly have heard so many of complaints about VietjetAir but, now I could understand under my case. I really don't want to review them here as a Vietnamese but, they are the disappointment.

✅ Trip Verified | Danang to Singapore via Ho Chi Minh City. I’ve had the worst ever flight experience in Vietnam with VietJet Air. Firstly, our original 06:00 flight from Danang to Ho Chi Minh (VJ621) was delayed by 1h45m and this meant that we would miss our connecting flight which departs at 09:00. We emailed the airline for a change of flight to VJ633 and even asked our hotel receptionist to phone them repeatedly but the customer service team has never responded even till today. We then travelled all the way to Danang airport a day before our flight and our refund request was rejected by the staff as the delay was less than 3h. To be honest, we would never have to ask for refund should they reply to our emails and calls within 3 business days. We then resorted to our last option which meant booking an entirely different and more expensive Business Class flight with another airline (no other seats were available). At HCM airport, the VietJet Air airport staff started picking all the passengers who had suitcases and weighed all of them with the old-school weighing scale. Any bags that were heavier than 7kg would be charged the exorbitant baggage fees. The rude girl shouted at the passengers in Vietnamese / English and demonstrated the worst customer service I have witnessed. I have never taken any budget airlines that are out there to suck their customers dry of all their money through cancellation of flights, dead customer service and weighing their bags just before boarding. If these are not preventing you from taking VietJet Air, I honestly don’t know what will.

Not Verified | Worst airline check in and boarding process. They charged $50 for late check in and they do not do any refund or something when they delayed. They do not care about passenger. They just want to finish their job and talk disrespect to passeger. Never book this airline ever again.

Not Verified | Ho Chi Minh to Cam Ranh. Price is indeed cheap but the flight has been delayed 3 hours for just a 45-minute flight. The staff just like working to finish their job and didn't really care about the passengers and they're quite rude. Foods and drinks are okay and the airline is quite unorganized. Don't recommend flying with this airline.

✅ Trip Verified | Bangkok to Chiang Mai. Worst airline check-in and boarding processes. No queue. Very long waiting for boarding for A320 (more than 20 minutes). Unfriendly and very rude ground staff.

✅ Trip Verified | At the checkin counter the agent forced me to weigh my necessary medical device and charged baggage overage fees for medical devices. This airline may want to literally murder customers. Never again!

Not Verified | Nha Trang to Danang. We had four flights with this unprofessional company and two out of the four flights were cancelled without notice and the other two were delayed in total by 5 hours. Totally pathetic and quite honestly puts me off ever coming back. There so called customer is non existent and totally disrespectful. They simply refused to assist. Never fly with them.

✅ Trip Verified | Bangkok to Krabi. I have been asked to buy new ticket for a missed data while booking. This happened despite I had all the immigration clearance with the same details. The executive at the check-in were not ready to listen and were adamant in sending me to buy new tickets. There was no point in explaining or arguing and in the ensuing moments you have only one option, that is to buy new ticket else you won't even be able to board. I booked this airline for the low fares despite reading several negative reviews about them. Now that I myself had a bad experience with them, I will never recommend this airline to anyone.

✅ Trip Verified | DaNang to Hanoi. Friendly check-in staff with a short queue for the baggage dropoff. You can self check-in and select your seat. The flight had 30 minutes delay but apart from this it was rather uneventful.